1/5 Takia Thomas R. 8 months ago on Google
I
was
refused
access
to
the
fitting
room.
I
sent
a
letter
to
Corporate.
Here
is
an
excerpt
of
the
letter
that
describes
my
experience.
~~~~~
As
a
loyal
customer
of
Children's
Place
for
many
years,
I
have
always
appreciated
the
quality
and
variety
of
clothing
your
store
offers
for
children.
If
fact,
the
purpose
of
today’s
visit
was
to
pick
up
a
rather
large
order
that
I
purchased
online
(ship
to
store
items).
However,
my
most
recent
visit
left
me
feeling
incredibly
dissatisfied.
Upon
arriving
at
the
store,
I
was
able
to
quickly
retrieve
the
items
I
purchased
several
items
of
clothing
for
my
child,
and
I
proceeded
to
the
fitting
room
area
with
the
intention
of
allowing
my
child
to
try
on
one
pair
of
the
uniform
pants.
To
my
surprise
and
dismay,
I
was
refused
access
to
the
fitting
rooms
by
one
of
your
staff
members.
She
first
stated
that
they
did
not
have
a
fitting
room;
however,
the
fitting
room
sign
was
evident
on
the
wall
in
blue
font.
She
went
on
to
state
that
the
fitting
room
area
was
closed
had
merchandise;
she
further
insinuated
that
I
might
steal
something
(which
was
extremely
absurd,
disrespectful,
and
ludicrous
since
I
already
purchased
$145.79
online
for
the
order
I
was
picking
up).
She
offered
to
allow
me
to
let
my
child
try
on
pants
in
a
secluded
corner
in
the
store,
and
pointed
to
the
toddler’s
clothing
section.
I
tried
to
explain
that
trying
on
clothes
is
an
essential
part
of
the
shopping
process,
especially
when
it
comes
to
children's
clothing,
as
sizing
can
vary.
However,
my
concerns
were
met
with
indifference.
She
threatened
to
call
security
and
walked
over
to
the
phone
(which
I
welcomed
as
clearly
they
require
security
to
monitor
to
store
since
they
believe
customers
who
have
already
purchased
several
items
online
would
steal
clothing
in
the
store).
She
never
picked
up
the
phone
although
I
was
quite
amenable
to
her
calling
security.
I
was
left
with
no
choice
but
to
leave
the
store
with
the
items
I
purchased
online.
As
I
closed
the
store
door
and
began
to
walk
to
my
car,
I
thought
that
I
could
not
in
good
conscience
purchase
these
items
given
the
lack
of
professionalism
and
disrespect.
As
such,
I
immediately
returned
all
nine
pieces
of
clothing
items
and
walked
next
door
to
The
Gap
to
purchase
my
children’s
uniforms.
My
daughter
was
able
to
try
on
her
clothing
in
the
fitting
room
at
The
Gap.
It
was
a
pleasant
shopping
experience
with
helpful
staff.
This
incident
not
only
wasted
my
time
but
also
left
me
feeling
extremely
disappointed
that
I
would
be
treated
in
such
a
way
in
my
community.
It
is
disconcerting
to
think
that
a
store
I
have
trusted
for
so
long
would
treat
a
loyal
customer
in
such
a
manner.
I
am
reaching
out
to
you
in
the
hope
that
this
issue
can
be
addressed
promptly.
I
believe
that
customers
should
have
the
right
to
access
fitting
rooms
when
needed,
as
it
is
a
fundamental
part
of
the
shopping
experience,
particularly
for
parents
shopping
for
their
children.
I
kindly
request
that
you
investigate
this
matter,
ensure
that
your
staff
is
properly
trained
to
handle
such
situations
more
appropriately,
and
consider
implementing
a
clearer
policy
regarding
fitting
room
access.
Further,
if
theft
is
an
issue,
you
should
invest
in
properly
monitoring
controls
to
mitigate
the
risk
of
theft
and
not
adversely
impact
honest
consumers.
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