Wow with a negative connotation is what I feel. Staff is think in the head. The lady couldn't complete her sentences and blamed it on her mouthpiece. Couldn't get my order right. So so annoying and frustrated. MANAGER; try coaching your employees on best practices or least to know how to take a food order! The receipt below took 35 mins.. not just that.. they didn't complete my order and closed the window on me.

I came here yesterday, and I was extremely displeased with the service here. I waited about half an hour for my “fast food” to arrive. I assume it was due to the severe shortage of staff. I only saw three or four staff working here. What made me more upset was the fact that the chicken wasn’t ready yet. When I arrived there, there were about five parties hat had not yet received their food, and it was around two in the afternoon. How can the chicken still not be ready? Seriously. I saw about two families demand a refund and go to Burger King down the street. One of them asked to speak to the manager, and she was actually just one of the employees that didn’t know what they were doing. I do not want to ever come back to this restaurant ever again.

The worse Taco Bell ever!!! The tables all dirty, the floor was dirty, the bathroom dirty. My order was backwards of what I ordered on the mobile app. It took me 20 min to get my food. The rice was crunchy and my power bowl was so disgusting I threw it away. My been burrito was good and employees nice. It seemed understaffed. But this is a small town. I won't be back to this Taco Bell again.

Even though only one car was in front of us, we got trapped at the drive through for HALF AN HOUR -- BEFORE they offered to take our order. I literally can't imagine what would be going on that would make a Taco Bell order would take half an hour. The drive through intercom was down and a register was down, apparently, but still ... half an hour?? We ended up leaving without even ordering because we're on a schedule. Presumably it would have taken closer to an hour if we'd actually gotten food.

I've come here 4 times, I normally go to the location in weed since it is closer. 1 time I ordered KFC food since it's a dual chain and had no problem. But the other three times I've ordered a XXL grilled stuffed steak burrito and they gave me ground beef all 3 times despite charging me more for steak, and one time it didn't even have the sour cream. You must either be willing to sit at the drive through window and take a couple bites to ensure your order is correct or be prepared to drive 7 miles back after you get home and discover their Tom Foolery like me. I will never visit this location again.

Almost Everytime we come to mount Shasta we end up stopping here because it's the only thing open and EVERYTIME something is absolutely disgusting. This is the first time I have ever asked for a refund in my life. The meat was either expired or left out too long... something.. it was warm(ish) but looked frozen and slimy.. it was so strange. When pieces of my replacement chicken looked the same.. I was done. The manager was so high he could barely operate the machine to give me my money back. Officially will never come back

Keep your expectations low. So you won't be too disappointed. Ordered two double chalupa boxes.... Didn't even get the boxes.

Super slow. I could have cooked my food faster. And all we got were sides from KFC.

Great, friendly service. Clean bathrooms and dining area. Very considerate. Kim was our server, she was great!

Service was horrible, the lady working drive-thru was extremely rude and unprofessional. Talked bad about the other customers behind us while we waited for our food and constantly used profanity. They ran out of beans, pepsi, hot sauce, and all utensils (except knives) which was fairly understandable given that it was quite late but the woman kept complaining about customers being upset and "ordering too much food." Took forever to finally get our food and when we did it was soggy and cold.

Showed up yesterday at 10pm, they were closed both drive thru and lobby even though lobby hours are until 11pm and drive thru hours are 12am. Staff were still inside and glared at anyone trying to enter. Today I went through the drive thru, waited 10min no response at all. Went into the lobby to order, waited 20min in a short line to order, informed the cashier of the drive thru issue. He asked the rest of the staff who was on drive thru and they all said nobody was wearing the headset. He eventually put the headset on. Overall customer service experience is terrible, the food service was slow. One good thing about this visit was the food was tasty. Maybe consider travelling to Weed for their location.

So dirty- everywhere from parking lot to fining area to bathrooms- makes you wonder what the kitchen is like. Homeless people hanging around. Had to wait a long time for order. There seemed to be 2 managers? One for the taco bell side one for the KFC side and neither could answer questions about the other. Will not return.

20 min in the drive thru salad was missing the lettuce, they burned my burrito and forgot my crunch wrap entirely after charging me. When I went inside people were waiting longer than me and were eating other customers orders instead of their own. I got my money back instead of fixing my order. This isn't the case just for this day, this place is always awful and really slow.