Pizza Inn Thika Road Mall image

Pizza Inn Thika Road Mall

Restaurant Fast food restaurant Pizza restaurant Pizzatakeaway

Pizzeria & buffet chain offering several crust options, plus pastas & more. People often mention pizza, service, order,


Address

Thika Road, TRM Dr, Thika, Kenya

Website

www.pizzainn.co.ke

Contact

+254 20 7730300

Price rating

$$ $$

Rating on Google Maps

4.00 (813 reviews)

Open on Google Maps

Working Hours

  • Thursday: 9 am to 10 pm
  • Friday: 9 am to 10 pm
  • Saturday: 9 am to 10 pm
  • Sunday: 9 am to 10 pm
  • Monday: 9 am to 10 pm
  • Tuesday: 9 am to 10 pm
  • Wednesday: 9 am to 10 pm

Featured Reviews


Frequently mentioned in reviews: pizza (20) service (11) order (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Lydia N. 5 years ago on Google
    Very polite service providers. We had a good time. And the Christmas Tree outside was amazing. Good light for selfies... 🤭🤭
    2 people found this review helpful 👍

  • 1/5 Wambui M. 2 years ago on Google
    Worst Pizza Inn experience!!Worst branch too. Those that come in last have their orders first and vice versa. No customer engagement...And the cashier gets mad when you ask for your order after the time she stated. No order at all!!! Waited for over an hour for my order.
    1 person found this review helpful 👍

  • 1/5 Guido S. 1 year ago on Google
    Instead 25 minutes like told as we ordered we are waiting now more than one hour! A terribly bad service. I can only advise anyone not to order anything from this store.
    1 person found this review helpful 👍

  • 5/5 simon n. 3 years ago on Google
    Nice place.... Amazing pizza 🍕. I can't have enough.
    1 person found this review helpful 👍

  • 2/5 Claudette K. 5 years ago on Google
    Well, the waiting time is so long on Tuesdays but it's much expected cz of the terrific Tuesday offer. The space is somewhat small because the seats are always full. There's creamy in too in the same space. It's very affordable and the pizza is fairly good. Their drink menu is short, it's either soda, water or a milkshake from creamy in.
    1 person found this review helpful 👍

  • 3/5 Peter wekesa S. 1 year ago on Google
    Delivery is always on time,food is delicious,most hygiene

  • 1/5 Grace W. 1 year ago on Google
    The cashiers need to learn how to talk to customers,some are quite rude.

  • 1/5 Elaine N. 3 years ago on Google
    Being a terrific Tuesday my order was skipped and I had to wait another hour and your staff were not very kind.

  • 2/5 Bridget M. 2 years ago on Google
    Worst customer service ever!!! Burnt my pizza and the replacement was jyst pathetic 😩😩😩. . Nothing compared to my original order. Just cheese smeared everywhere!!!!!!

  • 4/5 helen k. 7 months ago on Google
    They work reasonably fast even. I found a large crowd but my order was ready in 10mins.

  • 5/5 Joyce N. 1 year ago on Google
    Pizzas always on point

  • 1/5 moreen w. 1 year ago on Google
    Poor service,order pizza served 2hrs later and people who came before me were served and I was left waiting and then pizza came not well cooked with no toppings after complaining!!!! Don't visit the store!!!!!!

  • 1/5 Lenaann G. 3 years ago on Google
    Being on a terrific tuesday, my order was skipped and I waited another hour only for you guys to give me ketchup as a sorry. Then, after eating the pizza I nearly died of food poisoning. From Tuesday night till today on Saturday I've never been okay and I will seek legal action.

  • 5/5 Diriye j. 1 year ago on Google
    Best pizza place in town and in the country. Very tasty and juicy 🤤

  • 1/5 Annah R. 1 year ago on Google
    Thee worst pizza ever. Be careful when you take out meals,check before you leave. I paid for a chicken mania pizza which is more expensive and I got some beef pizza which had more dough than meat. It was a raw deal. Not buying pizza from you again.

  • 5/5 hitesh k. 10 months ago on Google
    I liked their fast service here .

  • 5/5 Jamaiquino 7 months ago on Google
    Veggies pizza with pineapple 🍍 topping. Perfect

  • 5/5 Juliana W. 5 months ago on Google
    Great view of the highway and back. Packing spaces very few and service needs improvement on some employees

  • 4/5 Mike K. 4 months ago on Google
    Was sold to classic pizzas at the prize of deluxe pizzas...

  • 1/5 Steph O. 1 year ago on Google
    Horrible customer service. Incredibly rude staff. Don't bother going here.

  • 4/5 Viona M. 2 years ago on Google
    Amazing sitting area and amazing food

  • 5/5 Norman N. 1 year ago on Google
    Sumptuous Meals Great Customer service staff Easily accessible from the Mall entrance

  • 4/5 Ratimo A. 1 year ago on Google
    Inside TRM Mall. Good service can't complain. Nothing particularly out of this world.

  • 1/5 Amy njeri 7. 3 years ago on Google
    Your pizza is absolutely terrible now I understand why my friends don't buy your pizza.When I got pizza it was too fat and wasn't even sweet and I could tell it wasn't fresh. You people honestly need to do something about your pizza.

  • 2/5 Karen S. 5 years ago on Google
    Their pizza on Tuesdays is terrible! Definitely not worth it. The crust tastes like soaked bread and some parts are undercooked. I waited a whole hour and a half but the wait wasn't worthwhile. Try the place on other days just not on Terrific Tuesdays!!

  • 2/5 Robert O. 6 years ago on Google
    Clearly demand is outweighing supply and management need to sort it out. Sunday peak bout and one person was attending several customers resulting to a long wait time.

  • 5/5 peter a. 2 years ago on Google
    A nice place for family,friends and your lover. Delicious food and good customer service. Can't wait to visit again and enjoy their food.

  • 5/5 Felix K. 5 years ago on Google
    I like how the smell of the pizza welcomes you from the entrance... And then they make you your meal right there, with your specs...🤤 And it doesn't take that long! Ukiboeka Kuna WiFi, and they've got a scenic view of the Ruaraka area. Great food, speedy service, good people 😊

  • 3/5 Fayee R. 2 years ago on Google
    The place gets crowded on the weekends...but the pizza is good

  • 1/5 Jane I. 2 years ago on Google
    Great.I really loved the pizza

  • 4/5 Michael L. 2 years ago on Google
    Amazing experience

  • 1/5 catherine m. 2 years ago on Google
    Made an order at 530pm was advised it will be delivered by 8pm. It is now 910pm and they are still yet to deliver. The kids are so disappointed and still waiting, I wouldn't recommended anyone here. It only courteous to be truthful.


Call +254 20 7730300 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
  • Offerings
    • ✓️ Quick bite
    • ✓️ Small plates
    • ✓️ Healthy options
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair-accessible lift
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Outdoor seating
    • ✓️ No-contact delivery

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