My first trip to Nairobi and this hotel made my experience very comfortable. The staff were caring/amazing, rooms were very clean, and the food at all of the meals was very good. If I come back to Nairobi and need a hotel I would definitely want to stay here again.

I think even words can not describe, the place is amazing, the staff are the most friendly and the all general services you think of, the best you find them here.

I love the location of the hotel. I enjoyed my last stay there. The food was amazing and the staff there are real people. Looking forward to going back

I really enjoyed this restaurant when I was at Boma. Johari felt a bit too posh and overdone, while this restaurant (in the basement below the bridge to the main entrance) had a really fun vibe and the food actually was really good with good attention to detail.

The Boma is a wonderful hotel which is owned by Kenya Red Cross. I loved our stayed here on two different occasions totalling up to a week in March 2023. We had a lovely quiet room on the 7th floor. The room is huge and has good views of the outskirts of Nairobi City. The hotel is closely situated to Mombasa Rd, the expressway and Southern and Eastern bypass. The restaurant has a varied menu and food prices are reasonable. The air-conditioning is not very effective. I would definitely recommend the Boma.

I had the best experience here. The workers are so kind and attentive to the customers needs. The rooms are perfect...clean and well maintained. At the restaurant the food was so nice. I enjoyed my stay and l will definitely come back if l happen to be in Kenya again.

Beware, you get bathing lukewarm water in this place. I stayed for two days on different occasions and the water temperature was the same.If you like lukewarm water this is the place for you. They give you one towel per room and you have to ask for more if you are more than one. So, that is what we did and we had to wait for one hour to get it delivered. Other than that, everyone is friendly, and the place/mileau is inviting. The food is good, and you may find some big wigs cooling their paws here on some evenings.

Just don’t go there - I’ve never been to a more miserable 5 star hotel. The rooms are dirty and broken, we found an old sock from someone else and it was not possible to fully close the window. Moreover, the whole bathroom is just horrible, you flood the washing table every time you use the tab and the shower splashes in every direction. In the middle of the night people were talking so loud for hours, that I even did not get any sleep. So please, just don‘t go there. 😄

Very comfortable stay here, just before the Safari. Lovely shower and great prices. Food was sadly just OK though. I had the buffet, but it missed flavors.

lovely hotel & staff. rooms are spacious, they also have proper working space with ample storage & a charging station. service is a bit slow, breakfast buffet was okay.

The staff were wonderful. Extremely professional and going above and beyond. Thank you very much Caroline for your hospitality.

Great place. Spacious rooms. Food is good. But please bring your own pillows these are very flat,hard and uncomfortable. Other then that staff are super friendly and helpful.

Very poor hotel, avoid at all costs! They introduced a $25 charge every time you order food from outside the hotel, to grab guests funds, who opted to not eat the terrible food, which was burnt and bad quality. The staff at reception were mega rude, and for the last several days I’ve been here I’ve had to wait hours and hours for the cleaners to come

Good property, manager is a Lebanese lady very helpful. I had faced issues with internet connectivity rest all good experience. They don't have smoking rooms.

Beautiful facility Accomodating staff Professional Great view. Best hotel by far on my stay.. highly recommended Mission Trip To Kenya with Love organization Rev. Nolan Henson

Visited for a few hours...it is lovely, serene, and wonderful. Impeccable service and staff... Great meals and wonderful rooms and room service. Great atmosphere and easily accessible from cbd through mombasa Road and the express way. It's lovely and worth it.

I checked into Boma Inn Hotel today. Was met at the reception with such courtesy and warmth, it felt good. The rooms are clean and very spacious. On the food, they offer a wide variety of cuisines: Indian, Oriental...and it'd cost you around Kshs 1000-3000 depending on what dish you get. It's very close to Jomo Kenyatta International Airport and that's a great perk if you happen to be on transit like I am in this case.

Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the helpful staff. All of the people are incredibly helpful and generous with their time and advice. Try out their mouth watering pizzas, you will never have enough. This remains my first and always choice both in accommodation and conference.

We stayed here a couple times during our trip. It was a nice hotel. We felt safe here. They have an amazing carrot cake.

This is not a 5 star from any standards. The service is extremely poor and there's no class in the hotel. It's a decent option if you get this around 10-12k shillings , anything more and you should explore better options as the service will let you down.

Remarkable security check at the gate, good reception and spacious rooms.The Hotel appears to be clean but at night roaches emerge from nowhere, in the bathroom and on the table tops. I also didn't like the constant noise coming from air duct right outside my window.

Beautiful place, unbelievable interiors!

Excellent ambience

Good

Awesome experience... Improve on your breakfast menu

A prayer room and the place will be a great place

Good customer service and facilities

The best hotel ive ever seen

Exiquite place ,loved the coffee

Went on a Friday night, it was a Swahili themed dinner I enjoyed every bit of it The food was delicious and the music was just perfect and lively

Expensive taste 🤪

Great stop before and after your next Kenyan safari? Great staff-

1st Class Service. Well done

This is the best hotel in Nairobi, please can I have some a chance to work in FB department please.

This is my home away from my home. The rooms, the service, hotel staff, you mame it. Just second to none. Have always stayed there and no regrets. I visit Kenya so often and they make my stay in Kenya memorable.

Service impeccable as always, peaceful and inviting ambience.........would definitely recommend

Great vibe but the hotel shows the age. The shower was broken in my room. The restaurant was closed when arrived, just room service. Bar doesn't have good options for snacks.

Nice place, polite people and very good looking and clean rooms! Good wifi signal and Restaurant too.

Steam bath, Sauna gym and swimming pool... perfect!

Best place I've been so far

Nice experience and quality service

Adventurous place to visit , Spend time with families, Especially the fitness gym. After workout going to Steam and sauna which keeps your skin smooth and younger

Wonderful place with full of serenity... You want an executive place in town with well furnished rooms and strategically place area,food of quality and served by professionals visit this place

The swimming pool is at the roof top. The pizza 🍕 is on point. Highly recommend for family days out!

An Extremely conducive and RELAXING EXPERIENCE for rejuvenation and contemplation. Serene Environment and Welcoming Staff. Deserves an occasional visit!!!

Always my choice in Nairobi great hotel and team. Kenya Red Cross complex

Stay was ok. But be careful of your things. Several of my stuff got missing by check out. The cleaners are very questionable.

Beautiful and beautiful. My highlight was the food. It was just the best.

Customer care is excellent. Service is good. Good is delicious. I liked.

Very welcoming and homely environment. A beautiful place for weddings and parties. 💖💖💖💖💖

Great place, the rooms are spacious but the carpets require some cleaning. The staff are friendly, helpful and super awesome! I struggled a bit with hot water in that each day I had to remind someone to activate the heating pipe to my room.

I was welcomed by Pool Attendant Davis, and was given a hospitable time. Was shown around the great amenities. I want thank Davis and the whole Boma team for showing me around a wonderful Hotel

Good hotel in the midst of industrial city.. very helpful staff and security is well maintained.

Nice place. Good service, recommended anytime. 👌

Owned by red cross, though still abit opaque on who gains from it's profits.

A one stop hospitality power house....a venue for events and conferences, top class dining experience, hospitality training facility, swimming, green lawns suitable for photography and recording, ample parking , friendly staff and above not too far from the two major airports, JKIA and Wilson and to the now famous and upcoming express way.

I found this hotel upon a recommendation from Expedia because our condo wasn't ready. Boy was I in for a surprise. The staff was very professional and welcoming. The surrounding was handsome and the rooms were impeccable, I was blown away. Got there at night after an exhausting flight from Paris. They made arrangements for us to have dinner in one of their restaurants and the food was delicious. The artwork in the hotel is absolutely awesome and features local artists that are for sale. To me, that is a huge plus. We came away very impressed with this hotel and can't wait to return with family and friends, and hopefully, artists. Definitely a keeper.

Awesome place.friendly staff. The layout for food is awesome. The food is tasty and the dining area is friendly set with option to sit outside. The parking is a little tight and prefer to park in the Red Cross area adjacent to Boma.

Excellent place to be.... Spacious rooms. And expansive gardens in a city

Splendid, cool and elegant relaxation center when you need and can afford it. You may not be mistaken when you think that you are in one of the American and/or European luxury hotels. I strongly recommend this hotel to Nigerians visiting Nairobi Kenya for any events

Good customer service,cool and contrusive environment,I will revisit

Good service, good support for professional functions. I will always recommend the Boma Hotel for its top notch executive attention to aclients.

There is a noisy electricity generator, very difficult to sleep. Everyday you are served the same breakfast, lunch and dinner.

It was wonderful! Great buffet breakfast, helpful concierge, cars and drivers available. Would recommend highly. Owned and operated by Red Cross and all profits go to Kenya Red Cross!

The 90 minute massage by Martin in the spa was the best I have EVER had. Several others in my party said the same. Stay here and be sure to book a massage with him!

Nice place have enjoyed and still wil revisit again

I really enjoyed my time here! The highlight for me was the hot stone massage...hands down the best massage I have gotten! Martin, my masseuse, was super friendly and managed to get my muscles to relax, especially after a tough work out earlier in the week. I'd defo recommend staying here and trying out the spa; worth your money!

The have Delicious Food, Welcoming Staffs, Serene Environment and elegant Room service!

Clean, reasonably priced hotel. 15-25 min from the airport.

What a rip off! Most expensive coffee in the whole of Nairobi. Double the price of what it costs anywhere else.

Am here for the Switch TV Real Talk Show. The place looks nice and the buildings are beautiful. Its easy to get here. There is alot of space for packing and the security is tight. Haven't tried out the food yet but i believe they are of great taste😜...so am gonna give 4 stars for now.

Wonderful place! They have great customer service, exquisite and different kinds of foods suitable for guests of varying passport countries. The Boma has numerous conference facilities, swimming pool, SPA, Sauna, steam bath, gym and many more. Stress free parking availability and etc

Great option for a comfy stay in Nairobi. All amenities are available, clean rooms and good enough buffet breakfast.

Very comfortable hotel to stay at while being in Nairobi. Close to many interesting places in the city, also close to supermarkets.

One of the worst places to visit discrimination on what you drive or ride.. poor courtesy from the gate

Amazing place, very convenient if you have a flight.

Loved the ambience, the food and accommodation offering. Also a great venue for parties - birthday, baby shower, graduation, conference, high tea, bridal shower, team building, date, what have you 😊. Loved the staff, they way they were thoughtful and offered great service. They also offer conference facilities and a hospitality school extended to the Boma Inn hotel which offers 3 star accommodation. Big parking space is available as well. They also have rooms on the ground floor that cater for the disabled - here they get first priority and it’s easily accessible. How thoughtful! I’d strongly recommend.

Located in South C. Nice place for hosting events, interviews, trainings etc They have ample parking space, nice security, and welcoming staff. Their food is out of this world. Their catering services is fire🔥...it was an event...I don't know if the foods are affordable or not but they are very yummy. They have fast internet. Their lounges are very comfortable as well.

With great certainty I can say that this is 1 of the best hotels in Nairobi. Very good food and excellent service! When returning to Nairobi I will without a doubt choose this hotel again!

Nice hotel but very loud- virtually no soundproofing and loud bar with music until early AM. Good if you want to party, and if you were looking for a quiet night for a flight layover 😢

It's was nice place to stay in I thing each and every can one yarn to stay in BUT checking in a client into their rooms by staffs at reception takes decade only for one person what if there More clients how long will it take please let them try to correct that error otherwise I loved the place.mwaa

So much could be done here, so much more information could be told about the history, the materials things are made from. As much as I had a lovely visit I was disappointed, I was asking questions to myself and was left wondering about the history of the place. We went to Coventry especially to visit here but ended up spending more time in a few shops in the town. Ok to pop in of you are in the area but wouldn't make a special trip to visit.

The Boma Hotel in Nairobi is a very good place to stay. The room was clean and very spacious. The breakfast was tasty and had a decent amount of varity. The hotel was also equipped with a pool, a spa and a bar. The people were very friendly and welcoming.

Stayed for one night to be somewhat close to SGR / Airport. Nice big room but really outdated. Staff was not particularly friendly. Our rate didn't include breakfast, to add that was ridiculously expensive. Cafe was not open by 7am as advertised.

We stayed for 3 nights at the BOMA and the experience was amazing. We have been very well welcomed and all our requests have been satisfied. We have connecting rooms with our kids and the rooms were really beautiful, large and very comfortable. Thank you.

The hotel is OVERRATED. For that price, Food was average. My sister ordered beef which was unchewable because it was not well done. When we complained, nothing was done. We still went ahead and paid it. Needless to say, we are NEVER coming back there again.

Had the most incredible stay at this Boma Hotel. All the staff were friendly and helpful. The hotel was very clean. A special mention in particular to Lillian whose service was absolutely exceptional in the cocktail bar. And a big thank you to John for going to the effort of making cocktails that weren't on the menu 😊

Had such a great stay at the Boma. Jefferson at the reception desk was so kind and helpful. Checked in very late and had to check out early the next day so he arranged for a to-go breakfast since we would be leaving before breakfast was served.

Check in and enjoy a 5-star experience. The reception is outstanding. They offer a wide range of meals so do not hesitate to book your venue for a conference. Spacious and well set rooms, for sure you will not be disappointed.

Visited for a few hours...it is lovely, serene, and wonderful. Impeccable service and staff... Great meals and wonderful rooms and room service. Great atmosphere and easily accessible from cbd through mombasa Road and the express way. It's lovely and worth it.

📝 Good and very big accommodation option in Nairobi with many floors and lots of rooms. 🛏️ Our room was big, comfortable and clean. We even had European electric sockets, which is always a plus for us when travelling. 📍 Location was just fine for us: 20 minutes away from the international airport and only 10 minutes away from Wilson airport. The interiors were good enough, not too fancy and not cheap. 🍴 Breakfast was pretty good although we found it could be organized a little bit better: for example the table we sat at lacked some of the cutlery. ☝🏼 When we checked in there was a confusion at reception as they expected us the day later although we had confirmation about the right date. We got checked in anyway as the hotel is thankfully big enough, nevertheless this caused some unnecessary stress.

Had a very nice experience at The Boma. The rooms are quite spacious, the hotel is not too crowded and easily accessible to city centre or other part of Nairobi through the express way. The hotel staff are okay but not so accommodating with requests. They serve a wide range of breakfast options.

My stay at the Boma Hotel in August 2023 was actually nice. I moved from the Boma Inn to Boma Hotel due to a negative experience with hygiene. I cancelled my booking at Boma Inn within their policy and was entitled to a refund. To date, no refund has been made and emails to the hotel have been unsuccessful as no one has bothered to even acknowledge my emails or confirm when the refund will be made. Highly disappointed and disgusted as a former guest. Shame on you for this terrible treatment! I can’t believe you’re associated with the Red Cross. I want my money back and hope that no one else goes through this frustrating experience hence the negative review.

Quite disappointing. The room was worth a renovation especially in the bathroom, i had to ask for clean towels. Staff is friendly but this should be the standard in a supposed 5 star hotel. I think it's good for a one night stay close to the airport and not much more

Nice hotel in Nairobi. Clean hotel and very nice staff make up for anything that is not up to par. Highly recommend staying here as they take the safety of the guests serious. Rooms are spacious and bathrooms are really nice. Room service is lacking when it comes to getting towels and bathroom supplies. Overall good!

A 4 star hotel with great amenities and service for both local and international guests. Located barely 30 mins from the Nairobi CBD though the Nairobi traffic jam tends to affect this time frame. Great stay for solo travelers and families.

I recently stayed at a Boma Hotel that had its highs and lows. The food quality left much to be desired, often lacking variety and fresh juices. However, the saving grace was the refreshing abundance of fresh fruits. While the rooms appeared clean at first glance, a deeper look revealed mold in the bathroom grooves, indicating a need for thorough cleaning. The overall condition of the hotel suggests a significant need for rehabilitation, deep cleaning, and general upgrades. On the downside, the hotel's car services were exorbitantly priced, making Uber a far more cost-effective option. Despite these drawbacks, the standout aspects of my stay were the exceptional service provided by Esther at the front desk, making life easy, and the meticulous attention to detail from the massage therapist Frida. If you decide to stay, I highly recommend seeking out their assistance.

Room is good, spacious and has a desk to work. Bed is comfortable. Bath tub and shower box are rather small. Location is the minus for crowds who would like to dine out or go to shopping malls.

Good economical hotel close to the Wilson airport. The rooms are slightly old and the AC was constantly making some noise. But I wouldn't complain much given the pricing.

I’m convinced they paid for their 5 star rating because I have never seen such a deplorable 5 star hotel in my entire experience of traveling. I don’t know where to start from but we had a roach in our room and that should just explain to you the state of the place

Nice hotel in Nairobi. Clean hotel and very nice staff make up for anything that is not up to par. Highly recommend staying here as they take the safety of the guests serious. Rooms are spacious and bathrooms are really nice. Room service is lacking when it comes to getting towels and bathroom supplies. Overall good! I really love it ❤