[ONLY ONE STAR GIVEN BECAUSE I COULD NOT GIVE LESS'] NOTE: THE 5 Star reviews are fake. They're from employees and friends. My brother was admitted to a (7-day) detox/ (28-day) Drug Rehab unit in this hospital. Upon admission, although he was assigned a Social worker, Caroline Brown, there was no one there to consult with. Caroline appeared rude and irritable and was not available for questions from any family members present. As a matter of fact, staff appeared to be rude overloaded, and had no patient concern. No compassion to be found. I witnessed people in the waiting room with alcohol (yes, alcohol in a rehab facility). My brother said there was "activity" on the admittance floor too. With little time to search for other options, I left my brother to begin his treatment. Over the next 3 days, I called and left messages with Caroline, Dr. Seawall and her assistant approximately 10 times. After receiving no return calls, I drove to the hospital (Westchester from Long Island) in the hopes of getting an update. Caroline was notified by the front desk that I was there, but she said that she was "too busy" to talk to me. Security handed me the phone and I pleaded with her to give me 5 minutes. I explained my commute and told her I was concerned for my brother (he had congestive heart failure in addition to an addition to heroin usage) and was I hoping to get some reassurance, and to discuss a plan. I also told her that I knew she must be busy so I would wait until she could see me. I'd wait hours if need be. She agreed but after an hour called the front desk and told security to tell me to leave. She would not see me, or even talk with me further. (btw, I am my brother's health proxy, and have further authorization to act on his behalf.) Immediately my gut churned and, although I'd lost sleep for the past 3 days, this was the moment I'd decided to search for a rehab elsewhere once his detox was finished. For those who are not familiar with this whole process, I'll just say that it was a miracle that I found another rehab for my brother in 3 days that was willing to accept him with his heart condition. Unfortunately, the place I found would not be available to take him until 1 day after his detox was completed at St. Johns. Although I explained this to Caroline and her Clinical Supervisor, Victoria Smith, they were unwilling to allow him to stay an additional day. To my disbelief, without notifying me, my brother was hauled in an Uber and sent to my home in Long Island in the middle of the day, without notifying me. Victoria called to inform me once he was en route. (I had to leave my job immediately.) There waiting for me was my brother, a man who had just completed detox, congestive heart failure, sitting on my steps in 90 degree weather. Good job Saint Johns. God help you if you have little resources and no where to go. I found out later that to discharge people without a plan is not legal. However, that's what they do. Thus, the explanation for the zombies walking around begging, dealing and using drugs within feet of the facility. If you have no choice but to go to this rehab, please, please make sure there is someone that could advocate for you. I truly believe my brother would be dead had it not been for his family.

Listen for a state run detox/rehab this is what your looking at it is…. what it is … Never do rehab here I personally recommend St Christopher’s in Garrison …. Clean going on 7 years now …. So if you have no insurance and really want help this place does what it’s supposed to …. I’m walking proof …. All these bougie reviews are expecting to be treated like they just paid 30k …. Sooo get over yourselves

They do not take care of business. They are to busy bringing there home business to work. I was put in jeopardy for COVID twice. They put me in the room with a person that had covid. After telling me that I had it first. They got the results mixed up. Don't go there it's dangerous. Be aware!

!!READ THESE WORDS!! SHUT IT DOWN, I would understand if their was some hiccups with their system or a bad employee and what not but the staff don't care about patients they break patients rights all the time gossip about patients illnesses. lack of care to point that it's a prison. Fights happened often at my time in their staff did nothing but watch like they were waiting to see the winner and jump in at the last minute.

My father is currently there. He may have a broken foot so podiatrist ordered X-rays and that was Friday. They still have not given him an X-ray to determine broken foot. Releasing him without X-ray tomorrow. They put him a a room with no call button. He needed help and he had to call his family to call them to help him! Terrible hospital!

Perfect if your trying to satisfy probation, but not a place to go and get sober

There was no live or zoom 12 step mtgs. It was rehab LITE. No gym. Too little programming. No CBT or DBT classes. At one of 3 mtgs on Sat. Counselor wanted me to keep it ultra brief. I needed to share. I left early hoping to get insurance to pay for somewhere like Phelps that has 8-10 mtgs a day. 😧😥😟

My family member was discharged from the hospital to go to rehab. He is on heart medication and blood thinners. They had him waiting from 2pm until after midnight to be admitted. They did not give him his much needed medication and I had to pick him up at 1230am to take him home. Now he does not even want to go to rehab because of this experience. This place is horrible. The staff, especially the lady in admitting is very nasty. Not a good luck when you're the face of the company. DO NOT send your loved ones here. I still haven't gotten his medication. This happened 7 hours ago. I am going crazy trying to get him his medication and the pharmacy doesnt open until 9am. This place really sucks.

St. John's is a 95% Medicaid/Medicare funded facility. I think people overlook that it is the patients, not the staff, that create the atmosphere and living conditions- ie, if your roommate insists on completely destroying the bathroom with urine and feces and flushing paper towels down the toilet clogging it EVERY DAMN DAY, you can't expect the medical staff to rush right in and clean it up. That's a union issue. Only housekeeping can do the cleanup. It has been my experience that simply being thankful, respectful and cleaning up after yourself goes a very long way with the staff. When the staff sees that someone just wants to start the journey towards recovery from addiction, nearly 100% will bend over backwards for you. And, just to point out, any company with a staff of over 100 will have its share of lemons. But you can't allow one under-performer be a reflection on the entire organization. These ratings are just unfair. If you put in the work to get better, the staff rewards you 10-fold. If you act like your entitled, and that Medicaid is YOUR money being misused- Wake UP. It's quality detox unit that you don't pay a single dime for out of your wallet. Hell, 50% of the patients there have never paid a dollar in taxes in their entire life.

Beware. Especially when you are black and darkskin and dealing with mental heath the area clinics in yonkers are prescribing BUPAR , when this drug is discontinued and off the market. . This medication is poison. Also Beware of staff labeling Black People as methadone patients. They are trying to label us with mental illness , so they can proceed getting us in the hospital to experiment on us. Black People please look out for each other and be super aware.

It's a great place to relax and get life in order to accomplish what is need to live comfortably and secure.

It was the worst detox I have ever been and I have been to many. Staff was rude and they wouldn’t give me jello or even on orange the only things I can stomachs at the time.

Worst experience of my life women working there have the most disrespectful manners and talk to clients very nasty,making it feel like jail instead of a helping program.....then the only thing that concerned them was covid related instead of the patients well being!!!!completely disgusting place,also smelled really bad.

Disgustingly dirty, but surprisingly good staff. There are three wonderful Black ladies who work on the 3rd floor detox: Toki, Kathy, and one other whose name I forget (I'll update the review if I remember. She's a counselor, older and distinguished looking, wears glasses). Sorry if I got you in trouble Toki. I have a script for Suboxone now and I'm staying good.