Very slow service, in fact the slowest McDonalds in South Africa. Took over 45 minutes after paying for 3 burger meals and one breakfast. If you in a hurry please go anywhere else. How do you expect me to contact you when you leave a website address?? Are you serious about contacting me or are you stating this to show customers you really care?

Having to wait for 3Omin to get my meal defeats McDonald's advantage when it comes burger fast food outlet. SPEED IS NO LONGER THERE. Ticket number 3476.

Clean! Great service. Shout out to the staff. I was greeted with friendly smile and the gentle man at counter helped me to carry my take out to the car!

Fals advertisement of 24 hr service as it is closed at 05:22am so please can this store management remove the 24hr service notification board, worst experience ever

The food was supposed to be good. But the bad/lack of service given made the food taste bad. What a bad experience. We waited for more than 30 minutes for our food. And then even when they called our number everything was not done, and we received it in drips and draps. Not a place I can recommend.

It's the worst ever McD drive thru I have ever been. Wanted 3 breakfast wrap they didn't have. We then asked what breakfast they had, and the guy said, "Let me ask Sifiso 😏. Sifiso kept on saying, "Tell them what we have. We then ordered 3 South African breakfast, 2 orange juice, and a cappuccino. We asked if we could have our eggs fried hard instead of scrambled, and we were told that, unfortunately, they couldn't. They could only give us scrambled eggs. The order took 25 minutes plus to come out after hooting , coming out of the car asking for a refund. The food wasn't even nice at all. It was on a Sunday morning, our first time in Ermelo on transit. They messed our heritage day 😪

We placed a BIG order on the Friday, for the Saturday morning! Got our 20 Lattes hot and our food was fantastic! Keep it up!

I used the drive thru outlet on two occasions at night last week. On both occasions one staff member was on duty for multiple stations in the drive thru. This resulted in delays which could have been avoided. On a plus side the food was good.

+35min waiting time in drive thru que, service is extremely poor, while waiting in que the parking area was used as a public toilet, is their facilities not up to standard that the customers squated in the parking area? Disgusting, truely! They have so many price adjustments that one simply cannot keep up anymore.

Absolutely appalling service, they have one person doing everything, maybe get accommodation when you decide to buy here because Its gonna take ages for your order. Dont know if they use old oil or the chips just aged while waiting but also This is also not an isolated incident.

Ordered food online and paid for delivery. No food delivered. No one bothers to answer the phone!!! Why bother having an online platform nxah

They didn't have everything i ordered ready had to drive to parking which defeats the purpose of the drive thru

Best ever. Amazing 👏 great food,best service and they help teach about the ordering machine best guys

When I finally got to the counter, I said hi to the lady she looked me straight in the eyes, turned around, and walked away. BAD SERVICE WILL NOT WASTE MY TIME THERE AGAIN!!!!!!

We sat outside with our children to enjoy the fresh air but the generator is extremely noisy but still we enjoyed our outing, making the best of the situation. Its a pity that our every day lives are being run by a government that is incapable of supplying basic services electricity, water and the rest thus restaurants are capitalizing on this-kudos to them.

The only positive was the friendly cashier. We ordered breakfast. The self-service menu indicated that most items were not available, not even coffee. The toilets were dirty and cramped. We waited more than half an hour for a simple order of 2 McMuffin meals and 2 happy meals. The place was packed with people waiting to be served, even those who made use of the Drive Thru. To top it off, there were no cup holders, but at least the cashier smiled and apologised sincerely. I will not recommend McDonalds Ermelo especially if it adds almost an hour to your travelling time.

Waited 20 minutes for our 5 coffee's in the drive through. Then we got 2 black coffee's in our order. We had to remind the lady about our McMuffin that we have ordered. Their attitude was horrible. Won't recommend a stop here at all.

We waited 30min between the paying window and collection window. No problem to make customers wait. There were 5 vehicles that left the drive through.

Very nice vibes

The drive through service is pathetic we waited 30min to order and then another 20min before food is given and no one informs you nothing. The service in this town socks. Will never stop here again.

Service was a bit on the slowside when visited, the ordering system works great but lacks the human interaction. Staff was nice and friendly

We stopped with a group of people. Most people got their food reasonably quickly, but one person only got their food once the rest of the group had already finished eating, which was annoying, as it held us up waiting for her food.

My group of friends loves McDonald's! Lovely, friendly service. Good food. There are sometimes desserts unavailable which can be frustrating but there is usually something just as nice to get instead.

Last time we drove through there it was perfect, everything was delicious. This time our order was incorrect, fries were cold, didn't have the nugget sauce we selected, not the right number of nuggets and they were stale nuggets too. Not fond this time. Maybe next time will be better

If i could give a 0 i would. Worst online service ever. No phones, no tracking on delivery. No assistance. Waited more than 2 hours for delivery never received it. By 22h00 still no order. Want my money back!!

Ive been to the store on 4 occassions and the App was always not working. Worse on the last occassion it was very slow, I tried to redeem the points, did all that is required and it unfortunately died again. It took the points but did not finalise the deal. I had to pay for my meals and was told that my points will be rewarded back to me....its been 3 weeks and they are still not back. ( From the 27 July 2022 to be exact) Help fix the challenge with the App at Ermelo McDonald's.

They usually don't have medium meals, which is not the problem. The problem is when you order a medium mean and the accept your order and take the money. When it's time to get you order, they give you a large meal. The least they could do is let you know so you can decide if you still want to proceed or not.