3/5 Nicola M. 1 year ago on Google
Booked
a
spa
day
and
was
quite
disappointed.
The
spa
itself
was
rather
run
down,
very
tiny
changing
rooms
that
were
full
of
water
and
not
even
enough
space
for
3
people....
Let
alone
a
spa
full
of
visitors.
The
salt
inhalation
room
(one
of
5
features
that
you
pay
extra
for)
was
not
working,
and
the
staff
were
not
aware
of
this.
There
was
mould
and
water
seepage
in
the
main
spa
areas,
and
even
some
of
their
small
fitness
area
equipment
was
not
working.
The
employees
themselves
were
darlings
and
tried
their
best
to
give
us
a
good
experience,
but
they
were
terribly
short
staffed.
The
entire
spa
was
manned
by
just
2
people,
who
were
also
providing
treatments
themselves.
Therefore,
most
of
the
times,
the
spa
reception
was
empty
and
there
was
nobody
to
direct
queries
to.
The
treatments
themselves
were
okay,
but
we
weren't
even
offered
a
bathrobe,
glass
of
water,
or
tea
(these
things
probably
slipped
the
staff"s
mind,
because
they
had
so
much
to
keep
up
with,i
don't
blame
them,
but
rather
how
short
staffed
they
were).
We
also
had
a
lunch
booked.
While
the
quality
of
the
food
was
fantastic,
the
service
was
not.
The
owner
of
the
place
came
to
ask
to
move
from
our
table
because
he
forgot
that
someone
else
booked
it.
We
moved,
and
just
a
few
minutes
later,
he
came
back
to
tell
us
that
if
we
wanted
to
move
back
we
could,
because
the
other
guests
agreed
to
sit
somewhere
different.
We
also
waited
a
very
long
time
for
the
food
to
be
served.
Disappointing
overall,
as
the
price
of
the
spa
day
was
comparable
to
other
leading
spas,
but
the
facilities,
premises,
and
services
were
definitely
not.
There
was
also
a
lot
of
confusion
when
we
arrived.
The
receptionist
could
not
find
record
of
whether
or
not
we
had
already
paid
for
our
spa
day
(we
had).
This
was
rather
embarrassing
as
this
was
purchased
as
a
birthday
gift,
and
I
wouldn't
have
liked
the
person
I
was
gifting
it
to
to
be
involved
in
discussions
re
payment...
This
is
why
I
booked
and
paid
in
advance.
I
do
expect
any
respectable
business
to
keep
up
to
date,
easy
to
find
record
of
what
has
and
has
not
been
paid
to
date.
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