1/5 Catarina F. 11 months ago on Google • 28 reviews
Worst
Hotel
Ever.
Me
and
three
other
friends
arrived
at
the
hotel
with
a
booking
reservation
for
three
nights
starting
on
the
day,
with
the
payment
method
type
of
paying
at
the
property.
When
we
arrived
the
receptionist
told
us
our
reservation
was
cancelled
because
they
couldn’t
take
the
money
out
of
the
credit
card.
They
also
told
us
the
room
was
no
longer
available
and
was
already
rented
to
someone
else.
However,
on
the
Booking
App
there
was
no
cancellation
and
the
room
was
still
ours.
We
were
literally
kicked
out
with
no
other
place
to
stay
nor
a
solution
for
their
mistake.
Clearly,
they
decided
to
do
some
extra
money
with
the
Golden
Week
and
literally
double
booked
our
room.
If
paying
at
the
property
is
not
an
option
don’t
make
it
available
on
the
reservation
platform.
Also,
the
reception
did
not
have
a
place
to
store
the
shoes,
as
all
other
properties
in
Japan
have,
and
the
entrance
smelled
like
garbage
due
to
the
bags
left
in
the
front
entrance.
5 people found this review helpful 👍