MUNDO SHOP( MA IMPORTACIONES SRL) image

MUNDO SHOP( MA IMPORTACIONES SRL)

Home goods store E commerce agency

😠 Very bad experience. I buy a coffee table and after picking it up at the store I realize at home that they delivered the wrong product to me. On the phone they tell me to go in person to return the wrong one and take the correct one. That's what I do. Incredibly, despite asking the warehouse twice... People often mention service, atenci, para, Good, bought, attention, Buena, precios, prices, good,


Address

Arenal Grande 2125, 11800 Montevideo, Departamento de Montevideo, Uruguay

Website

www.mundoshop.com.uy

Contact

+598 99 481 039

Rating on Google Maps

4.10 (349 reviews)

Open on Google Maps

Working Hours

  • Thursday: 9 am to 6 pm
  • Friday: 9 am to 6 pm
  • Saturday: 9 am to 1 pm
  • Sunday: Closed
  • Monday: (Carnival), 9 am to 6 pm, Hours might differ
  • Tuesday: (Carnival), 9 am to 6 pm, Hours might differ
  • Wednesday: 9 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: service (12) atenci (11) para (11) Good (8) bought (7) attention (7) Buena (7) precios (7) prices (6) good (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Mina H. 6 months ago on Google • 25 reviews
    I bought a floor lamp, they sent me the wrong one. But I agreed to keep it, but I wanted a refund of the price difference. I contacted them, they asked me for the account number and they never sent me the money. I contacted them by message 3 times and they read it. And they didn't even have the courtesy to respond. So do yourself a favor and don't buy from them. This saves problems.
    1 person found this review helpful 👍

  • 5/5 Silvia R. 1 year ago on Google
    Todo lo que venden esta muy lindo, la atención es impecable, fui por una pantalla de techo en una variedad de madera para armar , hecha en Uruguay, cosa que descubrí cuando llegué al comercio, que viene con repuesto por alguna rotura , eso es trabajo uruguayo , debería tener más publicidad y un local más grande, me encantó
    1 person found this review helpful 👍

  • 1/5 Pablo S. 2 years ago on Google
    (Translated by Google) Bad experience! I bought a pedal for the piano through Mercado Libre. When I went to pick it up at the store they told me that they no longer sold it. Why do they keep it posted? (Original) Mala experiencia! Compré un pedal para el piano por mercado libre. Cuando lo fui a levantar al local me dijeron que ya no lo vendían mas. Para que lo mantienen publicado?
    1 person found this review helpful 👍

  • 5/5 Rossana Y. 2 years ago on Google
    (Translated by Google) They have a variety of beautiful lightings, competent price and quality. (Original) tienen una variedad de iluminaciones hermosas precio y calidad, competente.
    1 person found this review helpful 👍

  • 1/5 Alma S. 3 months ago on Google • 335 reviews New
    The items are terrible, my daughter bought a table with 4 chairs. A friend sat down horribly and the chair fell apart. The table? Two 2 millimeter boards......Customer service is horrible. Please don't buy online, go look, touch. If it's not wasted money

  • 4/5 Ricardo Talento L. 2 years ago on Google
    (Translated by Google) Very fast shipping by MercadoLibre. I do not give them the 5 stars because they did not give me much attention x WhatsApp. (Original) Muy rápido el envío por MercadoLibre. No les pongo las 5 estrellas porque no me dieron mucho caso x WhatsApp.
    1 person found this review helpful 👍

  • 4/5 Walter B. 5 months ago on Google • 310 reviews
    Very well attended, prices in line with what was sought, a lot of variety of merchandise

  • 1/5 Sofía A. 4 months ago on Google • 6 reviews
    They sell you products that they do not have available. Terrible service, they get orders mixed up and they tease you. I made the payment and hours later, because I had to insist, they told me that they did not have the product available. And when it came time to cancel it, they did not want to make the refund through market payment. I hope they close the store soon.

  • 1/5 Belén M. 6 months ago on Google • 4 reviews
    Terrible customer experience, I bought a floor lamp through the free market and the attention to coordinate the shipping was very disastrous. I bought it on a Wednesday and today, Tuesday of the following week, I still have no news from the package company, incredibly bad service and problem solving from the people in charge of customer service.

  • 4/5 Carlos Raul Pou S. 9 months ago on Google
    Buena atencion. No habia stock de lo que necesitaba.

  • 2/5 Victor U. 1 year ago on Google
    (Translated by Google) Call 3 times in 3 days to contact a seller is less Telephone receptionist "can and should improve" "More flies are caught with honey" (Original) Llamar 3 veces en 3 dias para contactar un vendedor esta de menos Recepcionista telefónica "puede y debe mejorar" "Más moscas se atrapan con miel"

  • 1/5 Ximena G. 10 months ago on Google
    Pésima calidad, compre una lámpara que al intentar armarla se quebraban las partes, No compren por web ni mercado libre!!

  • 1/5 Florencia S. 11 months ago on Google
    No pude recibir el pedido el día de la entrega, solicité que lo dejaran en el UES Buceo, y desde ahí el paquete desapareció. Me contacté varias veces con Mundo Shop para pedirles el número de rastreo del paquete, a modo de localizarlo con UES, y no me respondieron. El paquete estuvo 1 mes en la vuelta, hasta que al día de ayer lo devolvieron. El servicio de atención al cliente que tienen es MALISIMO! No te responden, te dejan en visto, y no te ayudan siquiera llamando ellos a UES para controlar donde está el paquete. Llegaron a decirme que en la página el envío figuraba completo (cuando yo los estaba contactando justamente porque no me llegó) Para cobrarte, los primeros, pero para responderte y darte soluciones, no aparecen.

  • 4/5 Freddy G. 9 months ago on Google
    Muy buen sitio para comprar y remodelar tú hogar, a muy buen precio y con la facilidad de abonar con las tarjetas que usted prefiera.

  • 5/5 Susana Sosa C. 1 year ago on Google
    Hace 3 años que voy...cada día más fraternal , cálida y con la mejor vibración atienden Mateo, Elías...y los demás chicos. Son unos genios...me hacen sentir como de la casa. Los precios excelentes. Productos únicos. Gran variedad que van sumando a su buen gusto. Mil gracias chiquilines....

  • 4/5 Mirtha R. 10 months ago on Google
    Reinstalo mi opinión sobre la tienda, recibí el producto con agilidad, dado que hubo un finde en medio, y un feriado, todos consecutivos, la tienda pudo neutralizar con éxito y agilidad algunos inconvenientes dados inicialmente; a pesar de ser una tienda chica, tengo empatía con sus productos, y estoy muy conforme con una araña de techo que adquirí (iluminación), tienen cosas discretas sencillas y bellas.-

  • 5/5 True C. 1 year ago on Google
    (Translated by Google) Good offers, wide variety of lights and decoration. Very agile attention. Advice. (Original) Buenas ofertas, amplia variedad de luces y decoración. Atención muy ágil. Asesoramiento.

  • 1/5 joaca f. 1 year ago on Google
    Servicio lamentable! Compré una mesa por mercado libre, me dijeron que me llegaba en 2 días y tardaron más de 1 semana. La atención al cliente es un desastre, NO DAN SOLUCIONES te dicen que es problema de DAC. Nunca más vuelvo a comprarles nada

  • 1/5 Jooacoo T. 1 year ago on Google
    (Translated by Google) Cancel the purchase, a week to send the product and nothing, and they still don't respond. Regrettable. (Original) Cancele la compra, una semana para enviar el producto y nada, y todavía ni responden. Lamentable.

  • 1/5 Berenice M. 1 year ago on Google
    (Translated by Google) I bought a bucket with a mop last week, it was delivered to me, and it's broken. I've been claiming for the change or refund for almost a week but they don't even respond. I do not recommend at all. (Original) Compré un balde con mopa la semana pasada, me lo entregaron, y está roto. Estoy hace casi una semana reclamando para el cambio o la devolución pero ni siquiera responden. No recomiendo para nada.

  • 5/5 ROSARIO H. 2 years ago on Google
    (Translated by Google) Excellent service and very good prices. (Original) Excelente atención y muy buenos precios.

  • 5/5 Angel La P. 2 years ago on Google
    (Translated by Google) Very good attention, with all the protocols (Original) Muy buena atencion, con todos los protocolos

  • 4/5 Alejandra G. 2 years ago on Google
    (Translated by Google) Original items, beautiful wooden lamps, and at good prices. Good and fast service (Original) Artículos originales, lámparas hermosas en madera, y a buenos precios. Buena atención y rápida

  • 4/5 Magela B. 2 years ago on Google
    (Translated by Google) A bit of everything ... Some things at a good price, others not so much. Good attention and on the little crowded afternoon ... (Original) De todo un poco... Algunas cosa a buen precio otras no tanto. Buena atención y sobre la tarde poco concurrido...

  • 4/5 Alejandra V. 2 years ago on Google
    (Translated by Google) Good prices and quick service. Recommendable! (Original) Buenos precios y rápida atención. Recomendable!

  • 1/5 Matías Z. 4 years ago on Google
    (Translated by Google) Unfortunately the service, the delivery! They transfer responsibility to a tertiary company in charge of deliveries. They do not return the money if the product does not arrive and the delivery company does not return it to them. Although the client has nothing to do, he has to be responsible for his complications. I really do not recommend anything! It took 5 days for a 15 km package to arrive and I had to go find it and end up paying shipping! 👎👎👎👎👎👎 (Original) Lamentable el servicio, la entrega! Trasladan responsabilidad a empresa terciaria encargada de repartos. No devuelven el dinero si no te llega el producto y la empresa de reparto no se los devuelve a ellos. Aunque el cliente no tenga nada que ver se tiene que hacer responsable de sus complicaciones. La verdad no lo recomiendo nada! 5 días demoró en llegar un paquete 15 km y lo tuve que ir a buscar y terminar pagando envío! 👎👎👎👎👎👎

  • 4/5 Jose D. 1 year ago on Google
    (Translated by Google) Very good treatment .. speed .. in advice and sale ... excellent (Original) Muy buen trato .. rapidez.. en asesoramiento y venta...exelente

  • 5/5 Rodrigo O. 1 year ago on Google
    (Translated by Google) Good attention. They allow animals, that's why they earned my 5 stars. (Original) Buena atención. Permiten animales, por eso se ganaron mis 5 estrellas.

  • 4/5 carlos d. 1 year ago on Google
    (Translated by Google) Variety of offers and promotions. Good service and reasonable prices. (Original) Variedad de ofertas y promociones. Buena atención, y precios acordes.

  • 3/5 Victor S. 1 year ago on Google
    (Translated by Google) I like it, it's worth it. It never disappoints. (Original) Me gusta, vale la pena. Nunca decepciona.

  • 4/5 Raul A. 1 year ago on Google
    (Translated by Google) Good attention Good prices (Original) Buena atención Buenos precios

  • 5/5 Juan M. 1 year ago on Google
    (Translated by Google) Awesome what they do! (Original) Tremendo lo que hacen!

  • 5/5 pablosantuy 1 year ago on Google
    Iluminacion, artículos para el hogar, ventas en el local y web, precios moderados . Aceptan tarjetas de crédito y débito. Buena atención

  • 5/5 maria del carmen medina g. 1 year ago on Google
    (Translated by Google) Beautiful inflatable mattress, built-in, strong, in my case I use it all year round, it's my bed, it's the only thing that relieves my back pain. (Original) Hermos colchón inflable , incorporado re fuertes , en mi caso lo uso todo el año es mi cama es lo único que alivia el dolor de mi espalda .

  • 1/5 Pablo P. 1 year ago on Google
    (Translated by Google) Make sure that what you buy is what comes in the box. Shabby WhatsApp service. (Original) Fíjense que lo que compran sea lo que viene en la caja. Servicio WhatsApp lamentable.

  • 1/5 Mathias Compañ D. 8 months ago on Google • 1 review
    Very bad experience. I buy a coffee table and after picking it up at the store I realize at home that they delivered the wrong product to me. On the phone they tell me to go in person to return the wrong one and take the correct one. That's what I do. Incredibly, despite asking the warehouse twice if they were giving me the correct one this time, they gave me the wrong one again. How similar it was I only realized after it was assembled. When I complained by phone they said they were going to solve it, but then they stopped answering, having to call from different numbers. Twice they made me wait for the supposed freight that never arrived and they did not notify me that it was not coming. I lost a lot of time and the wear and tear was such that I gave up. The only good thing is that I ended up liking the wrong table, which in the end is even more expensive, but it doesn't take away from the terrible customer service.
    2 people found this review helpful 👍

  • 1/5 Karina C. 4 months ago on Google • 2 reviews
    Truly horrible service. I bought a dining room set and they are already 2 days late from what was supposed to have arrived. I tried to contact them every day and they didn't answer through mj, until I got the phone number through wep. And there they told me that the package was sent to the chain for a while and that they would send it again, I called the chain and they have no record of my shipment, honestly, a joke and on top of that I'm still waiting for my product. However, I obviously don't pay!
    1 person found this review helpful 👍

  • 1/5 Diana C. 4 months ago on Google • 2 reviews
    Very BAD experience. I made a purchase on November 23, they never sent it to me. They sent me a modified return address to convince me that they had sent me. I asked for a refund and they didn't give me my money back. They send me receipts to show me that they returned my money and it is in other people's names and they say they made a mistake. They are blackmailers and thieves, I'm going to report them. They modified a shipment of De Punta. They are blackmailers

  • 1/5 Manuel F. 4 months ago on Google • 1 review
    DO NOT BUY HERE!!! I made a purchase of three items, first of all it took me 10 days to arrive since they had had an error and then when the package arrived there was one item missing. I don't recommend it at all.

  • 1/5 Nayla B. 5 months ago on Google • 1 review
    Horrible experience, the woman who attended took more than 30 minutes to look for a painting and it took a long time. There were 3 employees at the checkout and one of them took 20 minutes to serve us. She charged $856 less and we spent more than $4500.


Call +598 99 481 039 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✗ Wheelchair-accessible car park
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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