Good morning. The clinic needs to invest in an ombudsman sector, as well as, as it is a clinic that deals with people's health, with an emphasis on children, it cannot have conflicting information, which causes insecurity in the client. The first impression is that it is very difficult to trust a place that reschedules an exam 4 times, that people don't talk to each other and keep transferring to different places to provide information. I came to have my son performed with sedation, I was informed by phone by the employee in charge that it would be done at 7am, and I even recorded the call. When I arrived, reception informed me that the exam was on a first-come, first-served basis. At 7 am when I arrived, there were already 4 children under 2 years old fasting waiting. I questioned that I was not informed about this, and the reception informed that the employee reported the recording. Only when I signaled that I also recorded it did she signal that she would point it out to the scheduling supervisor. The clinic needs to evolve, today we have accredited companies, people are informed and can complain about bad services. It's almost 9am and the anesthetist hasn't arrived yet, so the children, like my son, are hungry, in a crowded clinic, taking risks with other viruses, as the professionals are completely dehumanized and disrespect the people who seek care at this clinic. I don't recommend it to anyone and I won't ever return here again.

Bad experience, small physical space, slow service, one unisex bathroom for a waiting room of 40 people, lack of commitment to patients. I needed urgent care because I had a lot of ear pain, I called the clinic in the morning and they made an appointment between 3:00 and 4:00 pm for me to be seen, this was on a first-come, first-serve basis (absurd, there are no appointments by appointment) I arrived with in advance and then I managed to register at 4:45 pm in a total lack of respect, especially since I'm part of the priority group) After filling out the form, they informed me that one of the doctors who could treat me had an average of 10 patients in front of me. They claim that they have a very high demand but they don't dismiss patients with the intention of earning more and more, why don't they inform us that they are unable to respond when we call to schedule appointments? I hope I never need service at this establishment again.

Sempre admirei e elogiava o atendimento médico, mas hoje decepcionada pelo atendimento da Dra Verena.

O hospital tem uma estrutura boa, o atendimento infelizmente deixa a desejar, o meu médico predileto é dr. Arthur. Que é um médico excelente e ainda venho aqui por causa dele. O que deixa a desejar é o tempo de aguardo para atendimento, eles informam que tem uma quantidade de pessoas na frente e quando vemos passa 10 na sua frente. Entendo que existe pessoas com prioridades, porém deveriam mesclar, uma prioridade um atendimento comum! O banheiro um mal cheiro muito grande, deveriam contratar alguém para fazer a limpeza do banheiro com mais frequência, infelizmente tem muita gente mal educada que em vez de jogar o lixo no balde de lixo joga no chão, faz xixi no chão do banheiro.

The doctors are good, but the reception has poor service and it's a super dergonized clinic. I hope I don't need to go back there again. I arrived at 10am and left at 4:30pm.

Bom dia! Minha filha foi atendida Unidade Otorrinos do centro. A Dra nitidamente não tem preparo p atender criança. Aliás acredito q nem adulto gostaria de ser atendido de forma ríspida. Sem nenhuma empatia. Acredito q a Otorrinos deveria selecionar médicos c perfil adequado p atendimento pediátrico já q exige outro tipo de postura. E p completar o ácido usado no procedimento de cauterização queimou o nariz da minha fiha e atingiu a perna tbm. Insatisfeita demais c o atendimento.

(Translated by Google) Don't expect agility in service, it's always at least 3 hours waiting for service. The doctors and attendants are good, I have never been treated poorly, but the staff is very small, causing the exaggerated delay. Typical in fairs (Original) Não espere agilidade no atendimento, é sempre no minimo 3 horas aguardando atendimento. Os médicos e os atendentes são bons, nunca fui mal atendido, porém equipe muito reduzida provocando a demora exagerada. Típico nos atendimentos em feira

(Translated by Google) Avoid. It's very bad. They don't know how to manage the flow of the queue and the attendants treat them very badly. Attendant at counter 4 on the first floor disdains and treats very badly the people who are there to.aer attended (Original) Evitem. É muito péssimo. Não sabem gerir o fluxo da fila e as atendentes tratam muito mal. Atendente do guichê 4 no primeiro andar desdenha e trata muito mal as pessoas que estão lá pra.aer atendido

Today I was seen by Dr. Mirella Pereira, I feel ashamed because she is a terrible doctor, I have problems with omissions since 2019, I have been seen by other doctors who gave full attention, today I didn't spend 40 seconds, it was just her time to print the prescription, an arrogant woman who didn't care even though she said that I feel pain around my ear, whoever has it omits it, you know I said that the cause was the plug protector, it left me with a shell without even visualizing the rare one affected with volume of swelling visible all the time looking at the clock without any commitment, shame, take a good look at your associates, not even me I was worried about punctuation in this outburst.

A comfortable and excellent professional place

Terrible! Extremely disorganized place, no order of arrival criteria and lack of respect for the customer. You have to waste an entire day of your life compromising your work and personal life because the Hospital cannot manage the basic task of organizing the order of care. It should close, it would be a favor to Feira de Santana.

Delayed service. They ask you to arrive 20 minutes in advance and make you wait for 1 hour just to register.

(Translated by Google) Bad service, bad attendants with wrong information, dirty bathroom. I made an appointment by phone with the pediatrician Marcelo Rosa, I was there the day before, the attendant at winch 5 informed me that there was no way to have a fitting and I asked what time it was scheduled on 07/29, she informed me that it was scheduled for 11:00 am I arrived at 10 am :30 I was seen at 11:20 and informed that the pediatrician is on a first-come, first-served basis and had 14 people at the front. Lack of respect like having a baby waiting all this time. Don't waste your time going to this place. (Original) Péssimo atendimento,pessimas atendentes com informações erradas,banheiro sujo. Agendei por telefone com pediatra Marcelo Rosa,estive um dia antes a atendente do guinche 5 me informou que não tinha como ter um encaixe e perguntei o horário q estava agendado no dia 29/07 ela me informou previsto para as 11:00hs cheguei às 10:30 fui atendida as 11:20 e informada que o pediatra atende por ordem de chegada e tinha 14 pessoas na frente. Falta de respeito como ficar com criança de colo esperando esse tempo todo. Não percam o tempo de vcs indo nesse lugar.

Pior IMPOSSÍVEL! Cheguei na clínica 13h30, fui "atendido" 16h30 e após aguardar 45min para fazer a análise por vídeo fui embora. Resumindo uma tarde perdida e não fui atendido!

A recepção só lançou o nome do meu filho recém nascido 1h30 min após eu ter chegado, isso pq fui reclamar. Um barulho horrível lá dentro por parte do "povão". Não gostei da impressão que tive.

Bom local, porém o atendimento demora muito, principalmente para pessoas em situação Especial e com prioridade.

Price for a consultation with an ear specialist is very high.

Good morning, yesterday, March 21st, I went for an exam with the speech therapist at the center's unit, at around 5:30 pm, remembering that it was scheduled for 4 pm, but that wasn't the problem. I don't know if the professional carrying out the exam was in a hurry due to the time or I don't know what happened, I just know that at the time of the exam it was a very painful procedure, I accidentally lifted my leg a little, then she simply told me to I wasn't supposed to be kicking, in which case I'm a horse? Or any animal? Remembering that I only got up a little and didn't even touch it, as it was on top of my head, rubbing it in my ear. I felt really bad about it. I also didn't feel confident in her because during the exam attempt she was on zap listening to audios, I also did an audiometry exam with her and the same situation occurred, instead of paying attention to what she was doing she was again listening and sending messages on zap . How can I trust the results made by her? Anyway, due to her rush Hi, lack of attention, I couldn't do the exam, she, of course, to justify it, said that it was my fault that I didn't relax, I confess that during the passage of the probe I held the stretcher very tightly so that I wouldn't have the reflexes to lift the leg and being called a horse and I kick. But after it passed, even with a lot of pain I relaxed. I left there with my ears throbbing, extremely painful, and with my forehead sore from all the pain she had been through, I think I needed some gas to clean it. The way she cleaned it ended up hurting. I am very offended by her treatment. And the worst thing is that my audiometry exam will no longer be held because there is no recent vacancy to reschedule the electrocoleography exam. I have already been seen by other professionals and received very good service from the receptionist who took my form that day, which was very good indeed.

Only go if you have no option, don't respect priority patients, I went at 1pm and left. 7:30pm no service, if I could tell the world about the rubbish service there, I would announce it

Great.

Tempo de espera longo. O médico que atendeu meu filho parecia que queria bater o Record te velocidade. Atendentes despreparadas. Precisa melhorar e muito.

Lotado, pacientes aguardando em pé, desorganizado e colaboradores que precisam de treinamento. Muita demora no atendimento. Esteja preparado para esperar muito. Atendimento do médico é bom.

Levei muito tempo pra fazer a ficha. Depois que fiz a ficha tinha 7 pessoas antes de mim. Levei mais de 1 hora esperando o atendimento, quando perguntei na recepção continuava as mesmas 7 pessoas pra ser atendidas antes de mim. Não pude mais esperar e saí sem o atendimento.

Péssima experiência. Marquei consulta para minha filha à tarde, ao chegar dentro do horário informado, a atendente me disse que por conta de muitos pacientes, se ainda quisesse ser atendido teria que ser no horário da noite, sendo que já haviam 6 pessoas aguardando o atendimento, que é feito por ordem de chegada, outro absurdo, ou seja, falta de organização, de profissionalismo e falta de bom senso com os pacientes. Pelo visto as 6 pessoas que estavam aguardando foram prejudicadas com a mesma situação em que me deparei. Sendo que cheguei por volta das 16h, então aquelas pessoas chegaram pouco antes de mim e ainda teriam que aguardar até as 18h, para o início do atendimento. Será que isso é um procedimento correto para uma Clínica que não trabalha de graça?

(Translated by Google) Simply incredible! Specialized service, effective treatments, highly recommend. (Original) Simplesmente incrível! Atendimento especializado, tratamentos eficazes, recomendo demais.

A médica que me atendeu assim como a técnica foram muito profissionais. Não tenho o que reclamar do atendimento da atendente na recepção tbm, contudo parece que o hospital otorrinos aceita mais pacientes do que consegue suportar, então a depender do que vai fazer terá que ter paciência para fazer todos os procedimentos.

(Translated by Google) Terrible, no, they don't have the slightest respect for patients, when we arrived there were two people in front, two hours later it was still the same two people. (Original) Terrível, não eles não tem o menor respeito com os pacientes, quando chegamos havia duas pessoas na frente, duas horas depois continuava as mesmas duas pessoas.

(Translated by Google) I've been calling several times, no one answers, there's only recording. oh annoying thing. Lack of respect. compassion. How can we schedule exams? I wonder? (Original) Estou ligando varias vezes, ninguém atende , só tem gravação. oh coisa irritante. Falta de respeito. misericordia. como a gente consegue marcar exames? Gostaria de saber?

(Translated by Google) I'm trying to make an appointment, and the attendant hangs up all the time. slapstick (Original) estou tentando marcar uma consulta, e atendente toda hora desliga a ligação . palhaçada

(Translated by Google) I recommend everyone who needs a specialty from this hospital. I want to congratulate Dr Caroline Almeida. Excellent professional, competent attentive! Congratulations one more time! Wonderful and knowledgeable staff. (Original) Indico a todos que precise de uma especialidade desse hospital. Quero parabenizar a drª Caroline Almeida. Profissional de excelência, atenciosa competente! Parabéns mais uma vez! Equipe maravilhosa e preparada.

At

They don't answer the phone, I need to make an appointment with an ENT I died of calling today 10/31/2023 I called more than 10 times, the music just plays and no one answers, a tremendous lack of respect, first contact I was already disappointed, how do I trust go in person?? I'm not from Santana fair, anyway...

Good service and I was attended to as expected.