I went therefor a consultation 10 days after serious leg surgery on April 13th. Arrived alone in an ambulance (single expat mom in Brussels, immobilised in bed after accident). The consutlations secretariat informed the ambulance staff I should be take to x-rays first. After the ambulance staff left and x-rays were taken, I asked the x-ray technician for help to get to the consultations building. She refused to help me saying I should walk to the reception. Refused even after I told her I do not feel safe to walk. Obviously, I fell in the corridor. Was put in a wheelchair and pushed in a waiting room where I was left unattended. I heard the lab technician who had refused to help me say she had told me to wait for someone and I left on my own. I said it was not true. After I was again left alone for a while and called desperately the consultations sercice, the same female lab technician came back and whispered into my ear that I do not only have a leg issue, I also have a problem with my head. She refused repeatedly to give me her name (no name tags on staff). Called the hospital mediator today and he said I should not have gone alone for a checkup and should have brought my own wheelchair if I cannot walk. I said it is the first time I am in such a mobility impared situation and did not know. That perhaps they should have warned me I need my own means of mobility in the hospital. He said supermarkets don't warn customers either that they do not provide wheelchairs. I hang up and here I am, writing this review. I shall try to write a formal letter of complaint to the hospital. Would just like an assurance that they review this incident and take measures so that this never happens to anyone else. And an apology perhaps.

I called to make an appointment for audiometrie a deux for my son and because I can't speak French very well I asked politely the secretary if she speaks English, she said no. I asked if there is anyone there who speaks English she said no. I then explained her I speak a little French and tried to make the appointment and she was speaking French to me like a shotgun PA PA PA PA PA. Like lady hold on I just told you I can't speak French, speak slowly and she just hang up on me. SHE HANG UP the phone to a citizen. The secretary. Who can't speak English in 2023. Good grief where do they find these employees in the discount corner?

Adjustment February 2024: What a world of difference the polyclinic is compared to what I described below. Attentive specialists, friendly people for blood collection, etc., beautiful building. Well in terms of scan: Asked directly in polyclinic by specialist, agreed, went to general radiology, did not want to do it and unfriendly, and sent me back to polyclinic, then open radiology. Checked in and in the waiting room and after 20-30 minutes it turned out that no one came and was sent *again* to normal radiology, with a message that they had to go there anyway. Had a 5 minute scan after 2 to 3 hours. I had just taken 15 tubes of blood, strange method, it was quite dull. - had an examination carried out and a week later the doctor still had no results, so we had to go urgently. During those investigations there were tickets with a number to be seated at the counter, but 3 times people stepped in front without having to take a number, and when I pointed out 1 person who simply walked in and pushed in front of me 'Oh I didn't see them, I know them at reception'. Turned out to be correct and was allowed. Why such a system? I was 30+ minutes before the appointment and still almost late for reception. Then during the examinations themselves, the employee looked like a trainee or student, took the wrong injection several times, and then tried another arm. I could have explained things in terms of veins and issues, and unfortunately last time I had surgery I barely spoke Dutch or FR, so in the end I just let it be and played cheese with holes. The equipment used for subsequent scans contained condensation/moisture, during research I saw drops in the machine itself at the top, never experienced that and have often had scans, of which identical to this elsewhere. -Emergency department looks like a third world country, see photos. Sheet on the examination table blood stains, blanket given after having to ask (barely heated) also red stains. Toilet where they ask you to put urine in a jar is even worse, even risk of infection I suspect (not that leaving blood everywhere is without danger in an emergency room). Rust and dirt in various places while people have to take off their clothes for examinations and walk around in hospital gowns, it is better not to imagine that someone weakened would cut themselves there. Hygiene control non-existent? 1 person seemed to have fainted after waiting for ages, no one cared. -Person with an electric scooter drove full speed through the emergency room. It seemed like someone worked there, so no one said anything. -Turned out by 1 employee (for something they had not pointed out to me upon entering). Bedside manners? The more politely I tried to respond and explain that I had not been informed, the more incorrect the response. -A used needle was lying open and exposed on the floor, a safety risk with regard to infections, etc... It was then closed and thrown in the trash. Only an extra star because of the doctor who, although in terms of age he was probably an intern or just completed his studies, tried to take it seriously, but over-questioned me to such an extent that I was there for 5 hours. After certain things that didn't help, he said he was going to look for other interventions/medication/..., but came back and was sent home with extra prescriptions of what I had just been administered (which had not worked) and that I have to make an appointment with another service and call myself, and try to hold on in the meantime. Probably imposed by department head or administration. I asked and the waiting times were weeks long. Once I had extreme pain before that appointment, I had to go to the emergency room again this weekend or next week. Why no recording if they know something is wrong is beyond me. The desk clerk on arrival and departure was ok, but could not do anything. As soon as I know for sure that they will release results, apparently a hell of a problem (I don't have access to mijngezondheid.be or with their PacsOnWeb codes, it says - which is mandatory these days) I will go elsewhere.

Care and technical staff not always pleasant and a horror to find a parking space (paid) between the construction company vans. In short, a bad experience!

I went there for a operation of my daughter.. They are so helpful and Gentle..

As a foreigner, I had quite a good experience here. Unfortunately, i had to visit many of their sections, neurology, urology, sleep disorder, physiotherapy, and blood analysis, and I encountered highly skilled personnel and, most importantly, gentil and friendly. To get the most of it, you should use their informatics tools.

Bad experience at the dentist...I was forced to go to my private dentist because the trainee simply had to remove cavities but I guess he wanted to put elastics to make the work easier due to my small jaw. However, never before has anyone done this to remove cavities! This trainee, I don't know how many manipulations he carried out, but the noise of the incorrectly placed elastics stressed me out! He was clearly inexperienced in installing elastics and insisted even though he saw that it bothered me! Going to the dentist is already not the best experience, then coming across this intern guy... Be careful: I respect interns because I was a student myself, but I don't tolerate those who don't work properly, sorry. Or you need a dentist nearby to supervise (the dentist who comes to check at the end… what’s the point?). As for the hospital itself, the infrastructure is what it is, and I'm not going to criticize that. On the other hand, I don't know if it's just me, but when you enter this hospital, it's not a very happy atmosphere, really, it's rather gloomy. I'm not saying they have to be all smiley all the time, but there they all seem in a bad mood compared to other hospitals where the staff is much more courteous.

Went for a consultation to a gastroenterologist; had to wait 25’ at the reception to get a single paper and then met the doctor. This was a joke. He didn’t know what to do and I had to tell him what he had to write on the paper. Useless.

TERRIBLE FOR TOURISTS! Was waiting 8 hours to get some antibiotics for a kidney infection - When I was finally seen they tried to inject me in the knee as I apparently had a fracture. Mixed me up with another patient which was a scary experience. After all of this, leaving the hospital late at night the prescription wasn't even signed by the doctor so I couldn't even get the antibiotics I needed from the pharmacy.

No stomatology service, no follow-up on your file, appointments canceled for no reason, or not canceled but when you arrive on site, you are told that you came for nothing because the device is not ready. Run away if you want your child's teeth to be treated before they are adults.

1/ No Nederlands, No English (this is bad, by born entire world did not came with French language only, have some respect for those who cant speak French. International language was English where entire world agreed) 2/ Beside language, all the rest was very good.

The most amazing Hospital in Belgium, I’m doing tourism in the country and my insurance send me to the emergency there and it was very fast, in last then 30 min the doctor saw me and gave me medication, great experience. Thank you for everything.

Extremely bad service. Unpleasant and unhelpful. Lack of any signage, impossible to understand to which building to go. By the time one figures out, the time for the appointment has passed.

This is the worst hospital I have ever seen in my life. Attending to patients late and always refusing to help patients who maybe in a situation that they can't help themselves. If you have emergency delivery during pregnancy don't go to this hospital especially if you can't speak French.

Very modern hospital, especially the polyclinic. I encountered very good doctors and most of them very friendly. They are making many efforts to improve patient care, including a modern IT system

In the reception area for ophthalmology load building work is ongoing, spreading dust! Several people are sitting here after newly had an eye operation. This is unacceptable.

Good morning I was hospitalized on 12/2/2024 for a triple coronary bypass, I would like to thank the team of Doctor Sanoussi, and the intensive care as well as U 11 for their human and very professional work Bav

Bad reception. The incompetent receptionist gives the wrong information. Because of this situation it was necessary to pay for a visit which did not take place

Perfect Hospital. We're from Poland and now i know what is Hospital like UE, Hospital in poland and here it's like heaven and earth. We was in E3 build and is perfect. Doctors (De Luca, Cos, Jani) thanks very much) , Nurses (everyone but so much thanks to Roksana) are helpful, Room is perfect, really thanks you very much. Adam and Weronika with SLO Syndrome.

The Horta and Brien appointment booking service were closed 30 minutes before closing time. Are employees paid to play cards or something? It's a hospital, not a bar!

I had a great service in this hospital. I don't speak well French and all personnel in this hospital tried to communicate in English.

I was treated for tuberculosis here over a six month period after an initial intensive care admission. Excellent treatment at all times and completely cured. Thank you

Very nice people working over there. Respect for everyone and a hospital you will like to go.

Site Brien: A&E saw me rapidly, all staff were very professional. The hospital was extremely clean and my eventual stay was all in all a good experience (as far as hospitalisation can be). The doctors and nurses especially were kind, attentive and gave me as much explanation about what was happening as they could.

Service neurology.The best team for treatment of AVS.Friendly and skilled. I would recommend anyone with a AVS to be treated there.I am a artist and i personally give a 5 to them.

The nurses get all the stars, thank you for being awesome 👌

I have had many experiences at this hospital for sleep apnea. For this I highly recommend them. Very professional and great testing facilities.

I had day-clinic operation this year in the gastro-enterologie department which went so smoothly, on time and with professionalism from the whole team. Big thumbs up to Dr Jottard whose surgery has greatly improved my quality of life. It was my first time being put under general anesthetic and they really put me at ease, and the nurses afterwards were so lovely. It has been nearly 3 years since I've been going to this hospital as an expat and they have always taken good care of me. Departments are reactive and make referrals internally to figure out what your problem is. I also had a smooth experience in the emergency department, friendly doctor despite it being a stressful service they are running.