1/5 Cowpig F. 11 months ago on Google
Ordered
a
delivery
direct
last
night
through
their
website
and
it
never
came.
After
waiting
for
90
minutes
I
called
the
store
and
they
said
none
of
the
online
orders
went
through.
I
asked
them
to
refund
and
he
didn't
know
how
to
call
back
and
talk
to
the
manager
in
the
morning.
So
no
pizza,
no
refund,
wasted
90
minutes
waiting
and
I
have
to
call
back.
Owner
said
the
power
went
out
and
the
printer
never
got
hooked
back
up
because
of
the
power.
When
I
called
the
worker
already
knew
from
someone
else
that
didn't
get
their
food
the
orders
weren't
working....Hmm
maybe
then
they
should
have
done
something
about
it
instead
of
oh
sorry,
no
food
for
you
and
we're
keeping
your
money
until
tomorrow.
Owner
wanted
me
to
drive
to
the
store
to
pickup
my
refund.
Acting
like
it
wasn't
his
fault
for
a
customer
not
getting
their
order.
No
compensation
offered.
A
free
pizza
or
even
half
off
would
have
kept
my
business
for
all
the
hassle
and
wasted
time.
Instead,
the
owner
acted
like
it
wasn't
a
concern
of
his.
Never
again.
STAY
AWAY,
the
owner
doesn't
appreciate
his
customers.
In
response
to
the
owners
reply
below,
if
a
customer
has
a
bad
experience
they
have
every
right
to
post
a
bad
review
if
they
are
not
happy.
Everything
I
said
was
true.
It
is
a
common
practice
to
offer
customers
compensation
when
you
mess
up.
This
is
what
I
suggested
would
keep
me
happy
for
my
time
you
wasted.
Your
business
failed
last
night.
If
your
online
order
system
goes
down
then
you
should
have
a
backup
plan
to
notify
and
quickly
refund
the
customer.
NOT
HAVE
THEM
WAIT
HOURS
FOR
FOOD
THAT
IS
NEVER
COMING!!!!
Offering
free
food
and
discounts
is
a
way
to
keep
customers
happy
when
you
make
a
mistake.
I'm
sure
you
guys
will
mess
up
again
soon
so
maybe
try
it
out
next
time.
I'm
sure
it
will
help
out
your
3/5
customer
stars.
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