No store comes close in variety of stock. The floor plan can be a little confusing 😁 Nearly everything is available: from hand tools, electronics and alcohol to fish, ready to eat food pet food & accessories and grains. After shopping for other things in Sarit Centre, Carrefour is an excellent place to pick your household consumeables before heading out.

I fondly enjoy shopping here due to their low price point, vast selection of products and quality of the items. They have multiple check out points which comes in handy during rush hour. One of the few places that accepts USD cash as form of payment, something that is a plus point for tourists and expats who don't have other means of paying. Their Deli Selection is amazing, definitely worth the shopping trip.

I mostly have a good shopping experience here but there's been a couple of times that the price displayed on the shelf for an item is less than what you actually pay for. This is unethical especially for shoppers that do not check their recipet if they are being over charged! The experience is made worse by the after sales customer service specifically this lady which was quite rude and unresponsive!

Carrefour checkout lanes are sometimes unnecessarily slow.They need to train their cashiers better and improve their checkout process Had terrible customer service experience the other day. Discount items didn't reflect on the receipt so I was overcharged. Customer service took a long time to respond because there is only one attendant. When my issue was sorted, my parking voucher wasn't working when I went to pay for my ticket. Was told to go back to carrefour for another voucher. After waiting for a long time again, finally got to the customer service rep who reluctantly gave me a washed out ticket. Still did not work. Wasted 20 minutes trying to sort it out with the parking service attendant who was very helpful but unable to sort my issue. The parking company said there's nothing they can do and that I should go back for yet another voucher. Ended up just paying Lost money twice that day thanks to carrefour. Thrice if I count my time. Time is money.

Carrefour in Sarit is one of my favourite place for shopping esp for groceries. They maintain huge varieties for every item. Promotions are also good. Vegetables there is considerably fresh. I enjoy shopping there. However customer service can improve.

Pity my first visit to the supermarket was spoilt by a young cashier dealing with (items under 10) located at the first left side position. She was impatient and rude. She definitely needs to be trained effectively. However, the shop was well stocked and layout is cleverly designed to make the shopper walk a fair amount to get to the basic items like milk and veg.

Just loved it... It's pretty awesome

The customer service is friendly and welcoming. Not forgetting the crazy discounts they offer

Its busy having all types of commodities,served with alot of respect ,well organized its shopped with all citizen al over the world.except arabs ihave never met them.thanks.

Huge store with various home and office appliances, groceries and essentials goods. Its a one stop store. Great seasonal offers and goods are pocket friendly priced.

Awesome Experience Awesome Shopping Facilities

Clean, organised and well spaced out...you can find almost everything hence the 4 star rating. However, the workers always look sulky, unfriendly and feel they are doing you a favor by assisting you. The cashiers are very slow. Take a leaf from Chandarana please.

There was very many cashier's, the was literally no lines and everything well labeled. The service offered was amazing. Scan & go made things soo much faster

A serene place to be for all kinds of shopping from food stuff, fresh veggies/fruits, kitchenware, toiletries, clothing, electronics which are well displayed on one ground for easy spotting as well as those on Promo strategically located. Quite a floor plan

Extremely dissatisfied and dissapointed by their delivery service. I don't know why they bother putting delivery time slots if they can't even meet that minimum expectation! Also, why do they keep packing toiletries together with food items... I mean basic knowledge dictates that food items should be in their own bag! Ergh!!!

Really all the Products Price is Expensive... I don't understand what the meaning is of Super Stores. Price and availability is good for All the customers.

The place is amazing considering the date and the year it was established , is recommend it to anyone

Carrefour Sarit - Love that I can get long dates on almost all products. Love that it has brought in products that were not available in Kenya even 3 years ago. It is probably not going to last with the current taxing and import issues though. Dislike that it is not convenient to get to from the parking. It always seems to be a mission unless you come early in the morning or off peak. The staff are generally good when you ask for help finding products. The tills drive me insane - that on the disabled and pregnant check out you have everyone and yet a pregnant or disabled person has to wait behind them. The staff should usher them ahead seeing as the checkout has been designated for them. (I am not pregnant or disabled. Its the principle). The check out packing staff could do with training. Everyone cannot pack. There needs to be logical thinking when packing. Category, fragility, how it will fit in the car and SPEED! I always end up packing my own bags because I am faster and more efficient at it and get the next customer at the till faster regardless of how full my trolley is and how much the items weigh. Its a well organised store in terms of product stocking, however it needs faster till processing and a sticker at which parking level you can park for ideal access to the shop.

Huge with a variety of stuff. They have offers running most of the time to keep customers coming. It's easier ordering from their app/ online, however you'll realize if you are shopping for vegetables, you might not receive the freshest and refunds take a damn long time to be honored.

I would like to show my appreciation for customer service from Kennedy (Electronic Advisory)! The service was excellent, he was concerned, very professional, he new what he was advising and am very happy for 65" TV for my mum. Further, when the wrong Tv board was delivered through his colleague's mistake, Kennedy gave his best to have the item changed. Unfortunately my mum wished different. Thank you Kennedy , I appreciated your service!

A huge, well stocked store. It’s a one-stop-shop. I needed extra luggage, and they have a big selection (although not as cheap as I hoped).

Carrefour Sarit Center is one of the best but they pretend to offer free parking if you spend a certain amount which seems like a lie. I spends more than 5k every time, go to the parking machine and nothing happens. Today I had to go back twice and finally paid. Don't give empty promises yet we are always organized... Petty

Shabby and rotting veggie/ fruit area never have anything fresh they sell things that go straight to the bin...meat area stinks their meat displays don't have cooling ..surprisingly Carrefour at westgate, village and two rivers have fresh meat and veggies....the sarit carrefour is below standards

BTW those guards at the carrefour sarit need a little training when it comes to dealing with customes 😏😏😏😏😏

The best retail stores internationally!!

My shopping experience at Carrefour in Sarit Center was a mixed bag. The cramped aisles made navigation challenging, but the meat selection was impressive. Freshwater fish, however, leaned towards the pricey side. On the brighter side, the store boasted a diverse array of international fruits and an excellent selection of bread. Checkout, unfortunately, proved to be a patience-testing ordeal due to its sluggish pace. To their credit, Carrefour attempted to ease this with scan-and-go technology, allowing customers to scan items while shopping for a smoother checkout process. This innovation is a positive step, enhancing convenience. The staff at Carrefour were consistently helpful, but the downside emerged when dealing with urgent matters. The customer service line routed calls to Dubai, which proved unhelpful for quick issue resolution, especially when a wrong item was delivered. This disconnect in handling urgent concerns left much to be desired. A notable area for improvement lies in phone responsiveness. The frustration of reaching an unattended line persisted, as no one seemed available to address concerns promptly. Carrefour could enhance the overall shopping experience by addressing these communication gaps, ensuring timely and efficient responses to customer needs.

Very disappointing delivery service. Nowadays you pay for the delivery slot, however, the delivery will never be in time. It's either earlier or later. Then they argued and got upset, that I wasn't home. When I said come back in the selected delivery slot, they decided to come back 5 hours too late, pissed again, that I wasn't home again. They even hung up without saying anything. Dear Carrefour, there is a reason why people select delivery slots, and you have no reason to be pissed when people are not home when you decide to deliver outside the slots people paid for.

A great spot if you are a visitor in Nairobi. Their WiFi seems to be the most functional one in the mall so you can communicate with while shopping...maybe ask if someone likes something before getting it ;)

A good place to buy your daily and household needs. They have housewares, kitchen utensils, kitchen appliances, Home appliances, food items, spices, grains, flours, fruits, vegetables, dairy products, meat products, bakery, alcohol, Snacks and many more products. It is recommended to download and creat an account on Carrefour app. It lets you gain points on your purchase.

Nice shopping experience. Diverse items under one roof. Slow moving queues when it comes to tellers.

Terrible online shopping experience! First the App defaults to Sarit store yet I’m 5 minutes walk from Junction; I paid the 90 minute delivery charge but received my order after 2.5 hours; obviously the butcher doesn’t know sirloin steak; and the fruit packed is def from the discarded lot not for display. The Customer Disservice rep thinks I should post on social media since she couldn’t reach management on how to resolve my issue🙆🏾‍♀️. BIG FAIL

Good market place to visit you can find all items under one roof on competitive price.

Sarit Carrefour..The place always to be...Offer from Promoters the best.

I just love to shop here any time I have money

It's a good Mall for shopping.

Dear Carrefour, I have been waiting for my refund for not delivered online items since April 14 till date. So far three claims for no refund were raised by your customer services staff (ref.2244510,2509516, 2582628) and nothing happened beside that they say "concerned department " is reviewing it. Am I going to get my refund ever, would be good to know so I at least stop calling you.

All the things I wanted are there. No need to go shopping to another place. Well organized and spacious for movement and shopping. Very secure. I really liked shopping in Carrefour. It's become my shopping center. Free parking as long as you still have your receipt for the day. If in need of an Uber, it is a very convenient spot. Very good customer care. All goods in good condition. With absolute access to the building for even those on wheelchairs. Sanitize and temperature check at the entrance. Strong and very well maintained shopping carts 🛒

Well stocked store,slow service at counter and packaging area.😌😌

A large store located on the lower ground level of the Sarit Center, Carrefour is very well stocked with practically every item one may require. The store is very spacious, which makes for a very pleasant experience for someone like me who values her space in the supermarket.

My favourite store of all the time, no going up and down stairs, everything on the same floor.

One of the best supermarkets to shop in. A wide variety of products and great service from staff.

Staff is friendly. However, with the high traffic you'd think all counters would be open to ease the ques at the counters. Online order and delivery is the way to go with them

Very poor services in the beauty aisle on several visits to this branch. I experienced a very rude attendant at the same aisle after a simple enquiry. It's like they don't want to work there. Also, second time there's been an error where my item was scanned twice.

It was very good and fast as we were looking things for our house staff and watchmen.

I like this carrefour. It is generally well stocked and the staff are helpful. Some areas of improvement exist such as improving their process of restocking shelves. Aisles are often blocked by massive restocking carts left around even when not being used. The fresh meat section has a slightly strange ticketing system that can be improved by some basic automation. Finally, the fresh fish section and the vegetable and fruit weighing area needs another staff member at least since the queues here often build up.

It is a good place to shop. Clean and neat shelves. Somethings are costly and others near reasonable price. Inhouse they prepare some cookies and different types of 🥪 bread.

This place gets three stars because of the number of things they arbitrarily decide not to carry, like sanitiser and incandescent light bulbs.🤬 Also it takes forever for restocking of items they do carry to take place. Now the good stuff. The prices are great. The returns policy is great. The price guarantee is great.

The supermarket is located right at Sarit Center where parking is definitely ample. This is where everything is not only available but also easy to find. Prices of common items are normally discounted, better yet when you are a member of MyClub in the MAF Carrefour app. It is usually busy especially at the beginning or end of the month or in the evenings. This can feel a little inconvenient but with their app, you can scan the items as you walk around shopping and just make the payment at the counter, thus saving time. On top of that, you can make orders using the app which will be delivered in around 2 hours.