ixigo image

ixigo

Travel agency β€’ E commerce service

πŸ‘πŸ‘ Best travel company in India. One of the best travel apps out there. I have used this app many times to book my train tickets. It's very user friendly and even though it's not official IRCTC app, I don't have many issues with it. What I like the most is the refund guarantee feature that the app offe... People often mention train, ixigo, booking, refund, travel, tickets, flight, customer, book, ticket,


Address

Second Floor, Veritas Building, Golf Course Rd, behind Ibis Hotel, Sector 53, Gurugram, Haryana 122002, India

Website

www.ixigo.com

Rating on Google Maps

4.00 (336 reviews)

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Featured Reviews


Frequently mentioned in reviews: train (25) ixigo (21) booking (17) refund (16) travel (15) tickets (14) flight (14) customer (13) book (12) ticket (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Sunil G. 1 year ago on Google
    Best travel company in India. One of the best travel apps out there. I have used this app many times to book my train tickets. It's very user friendly and even though it's not official IRCTC app, I don't have many issues with it. What I like the most is the refund guarantee feature that the app offers. Highly recommended! πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ»
    5 people found this review helpful πŸ‘

  • 5/5 Prateek M. 1 year ago on Google
    Best travel company in India. Used ixigo app to book a flight home last year but had to cancel it due to work commitments. Luckily, I had opted for ixigo assured but there was some problem with my refund. So I connected with the customer service. The agent was very helpful. She heard my issue and helped me out patiently. After that I got my refund in no time. I recommend this app to everyone. πŸ‘ I'm surprised
    3 people found this review helpful πŸ‘

  • 5/5 Abhishek K. 4 years ago on Google
    Great place to work. One of the few companies who have clear, crisp mission and values which drives everything within and outside the organization.
    3 people found this review helpful πŸ‘

  • 5/5 Vaibhav B. 1 year ago on Google
    I'm surprised ixigo ensures that you have a hassle-free search and booking of train tickets. No heavy data consumption; not many annoying ads. You can easily add your destination, date and time, and book the ticket. I am a regular user of the train, and I use this app to get my train details, information, schedule, and refund process. It is a complete solution for the train ticket booking. You can also get a refund of your ticket fare if your train is canceled. Keep it up :)
    3 people found this review helpful πŸ‘

  • 1/5 Sudipta S. 2 years ago on Google
    Dealing customers with utmost disregard and disrespect. I have a refund due of 6k from 21st Nov'21. I haven't had a credit yet. You request patience from all your customers but put in zero efforts in resolving the matters. I am a student and have been literally asking for help at different platforms since your numbers show not help. How do you deal so horribly with your customer services? Don't you ensure integrity and credibility to your customers at all? I have been constantly calling the banks and visiting them since last week. They can't help they say. Also for a refund should I have to keep running to and fro. Does that sound like a very customer friendly service?
    3 people found this review helpful πŸ‘

  • 5/5 Prixit V. 1 year ago on Google
    Nice. This app is extremely useful for Indian Railways travelling. It is very user friendly app and gives all information in detail about the train status. It also gives information about the train fare which is very much helpful. The person who travels on train very frequently, should use this app and i give 5 star to this. Thank you the ixigo team. Keep it up ⭐️⭐️⭐️⭐️⭐️
    3 people found this review helpful πŸ‘

  • 5/5 Vishnu S. 1 year ago on Google
    I'm surprised I really like this ixigo assured. Travel in Covid times is difficult and when you know that with a single click you will get instantly your refund, it's a deal-breaker. Also, I like how fast it is to get all flight options and the best offers. I miss better accommodation options but for travel, this app is a must. This made in India app noticed that in a lot of great details. Keep up the spirits and you will retain my rating. ⭐️⭐️⭐️⭐️⭐️
    3 people found this review helpful πŸ‘

  • 5/5 Nitesh Kumar S. 1 year ago on Google
    Best travel company in India. This review is dedicated to whoever has made this amazing app. I travel with my 3 small children, so our travel plans always change at the last moment. For this reason, I was advised by my brother to use the ixigo flights app and it has saved me thousands of rupees. I simply opt for ixigo assured while booking my tickets through ixigo and that's it, I always get a full refund on my cancelled tickets. Thank u team ixigo for this wonderful app. I'm surprised
    2 people found this review helpful πŸ‘

  • 5/5 Anish V. 1 year ago on Google
    This is the best app to use for travel needs in India. I have booked both trains and flights through this app and have had no issues whatsoever. I would recommend this app to anyone planning their travels. The ixigo money is also very helpful in subsidising the cost of travel. ⭐️⭐️⭐️⭐️⭐️
    2 people found this review helpful πŸ‘

  • 5/5 Gaurav K. 1 year ago on Google
    Nice. A one stop solution for all your travel needs and queries. I've used the app for booking my train tickets and even my international flight tickets. It really simplifies the task of booking a ticket. Also, the running status feature is really helpful to know the location of your train and also the expected time of arrival. Keep up the good work ixigo. I'm surprised
    2 people found this review helpful πŸ‘

  • 5/5 Satinder K. 1 year ago on Google
    The best trains app ever. It's easy to book a ticket and to use. It gives all the details of train including route map and fare. It also gives information about the route and schedule. But there should be another feature for live train tracking. It would be great if it is added. Please keep if up.
    2 people found this review helpful πŸ‘

  • 5/5 Aditi T. 1 year ago on Google
    Best travel company in India. A one stop solution for all your travel needs and queries. I've used the app for booking my train tickets and even my international flight tickets. It really simplifies the task of booking a ticket. Also, the running status feature is really helpful to know the location of your train and also the expected time of arrival. Keep up the good work ixigo.
    2 people found this review helpful πŸ‘

  • 5/5 Vikas S. 1 year ago on Google
    I'm surprised This is a very good app for train booking. You can check seat availability as well as train fare. It is very easy to find the train or route you want to book. But there is a small problem I have found. That is, while booking the train I have ordered the tickets for a specific seat but what I got was different. Here I want to ask, is the seat booking feature of this app working properly or not? Keep it up :)
    2 people found this review helpful πŸ‘

  • 1/5 vinayak m. 2 years ago on Google
    Worst app ever. They are not giving me my refund since more than 50 days. Keep giving excuses. The auto chat is the worst. Doesn't solve the purpose only. They don't have any phone number where we can call and get the issues resolved. Worst travel agency ever. Will never book anything from here, even for free.
    2 people found this review helpful πŸ‘

  • 1/5 Gokul B. 11 months ago on Google
    I haven't recieved my train ticket cancellation refund . Its now showing that Refund delayed due to some technical issues . Ixigo have approved my cancellation on 2nd july but still now its Delayed . Need a propper update on this and you people have to provide a number to take to your employes . A 24Γ—7 assistance is showing the same things as on the app interface . Hope ixigo will Look into it Thankyou
    1 person found this review helpful πŸ‘

  • 5/5 pradyumna k. 2 years ago on Google
    I have had an amazing experience using the app. all the booking and info has been upto the mark. i would suggest this to anyone who wants to book flight bus or train ticket
    1 person found this review helpful πŸ‘

  • 1/5 Sagar R. 2 years ago on Google
    I wish there was a negative star option ... I booked a bus via ixigo ... First the bus was late ... second the bus didn't even had charging points ... I contacted ixigo they didn't even bothered to help me so far ... and gave a third party contact of some abhi bus ... that i can contact them ... why should i contact abhi bus when i booked ticket via ixigo .... the most pathetic experience i ever had .... Kindly don't use ixigo for your bus travels
    1 person found this review helpful πŸ‘

  • 5/5 Shristi J. 9 months ago on Google
    I had a very good experience with ixigo. They help the customer in the best possible way. This app helps me to book instant ticket.
    1 person found this review helpful πŸ‘

  • 1/5 Sanchit A. 3 years ago on Google
    I had made a flight booking for CCU-IXC for 01.09.2020, however, the flight was cancelled by the Airline. Even after 8 months and "27 rounds" of follow-up from my end(calls, mails and chat with Bot), the refund amount has not been credited to my account. This is inspite of the fact that Air Vistara had confirmed on full refund part within 3 days from the date of scheduled flight departure. Also, Air Vistara has given in written that Ixigo has claimed full refund from the airlines. Sad to see such platforms exploiting customers.
    1 person found this review helpful πŸ‘

  • 5/5 Stamina F. 3 years ago on Google
    Good experienced to use this application and give good interference and good customer care
    1 person found this review helpful πŸ‘

  • 1/5 Gurman G. 2 years ago on Google
    Never ever book through this website, my flight was cancelled by airline yet they haven't issued a refund. There is no customer care number, beyond this they don't have even a email address which is cheery on the top. Good luck booking through IXIGO and banging head with AI powered Chat bot :)
    1 person found this review helpful πŸ‘

  • 5/5 Atul S. 8 months ago on Google
    I always book my train tickets, Flights and Hotel bookong from ixigo app. The booking experience is what i like the most. Customer service team is always ready to provide any support in need. Keep touching new hights ixigo !

  • 5/5 Ankita M. 9 months ago on Google
    User centric app with best flight deals and promotional offers. :)

  • 1/5 sean oliver f. 7 months ago on Google
    I just made a payment for my flight tickets for 11000 rupees and I didn't receive any flight tickets or even msg on my number they have scammed me and there is no way to contact this application no customer care nothing.

  • 5/5 Bhupesh P. 8 months ago on Google
    Fantastic experience! Keep up the good work! Very handy in flight tracking and status.

  • 5/5 Y square L. 9 months ago on Google
    Highly recommended travel app I did group booking for 40 people family trip got huge offers and discount Moreover very friendly customer service Best

  • 5/5 Namrata S. 2 years ago on Google
    This is very nice platform to book flights and train tickets. I had query for my PNR and it was resolved so quickly by the customer support. Thank you ixigo.

  • 1/5 Mukesh K. 2 years ago on Google
    I have not received my refund money. They said they have transferred, but still no message from bank side or no reply from Ixigo

  • 1/5 Akhil Krishnan A. 2 years ago on Google
    Your cancellation process is not working and even 24Γ—7 when i called customer service there is only select language service and flight booking and train booking options when i chuse the train option it says go to 27 Γ—7 and they dropped my call twice I dont even want to give a star but without giving star their is no option for review's

  • 5/5 Aditi T. 1 year ago on Google
    Though I work here, the culture here is fun, competitive, full of learnings . Each day is full of new challenges and a lot of opportunities to grow and excel, to push your limits.

  • 1/5 Shaurya S. 3 years ago on Google
    Did not get my Refund || Very bad customer service -- No phone no, no email address. My home town is Gurgaon and If I did not get my money within 12 hours, I will find another way, that will be a great loss for you guys, weather you are a employee or owner

  • 5/5 Sneha K. 3 years ago on Google
    one of the best travel agency so far. Very professional and they do care about customer, very responsive aswell

  • 5/5 Deepa S. 3 years ago on Google
    Great App to book ur tickets. I impressed with their prompt response...

  • 5/5 smiara g. 3 years ago on Google
    team which is customer centric and tries it best to deliver 100% even in this tough times..No one is working with such dedication.. Kudos to the whole team


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