The hotel is quite old, the rooms are ok and big enough. The quality is quite poor though for examples cheap windows that do not close properly and we had issues turning on the light. The pool area is not that nice to chill as it is next to a highway, smells quite bad, however, is heated. The gym and spa area was great! The breakfast was good, with vegan options, good coffee, only minus: no fresh fruit juices. The staff was really helpful in the lobby, making reservations and giving advice.

Serene and lovely, great local breakfast buffet options and many regards to Chef Janet and the Lucca restaurant manager, Grace her name if I’m not mistaken and the lads at the first floor restaurant. They were fantastic and really helpful. I had a wonderful stay. But maybe install shaft bidet’s in the bathroom, the superior room wasn’t as spacious but was absolutely cozy.

The good: We stayed for two nights at the beginning of our trip to Kenya. Breakfast was great, and service generally was good throughout. We enjoyed the spa and pool. Clean, nice compound and felt very secure. The bad: Safe broke after one day. They sent someone to fix it, and we had use of a safety deposit box at reception, so not the end of the world but inconvenient and not ideal, especially with such a short stay. When we made our booking, we were given several offers with both our tariff (Travel Your Way), and membership, e.g. complimentary drink, food & beverage discounts. None of these were actually applied, and with the pain we experienced at check out (see below), this wasn't our priority to point out and have correct rate applied, although if correct rate had been applied we would have saved an additional $80 or so. Poor experience and with aftertaste of being overcharged vs our expectations - if you're not going to deliver what you say you will, don't bother offering. For a five star hotel and rates paid, toiletries felt incredibly cheap - unbranded, blue like a basic range, smelt bad and full of chemicals. Certainly not luxury compared to other five star hotels (or even 2 star to be honest). A small detail, but the kind that makes an impression - I expect toiletries at a hotel to be as good, if not better, than those I have at home. Not significantly worse. The ugly: Firstly, no hot water in our room for the entirety of our stay. We raised a complaint with reception three times during our stay but no solution was offered. We felt this was unacceptable for a hotel of this calibre and price point. Secondly, on check out, we were nearly overcharged by double for our second night. Luckily I spotted this, and it was corrected and the agreed rate applied. However, this was an uncomfortable and unpleasant way to finish our stay, and delayed us leaving to make our flight that morning. If I'd not been there and left my husband to sort out (he didn't have this information to hand) we would have ended up overpaying by hundreds of dollars. Again, not acceptable.

This is my one of the best five star hotel I ever stay all over the world, 10 on 10 on hospitality and ambiance was awesome, really not want to go home. Atmosphere is classic, luxuries, elegant. Love to be here again and again, it's a one time in life feeling

It is a good property with a very helpful staff! My only complaint would be that there is some noise from the road in the rooms towards the outside. The bar is a nice place to have a drink in the evening. The rooms were very clean and I had no complaints about that. I tried the Italian restaurant Lucca and it felt a bit lacking in terms of the service and food.

Flew to Kenya Nairobi for a work meeting. I have not travelled outside South Africa since February 2020. I was nervously excited to travel outside South Africa. Booked at Villa Rosa Kempinski where we also use floor 2 meeting room for the summit. Overall it’s a great space It’s safe - lots of security given painful Kenya terrorism past events. From entering the gate they have sniffer dogs , extensive security checks . Before entering the hotel door more security checks which give you a great sense of safety and peace of mind. The staff is people centric and super friendly The meeting rooms are good. I even did my COVId -19 PCR test at the hotel and the staff were more than capable to help with making sure the test is done smoothly. The Restuarant can be improved in food. It’s 3/5. The times I ate at the hotel Restuarant the food has been average and not great at all. Overall the rooms, meeting rooms, staff device , safety above par and great. Food can be improved.

Excellent business hotel with loads of amenities which are suitable for family as well. The rooms are spacious with European interior. The breakfast spread is decent and overall good customer service. Due to construction of the new highway right opposite the property the area is a bit dusty but guess the work is getting completed within a month and won’t be an issue.

I loved everything about this place As for food I had Rigatoni almost every day The rooms are pretty, Many restaurants to choose from The spa is 5 star ⭐ I love it ! Will be back !

Set right amidst the bustle of town, the hotel cannot escape the noise directly outside. Very hard beds just adds to the uncomfortable stay. The administrative aspect fails as well where they did not honor my booking package despite booking directly with the brand. Breakfast, however, was a classic buffet spread if ample and delicious choices. For dinner try the on-site Tambourine restaurant for a pleasant Arabic vibe. Florence, the maitre d, welcomes guests with a warm smile and inviting demeanor. Overall staff are well mannered but the stay does not live up to par. It certainly does not satisfy the standards of the Kempinski brand. Consider The Tribe Hotel across town for a truly 5 star experience.

Villa Rosa Kempinski is nestled in the heart of Nairobi offering contemporary rooms with amazing customer service and trendy dining options. The staff are attentive to details and really go all out to ensure your essential needs are met, whether it is room service or serving you at breakfast...always there, friendly and smiling. I had a wonderful one night's stay. Breakfast was divine, and the spa area, including the heated pool and gym really made all the difference. The rooms were sparkly clean and offered every amenity one can think of. Thank you so much for making my stay an enjoyable one.

Nestled in the heart of the city, this luxurious 5-star hotel is the epitome of opulence. The moment you step through its grand entrance, you are enveloped in an ambiance of sophistication and elegance. The lobby, adorned with chandeliers and exquisite art pieces, exudes timeless charm. Guests are welcomed by a dedicated team of staff, providing impeccable service and personalized attention. The hotel's rooms and suites are a haven of comfort and refinement, boasting lavish furnishings, plush bedding, and panoramic views of the city skyline or tranquil gardens. For those seeking relaxation, the hotel offers a world-class spa, where a range of rejuvenating treatments and therapies are administered by expert therapists. The serene atmosphere, coupled with aromatherapy and soothing music, transports guests to a state of bliss. An exclusive cigar lounge, featuring a meticulously curated selection of rare and vintage cigars, beckons aficionados. The ambiance is rich and inviting, with plush leather seating, a well-stocked bar offering the finest liquors, and a knowledgeable sommelier to guide guests through the pairing of cigars and spirits. Dining at the hotel is an exquisite experience, with multiple gourmet restaurants serving a fusion of international and local cuisine. Whether it's a romantic dinner at the rooftop restaurant with panoramic city views or a sumptuous brunch in the garden, culinary delights are a constant theme. This high-end hotel seamlessly blends luxury, comfort, and sophistication, making it the perfect retreat for those seeking a world of pampering and indulgence.

One of the best Hotels in Nairobi. Many dignitaries like former US president Obama used to stay here. Luxurious hotel inside the city with post modern amenities. Spacious rooms, good restaurant and very nice behavior of staffs.

A little dose of luxury never hurt anybody😁. I visited Villa Rosa Kempinski Balcony bar on 1st floor. Loved the antique deco and style setting . The lights were deem couple with beautiful chandeliers that graced the place with soft lighting. Very cosy. I had fish and chips being the first time visiting the place. The food was amazing and pocket friendly considering the stature of the hotel . The staff, the manager specifically, was very polite and happy to serve me . If you are looking for a relaxed and exquisite place , this is the place to be . T

Very attractive decor and the standard room is large enough. The room is a bit stuffy and the teacups in the room were dirty. I had to ask for an iron and ironing board. I really believe they should come standard in every room. The staff was very helpful and polite.

The place has a really lovely ambience, food is good & the staff are very welcoming. I highly recommend Kempinski to anyone looking for a short-stay place, conference rooms to host a church service/meetings, wine & dine, location for photoshoots... everything is perfect 🧡

I had a wonderful experience at Villa Rosa Kempinski particularly the Tamborine Restaurant. The staff was amazing and Mohammed went out of his way to ensure we had top notch service. The food was delicious and I enjoyed the entertainment from the belly dancer. It actually felt like I had travelled to one of the Mediterranean countries. Thank you for the great experience. I would definitely recommend it to my friends and colleagues.

From the day I checked in, I was glad my first encounter was with Kelvin at the reception and Simon at the main door. They made my stay so easy and helped with extra tasks that we required for the group. The foooood👌🏽The breakfast variety is to die for🤌🏽Loved the daily treats from the hotel, everyone I met was so warm😊

The place to go if you want to try great tasting cocktails with a modern twist and experience superb service. The bartender was kind and professional. Good job Joshua

My family and I really enjoyed our stay at Villa Rosa Kempinski Nairobi. The friendly, warm service from all colleagues is what made our stay so special. Caroline (Lady in red), Ann (reception) and Mercy (breakfast) were fabulous. The warmth of Kenyan hospitality is what I will remember about our stay at this prestigious Kempinski property. Dining options were great and the quality of food too. Thank you Chef and the team. Overall a wonderful stay in the most prestigious hotel in Nairobi!

Really nice hotel, well maintained and comfortable beds, extremely fast service, friendly and helpful staff. Amazing breakfast with a wide variety of different cuisines, well equipped gym and a nice pool. Only minus is their $80 shuttle to the airport, when an Uber is $10… Also had lunch at the Lucca and it was really tasty, yet quite expensive. However, hotel guests get a 20% discount.

My room was so neat and beautiful! The bar area was too dark though. The waiters and waitresses were amazing! They knew about the wines, they weren't stammering at all! Explained about every wine we ordered. I didn't enjoy the chicken wings though. All in all I loved staying at Villa Rosa kempiski

My crew always reminds me of the good experience. The staff are the best people i have ever met. The place feels like home . The food makes me salivate every time i remember about it. What a wonderful place and location. Its lovely there

Villa Rosa Kempinski offers an exquisite blend of luxury and comfort. The ambience is opulent, creating a serene retreat. Impeccably designed rooms provide a lavish experience, adorned with modern amenities. Culinary delights abound with a diverse menu, catering to varied tastes. The conference facilities are top-notch, equipped for seamless events. Overall, Villa Rosa Kempinski ensures a memorable stay with its refined ambiance, sumptuous rooms, delectable cuisine, and excellent conference amenities.

I recently had a wedding at Kempinski , and spent about three days there in total. The service we received from them was impeccable, and truly lived up to a five star rating. I will definitely come back after one year. Our honeymoon suite was well decorated and even had flowers and petals. The attention to detail is outstanding.

It was our Wedding night, it was the perfect stay from check in to check out, The staff was awesome Silvia from check in and Moses from Concierge Team, Thank you guys so much it, it was a pleasure! Room Service, Laundry-, ''Lucca'' Restaurant, you did great and one day we will come back, thank you also for amending the booking twice before we finally could visit you!

My husband and I got married in Nairobi and so stayed at this hotel for the duration of the wedding prep and on the wedding night. We stayed here with some family members who had travelled to Kenya to join us for the wedding. The stay was generally good and comfortable, the staff were all friendly and the food was good. Our room had a plumbing issue on checking in but this was promptly fixed once we informed them. As we had stayed here for some time, we requested to have something special in the room for our wedding night to make the room feel different and special. Because this was important to us, this is something we would have been happy to pay for as an extra service. We informed the staff quite a few times so they wouldn't forget about it. Wedding day came and was successful and we were looking forward to retiring to our room with something special after a long day. But lo and behold, we entered the room and there was nothing done. Nothing at all. Not even some flower petals or chocolate. It looked the same as it always had everyday we had been there. This was very disappointing especially as we had specifically requested it and were assured it would be done. And now it will forever be part of our wedding day memory of the one thing that was disappointing on an otherwise perfect day.

I was also impressed by the cleanliness of the room. It was spotless, and the comfort of the bed made for a restful night's sleep. Plus, the affordable rates make this place a great value for your money. What sets this place apart is the staff's commitment to going above and beyond to assist their guests. They were always ready to help with a smile, and their hospitality truly made my stay memorable.

Agree with the review below - doesn’t live up to a 5* experience and felt expensive for what it was. What annoyed me considerably was the mark up the hotel put on extras - I paid $70 for a short transfer from the airport and I later discovered I could have got an Uber for about $7. Breakfast wasn’t included in our stay and the charge would have been $60 per day for me and my husband which felt exorbitant. Rooms were fine but nothing special. Staff very friendly and courteous. Probably better suited to business travellers - I wouldn’t recommend for tourists.

Title: Mixed Experience - Potential for Improvement Rating: ⭐⭐ Review: I recently stayed at Villa Rosa Kempinski and had a mixed experience. While the hotel's appearance seemed tired and old, the exceptional level of service provided by the staff truly stood out. From check-in to room service, the professionalism and attentiveness of the staff were commendable. However, I couldn't help but notice that the property is in need of a revamp to match the luxurious service it offers. With a little renovation and modernization, this place could easily regain its former glory and become a true gem.

Nice place, with nice people, and good food. Everyone was so happy to help and answer any questions. Staff in all restaurants are amazing; for example, Mercy, also the lady at the reception during the breakfast, among others, made our stay very welcoming.

Absolutely terrible customer service . Well at least for me. I had to walk to the counter to even get an audience with someone who'd come to take my food order. I don't want to make an assumption on why this was..but for a first time, I was definitely disappointed.

My visit to Kempinski is an adventure that will be memorable. The staff were very polite, patient and considerate to my requests and inquiries. Ready to lead a hand, offered more detail and all in good humour. I may add that the food was exquisite, the highlight of my stay. I wish them success in the years to come.

I had one of the most memorable Sunday afternoons#sundaybrunch. The food was amazing and tasty. The service was top notch. Very dedicated staff.

Balcony bar has the best service. We were there for happy hour drinks and had some food. Great service, great ambience, good value for your money

I think this is a great hotel. Small rooms are the downside, but they are so imaginatively designed, beautifully finished and generally luxurious that their size really isn't noticeable.

The service was excellent, and the room size was reasonable. It was a bit on the expensive side, but what truly stood out were the exceptional staff members, especially the waiters like Charity. Her service was truly amazing.

Definitely one of the beet choices of you stay in Nairobi. Staff is absolutely superb and Dennis with the team of the reception made me feel extra welcome at all times. Great fitness amnesties.

High end establishment. Top notch facilities. I have attended many business related meetings and events at this place. Excellent location for meetings, launches and other big audience events.

A cool place to be... lovely ambience and professional staffsLast time,i really enjoyed being here .It's the only hotel in Kenya you will feel that living its worthy .

Ordered food and they got my order wrong, went back and the entire team was very kind, gave me the correct food, even a hot chocolate while I waited! Did I mention the service was extremely fast the entire time? Highly recommend the balcony bar P.s, the food tastes amazing!

This hotel billed me twice for my accommodation. Despite a week of persistent follow-ups, they have been slow to address the issue or provide a refund! Save your time and money by opting for Sankara, where you can enjoy far better service, food, internet, and modern facilities at half the price.

The fruit thing i ate was amazing. Loved the berries and grapes. The pineapple, or was it a white melon) 🤔 😳 hmm lacked a bit. Sunday God's father, brunch is a must-have, and its Affordable and worth the money spent.

Great stay, rooms are spacious and comfortable. Even though I had a room which faced the highway I was able to sleep very well due to the sound proofing and great bedding. Staff were all very good. I fell ill over the weekend and one of the managers even checked up on me. Shout out to Edwin too, he helped with my bags and made sure I was looked after.

Villa Rosa kempinski is a very nice place. I have spent my time there and for sure it created my one of the best moments. The rooms are very clean,beautiful and attractive. They have the best services ever and its is located on a very calm place with great breeze. You need try the place to have a great experience with your loved ones😍😍😍.

We had a fantastic spa day. Fabulous massage. You get pampered. The pool was a wonderful bonus.

Positives Exceptional service. Spotlessly clean. Fantastic facilities. A haven of comfort. Fast laundry service. The staff are really wonderful, Samson on arrival. Samuel our driver on departure, who got us through a hectic airport with ease. Fabulous spa and one of the best massages I've ever had in a hotel. We were there on New Year's Eve and the firework display was amazing from our balcony. They really did a great job in looking after us, we left feeling well rested and pampered. Negatives Only real downside is the busy road outside, but this is not atypical in Nairobi. It did mean that using the driver service was essential to avoid trying to cross the road. Overall the food was a little disappointing, but satisfactory. The Italian restaurant was the best. The service was great nevertheless. Highly recommended as a place to relax and refresh, especially after a safari.

Great ambience, super attention to detail. You can tell everyone from their friendly security checks, helpful reception, service, understands hospitality. I'd like to mention the outstanding coffee bar man Scotfield. He is a natural. I Highly recommend

Great meeting halls. The only downside was hearing sounds from adjacent meeting halls. Soundproofing might be a good idea, but overall, the location, service, experience, and ambience were classical.

Very nice hotel. I selected this hotel part of because it had a cigar bar. So once I got to the hotel I went to check out the cigar bar and come to find out that they had NO cigars. I was very disappointed. They told me they were sold out and that no one had reordered them. So why advertise that you have a cigar bar and no cigars. Next time in Nairobi, I may go to a different place.

Love the smell of the towels. Appreciate the courteousness of the staff. Enjoyed the delicious food at the Italian restaurant. The room reception was spectacular!

My husband and I recently visited Villa Rosa Kempinski and specifically dined at the Lucca restaurant. The service was awesome, with unique decor on our table befitting the occassion. Pauline waited on us so well and had some amazing suggestions from the menu. You made our 18th Anniversary very memorable. Will definetly come back in future and recommend the experience to anyone looking for some fine dinning experience not too far from the city.

Good service, quality meals

Classic rooms with warm interiors. Very organised management and excellent operations, right from the security entrance, to the concierge, the reception all the way to the housekeepers.

Quite classy although the ongoing road construction on the front side will without doubt have numerous effects. Food is super well done but the conference rooms are small for large crowds

This could be a seven star hotel the amenities in here are quite astonishing and super vibrant place to visit

Great ambience, wonderful service and very polite staff

The reception is beautiful. The toilets are clean very clean and people are welcoming.

World class touch. Though you have to have a deep pocket.

Nice Ambience, quite warm with good AC. Well cooked food. The employees look sharp and its a clean Hotel

Such an elegant place with hospitable employees had a great time hear. Definitely coming back.

It was a wonderful experience dining at the LUCCA Italian Restaurant. The service procedures were professional by the team there and even the Sous Chef; Walter came to check on us about how was our meals. It was amazing. We will definitely come back again.

Really enjoyed being here. It was my first time and although it's been awhile since its glory days because of the expressway construction,covid 19 and all the other because, I gotta say, it is still a very beautiful place to be. I enjoyed a quiet evening with peaceful music in the background. It was also happy hour so yay on the cocktails, which were to die for by the way! So guys, don't give up on this beautiful place, it's still as wonderful as you remember it and the people there are so kind. I will definitely be going back!

They have great customer service and treat you like royalty. They are also discipline with covid precautions. The buffet lunch had a lot of selection of delicious food.

The food was so amazing..loved the ambiance and their customer service. You can also hold pressers, meetings, seminars or launch. It was definitely worth it!

Perfect place to come to after our 3-day-safari trip to rest and recover before the next adventure. It is located in between highways and busy city streets so it is not very inviting to go out. We just rested and got pampered. I was not feeling well, Chef Jane made me the exact recipe I asked for and sent it to my room at a very reasonable price. She called me later to ask how I was feeling and made me the same delicious dish again. It was like home-made food. The massage at the spa was such a treat.

This place is much talked about because the former president of the United states His excellency Barak Obama set his foot here. This has risen curiosity to many people and the urge to want to visit the place. So, we also set our foot here. The entrance is unique in that before one gets to the lobby the splendid front garden entices you with the well sought sculptures and plants. The parking is spacious and in floors going further under, well lit but was not airy enough. We visited their small garden which to me looked magnificent. A well kept and manucured garden that made us take photos there. We visited their alar carte menu restaurant which was also looking elegant before settling down to the buffet setting in an Italian restaurant. The brunch buffet here was a mixed of dishes from different continents and a variety of dishes. The buffet starts at 11 a. m. and ends at 4 .30p.m every Sunday. We were there at 3.30 pm to enjoy the well set buffet. What I did enjoy the most here was the 'pistachio umm ali' hot pudding an Indian pudding as I was explained. Besides the food that was being served cold, most of the hot food was just warm including the onion soup which l had looked forward to enjoying. But I guess our timing was wrong. Nice place to visit. Very friendly and helpful staff. Prices of meals is dependent on the kind of dishes you want to take and the restaurant chosen. But don't just walk in before you check prices on their on line menus- which was just a quide to us.

Most amazing staff. Great customer service. They pay attention to details and treat each and every customer with importance.

I spent a wonderful afternoon at the spa. A beautiful place to be, swimming and steaming and drinking tea. But by far, the best part was my 80 minute massage with Jacky. She is a gifted masseuse and provided one of the best massages I ever had. I feel great!

Had a fantastic experience . The hotel is the best place to be. The place is splendid clean. Very good staff. Meals fantastic. Rooms very clean. Would recommend this to everyone wishing to have an international holiday experience

We arrived in Nairobi late at night , our chosen hotel turned out be a disaster , the area dangerous. Finally escaped ' downtown' , went to Villa Rosa Kempinski. Expensive , but like a medics blanket after a car crash , great relief , Beautiful rooms , awesome decor and garden , charming staff. You will pay but it's as good as a hotel needs to be. Hi to Moses.

Excellent hotel, very clean and top notch service. Close to downtown area and only 20 minutes from airport. Breakfast with plenty of options. Great heated pool and gym.

It was an experience I'll never forget! To make my stay elegant and comfortable, the personnel went above and beyond. The amenities were excellent, and the room was generously sized and exquisitely furnished. Recommended for a stay that is genuinely luxurious.

Very nice , and high class traditional hotel. Rooms are big and classy with high sealing and a nice big bathroom. Yes some parts seams old and warn , but it has an authenticity and high class that gives a warm home like feeling. Staff is very kind and professional , and you feel like a movie star when you arrive in front and and a man in a suit and tall hat opens your car door. Food and room service is 5 stars . Not really a family hotel , more business and high class. But we spend a week with a 2 year old , and with only one broken glass , I must conclude it went just fine. Staff was also very kind and helpful with our son , and restaurant made special meals for him. Will go back some day for sure.

Amazing experience in our short stay. Rooms very clean, location amazing, and the staff were so friendly and accommodating. Last meal at Lucca was so nice, Albert and James are super stars!

Always a beautiful place to be. Ambience perfect for any engagement. Food is great, staff play their part perfectly well. I enjoyed my being there.

Nice place. Nice food. Afew of the Security personnel at the main gate lack good service delivery/customer relations skill.

Villa Rosa kempiski is a lovely hotel over looking the Nairobi Expressway. Overally staff were very friendly and helpful I had the finest pepperoni pizza and remarkable Negroni in town. Not forgetting they have an incredible offer on this every Tuesday's. The hotel premises was very peaceful and soothing. From this experience I will consider going back and even visit some of their properties.

Loved the experience right from the airport pickup with Ben, the late night call to Carolyne looking for an iron, which was promptly brought to my room. The staff here pay a lot of attention to detail. The breakfast had so many options, I wish I was staying longer to try them all. This is definitely the place to stay for sure.

What a scrumptious meal served during a luncheon at Lucca restaurant by the New Chef in town Andreas Mensch. Such a skilled and talented chef, I especially loved the Chicken and mashed sweet potatoes with the morel sauce. A meal that I would like the chef to serve me over and over. Thanks Villa Rosa Kempinski for hosting us.

May stay at the villa was exquisite and close to perfect. I was impressed by the size of the rooms, every basic tool needed at the rooms was readily available. My only concern was with the food ( Dinner)the menu should accommodate the local tourist and try to diversify or tailor-make food upon request. During breakfast, a certain lady at the reception tried to harass me on my dress code. I find that unprofessional and a bit off her area of duty thus didn't enjoy my breakfast at all.