1/5 A T. 7 months ago on Google
I
stayed
at
Nestor
Hotel,
Ludwigsburg
for
five
days.
The
room
itself
was
very
comfortable
but
what
really
let
the
hotel
down
was
the
lack
of
catering
for
vegans.
The
hotel
had
assured
me
at
the
time
of
booking
that
a
vegan
breakfast
would
be
available
for
me,
however
that
wasn’t
the
case
at
all.
There
were
very
limited
options
that
were
vegan,
such
as
soya
yoghurt,
fruit,
and
tea.
None
of
the
food
was
marked
as
vegan.
When
I
asked
the
kitchen
staff,
I
was
told
different
things
by
different
members
of
staff.
Some
told
me
there
was
milk
in
all
the
bread
and
some
emphatically
told
me
the
bread
was
vegan
–
who
was
I
to
believe?
Nobody
seemed
to
fully
understand
what
‘vegan’
means.
I
was
pointed
towards
the
salad.
Who
wants
salad
for
breakfast?
I
ended
up
having
a
piece
of
fruit,
a
soya
yoghurt
and
a
cup
of
tea
on
most
days.
None
of
the
cereals
were
marked
as
vegan
(most
cereals
are
not
vegan).
None
of
the
hot
food
was
vegan,
aside
from
baked
beans
and
mushrooms.
Some
staff
said
the
bread
was
vegan,
others
did
not,
so
I
didn’t
risk
it.
So,
no
bread,
no
cereals,
and
no
hot
food
other
than
mushrooms.
This
was
really
disappointing,
especially
given
that
I
had
asked
at
the
time
of
booking
for
a
vegan
breakfast
and
was
assured
I
would
have
it.
I
told
Reception
about
my
problem
twice.
The
first
time
I
was
assured
someone
would
look
into
it
and
call
me.
I
didn’t
receive
a
call.
The
second
time
I
just
received
an
apology
but
no
action
was
taken.
I
was
still
charged
for
a
full
breakfast
for
all
5
days.
The
constant
struggle
to
try
to
find
a
member
of
kitchen
staff
who
could
simply
give
me
accurate
information,
and
the
lack
of
a
nourishing
breakfast
to
start
my
days,
really
spoiled
what
would
otherwise
have
been
a
comfortable
stay.
My
advice
to
this
hotel
is:
1
–
Please
educate
your
kitchen
staff
about
different
dietary
needs.
They
also
need
to
know
that
gluten-free
is
not
the
same
as
vegan!
2
–
Please
provide
labels
in
front
of
each
food
item,
clearly
displaying
what
it
is,
eg
‘vegetarian’,
‘vegan’,
‘gluten-free’.
This
is
really
basic
information
to
provide
your
customers,
many
of
whom
have
special
dietary
requirements.