2/5 Travis H. 1 year ago on Google
Hotel
with
potential,
but
beware
billing
issues
and
prepare
for
little
customer
service.
Visitors
with
non-local
credit
cards
should
be
aware
that
the
hotel
now
automatically
charges
you
in
foreign
currency,
but
for
a
3.5%
markup.
They
do
not
ask
like
any
other
merchant
would.
In
the
current
era
where
travelers
often
have
no
foreign
currency
fee
cards,
it’s
an
unpleasant
surprise.
Staff
informed
me
that
the
automatic
conversion
without
asking
the
customer
what
currency
to
pay
in
is
policy.
I
stayed
here
twice
recently,
and
rarely
post
negative
reviews,
but
this
otherwise
acceptable
hotel
had
too
many
basic,
fixable
issues.
Staff
and
managers
do
nothing
to
actually
fix
problems,
but
will
dig
the
hole
deeper
and
leave
you
frustrated.
On
a
previous
trip
they
were
unable
to
provide
a
receipt
and
I
had
to
call
back
several
times
to
finally
get
one
by
email.
Also
prepare
to
either
spend
time
confirming
billed
amounts
are
correct,
or
just
not
mind
being
overcharged.
Value
of
a
guest’s
time
seemed
a
foreign
concept,
whether
when
resolving
issues
or
just
waiting
for
something
like
a
drink
by
the
pool.
The
hotel
otherwise
is
acceptable,
with
clean,
spacious
rooms
that
work
for
multi-day
stays
and
a
very
large
pool.
The
gym
is
what
international
travelers
would
expect
at
a
3-star,
but
might
get
one
by.
Housekeeping
are
very
attentive
if
you
go
to
them
directly,
but
seemed
not
connected
to
the
desk.
This
hotel
could
deserve
5
star
reviews,
but
especially
for
a
place
operating
under
an
international
brand,
has
a
lot
of
work
to
do
to
be
competitive.
I
would
think
twice
before
staying
here
again
or
recommending
it
to
anyone
else.
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