Featured Reviews


Frequently mentioned in reviews: hotel (29) staff (23) good (17) great (15) service (15) excellent (13) stay (12) wonderful (11) time (11) rooms (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Grace N. 6 months ago on Google
    Strategically placed as is walking distance from the CBD and easily accessible. Perfect for business meetings and conferences. Beautiful artwork all round the hotel. They have spacious meeting spaces and have very friendly staff. Worth checking out.
    1 person found this review helpful 👍

  • 5/5 Aditi V. 9 months ago on Google
    Lovely place and great views, but my favorite part were the people working there, they always have a bright smile on their face and always provide a helping hand.
    1 person found this review helpful 👍

  • 5/5 Warren W. 8 months ago on Google
    A superb overnight stay at the beginning and end of a safari holiday. The accommodation is state of the art and spotless throughout. The food is wonderful and well presented. Service is also extremely good, being attentive and friendly. We didn't venture out of the hotel, hence only 4 stars. We would definitely choose this hotel again.
    1 person found this review helpful 👍

  • 5/5 Laura Hernandez R. 7 months ago on Google
    Absolutely delicious, great service and nice place, but it took a very long time for three dishes. I recommend to optimize processes at the kitchen, because it was really too long, even for three cocktails also we had to wait like 30 min...
    1 person found this review helpful 👍

  • 5/5 Salini H. 9 months ago on Google
    The staffs are too good. Food is excellent. Heard a happy bunch of Chefs in the kitchen, that did reflect in the food too.
    1 person found this review helpful 👍

  • 5/5 Brenda N. 1 year ago on Google
    You can already tell this is a 10 from the pictures below. Ambience 💯, service 💯, the food slapped. I generally love the design of the place, interior designs especially. Would 💯recommend. 😂You'd think I got paid to post this, but just giving credits where it's due.
    1 person found this review helpful 👍

  • 5/5 Andrew F. 1 year ago on Google
    Phenomenal experience. Everyone treated my family with so much respect. Special Shout-out to Samuel working in the breakfast area, one of the nicest humans I have met, see you in Alaska! Thank you for everything, highly recommend this place
    1 person found this review helpful 👍

  • 4/5 廣田英治 2 years ago on Google
    Good location, professional hospitality. For long stay, it is good to have more restaurants and menu to eat.
    1 person found this review helpful 👍

  • 4/5 Sister Draru Mary C. 10 months ago on Google
    Great location, excellent food. Friendly and professional wellness center staff. Breafst Launceston was great. All else was great except Poor hospitality at the reception desk at check in and meanness in serving extra class of water or juice ar the pool side dinnI ng and yet one could get an extra plate of food but not extra glass of water! That was strange.
    1 person found this review helpful 👍

  • 4/5 kenphilip o. 2 years ago on Google
    I really enjoyed their hospitality and they've top-notch facilities for meetings. Oh, & whoever prepares their cake knows what they're doing.
    1 person found this review helpful 👍

  • 5/5 Joyce K. 1 year ago on Google
    This was my first time here for a celebration it was at pool deck area. The security are welcoming and also if your lost i had a gentleman take me to the floor i was going to. They have an in house bar and restaurant for those who wish to partake in extra activities. I would return again during the day so that i can enjoy the ambiance. The bitings were so well done my favourite was garlic prawns with a bit of chilli, chicken, mushrooms & the skewers were really good. You can host an event without having full meals but filing bitings not to forget their cashew nuts too. All in all good 1st time experience. Their fresh juices are sugar free the orange juice was really good and 💯 fresh.
    1 person found this review helpful 👍

  • 3/5 Jane K. 1 year ago on Google
    I was here for a one day workshop, clean facilities, enough drinking water on the tables, great food, a variety of deserts, but being a huge forum the conference room was squeezed, but the fan did its job so it was still fine... and yes, on my way out the kind valet even brought my car around for me...
    1 person found this review helpful 👍

  • 4/5 Sambo S. 1 year ago on Google
    This hotel is one of the few hotels that has only women wing, that only caters for the women. It's fresh renovated. Rooms are big and spacious and location is superb.
    1 person found this review helpful 👍

  • 5/5 Bonnie M. 1 year ago on Google
    Modern facilities, beautiful views, sparkling clean rooms, the staff are excellent despite the hotel being quite busy. I would highly recommend to anyone looking for a 5 star experience within the city.
    1 person found this review helpful 👍

  • 5/5 Dan P. 9 months ago on Google
    Staff are super friendly and helpful. Rooms clean, with really good water pressure, good tv, and the property feels very secure. The bathroom is a bit dated but clean and everything works fine.

  • 4/5 nyambura m. 7 months ago on Google
    The ambience is good. Service is okay. The steak fillet was very chewy! Wouldn't recommend. But the sweet and sour pork is a must try. Wine was good too.

  • 4/5 Roshan S. 8 months ago on Google
    Good hotel, comfortable rooms and friendly staff. It looks like an older property and can do with some updates esp. Device charging outlets

  • 5/5 Aisha L. 8 months ago on Google
    The service is great. The servers are very kind and ready to assist.The environment is serene... generally good definitely going back soon

  • 4/5 Hellen W. 10 months ago on Google
    A lovely place for breakfast meetings. Variety and top notch service.

  • 4/5 inigo i. 10 months ago on Google
    Very beautiful place. Good service and nice location. Beautiful surroundings and very clean. I love it.

  • 5/5 Benson K. 1 year ago on Google
    I enjoyed every moment...the ambience, the facilities, the service and more especially the food..lots of variety on food and very delicious!

  • 5/5 Emmanuel A. 1 year ago on Google
    This place truly reflects what the hospitality industry should be like. I was duped by a cab man and the manager, Mr Henry stepped in and resolved the issue, ensuring I didnt lose so much, and even went as far a loaning me some Shillings till i could change at the BDC. My suitcase handle also got bad and their guys fixed it so good that you would never know if you were not told. You guys simply are the best in hospitality

  • 5/5 Wisdom E. 8 months ago on Google
    An excellent hotel with excellent service. Friendly staff with great attitude, always ready to assist

  • 5/5 Mary G. 4 months ago on Google
    The hotel was clean, the customer service was a top notch. We enjoyed the food, the steam bath, the sauna just to mention a few. Thanks to Benson and the receptionists who gave us a warm welcome until our departure.

  • 4/5 amani s. 7 months ago on Google
    Hotel rooms are very clean and spacious, and the beds are very comfortable. Service is excellent, and staff are quite considerate of the safety and well-being of residents. Good wifi.

  • 5/5 Mercy P. 7 months ago on Google
    My 5 stars goes to sarova hotel staffs, the hospitality.the team is so well trained and composed, visited the place with a group of friends who're abled differently and the support they got from this team is unforgettable.especially Joseph Ceaser Monica They're to keep. Thanks again

  • 5/5 Bethany S. 6 months ago on Google
    The only reason I gave this hotel 5 stars was because ten stars wasn't an option. This hotel is amazing. The rooms are spacious and beautifully decorated, the food and drink are wonderful and the spa is amazing. I was shown around the spa and opted for an incredible deep tissue massage followed by time in the sauna. I was so glad that went there while my husband enjoyed the lovely pool. The restaurant staff was wonderful and even remembered our names from day to day. Valentine, Safari and Samuel were wonderful servers and Antony made wonderful cocktails. They have a wonderful Pan-African breakfast buffet on Wednesdays so I got to taste dishes I had never encountered before, which was a real treat. The security here is impeccable and makes one feel very safe. The very best part of this hotel is the staff. Maureen and Maurice who work at the desk and also in the shop were so nice and Leonard was so attentive and helpful. Special kudos have to go to Irene, who was there for us every time we needed anything. We had some issues with our tour company and she was there for us with a caring and sympathetic manner. By the time we checked out, I felt like I had gained a sister. After we had finished our safari, we had a bit of time to kill before our flight, so we chose to spend it at the Panafric, because of how welcoming everyone was. Highest marks for this hotel!

  • 5/5 S R. 7 months ago on Google
    Had an excellent stay at Sarova Panafric. I loved the Women’s Wing that included a flat iron and a curling iron as well as additional safety measures. It was also wonderful to see a well-designed hotel room with an electric socket by the ironing board and inside the safe. Every single person I interacted with was lovely, special shout out to Jane for her welcoming smile and helpful nature. Could not recommend more.

  • 3/5 Asaad K. 7 months ago on Google
    Been here for a conference, the hotel is nice to stay in, the staff are pleasant and helpful, good food and service. I didn’t like the wellness center though, when I used the treadmill for 30 min I have the trainer coming asking when I would finish! and when I did 10 minutes later, he demanded to clean the device with a towel. Not going there again

  • 5/5 Muthomi A. 6 months ago on Google
    It's an awesome experience there. Anyone visiting Nairobi. This should be your one stop hotel. Class, taste and style.

  • 5/5 Mahogony R. 5 months ago on Google
    I arrived to Nairobi after flying on a 21-hour flight from the states, my original reservation was with Double Tree by Hilton Nairobi Hurlingham I arrived to this location after midnight to be told that I was moved to a different hotel without my authorization. I was taken to this hotel an it was a magnificent stay. The staff was warm and welcoming and made me feel valuable and cared for, something the Double Tree did not do. Irene is on staff at this site, and she was amazing, she went above and beyond to assist me with any of my needs. She deserves special recognition. The room was impressive and the food was delicious. I definitely recommend.

  • 5/5 Dhilu D. 4 months ago on Google
    This restaurant is an excellent choice for a business lunch or casual dinner. The location is convenient, the ambiance is pleasant, and the staff is attentive. The menu offers a wide variety of delicious dishes, and everything we ordered was cooked to perfection. I highly recommend this restaurant to anyone looking for a great meal and a pleasant dining experience.

  • 4/5 Tapiwa M. 5 months ago on Google
    I stayed at Sarova for 6 nights last week and every staff member I interacted with was soooooo polite, so helpful and wonderful. I really enjoyed my stay. The room was great. The food is pricey (I ate at the downstairs restaurant near the lobby) and it was okay.

  • 1/5 Dilesh M. 5 months ago on Google
    We were on our honeymoon and my wife got food posining from the hotel resteraunt, they did not even offer to cancel the bill, which is very basic. The rooms are not fit for purpose, they have a single glazed sliding door which does nothing and let's air and alot of street noise from the outside in, so we could not sleep, the rooms are very dated. Overall really disappointed, would not stay again.

  • 5/5 Orpah A. 4 months ago on Google
    I had a wonderful time even though it was very brief. A breakfast meeting. The ambience, the food, service everything was excellent. Great food, made by excellent chefs. Organizations should try their breakfast packages. It's top notch 👌🏾 you'll never regret your money's worth.

  • 5/5 Asha S. 2 years ago on Google
    My recent visit to Sarova Panafric Hotel was an excellent one. Thus was a wonderful hotel to in Nairobi.

  • 4/5 Samsons S. 2 years ago on Google
    Had an amazing experience 😃 at the hotel. The Staff were amazing, food was delicious and rooms were super clean and spacious. Yula from the Reservations Team was professional and helpful in all we required and later handed us to Irene from the Guest Relations, who ensured we got a quick tour of the facility and ensured our stay was comfortable. The Location is Ideal for all those who want to be just by the Central Business District.

  • 4/5 Emiel 2. 2 years ago on Google
    Nice place. Good restaurant. Good coffee and cakes

  • 5/5 Proscovia U. 2 years ago on Google
    Great food, great setting, easily accessible from town, wonderful gardens

  • 5/5 Chots M. 2 years ago on Google
    Top notch service. One of a kind.

  • 5/5 MOSES D. 2 years ago on Google
    Strategically located along valley road. Easily accessible. Friendly security guards; unlike other watchmen I have met before, they did not make drama (sic) out of their job.

  • 5/5 nicholas k. 2 years ago on Google
    Very classy hotel... The rooms are neat and tidy... Ample parking space..

  • 5/5 judith k. 2 years ago on Google
    Very well done hot todi. Clear your cold and flu faster faster. Keep it up

  • 5/5 Benjamin K. 2 years ago on Google
    We did a wedding after party photography here. I admit that the photos turned out amazing.

  • 5/5 Jackson K. 2 years ago on Google
    It has revamped into a modern artistic looks great thus atmosphere cool and relaxed

  • 5/5 LUCY O. 2 years ago on Google
    Very nice place to stay. A beautiful view of the garden and swimming pool 😊.

  • 3/5 Dr. c. 2 years ago on Google
    A nice place to visit with the family. Good environment for wedding pictures and so on

  • 5/5 Erick M. 2 years ago on Google
    Always my Best place to be.

  • 4/5 Njeri K. 2 years ago on Google
    Great central location that’s easy to find. It’s in the middle of the city but they have created an environment that still makes you feel relaxed. The paintings all round add such a beautiful atmosphere. The staff are very warm and friendly. The food is good too. The swimming pool is quite inviting especially on a sunny afternoon.

  • 5/5 Sam J. 2 years ago on Google
    Superb, my first time at Sarova Panafric Hotel and I loved everything and enjoyed your services right from reception to rooms to restaurant. Your hospitality is above what I've experienced elsewhere. Thanks too madam Gorety Achieng for your intelligence and concern, one support male staff whom I can't remember the name and lastly one tall light man who hails from Uyoma Siaya. Maintain this Sarova, miss you already. Sam Jascom from TINADA Youth Organisation, kisumu.

  • 5/5 WILSON N. 1 year ago on Google
    The service was top class. The food was diverse, well planned and delicious. The location is also good because of its close proximity to the CBD.

  • 5/5 Suzie G. 1 year ago on Google
    Stayed 2 nights before heading off for safari. Beautiful hotel. Amazing staff. My Grandmother was unwell during our stay, the staff were so helpful, they organised a doctor to visit and moved her to an accessible room. Lovely pool but apparently people don't swim in it in june/July as it's very cold! Only suggestion for improvement would be quicker brining hot drinks/for service at meal times. We had finished our breakfast before our coffee arrived. Security is taken seriously, bag and body scans each time you enter the building.

  • 4/5 Abraham M. 1 year ago on Google
    Sarova Panafric has been revamped. It has a beautiful relaxing ambience in the evenings especially at the pool side. Conveniently located along valley road, you can hold a conference or just dine with family & friends.

  • 5/5 Terje Ansgar E. 1 year ago on Google
    Was just popping in for a meal, and to see how one of my favorite hotels were doing. Had boneless chicken, and that was yummi - very friendly staff, great food and a nice restaurant.

  • 5/5 okari j. 1 year ago on Google
    Great customer service but they should include an explanation of meals on the menu and use better menus not printed out ,ones that they use also as our napkins

  • 5/5 Anthony N. 1 year ago on Google
    The hotel has excellent conferencing rooms and can be arranged depending on the size of attendees. There is ample parking for visitors. The buffet spread served for those who attended has a lot of variety and delicious too. Highly recommend for half or full day conferences and meetings

  • 5/5 P B. 1 year ago on Google
    My family and I visited from the US. We booked our hotels with another Sarova hotel (Stanley) not too far from the Panafric. However, since our hotel's pool was being renovated we spent quite a lot of time at the pool located at Panafric. While there poolside, Augustus made sure that we were well taken care of and happy. We will be visiting again.

  • 4/5 Radiator R. 1 year ago on Google
    I was there for a conference...as normal..I enjoyed the place..some great up grades at the pool and the outside eating area...so I never saw the rooms...we will see...

  • 5/5 Wangui M. 1 year ago on Google
    The staff are so professional,friendly and helpful.This was a great experience based on the interactions I had with each.Awesome people.Food was great and yummy .

  • 5/5 Michael M. 1 year ago on Google
    Lovely and luxurious hotel for your holiday or business trip. Friendly and helpful staff's, delicious food....

  • 5/5 Banwari J. 1 year ago on Google
    Location of hotel is very good. Staffs are very cooperative and friendly, they try to help you in all possible ways. Rooms in new wing are spacious and maintained very well

  • 4/5 Mark D. 1 year ago on Google
    Quite a good hotel. Generally well run although we had some problems with our electronic room key that weren't resolved until near the end of our stay. Handy location for shopping in Central and for the eateries around Hurlingham and Kilimani Estates. Room was very comfortable and the staff were very helpful.

  • 5/5 Yatich K. 1 year ago on Google
    I shared working lunch with friends and the customer experience was excellent. I admire the manner the waiters give personalized service. Keep it

  • 5/5 Kirk C. 1 year ago on Google
    As part of our African Safari, we started our holiday at the Sarova Panafric. From the moment we arrived, the whole ambience was amazing, with super friendly staff throughout. One member of staff Sharon on poolside duty, made our stay a more memorable one with her attentiveness and social interaction, she made us feel very welcome. We couldn't fault this hotel or staff and would definitely recommend to anyone visiting Nairobi. We would certainly return if visiting Kenya again.


Similar Wedding venues nearby

Last updated:
()