1/5 Samantha C. 7 months ago on Google
I
finally
was
able
to
fire
this
office
as
my
dentist
today
after
a
year
of
searching
for
a
new
dentist.
I
would
give
this
office
no
stars
if
possible
due
to
the
declining
quality
in
care
and
lack
of
organization
and
poor
attitudes
of
the
reception
staff.
I
haven't
been
able
to
be
seen
by
a
dentist
here
for
nearly
two
years
due
to
my
appointment
being
rescheduled.
The
first
time
was
a
hygienist
no
longer
working
there
and
needing
to
reschedule
my
cleaning
appointment.
I
wasn't
happy
to
wait
another
five
months,
but
I
was
doing
okay
at
that
time.
The
second
time
I
was
rescheduled
was
due
to
an
insurance
issue
and
a
name
change
due
to
my
getting
married.
If
it
was
due
to
a
known
issue
and
my
lack
of
solving
it,
I
wouldn't
be
as
angry.
However,
I
wasn't
aware
of
this
issue
until
a
receptionist
called
me
two
days
before
my
appointment
which
was
scheduled
for
right
after
Christmas
informing
me
"as
a
courtesy"
that
I
would
be
unable
to
be
seen
due
to
a
name
discrepancy
with
an
insurance
plan
I
am
no
longer
on
or
using,
and
that
they
refused
to
remove
that
insurance
from
their
system.
This
"courtesy"
call
came
two
hours
before
everything
closed
for
the
holiday,
which
left
me
no
reasonable
way
to
make
any
changes
in
time.
The
receptionist
was
so
unsympathetic
and
rude
about
it
and
I
ended
up
being
rescheduled
for
almost
a
YEAR
later.
After
letting
them
know
I
have
a
broken
tooth
and
a
cracked
filling,
as
well
as
a
filling
that
is
failing
there
was
apparently
not
an
available
cancellation
list
that
I
could
get
onto
and
I
was
told
they
don't
have
a
call
or
cancellation
list
(even
though
I
have
been
on
a
list
like
this
with
them
before).
I
also
asked
about
what
I
should
do
in
an
emergency,
and
if
I
could
come
in
as
a
cash
patient
or
just
wait
to
be
seen
and
was
told
by
the
receptionist
that
I
was
not
allowed
to
be
seen
under
any
circumstances
until
I
had
"corrected
my
oversight
that
had
caused
an
inconvenience
for
the
office."
This
is
just
one
of
the
many
issues
with
this
office.
I've
also
had
a
hygienist
do
a
poor
job
with
a
filling
which
resulted
in
her
building
in
a
food
trap
when
shaping
my
filling
and
just
telling
me
to
keep
it
clean
because
I
was
a
late
afternoon
appointment
and
she
"just
wanted
to
go
home."
Thank
goodness
that
filling
is
still
intact,
but
it's
not
fun
having
to
constantly
pull
chewed
food
out
of
there,
and
I'm
worried
about
what
the
lack
of
support
for
my
tooth
structure
in
that
area
could
do
or
what
damage
could
be
caused
long
term.
Additionally,
when
I've
had
to
have
fillings
replaced,
so
much
of
my
teeth
have
been
drilled
away
and
filled
on
the
top
jaw
that
I'm
now
at
the
point
where
it's
almost
all
metal,
and
if
a
filling
crack
or
fails
I'm
left
with
the
option
of
a
root
canal/crown
or
pulling
the
tooth
altogether.
At
only
28
years
old,
that
doesn't
leave
me
feeling
very
confident
about
my
teeth,
or
good
about
myself
at
all.
I
don't
know
if
this
was
drilled
so
heavily
on
purpose,
or
if
it's
yet
another
attempt
at
a
money
grab,
but
it's
not
okay.
Most
of
the
drilling
happened
while
I
was
on
public
assistance
insurance.
I
have
also
noticed
a
difference
in
how
I
am
treated
now
that
I
am
on
private
insurance
from
when
I
was
on
public
insurance,
and
that's
not
okay
to
treat
someone
differently
because
of
who
they
have
as
an
insurance
provider.
The
private
insurance
patients
tend
to
get
the
better
treatment
and
kinder
conversations,
and
that's
disgusting.
All
patients
deserve
the
same
excellent
quality
of
care
regardless.
This
office
has
definitely
lost
the
plot
and
needs
to
figure
it
out.
I
have
never
had
a
great
experience
with
any
dentist
in
my
life,
and
I'm
leaving
for
another
dentist's
office
to
try
to
find
someone
that
isn't
out
for
a
quick
payout
with
shoddy
work,
and
I
have
no
trust
left
in
this
profession,
so
that's
going
to
be
a
tall
order.
Oh,
and
the
kicker.....My
last
name
is
still
my
maiden
name
in
the
system,
they
refuse
to
change
it,
and
had
to
look
me
up
with
that
old
name
when
I
called
them.
I
am
so
glad
I
fired
them
today.
Keep
yourself
and
anyone
you
care
about
far
away
from
this
office.
2 people found this review helpful 👍
