Dr. Fallahi is super competent, takes his time and is also friendly. Two stars just because of the doctor. The staff, on the other hand, is so unfriendly and annoyed that a worried patient feels even worse than before. You get the feeling that they are overwhelmed and have no interest in the job (regardless of the day or time). You are dismissed by an MFA and “pampered” by your colleague at the next appointment because you can hardly understand her when she whispers to herself because of the mask. If you don't insist on urgency, you can wait a long time.

Mache leider ähnliche erfahrungen wie einige hier beschreiben, was die telefonische befundsabfrage angeht. Unter diesen umständen überlege ich, den arzt frühzeitig zu wechseln. Dankeschön im voraus :) Nachtrag: Mittlerweile ist die Praxis erreichbar. Ich freue mich, dass sich etwas geändert wurde.

Before I decided on this practice, I did some research on the internet. It was noticeable that one of the three doctors had worse reviews and some of the staff were described as unfriendly. That's why I chose Dr. Ting decided and was excited about the staff! Staff: Despite the large number of people registering, the staff was very friendly both to me and, as I noticed, to the other patients! Excellent. Apparently something has changed. Treatment by Dr. Ting I came for prostate cancer screening. Nothing that you would be happy to take advantage of. Dr. Ting made it very easy for me to feel comfortable with his empathetic, relaxed, humorous and yet very serious manner. In my opinion, he carried out a thorough investigation and gave me competent and detailed advice on the issues that arose. He informed me comprehensively about the PSA test that he recommended, taking all aspects into account. Thank you very much to the practice team and Dr. Ting I “love” coming back to this practice (as far as you can say when visiting a doctor)!

Mit einem Termin innerhalb von 3Wochen war ich erstmal zufrieden, da ich die Beschwerden momentan halbwegs im Griff habe. Die Wartezeit war nicht mal lang genug um den Patientenbogen auszufüllen. Von Dr. Fallahi wurde ich mit meiner seit Jahren chronischen Blasenentzündung, die immer schlimmer wird, innerhalb kürzester Zeit mit den Standard-Ratschlägen bei akuter, harmloser Blasenentzündung abgefertigt. Meine Fragen wurden, wärend er die Hand schon an der Klinke hatte, sehr knapp und desinteressiert beantwortet, keine der Antworten war in irgendeiner Weise hilfreich. Ich bin sehr enttäuscht.

This practice is indescribable! You won't find another doctor in Aachen who is as nice and courteous as Dr Ting, one of the three urologists in this practice. I can only recommend visiting this doctor if necessary.

Even though the lady at reception was alone and there was a queue all the way out in the hallway, she remained professional and nice. Dr.Ting is extremely cool and easygoing. People like to go there. One star less because I've been trying to get someone on the phone for about 14 days, each time there are different reasons why no one can use the phone. You can't make an appointment online either. But I keep trying and don't give up.

I am very satisfied, quick treatment and a very courteous, friendly and understanding doctor. I can only warmly recommend the practice and I already know many urologists!!!

(Translated by Google) Outrageous consultation hours, outrageous waiting times absolutely not to be recommended. I have contact from a doctor friend of mine. If the doctors are interested in the grievances, I'm happy to help. But the reviews here seem to confirm the picture ... (Original) Unverschämte Sprechstundenhilfe, unverschämte Wartezeiten absolut nicht zu empfehlen. Dabei habe ich den Kontakt von einer befreundeten Ärztin. Falls die Missstände die Ärzte interessiert stehe ich gerne zur Verfügung. Aber die Bewertungen hier scheinen das Bild zu bestätigen...

Telefonische Kontaktaufnahme funktioniert nicht, nach 10 Minuten Warteschleife und mehrmaliger Neuwahl aufgegeben. Zwischendurch kam auch mal "Moment bitte" - dann minutenlang nur Hintergrundgeräusche. Ich versuche es erstmal woanders, nachdem ich die Rezensionen hier gelesen habe.

That was 2021: Unavailable by telephone. Mail traffic weak. No flexibility, cannot establish communication to solve a problem or give/offer assistance. Wasn't able to experience the medical service because I was clever when it came to scheduling appointments. But it still seems to work. 2022 - next attempt: Unfortunately you can't get past the Euregio Urological Center. The UZE has a branch in Simmerath. The practice was okay, the reception has to withstand a lot, there is a lot of through traffic. The treatment of patients is friendly and appropriate. The doctor I was able to experience was TOP. I adjusted my opinion from 1 star in Aachen to 4 stars in Simmerath. There is still room for improvement.

(Translated by Google) Outrageous inexperienced staff at the front desk, outrageous waiting times. Felt absolutely uncomfortable there from start to finish. Fortunately there are better ones in Aachen (Original) unverschämtes unerfahren Personal am Empfang, unverschämte Wartezeiten. Von Anfang bis Ende absolut unwohl dort gefühlt. zum Glück gibt es in Aachen bessere

(Translated by Google) I was helped professionally and quickly. Got the surgery as soon as possible and it went well. (Original) Mir wurde professionell und schnell geholfen. Habe schnellstmöglich eine OP bekommen und diese ist gut verlaufen.

Good afternoon, dear medical team, I would like to thank you with all my heart 💓 after my long suffering I came to you and you saved my life. Thank you very much for taking my problems seriously and not letting me down Best team in the whole world. Here you will find doctors who work out of passion for their career and not for money. Thank you for finding you

(Translated by Google) I am very satisfied. A nice team. Waiting times are absolutely okay. My fear of the examination was taken away, I felt like I was in good hands, keep it up! (Original) Ich bin sehr zufrieden ein nettes Team Wartezeiten absolut ok. Mir wurde meine angst vor der Untersuchung genommen ich fühlte mich in Guten Händen weiter so!

(Translated by Google) Dr. Ting is a very nice and competent doctor, first of all. I was also very impressed with the practice, everything went quickly and smoothly. The operation itself went without complications. Unfortunately, during the follow-up care I came across one of the office hours aids who seem to think they were the doctor himself. A very rude woman who barely let me have my say and then just hung up. That's why I only give the practice three stars - top doctor, personal flop. (Original) Herr Dr. Ting ist ein sehr netter und kompetenter Arzt, das mal vorweg. Ich war auch von der Praxis sehr angetan, alles ging schnell und reibungslos. Die OP selber verlief auch ohne Komplikationen. Leider bin ich bei der Nachsorge an eine der Sprechstundenhilfen geraten, die scheinbar denken, sie wären der Arzt höchstpersönlich. Eine sehr unverschämte Frau, die mich kaum zu Wort kommen ließ und anschließend einfach auflegte. Deswegen vergebe ich der Praxis nur drei Sterne - Arzt top, Personal Flop.

(Translated by Google) Have been a patient for years, everything as it should be (Original) Seid Jahren Patient, alles wie es sein soll

Ich wurde aufgenommen, habe etliche Formulare ausgefüllt und abgegeben und mit Schmerzen gewartet, nur um dann, nach der ganzen Zeit ohne Behandlung weggeschickt zu werden, weil dann das notwendige Personal im Feierabend war.

Team als auch Dr Ting..., freundlich, schnell und vor allem kompetent

(Translated by Google) I've only had good experiences. The staff was very friendly towards me. A transfer that was not issued correctly was sent to me by post the next day. I can only recommend this practice. (Original) Ich habe nur gute Erfahrungen gemacht. Das Personal war mir gegenüber sehr freundlich. Eine Überweisung die nicht richtig ausgestellt worden ist hat man mir am nächsten Tag schon per Post geändert zu geschickt. Ich kann diese Praxis nur empfehlen .

(Translated by Google) Dr. Fallahi is a very nice and competent doctor. (Original) Herr Dr. Fallahi ist ein sehr netter und kompetenter Arzt.

(Translated by Google) Quick appointment, short waiting time, competent and professional advice (Original) Schneller Termin, kurze Wartezeit, kompetente und professionelle Beratung

I had a very unpleasant experience here. I was only treated by Dr. for a short time. Fallahi. I was injected with medication in the wrong way, which could have resulted in very serious side effects. I was not told that a mistake was made. I found this out myself and Dr. Fallahi asked about it. Instead of apologizing or addressing my concerns and worries, he reacted very defensively and simply said that mistakes can happen. I really hope it was an isolated incident, but my confidence in this practice is zero.

The doctor is good but the colleague, the woman with glasses and gray hair, wasn't nice at all 😡

The telephone line is constantly busy and messages left on tape are not answered. The lady at reception is always unfriendly. One of the doctors performed my operation poorly and then got annoyed when I asked questions about my problematic consequences. (If you take a urine sample and put the cup in by the flap, the flap on the other side is always already open so that you can look into the back room.) Well, there are also good doctors here and they also respond by email.