Juja Road Hospital (Nairobi) image

Juja Road Hospital (Nairobi)

Hospital

😠 Bad reception, rude receptionists who don't care. Slooooow service, only one doctor, the rest are loitering around shouting all over. I just had to leave with no service after hours of waiting...Don't waste your time. People often mention hospital, services, recommend, rude, visit, care, waiting, slow,


Address

Starehe, Nairobi, Kenya

Contact

+254 799 997755

Rating on Google Maps

3.00 (88 reviews)

Open on Google Maps

Working Hours

  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: hospital (26) services (19) recommend (9) rude (8) visit (8) care (7) waiting (7) slow (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 liz s. 2 years ago on Google
    Bad reception, rude receptionists who don't care. Slooooow service, only one doctor, the rest are loitering around shouting all over. I just had to leave with no service after hours of waiting...Don't waste your time.
    19 people found this review helpful πŸ‘

  • 1/5 harrison k. 1 year ago on Google
    Had an emergency with a very ill infant. Was kept waiting for long at the waiting bay as the clinician was only one and in the wards. The lab technician couldn't draw blood from my baby and kept casually piercing the baby amid shrieks from the little one. The results came with most parameters lacking reference range and none had interpretation. The clinician who was supposed to assist was rude and short-tempered and refused to answer any questions that we asked regarding the results. He even went to a point of telling us off to look for another facility to get assistance despite paying a consultation fee of Kes 500 and Kes 3,000 for lab test ( CRP/TBC). This was the night of Christmas Day this year when we all should be caring and loving esp the medical fraternity. I wouldn't recommend this facility to anyone who cares about the well-being of their loved ones.
    15 people found this review helpful πŸ‘

  • 1/5 Otieno O. 2 years ago on Google
    Veeeeery slow services. Left with my wife after 3hrs of waiting after paying the consultation fee. No space at all. The waiting area can't even hold 10 people. Rude receptionist. AVOID IF YOU CAN!!!
    15 people found this review helpful πŸ‘

  • 5/5 Mariam O. 2 years ago on Google
    This hospital is the best. I delivered my baby here and I was over satisfied with their services. The doctors and nurse all working around the clock to ensure safe delivery. Going to Juja Road Hospital was the best decision I ever made and next baby I'll go there again. Thank you for serving us to the best of your knowledge. That team was just God sent
    15 people found this review helpful πŸ‘

  • 1/5 Eric D. 2 years ago on Google
    The ladies at the reception are very unprofessional na maringo mingi. Secondly,this doctor by the name Dr Shadrack Too very arrogant and feel of himself hataki kuulizwa maswali,ukimuuliza anakasirika like a class four kid. Shame on you
    13 people found this review helpful πŸ‘

  • 1/5 Mwanthi M. 1 year ago on Google
    I beg you all, please do not take your wife to this hospital. It is worse than the infamous Pumwani. The female nurses are rude. The services are pathetic. Woe unto you if she undergoes an "emergency C.S". They do not care about the patients, all they want is money.
    11 people found this review helpful πŸ‘

  • 1/5 florence n. 2 years ago on Google
    Was considering this hospital but the reviews are scary…. Hope the management goes through the reviews because clearly something is not ok Soo many negative reviews
    11 people found this review helpful πŸ‘

  • 1/5 edward o. 2 years ago on Google
    Don't try and visit this hospitals if you truly love your family and newborns to be. Afriend's kid is living with celebral palsy because of negligence from this hospital. Kindly stay away plz plz
    10 people found this review helpful πŸ‘

  • 1/5 Maryann G. 1 year ago on Google
    UNPROFESSIONAL! 😑🀬 Brought infant for check up after developing a fever ...The Clinician WITHOUT any further check up or tests or anything prescribed an antibiotic by word of mouth....from there I just knew ....was gonna go straight to another hospital. Just an establishment that's after people's money. Pesa yangu kunyweni soda
    8 people found this review helpful πŸ‘

  • 1/5 Kez K. 1 year ago on Google
    A friend advised me to consider this hospital but the reviews have totally discouraged me.
    8 people found this review helpful πŸ‘

  • 1/5 Elyjoy M. 1 year ago on Google
    You go their at your own risk,,some nurses soo rude and inhuman ...we consider a maternity hospital having a NICU this does not have..so no need of risking your angels my dear mums
    8 people found this review helpful πŸ‘

  • 1/5 Protus M. 2 years ago on Google
    The services here are very slow took my wife for a check up but still things are very slow
    7 people found this review helpful πŸ‘

  • 5/5 Elizabeth M. 3 years ago on Google
    The very best hospital for maternity. I highly recommend.
    5 people found this review helpful πŸ‘

  • 1/5 Nungari M. 1 year ago on Google
    Unpleasant expirience. Took my DM with a caught, I am charged 3k for lab test alone....then the receptionist is very rude. "Eti hakuna PDQ ya lab" weuh!! To Alavoid if you can.
    3 people found this review helpful πŸ‘

  • 1/5 Abdikani C. 3 years ago on Google
    The workers at this hospital are very inefficient. I have been waiting to see the doctor for more than five hours and every time asked the receptionist about the reason, she was telling you are next. I would not recommend any patient to visit this clinic. If you do so, be ready sitting there for long hours with no treatment at the end
    3 people found this review helpful πŸ‘

  • 1/5 Namasaka P. 2 years ago on Google
    Was recommended to by a friend but wouldn't advise anyone to come here. First, no enough parking. I was asked to find my own parking. Second, services are too slow and the guard in charge is quite rude. I'll not be visiting again!!! 🚫🚫🚫🚫🚫
    3 people found this review helpful πŸ‘

  • 1/5 Mary M. 2 years ago on Google
    I love the hospital for clinic but emergency services are poor I walked in feeling really bad not to attend clinic but to just see a doc markyou I was feeling terrible..I tried explaining this to the receptionist but all she could say was' kaa chini line ni mrefu' I pleaded with her but she wasn't moved. I am never going to this place again and I will not recommend it if this is how patients are treated...
    3 people found this review helpful πŸ‘

  • 1/5 Sammy K. 2 years ago on Google
    Very poor ... It's a business not a hospital They give you pills that make you go through intense pain so that the last outcome is to do a Cesarean delivery (C-section)..the earn more from doing so , Not recommend at all. Unreliable services
    3 people found this review helpful πŸ‘

  • 5/5 Abiya P. 3 years ago on Google
    Very clean environment and friendly customer care services
    2 people found this review helpful πŸ‘

  • 1/5 Hezry S. 1 year ago on Google
    The hospital has poor management and very poor customer services. Regret going here! All they care about is money.
    2 people found this review helpful πŸ‘

  • 1/5 PENUEL C. 1 year ago on Google
    Worst hospital ever,I just met a wicked doctor on Christmas Day,charged us alot of money and never attended my baby.
    2 people found this review helpful πŸ‘

  • 1/5 Marie M. 1 year ago on Google
    Very bad experience there is one female nurse very rude usually Nightshift , poorly treated very unprofessional
    1 person found this review helpful πŸ‘

  • 5/5 Grace N. 6 months ago on Google
    The services were excellent, would recommend πŸ’―
    1 person found this review helpful πŸ‘

  • 1/5 Mourine S. 6 months ago on Google
    It is not by coincidence that one hospital has soo many negative reviews. Jikazeni aki
    1 person found this review helpful πŸ‘

  • 3/5 Prince P. 7 years ago on Google
    Not so costly.
    1 person found this review helpful πŸ‘

  • 1/5 Harriet U. 2 years ago on Google
    The ladies at the reception, very unprofessional... No emergency services, extremely slow services and they have the most pathetic gyna I've ever met. Wouldn't recommend anyone to that gyna.
    1 person found this review helpful πŸ‘

  • 1/5 joe w. 2 years ago on Google
    🚫🚫🚫❌❌❌❌ this is the worst hospital to visit deliver or have your babies check up , please do not visit, they have no regard for your privacy your health or your well being.
    1 person found this review helpful πŸ‘

  • 1/5 mary m. 2 years ago on Google
    I called the facility ahead of my visit and got a very rude customer care rep. Answered calls, but kept chatting with colleagues and left me talking to myself on phone. 5 calls in one morning handled in the same manner. I couldn't visit after such an experience.
    1 person found this review helpful πŸ‘

  • 1/5 Abby M. 2 years ago on Google
    So disorganized! Inefficient services! Forced to wait for long to be served. No parking space! The worst maternity clinic I have ever visited. I wouldn't recommend anyone!
    1 person found this review helpful πŸ‘

  • 5/5 David N. 4 years ago on Google
    Very clean.
    1 person found this review helpful πŸ‘

  • 4/5 ERICOH M. 3 years ago on Google
    I can say this is the best hospital i ever attended.Good services,treatment is the best.Workers patients good relations,good foods and beverage I can say from my heart your best hospital i have testimony.My wife delivered in this hospital peacefully. I was soo happy of the hospitality.I left the hospital premises satisfied and happy They take good care of the the patient,the delivering mothers and their child This hospital don't overcharge the client I can recomend anyone out there visit Junja road hospital pangani and u will leave smiling They even allow us of insurance cards ..infact in this hospital if u have a card like NHIF.It catter for your problem fully without adding any money. This hospital is 99.9% best than some public hospital
    1 person found this review helpful πŸ‘

  • 5/5 caterina k. 3 years ago on Google
    The Best hospital have ever attended

  • 5/5 Mary L. 1 year ago on Google
    Their services are first class level. The staff is friendly and they are qualified for the services they offer.

  • 5/5 paul m. 4 years ago on Google
    Am yet to visit

  • 1/5 Grace K. 1 year ago on Google
    Terrible services , slow , waiting 3hrs to see a doc is not worth it !!!!! Would not recommend anyone...

  • 1/5 mg K. 3 years ago on Google
    The worst ever visited hospital

  • 5/5 DAISY S. 3 years ago on Google
    Good customer care service

  • 1/5 Tasha-Grace N. 3 years ago on Google
    Very unreliable services. Will never set foot there again.

  • 4/5 kiganya M. 3 years ago on Google
    Friendly service by the team.

  • 5/5 philiph M. 5 years ago on Google
    Good services


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