Vasana Hospital image

Vasana Hospital

Hospital

One of the Most Revieweds in Nedimala


Address

240, 244/1, 244/1A Hill St, Dehiwala-Mount Lavinia 10350, Sri Lanka

Contact

+94 112 727 277

Rating on Google Maps

4.30 (481 reviews)

Open on Google Maps

Working Hours

  • Tuesday: Open 24 hours
  • Wednesday: (Labor Day), Open 24 hours, Hours might differ
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: service (40) hospital (28) staff (24) good (18) time (15) doctors (13) friendly (12) patients (12) money (12) asked (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Walid M. 3 years ago on Google β€’ 118 reviews
    Staffs are friendly. Doctor was informative and quite reasonable price. Was not crowded which is a good thing for me
    4 people found this review helpful πŸ‘

  • 1/5 John F. 1 year ago on Google
    Mrs. Shashikala Shanmugam, one of the worst counselors in the world! Who would tell one of their patients that β€œlistening to you going to get me depressed” she should be banned from counseling!
    4 people found this review helpful πŸ‘

  • 1/5 MC G. 3 years ago on Google
    This review is based on something that happened in 2016. At that time they had a large banner promoting a FREE dental cleanup and therefore I went there. However, after the cleanup they were trying to charge me money. I also saw the family who had gone before me having to pay (1000 LKR per person). I had to argue with them for a long time until they let me go. The manager was extremely rude and was trying to make me feel guilty for taking a service for free. When I showed them their own banner about the FREE cleanup they just ignored it. Their excuse was that the doctor had done an "advanced" cleanup and therefore it was more than what was offered by the free cleanup. However I had specifically asked the receptionist for the free cleanup and she even accepted it in front of the manager. The funniest thing is that the manager ACCEPTED that it was their fault and then still wanted me to pay for it!!! The sad thing is that lots of people went there after seeing the promotion but then ended up paying money since no one wanted to make a scene.
    4 people found this review helpful πŸ‘

  • 1/5 Rafi M. 10 months ago on Google
    The hospital is money scamer don't go. Plz be aware when your doing payment. there charge for old reprinted bills. I think the hospital support this
    4 people found this review helpful πŸ‘

  • 1/5 zinneera r. 2 years ago on Google
    I went to take medicine for my daughter, for a stomach ache today . Dr Liyanage was the OPD doctor. My daughter didn't have fever ( I checked before we leave home and it was 98.1 F) , vomit or other concerns, but a small pain around her stomach. They got my daughter to the ETU and had given paracetamol and, 2 vomit suppositories,and asked me to take blood work and the urine test.. When there is no fever and vomit, she had prescribed these medicines to my daughter. Also has prescribed some peditral ( like jeewni) where there is no way to get dehydrated. One nurse said the fever was about 99.1 and the other said 98.1. It's our right to know about the treatment what they give. It's because the doc get a commission for above treatments bill. This is not about the money, but about one's loved ones life.. I surprised how these people make money out of a pain during this pandemic.
    4 people found this review helpful πŸ‘

  • 1/5 Angelo P. 1 year ago on Google
    My experience with this place was a disaster. I came to get a medical clearance for work. I went to the cashier and paid what they billed me for. A couple hours later they call me frantically and accuse me of not paying for the doctors fees. Then I clarified that I paid for what they billed me. It was at this point that the girl on the phone says that they forgot to charge me the doctors fees. Then again accused me of not paying and asked me why I didn't pay it. I explained that I was not sure what their charges are - I just paid what they asked me to pay. Then she asked me if I can come back and pay the balance. I explained that it would have to be the next day as I was not in a position to come back as I had returned home. Then she insisted I go to a bank and deposit the money right away. I said I could only do it the next day. Then she went on badgering me, asking me what time I will make the payment the next day and how they have to close accounts. I explained to her that this was not my fault and that they will have to be patient with me. Then I mentioned I will try to make the payment as early as possible. I also asked if I could return one of the medicines I purchased the previous day as I already had that medicine in my home. She said she will check - then after checking said it could be returned. Through the course of the day, I got multiple calls from this girl asking me when I am going to make the payment, being a nuisance and disturbing my work. I explained to her that I will certainly make the payment but when I am free. She then accused me that I should have the decency to pay as I received a service from them. I explained to her, again, that this was an oversight on their part and I was not to blame, but the payment will have to be made when I was free to do it. At 10 in the night I drove to the hospital to make the payment. I was unable to deposit it as I didn't have change and I couldn't stand any more calls from this hospital. This matter was then closed. The next day, I returned to the hospital to return the medicine that they had agreed to take back. They refused to accept it and gave multiple reasons - 1. it was not their internal process to take returns; 2. returns had to be within 24 hours; 3. I needed the bill to action the return (they had taken my bill for their internal process so I didn't have it and they accepted that they had taken it); 4. they were not sure what condition I had stored it in (I assured them that I didn't put it on a stove and heat it). They kept looking at me and each other for 20 minutes, already decided that they were not going to accept a return and was wasting my time in order to make me leave. So I complied. They agreed to call me and took down my number - never called. I sent them messages - never responded. It was all so that they could get their money.
    3 people found this review helpful πŸ‘

  • 1/5 Amy D. 8 months ago on Google β€’ 8 reviews
    The service here is UTTER RUBBISH!!! It seems like they wait for patients to walk in like they are their next money making machines..My nephew just went in for a CONSULTATION for fever, where they apparently suspected him for dengue, and did tests for it as well, eventually ruling it out negative, but yet had told him to stay admitted there for OBSERVATION, and within LESS THAN 24 HOURS they have accumulated a bill for 49,237rs, WITHOUT GIVING HIM ANY CLUE of what is being diagnosed or what he is being currently treated for. They only kept refreshing the salines to kill time..We had to fight them out for a discharge after which a ridiculous bill was handed out to us ALL with no diagnosis. Even the diet provided was horrendous. Just a SCAM..Definitely a lesson learnt never to step foot into places like these without checking reviews.🚫🚫🚫🚫🚫🚫🚫
    2 people found this review helpful πŸ‘

  • 1/5 Rumailah F. 1 year ago on Google
    This hospital is working only for money! Whether they did their work or not they're charged on time! I consult a OPD doctor called Dr.Liyanage for my little one's illness! She asked me to admit the child and she wrote a lots of tests for the baby without telling any reason!(eg:blood test, tool test ect) When i asked why? Then she openly said that she can't look this type of case look for a pediatrician! What the hell! Then what she write so much? Why did she ask me to admit the child? Crazy woman! We go hospitals trusting doctors.. when doctors be so irresponsible what shall we do? Please have good doctors please
    2 people found this review helpful πŸ‘

  • 5/5 Mohammed N. 2 years ago on Google
    Emergency service around 2:30 am, a doctor was available to give injection to one of my relative to stop his food allergy symptoms. Friendly customer service.
    2 people found this review helpful πŸ‘

  • 2/5 Napster H. 2 years ago on Google
    Phone operators (at least the guys who called me on both days - 21,22 Jan) have no sense of customer service or any empathy at all. Management should employ someone who can speak all three languages and ask them to handle the customer calls with care and ownership. It feels like talking to school students over the phone where no authority, no ownership or no sensibility at all. When they don't understand what the customer in a asking they hang up the phone. Very poor communication and customer service. Will not recommend to anyone.
    2 people found this review helpful πŸ‘

  • 1/5 A 2 years ago on Google
    The worst hospital ever...i went there i was to get a report in 3 days but they never called after the 6th they i told them to give refund since they did not even bother cuz i paid so much they just argued and kept the call..would never recommend anyone
    2 people found this review helpful πŸ‘

  • 1/5 Rifka R. 10 months ago on Google
    They fake for money. They take money for old unknown receipt. Many people comes in the tension of the patient they use that situation perfectly. Avoid visiting this hospital. If you visit also be aware of everything.
    2 people found this review helpful πŸ‘

  • 5/5 Indika N. 7 months ago on Google β€’ 95 reviews
    The nursing staff is friendly unlike other hospitals. I wouldn't say cheap, especially when one needs to visit several times a week.

  • 5/5 Hafsa H. 5 months ago on Google β€’ 27 reviews
    Very pleasant staffs and they are very polite. But, little bit expensive. Any way good to have some minor treatment from here πŸ™‚
    1 person found this review helpful πŸ‘

  • 1/5 Priyanka R. 4 months ago on Google β€’ 13 reviews
    Worst experience at Vasana Hospital. Firstly their receptionist or one on the counters are not polite when asking for patients details. Makes faces that really not shows professionalism. The OPD docs doesn't listen to the problems clearly just suggests multiple testings and that has nothing to do with the cure for the sickness mentioned. Even for followups This hospital takes another consultation charges. I wouldn't recommend anyone to go here for any emergency.
    1 person found this review helpful πŸ‘

  • 5/5 Nimesh G. 3 years ago on Google
    Amazing hospitality service
    1 person found this review helpful πŸ‘

  • 1/5 Sandini S. 1 year ago on Google
    What a careless and irresponsible hospital. Poor service and Irresponsible staff. Do not go there bcs they are waste your time I wait more than 3 hr for dental . My number is 4 but they are not respond it .finally I asked for refund money but in receptionist girl say it can't. Finally I back to home without doing my tooth filling .
    1 person found this review helpful πŸ‘

  • 2/5 kirulu s. 1 year ago on Google
    All good except the service. There were only us for OPD, but Dr took more than 15 minutes to come and check. We came because we're in rush otherwise we could have go to another place. Service was very fast in front of cashier.. all other services are slow
    1 person found this review helpful πŸ‘

  • 4/5 ibrahim s. 5 years ago on Google
    Quick and easy
    1 person found this review helpful πŸ‘

  • 5/5 Chamith E. 3 years ago on Google
    Very Pleased to see an Established Hospital as this. The Staff and Administration were very helpful and Understanding. They were easy to communicate and cooperate to our needs. My Prayers for The People of Vasana Hospital. Keep up the good work
    1 person found this review helpful πŸ‘

  • 2/5 Alan M. 1 year ago on Google
    Their pharmacy facing Hill Street is charging exorbitant for medicines. For example, Diabetasol sweetner is sold at Rs. 490 to 500. But in Gargills Food Cities the price is Rs. 420. Other medicines also the same, high prices, for example for diabetics.
    1 person found this review helpful πŸ‘

  • 1/5 Ashfaaq .. 2 years ago on Google
    Well for starters, the reception employees speak little to no English and they just come out rude because of that and doctors take atleast an hour to come than the initial time they give on appointments...
    1 person found this review helpful πŸ‘

  • 1/5 Mariya K. 2 years ago on Google
    We had to wait for almost TWO HOURS for some general physician named Dr. Tangarajah. He never showed up. Absolutely no respect for patients time. Very disappointing!
    1 person found this review helpful πŸ‘

  • 5/5 Fayaz H. 2 years ago on Google
    Not a full scale hospital but more likely an advanced medical clinic. Excellent customer service starting from the security to nursing staff to pharmacist.
    1 person found this review helpful πŸ‘

  • 1/5 ishara g. 2 years ago on Google
    Most of the non medical staff do not wear masks. As a hospital they must be more responsible than this. Very dissapointed.
    1 person found this review helpful πŸ‘

  • 5/5 Oshvin H. 3 years ago on Google
    Excellent X-ray Services. They have high tec modern Digital X-ray system and International level qualified X-ray Technicians. Very fast service. Save your time. Their dental X-ray services also excellent. They have one of modern technology call as OPG. Thank You!
    1 person found this review helpful πŸ‘

  • 1/5 Rumey S. 11 months ago on Google
    Very poor service, this place is no better than a government hospital. Had to wait for more than 1.5 hrs for the doc to come and do a small wound treatment that he suggested. Next time I would rather go to another hospital. Please avoid this place.
    1 person found this review helpful πŸ‘

  • 1/5 I'm H. 6 months ago on Google β€’ 20 reviews
    Few yrs back I took a test back then thier services were so poor like the nurse didn't know how administer a needle! Like she didn't know how to take blood test, she was drawing blood for minutes whereas its done in seconds usually & the test results were faulty(did thyriod profile test) later we had to double heck with asiri & got the test right!

  • 1/5 Jamie Y. 4 months ago on Google β€’ 5 reviews
    The worst hospital you can ever go to.. the operator or who ever answers the phone is very reluctant to give details on doctors appointments..customer care is at zero level.. and if you ever go there all the nurses are fighting with each other in front of the patients. No professionalism whatsoever. "A third class hospital "in one sentence.

  • 5/5 Mohammed Shafran R. 1 year ago on Google
    24 Hrs Helping for Patients. 24hr Service Opd and Pharmacy in Dheiwala, Hill Street. All kind of Medicines are available Emergency Services are Ambulance and Ward for Patients. Hospital area Car Parking.

  • 5/5 Rajmohan S. 3 years ago on Google
    Patient care is highly appreciable... all staffs r very friendly. The service is very good . 24/7 0PD service .. highly recommended place .

  • 5/5 Azim G. 1 year ago on Google
    Had a minor accident at 10 pm on the 14th of April, 2023, where a glass dish fell on my big toe and shattered into pieces, In the process leaving me with a deep cut and non stop bleeding. Was rushed to Vasana and was immediately and efficiently attended to by ECU staff led by Dr. Azwer. Wow, a brilliant cool person. Was calmly attending to me whilst simultaneously giving me a rundown of what he was doing. Needed six stiches which were administered painlessly. Did not forget to ask me for allergies before giving me a Tetanus shot. Thank-you Dr and your wonderful staff. God bless all of you.

  • 1/5 Nihal D. 1 year ago on Google
    13th March 2023. Inexperienced nursing staff poorly handle nebulize service. Think before you get any medical service from Vasana Hospital. Very bad service, cashiers, reception and pharmacy, never care about customers , becarefull with pharmacy staff, they gave me wrong medicine , not according to the doctors prescription, when i called them to make a complain Manager said its our fault and said Sorry. Please be aware. Very bad service.

  • 5/5 Bhasura N. 1 year ago on Google
    Excellent service.. staff is very helpful and attentive.. went on an emergency n they treated well. Special thanks to Nurse Geetha for her motherly affection.. keep up the good work..

  • 1/5 Karthik N. 1 year ago on Google
    Last night I went to opd along with My wife to get medications, no proper instructions was given. when asking nurse on desk she replied with irritation. Worse customer care comparing to other hospitals no separate washrooms to male and female patients. Poor in facilities. All they know is only to say good evening in English nothing else. Language is the biggest barrier. No one knows English. Even reception people. Never ever go to this hospital.

  • 1/5 sharky h. 1 year ago on Google
    This hospital is literally a medical scam. Went to vasana hospital for a tiny wound dressing and they charged unnecessarily for doctor appointment and medicines too without patient's permission. They byforcely asked us to consult a doctor and medicines were just panadols and few antibiotics which we can purchase for RS.200. For a tiny wound they charged 2.5k for consultation, dressing and medicine. Never visit here for even for an emergency.

  • 1/5 aadhi r. 1 year ago on Google
    Came to vasana Hospital this evening. Rain was pouring but still they make patients walk from here to there many times to get the payments done. Very poor management totally dissatisfied with management team. Why can't they have a separate cashier where patients get the services??Nurses are so good and kind towards patients.

  • 5/5 Shalika S. 1 year ago on Google
    I want to thank dental dr pratheepan and the nurses for the service done during wisdom tooth extraction.

  • 3/5 STUDIO_MS 1 year ago on Google
    Very lazy staffs. None don't wish this place for an emergency. Good for no choice.

  • 1/5 iammuhammadhrifky 2 years ago on Google
    Overpriced.. Not good service

  • 5/5 Narmada w. 3 years ago on Google
    A very friendly staff with a friendly services. Really impressed about the people in reception. They were very cooperative and helpful.

  • 5/5 Nishani M. 3 years ago on Google
    As I think that this institute provides a good service to the clients. Also, the staff is very friendly in providing their services.

  • 5/5 Dileepa G. 3 years ago on Google
    Great essential medical health care services under one roof. Sister Jacintha and the staff gives their best customer friendly service.

  • 5/5 Muditha W. 3 years ago on Google
    The main staff at the Vasana Hospital(including Dr's, Nurses, physiotherapists, and others) are happy to say that they are providing an excellent service and also shows that the discipline of the employees of your organization, especially the cleaning staff etc excellent service

  • 5/5 Thilini nimeshika R. 3 years ago on Google
    Highly recommend ... Specially customer service patient care fast report and qualified doctors πŸ‘Š Thank you so much

  • 5/5 Mohamed A. 3 years ago on Google
    This hospitel is best. Staffs are very helpfull and they are over cared with us. Thank u

  • 5/5 Shiran N. 3 years ago on Google
    Every staff treats patients very kindly.Also nursing care and front office staff special.we appriciate your all kind of service.keep it up more.

  • 5/5 Manoji F. 3 years ago on Google
    Great service. Thank you very much sister Jasintha and staff . Kindly appreciated ure work. Keep it up.

  • 5/5 minoli h. 3 years ago on Google
    I had a great service,Thanking you again. Very supportive and kind staff

  • 1/5 Nuwani A. 3 years ago on Google
    Nothing but a pretty unorganized place. Went there after calling the Receptionist and they just say that they don't take any patients with cough and fever. I just had phlegm and wanted to get it checked instead had to come all the back. Completely understandable given the situation in the country but the Receptionist could have mentioned that when I asked her whether the OPD is operating and that would have saved me time and the trip. It was a firm yes from her and there was no mention of selective consultations.

  • 5/5 Naveen de Z. 3 years ago on Google
    Good service and friendly staff. Recived the best care. One of best private hospitals in Sri Lanka.

  • 5/5 srikanth k. 3 years ago on Google
    Best service Parmachy side

  • 5/5 bts w. 3 years ago on Google
    It's a very good hospital, friendly staff and the other things are good too

  • 5/5 pradab j. 3 years ago on Google
    Good service

  • 5/5 Track V. 3 years ago on Google
    πŸ‘πŸ‘

  • 5/5 poorni h. 3 years ago on Google
    Good service

  • 5/5 Ijaas A. 3 years ago on Google
    Junior Nurse Nusha, Excellent Behaviour

  • 5/5 Janaka Priyashan J. 3 years ago on Google
    good job

  • 5/5 Hasheeba M. 3 years ago on Google
    Great customer service extended by the extremely friendly and helpful staff. Has a good choice of highly reputable consultants to choose. Each and every visit of mine has been very satisfying.

  • 1/5 Rimshad A. 3 years ago on Google
    Money hunter .. find an another better place

  • 1/5 M K. 3 years ago on Google
    Very bad hospital

  • 4/5 Sheham R. 3 years ago on Google
    Only option now after Medical Centre closed up in Allen Avenue. The place is small and cramped with 4 rows of chairs, only size 3-4 leg size can fit in to those rows. I found it really uncomfortable to keep my feet angled. With little improvement, they can really catch on. Wish them the best.

  • 5/5 Trevin M. 3 years ago on Google
    Amazing service and friendly staff. Recived the best care. The doctors were very good with their treatment and the staff is very active and alert in helping the patients and making things quicker and easier. I would say they have a better care and service than most leading hospitals in the country.

  • 2/5 zainab m. 2 years ago on Google
    Got an ECG done ,the nurse who attended me was well experienced and polite,from her when to give blood for a FBS,that women,she didn't know what she was doing, ultimately the nurse who attended me for ECG,came and expertly and efficiency in one go extracted the blood.if you want your hospital to do well in to the future, please look in to your staffs attitude and manner in conduct.

  • 1/5 aathika .. 2 years ago on Google
    I had a very bad experience at Vasana hospital. They overcharged me unfairly which is not reasonable for the service provided. As a hospital the main motive should be providing a good service but I saw it as a business. I was able to afford the excess charge but thinking about the people who are unable to afford made me take this step. I personally won’t ever visit the hospital again. I visited it due to an emergency and they charged me unfairly for no much treatment or resources and the employees were not friendly either.

  • 1/5 Shama Z. 11 months ago on Google β€’ 1 review
    Horrible place! Misdiagnosis. Their doctors don't diagnose properly or else they don't give effective medicines. Some medicines are only pain killers and nothing to cure anyone. Sometimes less dosage than what's needed. Always makes people pay a visit the second time. Bloody expensive. Instructions are never given clearly by the staff. Only good thing is they are organised which is useless if the service is bad! I will never recommend this place to anyone.
    3 people found this review helpful πŸ‘

  • 1/5 ishini F. 2 months ago on Google β€’ 1 review New
    Horrible experience with the reception. Took all my details but failed to tell me the time the doctor leaves . Did not even update the time the doctor arrived unlike in other hospitals which takes our number for a reason!!!!
    1 person found this review helpful πŸ‘

  • 1/5 Sanshala P. 7 months ago on Google β€’ 1 review
    This hospital is a hospital where the doctors who have no responsibility in relation to the babies have no responsibility in relation to the medicine of the babies the antibiotic medicine given to my baby was allergic. The doctor didn' t even say that the medicine is so strong.come to see if the doctors who come to this hospital are responsible for the babies.❌❌❌❌❌❌


Call +94 112 727 277 Open on Google Maps

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