Weight at 3 hours in the emergency room for my two grandchildren to be seen the granddaughter has Type 1 diabetes and they were being seen from possible flu because they're having headaches stomachaches can't hardly breathe all stuffed up and I'm waiting and waiting and waiting and everybody else coming into being taken before them so I went up and says we were leaving and they see as well you're just waiting here for a school note really a school note? I don't go to the hospital for aschool note. They're sick.

Got the most painful IV I’ve ever had. Was ignored for about 45 minutes, till I asked to be discharged. Nurse had a terrible attitude. I left feeling worse than when I went in. So disheartening.

Great

Went in with my two year old son because he had tripped and fell into our coffee table. They put plastic stitches and a glue then a band aid over it before the glue dried now the bandaid is stuck to the stitches. I called the nurse and she was very short with me and said to basically rub some water on it and pull it off then put new stitches on, basically do there job except this time with feeling. Absolutely absurd we pay 1600 a month for medical insurance with a co pay for what!!

My daughter and son just got into a car accident and they were taking to this hospital but cause my daughter 2 services animals didn't had there vest and my daughter was in the room they had to treat my son out side of hospital plus they were waiting for us to come to pick them up from us coming from reno nevada is about 4 hours drive they kick them out from waiting room that is so sad and painful see my children and dogs suffering out side no consideration yes I'm so mad and furious

A place of unusual calm, strong professionalism, and lovely reassurance. Having visited a small number of other ER's over some decades (all of which served me well), Mercy Mt. Shasta ER manages to stand out most notably. Top of the heap. I arrived in serious distress. Checked out well, very relieved, and oddly, sad to say goodbye??? Yup, Five Stars to everyone there. Plus, "Nepenthe" nature trail right on the campus, to stop in again for someday.

My friend waited for 4 hours, nobody there was willing to help him. They also have so much attitudes towards patients families. Not even remotely apologetic about their behaviors.

I've spent many days at the ER and hospital. This place stands out far above everywhere I've been. Professional and caring staff make your time here comfortable and pleasant.