User-friendly online store; fast customer response and adheres to same/next day delivery. Excellent service

HANDS DOWN THE BEST PET STORE IN THE COUNTRY. Efficient, excellent customer service, delivery and good quality products. You can tell that serious consideration went into the planning, set up and execution because all my experiences(this is my 4th delivery) have been seamless. Good job, keep up the great work!

Very reliable and excellent client service. Delivery on the same day is quite impressive and I'm happy with my goods. Looking forward to ordering from you soon.

I love ordering with Petsasa. I bought a custom tag, collar and food for our kitten. The process is fast and seamless, and they update you on your order until you receive it.

The cat collars are nice. I was afraid they would be too heavy for my beloved cats, but they are not, and they are not noisy. I can tell where they are when they get out of the house. I highly recommend them

Highly recommend! Ordered customized dog tags online, paid with mpesa, delivered to my house within 1 day exactly as requested. Thanks for the great service!

I changed my order twice at the very last minute and the patience I was accorded by Winnie was next level. She went the extra mile to recommend appropriate food for my kittens (I honestly didn’t know what I wanted). A really sweet gentleman came to handover my items and we had a lovely chat. Altogether, the epitome of 5 star service. Would highly recommend.

I ordered cat doors and jellyfish aquarium ornaments via the website. The rider and the customer-care rep were both very friendly, polite, and helpful. Delivery was quick and efficient. Highly recommend <3

Good prices and variety of products. Reliable and efficient delivery service.

The site is straight forward and easy to use. Their communication is also clear and seamless. Last but not least their delivery timelimes are so spot on!!! Highly highly recommend them.

Always excellent service with kind, responsive customer care and quick delivery. The only issue is some items are out of stock and seem to take long to be restocked as I have been awaiting notifications eg cat scratching posts. Otherwise, top notch service. Pictured are my cats wearing collars from them.

An affordable place with friendly staff and great products. They have donated pellets, collars and bowls for our animal rescue work too. Thank you

Great products, even better service. Easy payment options, great website, prompt communication and quick delivery. I’m so glad we finally have a decently stocked pet store in Kenya.

Same day delivery and goods were in mint condition. I appreciated the seamless experience from ordering online to delivery and constant updates on the process. Highly recommend! Keep up the good work.

They deliver pretty fast and the products have good quality

Ordered today and was delivered same day. The delivery person was nice also. Looking forward to more purchases

8 months ago: I love the quality of their products and how quick they serve and deliver the items. Also, the price of their items is fairer than other stores. I highly recommend them. August 2023: I'm downgrading the rating to 1. I suspect you did not sell me the proper product. I order 3 footsacks. 2 the liquid was transparent, one was brown like black tea. It also smalls different. See the pictures. I don't know what is going on with the quality control but this is a huge disappointment considering it was pricey.

Excellent customer service! The store has quite of collection for your pets. They always deliver the products on time and the packaging is also good. Highly recommended online pet store!

My order arrived on time and in goid condition. They communicated every step of the way which was great. I am yet to review the items (esp the dog collar to see if it works).

Petsasa is in a class of their own. They are the true definition of customer service. I placed an order on a none work day and needed some extra help and they were exceptional, prompt and professional. Their website is easy to use, well organized and each item has a detailed description. The products they sell are great quality at a very reasonable price. Petsasa, thank you!

Very user friendly website. Prompt communication, on both text & email. Delivery was very fast too. It took just shy of 2 hours between order placing and arrival of the items. 10/10 would recommend for all pet owners in Nairobi & beyond.

Communication was good. I was informed of the status of my order every step of the way. The courier and the customer support/care rep who handled my order were really nice. The product was in excellent condition and the packaging is great!

Good quality products and fast with delivery. My now go to pet store since it very convenient when any emergency or spontaneous shopping needs to be done for my dog 😊

I have been using Petsasa for the last 2 years. They are professional, timely and have a great variety of products. From cat food to accessories, I have been very satisfied.

Delivery is prompt and the delivery guy always smiles. SUPER!! The products I’ve bought are all top notch. Keep it up.

Had the best experience. Delivery was so quick, same day delivery. I was so happy on top of that I got unique and quality collars

I ordered some stuff and the delivery guy is super friendly even though he got a little lost. Plus they are true to their word on the time of delivery. Furthermore, the Petsasa bag is absolutely adorable withe the pen they give ❤️

Best customer service and amazing quality products I've ever experienced 💯💯 Loved it

The website is easy to use and their delivery is timely and efficient. The riders are professional, just overall a pleasant experience. ❤️❤️

Great customer support & affordable delivery fees. Delivery took about 3 1/2 hrs, a bit slow in my opinion but friendly rider.

I got my order here ASAP. Thank you for the quick delivery and excellent service. My cats had so much fun.

The payment was fast and easy. The delivery details were followed to the letter. Thank you so much. The items I bought were great I love them! I will definitely shop with petsasa again

Great experience and products. Their delivery is timely and you get what you ordered. Would highly recommend.