Worst experience I’ve ever had at a gym period … people are extremely rude had a trainer scream at me for having a gym bag , very unprofessional, rude … Stay away and they wonder why they have no members! As a military Veteran I’m appalled by this gym!!

I initially joined this Gym when they were "Planet Fitness" then Future Fitness before the well known Planet Fitness copyrighted the name. This was my first Gym and they got me really going on my Fitness Journey. In a full circle moment I moved across the street from what is now XL Fitness and was looking for a change from my home workout routine. Wife learned that XL offers a discount through my medical insurance so I joined back up. First the good: Some of the trainers are still there from like 20 years ago! Nice to see the longevity and I recall them being pretty nice folks. The gym is large with a fantastic amount of Strength training equipment, free weights and all the cardio equipment that exist in the U.S. Seriously, there is a lot of equipment here. I work out fairly late (8:30pm) so the gym is not crowded at all. My wife is in there during peak time at 6 and says it's not too busy then. My wife also loves the instructors for the classes she attends and though I don't interact with most of the staff, she seems to really like them all. Now the Bad: The Gym and it's equipment was here 20 years ago. Not much has changed or been maintained. The paint from the celling is flaking off and you'll see it all over the gym. Stand there long enough and you can see it floating down from the ceiling as it falls. It's all over the floor. The cable station is not maintained at all. One of the pulley's is loose and the cable is frayed. The mechanism sticks a lot so some of the resistance you get is not the weight itself but friction. Makes for a not so smooth experience. The plates on this station have not been maintained so you can barely see the Weight amount on the plates. This is consistent with many of their machines where I can't tell how much weight it is. I have notes on my workout log that says 8 plates down because the number on the plate is worn off. Easily remedied with a label maker you can buy from amazon if you want to save costs! Many of the benches in the free weight area were original from 20 years ago and it shows. Some have broken handles, ripped padding and rust. The Dumbbells are a mismatch of different brands and styles and very worn out. I grabbed a set of 30's and the rubber was peeling off of it. Some of the rubber weight plates are gnarly dirty, specifically the 35 lbs plates for some reason. These are also a Hodge podge of different plate styles that have been collected over 20 years. The carpet is also original from 20 years ago and it shows. It's also not vacuumed nightly, unless the peeling paint from the ceiling is falling off at an alarming rate because I see it covering the floor every night I'm there (4-5 days per week). Compared to other gyms in the area, I'd have to say this one is the dirtiest. Finally, while the members have all been nice, they have little gym etiquette. Many don't re-rack their weights. I feel bad for the lady at the front desk who is reaching over her head un-racking 45lbs plates that some entitled member left on the machine or bar. I try to help out between sets when I see weights on random bars etc. I've been a member of what outsiders may call "meat head" gyms and none of them were as self centered and thoughtless as the folks here. You literally go to the gym to pick things up and put them down. So pick up after yourself and re rack your dang weights people! I will however say that I routinely see members wiping down benches so that is awesome. Though none of these are the people that leave weights on machines. All in all, because of the discount I get, the time of day I go and the fact that I walk across the street to get my workout in, I continue to attend this gym as it has everything I need equipment wise and it is convenient. If I were paying full price or had to drive there, there would be much better options in the area with regard to facility and equipment maintenance and cleanliness for the same price. Given all the cleanliness complaints I see here, I'm hoping the current owners are coming up with a plan to reinvest into the gym. Time will tell.

had a very bad experience. Was about to sign up the other day and heard management screaming a customer over a gym bag on the floor….. very unprofessional, I ran out. The one star I’m leaving is too generous in my opinion. Stay away!

I love Future Fitness, it’s one of the best gyms I have ever been to. I have been a member for two years and I have loved the experience. The employees are friendly. I love that there is a machine for EVERYTHING… like seriously every single part of your body. Since I have been maintaining a physical activity at the gym, I have lost 75lbs and I have honestly never felt better. I have never had an issue, never had to call customer service and the amount of people that I recommend to the gym, you would think I worked there. I am not much of a complainer. Overall I have been satisfied with my membership with Future Fitness and going is always a highlight in my day, from the classes to the pool to the sauna to the Jacuzzi to the ab machines upstairs. I seriously can go on and on about Future Fitness and how it makes working out fun for me and provides a various amount of activities and classes for me to do but you would honestly have to see for yourself.

I had been going to this gym since covid "ended". I liked the big space and openness of the gym. Plenty of weights and most of the members are very nice. The gym is extremely dirty. I wish I had taken some pictures, but I was just kicked out tonight for not following their rules regarding the pool being closed when there are 3 people in it and complaining about it as well as complaining about the cleanliness of the gym. I did use a expletive in all honesty. The pool being closed during aqua classes is not posted any where as of tonight and has never been a problem for past 3 years. I have almost had several accidents in the past when their treadmills just stop mid run and had one of the employees scold me for grabbing a spin bike out of the spin room since no other bike on their floor was operating. The response from the front desk when I mentioned the disgusting dirty floors is I vacuumed last Friday! So I guess they only clean once a week. I was constantly re-racking weights and cleaning up areas since the staff, with exception of one of the trainers I think his name is Anthony, never did anything but sit at the front with their heads down. I'm glad they made the decision for me to terminate my membership. I was holding out hope they would get their act together since I do like the space but I guess that isn't happening.

XL Fitness in Mt. Laurel is a great facility, it has so much to offer and the variety of gym equipment is excellent. I can’t say enough about the staff I’ve met, Gina, Matt, Alex and Doria are always friendly and willing to help the members new and existing. This gym provides encouragement and direction in a friendly, focused environment; this encouragement is what makes me look forward to going to there. I also love the diverse age group of the members, it’s comfortable for all! XL Fitness is a gym I love going to, I’ve gotten stronger and attained an enhanced level of fitness. I look forward to trying all they have to offer from the classes to the many training programs, so happy I joined!

I love XL Fitness!!! The staff is so friendly, the gym is very spacious and has a variety of equipment. The pricing is very reasonable as well.

There are so many things I love about the Future Fitness of Mt. Laurel. My first love is the cleanliness of the facility. I love how friendly and helpful the staff at the front desk are. I love all of the weight training equipment. I love the private cardio rooms, as well as the kickboxing class with Kristina (I really hope she comes back to resume her classes). The personal trainers I've worked with (James and DJ) were extremely helpful in creating workout plans that will make me successful in my fitness goals (running a half marathon at the end of September). I also love the sauna and salt water pool (which I plan to use over the summer). After visiting several gyms I've concluded this is the perfect gym for me. I plan to continue coming several times a week.

My partner, brother, and I joined XL Fitness to work out and train. However, we unexpectedly learned that this gym does not tolerate us training together. It was this training policy and toxic staff that contributed to a negative overall experience. If you are looking for a gym to train with friends and family, avoid this gym. Upon joining the gym, my partner and I immediately booked our free monthly training session with one of the trainers, named Anthony Defelice. During the training session he acted friendly, but at the conclusion of the session we discovered his intent to sell us his weekly personal training program. This ordinarily wouldn't be a problem, except that he became extremely pushy with his deal, repeatedly asking us why we weren't signing up for his program that day. When we told him that we just needed time to think about it, his attitude became immediately cold and passive aggressive. He rose from his chair and walked away without saying a word, leaving us sitting in our seats. Later, my partner, brother and I were working out, checking each other's form, and teaching each other how to use the equipment when Anthony approached my brother. He asked my brother if he was training, to which my brother answered yes. He then threatened to revoke my brother’s gym membership if he continued to train with my partner and me, citing that only licensed trainers are allowed to train other people at the gym. My partner tried to explain that we were only learning the equipment together but was ignored. Anthony ended the interaction with an insincere fist bump with my brother before walking off. Later that day, we reviewed the terms and conditions of our contract, and we found that there was a policy in the fine print that prevented members from teaching other members how to use equipment. It says "Members are not permitted to instruct other Members in or any XL premises". Practically, this meant that the only way to learn the proper usage of equipment would be to hire a trainer. Since the entire point of our membership was to train together with the equipment, my partner and I promptly ended our membership later that day. To cancel membership, it needs to be in person or form sent via certified mail. As of writing this, there's no forms on the website for mailing. When we went in person to cancel, the manager asked us why. As soon as we mentioned teaching each other, he asked us if we were "training" and put that as the reason for termination in the form. He didn't seem open to listening to any other feedback we had after that.

Great gym! Staff are friendly and very helpful. Great value. I get a lot for the membership fee that I pay and there are many classes to choose from. The personal trainers are very knowledgeable and committed to helping in reaching fitness goals.

Love working out here! Not overcrowded, great location and an incredible variety of equipment. The sauna and pool are awesome. I have Anthony as a personal trainer and seeing my positive growth in fat loss and muscle gain has been incredible!

I love this gym. I have been a member since it opened almost 20 years ago. I have stayed through several ownership changes. XL is the best owner so far. They are committed to the gym. They upgrade when necessary. Most importantly, working with my trainer Marcus has literally saved my life in recovering from a significant injury. I highly recommend this gym.

Great equipment, great classes, great sized gym, overall, great time. I really appreciate the class offerings, along with the personal training and robust amount of equipment that is available to the members. As well, the pool and daycare center are convenient for those who have families! I have been a member for years and continue to appreciate the spacious and clean environment. Everyone is here to work out, hard for their future bodies! I recommend this gym, to all, simply because of the product and class offering, if you take full advantage of the gym's benefits, you will be get fit while having fun, doing so!