Super helpful employees who know the store well. The place is clean, organized, and well maintained.

Lowe’s has the worst customer service. We went in for an item looked on line for what isle it wasn’t on it wasn’t there. Ask 5 different people who also looked online and said it was on the same isle it was on. Continuing to tell them it wasn’t there. Not one person went to look just insisted it was the was there. One person said it was in plumbing. Finally the 5th person said it was outside with fencing. It was 7:00 in the morning not busy a lot of people standing around at returns desk. It’s apparent that staff is not willing to know were products are or help customers find it. Feel like Home Depot has a higher standard and more knowledge people who they higher.

Much better selection than the orange store, not to mention it is well organized and less messy than the orange place. 5 stars would come with more helpful staff, free coffee and cleaner restrooms.

Never leave reviews but I walked in with a air hose walked straight to customer service to try to get a refund, I bought it about 2 weeks before but my dad ended up giving me an extra hose he had so I didn't need it. First time I've ever tried returning something at Lowe's and they wouldn't do it ( no receipt) I just took it as a loss and walked out and put it in my truck so they wouldn't think I was stealing it while looking at other items. I walked back in and looked at some lumber and insulation I was just looking at everything taking my time as I just purchased a house, while looking at spot lights they come up to me saying they saw me take an air hose and put it in my truck. They didn't want to listen to what I had to say and just kept telling me to leave, I've never stolen anything in my life. Can't believe this place, also if I did take it wouldn't you want to get it from my truck instead of just kicking me out. Also why would I give me I.d and credit card trying to return something to customer service just to go back in 5 minutes later and steal from the store??? Manager here sucks, just because I didn't want help and wanted to look at stuff in peaceful places they lie to kick me out. Never been so embarrassed in my life. Loss prevention needs better training if they think a customer bringing something in to be returned is a thief. . Bought pressure washer, nailer, and my washer and dryer within the last month and a half. Should have just went to Home Depot. Managers a joke

Worked on a home improvement project didn’t use all the lattice privacy fence and had to return them, Dave Jenkins Store Manager was kind enough to help me out with my return. He has outstanding people skills, is service oriented, kind, helpful, polite and will go out of his way, to help you out. He is “top notch” of what quality service is about. I love this store it’s always clean, well stocked, well organized and his employees are so nice and helpful. Lisa, head cashier is so wonderful so is Zach who helped me unload my truck.. it’s people like these who make Lowe’s Department store a great place to shop!!!

Nice Lowe's with a big selection. Convenient location plus all of the staff is friendly and easy going. I love the garden center!

I wish Lowes would get their act together! (1) Website says somethings in stock, get to the store nothing. (2) Try to find a plumbing fitting or electrical part and there all mixed up in wrong bins, takes forever to find correct items. (3) Hate their Website!!! Even though I have a Lowes account when I log in, because I have an AT&T wireless account the Website keeps saying my local Lowes is in San Francisco, I live in San Diego. Never have this problem with Home Depot. Lowes. GET YOUR ACT TOGETHER!

Murrieta Lowes has the worst Customer Service/Management team. I needed to return a couple seasonal items since I'm moving and have no need for them but I cannot find my receipt and the Manager said I needed my receipt and I told her I couldn't find it she basically said oh well. Absolute worst store!

Man. The Murrieta location has gone downhill quick. Ordered a couple of beach chairs on the app for curbside pickup. Got the notification the order was ready and went to the marked area and clicked the button saying I was there. 40 minutes later I understood why people were parking there and just going in. After going to the desk it still took the clerks almost 10 minutes to find my order. My last mistake was trying to pickup a drill bit in the store. There was one person doing checkouts right at the self checkout aisle. The line was long and confusing because people were waiting on the sales rep while blocking the self checkout. Gonna stick with Home Depot since it’s right down the street.

Been going to this store for 9 years for both Home and Business and after this visit I can honestly say Lowes no longer seems to care about the Customer, Needed a simple key Cut (note: they cut the last two keys for the same lock one of them less than 30 days ago) and the Employee working became extremely rude when I explained the last two keys were done here, then he proceeded to tell me I was lying. Lowes not that it probably matters to you but you just lost a Customer. As a retail Business owner this is very surprising and probably why online sales are growing and retail big box stores are not. No Customer- No Business it’s that simple. Guess I’m going to be shopping at the competition from now on.

The people are friendly and helpful. I enjoy shopping at Lowe's because you can look up the item on your phone and it tells you the price and the location of the product in the store.

Purchased sprinkler parts from this Lowes in Murrieta, received a pleasurable greeting from the sales representative who also asked if he could assist me in finding what I was looking for. The representative directed me to the correct aisle in which the item looking was. Lowes in a great place to shop for your home project needs very helpful. I would recommend this company.

If you go into the store, some of the employees are friendly and helpful, especially the older ones who understand customer service. The younger ones are hit and miss. The girl in appliances has the customer service personality of an amoeba. If you want to buy appliances, its like a drive thru. Know what you want and they'll SLOWLY process the sale. Buying appliances should be like a full service restaurant experience with understanding of merchandise and ability to articulate item differences. No such luck at this store. I bought my appliance with zero assistance and i had to track down the employee.

My go-to for everything! very easy and loves my service dog. One day I did not have her harness and it was not a problem, I was treated with respect and very welcoming.

The service is always wonderful and they really seem to want to help. The quality of the lumber is visibly nicer so nice things require less finish work to make them nice.

I appreciate them helping me. I received a grill gazebo from the loads and Menifee and it arrived with the top ripped and tour. So the loads in Marietta agreed to just give me the top without me having to ship everything back and pack everything up. I really do appreciate that. And the fact they were willing to work with the loads here in Menifee.

7/6/23, 11:56am Terminal 19. Outdoor Garden Register. The young lady at the register was inefficient, talkative without purpose, slow, non-apologetic. Ruined my Lowes experience.

The only reason why this review is getting two stars is because Micah was a huge help.Micah thank you for cutting the plywood for me, and being so kind . But Zack on the other hand was terrible. I come to Lowe’s all the time. I am always doing a project, but I have never asked them to cut wood for me except for today. I mean I get it it’s busy they’re shorthanded, but you still have to treat the customer as they’re the most important person because you are in the industry of service. Zach was rude not only to me, but also to an elderly customer. He told me that Lowes doesn’t do project cuts. Which is wrong because I looked it up and it literally says there that they’ll help us with any project even with cuts. He said that if I needed more than six cuts I had to leave my wood with them for them to do them later. Worst Lowe’s experience ever. Managers from this establishment please educate your workers on treating customers right. Up till now all my experiences were great.

We started a DIY project and needed several elements to complete it and Lowes was the way to go. Every single staff member was extremely helpful and friendly. The night manager helped us find specific items that we did not even know existed and will make our life a million times more easy. I highly recommend this location for your home project needs.

The 1 star is for this nice gentleman that helped me in an aisle. The 0 stars I'd give is for your lazy merch team... So it tells you on their website how many of an item is in stock (4 qty in this case), and it was a bracket for my pack-out that i ordered at 8:50 a m... After 2 hours and 15 min, I head there (Murrieta location)...as in "wth is taking so long?" Customer calls merch/inventory and then tells me they're picking it now...what?....now? After 2 hours? ... I go to grab something to eat and 30 minutes later get a notification that they're out of stock. I worked at a large retail chain before, and they cracked down on us for online orders....so you're telling me with 4 of the item in stock, it took you 30 min to just say "screw it, can't find it" and hit "out of stock" ? It's not THAT popular of an item and all 4 didn't sell out, and your RSS inventory shows us, THE CUSTOMER, how many are available on hand. So far drove 36 miles because now that I have to go to their Temecula location.

Very good selection of plants and flowers for gardening and landscaping. Everything is conveniently located in the designated gardening section. Also, they have a great selection of weed cover, flower bed borders and stones.

It’s a Lowes store. What more is there to say. For domesticated DIY dads like myself. It’s one of the top 2 go to establishments for all things weekend project. I o Love You wish they would start a shoe section. So I could get my white new balance shoes at the same time I’m shopping for all my lawn care needs.

It's 8:00 so I check closing. 10:00 plenty of time. Grab my 3 pieces of drywall, clips, batteries and shovel. I head to the register, one line open with self checkout. I'm third in line finally moving up to the number two spot. More have filled in behind me, some that can hit self check do. When 9:15 hit I walked out, leaving my items STILL in the number two spot. Gen-X fit, maybe. Is customer service really that foreign now that you can't open a second lane to get people out of there? Apparently so. HD is .04 miles down the road, check there for my follow up. Ridiculous.

Usually almost never go to Lowes. First time two months ago I went in to order an appliace.. I do have to agree with other peoples reviews on Customer service, its definitely lacking. I felt like I didnt look important enough for them to help. Almost felt it was because i just looked like some kid to them or even because of my race.. I could of taken my money somewhere else but I took a chance.. the installation company which is seperate from them is another story.. It was difficult to schedule with 5 hour time frames which is aweful because as a first responder I have a complicated schedule working long hours. I did not have time on my one day off to sit around my house for 5 hours just for a measurement. NOW il see how long it take them to call me to schedule now the installation. First time I waited one week for them to contact me.

Came here to get my washer/dryer set both the department guys took care of me and was able to help me out a lot! Very happy with my customer service!

Not sure the true dynamic of not having open registers at the store for customers to check-out with their digital Lowe’s credit card. Additionally, it seemed customer service reps were not really inclined to assist or help customers with simple stuff like “do you know the text number to do account look up from my phone”…from which the rep said “I have never heard of that” so, I enjoy going to Lowes and its products but I think the customer service area needs to be re-train and be better prepare to help customers out and understand the capabilities available to customers not wishing to use standard debit or credit cards for check out.

Halloween merchandise is up and selling fast...soon trim a tree will be set up. Come by to get your patio furniture before it's all gone.

Was followed my 2 employees for about 15 minutes so I asked the two clowns why are they following me they both gave a different answer at the same time... one said "we were wondering if you needed help" and the other one said " there's been alot of theft in this store" there were 2 stupid kids working by the tool section.. I did get upset but hopefully when I go back I will get their names and talk to management.

Everytime I shop at Lowe's in Murrieta I get the best service and Friendliness smiles 😃 . Even a silly joke or two once in a while to make me laugh 😆. How cool is that ? Its been years since I stepped into a Home Depot 🤮. Sorry H.D. Thank you Lowe's