1/5 khan s. 4 months ago on Google
I
am
writing
to
express
my
dissatisfaction
with
the
service
I
recently
experienced
at
your
Brand
Factory
outlet
located
at
[Sakinka].
On
[21st
Dec
2023
,
between
8:30
pm
to
9
pm.],
I
visited
the
store
and
attempted
to
avail
of
a
promotional
offer
on
my
purchase.
To
my
surprise,
the
Point
of
Sale
(POS)
machine
did
not
recognize
the
offer,
and
when
I
brought
this
to
the
attention
of
the
billing
executive,
named
Umesh,
and
a
senior
executive,
who
introduced
themselves
as
Suresh,
they
claimed
that
the
offer
was
not
applicable
to
the
items
in
my
purchase
because
they
were
"fresh"
items.
I
am
disappointed
with
this
response,
as
it
contradicts
the
terms
of
the
promotion
and
raises
concerns
about
the
consistency
and
transparency
of
your
promotional
policies.
Additionally,
I
am
unsure
whether
the
names
provided
by
the
executives,
Umesh
and
Suresh,
are
genuine,
as
there
was
no
visible
identification
badge.
I
believe
it
is
essential
for
your
staff
to
handle
customer
concerns
with
more
attentiveness
and
provide
accurate
information
about
promotional
offers.
Furthermore,
if
attitudinal
issues
were
indeed
the
reason
for
the
denial
of
the
offer,
it
is
crucial
that
your
team
receives
proper
etiquette
training
on
how
to
communicate
effectively
with
customers.
I
value
Brand
Factory
as
a
reputable
retail
establishment,
and
I
trust
that
you
will
take
the
necessary
steps
to
address
this
matter
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