5/5 Claudia M. 5 months ago on Google • 5 reviews
My
husband
and
I
and
friends
took
a
Viking
cruise
a
few
weeks
ago
(November
2023)
called
the
iconic
Western
Mediterranean.
We
were
in
Livorno
port
for
two
days
and
the
second
of
the
two,
we
wanted
to
go
to
Florence.
I
came
across
ItalyTours
while
looking
at
options
besides
the
Viking
excursions.
I
liked
what
I
saw:
opportunity
for
a
very
small
group
and
a
guide,
a
good
price.
I
began
email
communications,
and
was
very
pleased
with
the
responses.
Being
our
first
trip
to
Europe
and
on
a
cruise,
I
was
a
little
nervous
about
the
fact
that
our
ship
would
set
sail
out
of
port
at
6
PM.
Multiple
communications
(I’m
a
pain
in
the
you-know-where)
with
Ria,
Rachele
and
Cristina
all
assured
me
there
would
be
no
problem,
and
with
tailor
our
excursion
to
begin
earlier
in
the
morning.
After
booking
and
paying,
we
received
a
lengthy,
extremely
detailed
message
regarding
meeting
times,
communications
etc.
could
not
be
more
thorough
and
very
reassuring…
well
long
story
short,
we
could
not
have
been
happier
with
our
choice
to
tour
with
this
company!
As
we
were
told,
we
were
met
at
the
dock
right
on
schedule.
In
fact,
as
we
stepped
out
of
the
door
of
the
ship,
my
husband
saw
the
sign
with
my
name.
We
were
six
people
in
a
clean,
comfy
Mercedes
van
with
a
lovely
driver
named
Simona.
She
was
more
than
a
driver,
pointing
out
so
many
different
things
along
the
way,
explaining.
Her
English
was
perfect,
and
her
Italian
accent
was
delightful.
She
was
a
significantly
lovely
part
of
our
adventure.
We
had
been
told
we
would
meet
our
guide
in
Florence
who
would
take
us
on
a
walking
tour,
and
get
us
to
the
Academie
to
see
the
original
sculpture
of
David…
so
we
were
met
by
Virginia,
who
was
also
lovely
and
delightful,
and
she
did
more
than
get
us
there;
she
ushered
us
in
past
the
line,
pointed
out
where
the
restrooms
were,
and
set
up
a
meeting
time.
When
we
were
done
there,
we
continued
with
her
on
our
delightful
walk
through
parts
of
the
city,
through
the
Uffizzi
gallerie,
the
Ponte
Vecchio
bridge,
and
other
amazing
wonders.
She
took
us
to
the
Piazza
and
pointed
out
where
we
would
meet
up
with
Simona
later
on.
We
had
a
perfect
few
hours
to
roam
out
on
our
own,
and
had
delightful
lunch
at
Osteria
Del
Porcellino.
Simona
was
parked
exactly
where
Virginia
said
she
would
be
…well
before
our
appointed
time
and
we
were
happy
to
patiently
wait
for
the
others
to
arrive
back
as
it
had
started
raining
heavily.
We
had
a
delightful
ride
back
to
the
ship
that
included
seeing
a
double
rainbow,
and
more
pleasant
conversation
with
our
driver
and
information…
it
was
perfect
day
and
we
were
back
on
the
ship
at
4
PM.
Thank
you
Italy
Tours;
we
will
always
recommend
you
very
highly!!
