(Translated by Google) Hmm... actually I wanted to visit the jeweler and hand in my watch, but when I see the jeweler's response to the negative reviews, I don't really find it sympathetic. If someone doesn't want to give their real name here, that's legitimate. In the same way, it shouldn't make any difference whether the customer bought his watch from the Internet or from a brick-and-mortar store. Everything has its advantages and disadvantages, you can see that very clearly these days with Corona. However, it is of course important to be polite and honest with your reviews. Greetings Unknown. (Original) Hmm... eigentlich wollte ich den Juwelier aufsuchen und gerne meine Uhr abgeben aber wenn ich so die Antworten des Juweliers auf die negativen Bewertungen sehe, finde ich das nicht wirklich sympathisch. Wenn hier jemand seinen echten Namen nicht angeben möchte, ist das legitim. Genauso sollte es keinen Unterschied machen, ob der Kunde seine Uhr aus dem Internet erworben hat oder im stationären Handel. Alles hat seine Vor- und Nachteile, das sieht man in den heutigen Zeit mit Corona ganz deutlich. Dennoch ist es natürlich wichtig, mit seinen Bewertungen höflich und ehrlich zu sein. Grüße Unbekannt.

Conclusion: Good job emphatically After returning the watch with broken glass, a week passed in which nothing happened. When asked, they quickly responded with the statement: There has to be a slightly curved glass on it, otherwise it won't fit with the hands. The glass will be mineral glass, not sapphire like the original, which would be more expensive. My request to simply leave out the inner dial (which was scratched due to a fall) was happily accommodated. Total cost estimate €60. A Danish design watch supposedly costs well over €100, which is therefore economically reasonable. A little dissatisfied, I agreed, but responded immediately afterwards in the form of an email with the following content: 1. An original picture of my watch in which the flat (undomed) glass can be seen. 2. An offer of a comparable DanishDesign watch with sapphire crystal for well under €100. 3. the friendly request to try using a flat glass. A second week later I received a message saying my watch was ready. I rushed to pick it up, result: my special request was nicely taken into account, an original, flat sapphire crystal was also used, nice. Unfortunately, the outer dial was set unacceptably crooked. I was told that due to the lack of the inner dial and holder, this would now be loose anyway and would definitely change in the next few weeks. But at my request an attempt would now be made to place it correctly. My question as to whether the dial could not be glued was answered with "You can't glue something like that, unprofessional", no, not with him. The third week passed. I received the message again that my watch was ready and ready to be picked up. When you pick it up you can see that the outer dial was correctly aligned and yet lightly glued, no additional costs. Without a confident demeanor, I would probably end up with a repair with poor-quality glass, unsightly curves, and a loose, crooked dial. It's nice that Juwelier Nölle is ultimately oriented towards customer satisfaction. I now have a repaired watch according to my ideas and a unique piece that does not exist. The price is OK for the service provided. I hope the watch lasts a long time. I will happily go to Juwelier Nölle again when I know exactly what I want and have enough time for my wishes. Thank you, Nölle team

I've been there several times with different concerns and have always been well served. Today I was there with a high-quality watch to have the bracelet expanded. Jewelers on the Kö couldn't help me. Everyone said I had to send the watch in. Another jeweler said he had never seen such a mechanism and that it wouldn't work. I received lightning-fast help from Juwelier Nölle and I am very grateful for that. Out of curiosity, I also read negative reviews here. I can totally understand why you don't respond politely to some nasty people.

Was there with two watches - top service! To recommend

(Translated by Google) 5 Stars! Good service, friendly and fast. We needed a new battery in my wife's watch. A competitor on Shadowstrasse wanted to send in the watch, another on Kö needed 4 weeks. Nölle did it in 24 hours at a fair price. (Original) 5 Sterne! Guter Service, freundlich und schnell. Wir benötigten eine neue Batterie in der Uhr meiner Frau. Ein Wettbewerber in der Shadowstraße wollte die Uhr einschicken, ein anderer auf der Kö benötigte 4 Wochen. Nölle hat es in 24 h gemacht, zu einem fairen Preis.

We had my husband's grandfather's pocket watch prepared here for our wedding and were very happy with the service. The functionality of the watch was explained in detail when we picked it up. Also highly recommended for changing batteries in ordinary wristwatches. 😉

(Translated by Google) I was looking for a new watch. Since I live in the district, it was clear that I would visit the local dealers first. The business has been around for as long as I can remember. I was also there more often to change the battery of the watch etc. I had a few watches shown to me. The saleswoman was very friendly, competent and tried hard. I then decided on a watch and left the store happy! (Original) Ich was auf der Suche nach einer neuen Armbanduhr. Da ich in dem Viertel wohne, war klar das ich erstmal die lokalen Händler besuche. Das Geschäft gibt es, seitdem ich denken kann. Ich war auch häufiger dort, um die Batterie der Uhr zu wechseln etc. Ich habe mir einige Uhren zeigen lassen. Die Verkäuferin war sehr freundlich, kompetent und bemüht. Ich habe mich dann für eine Uhr entschieden und glücklich den Laden verlassen!

(Translated by Google) Due to the current occasion there is only one photo from the notice. "Shop window shopping". Would be nice if this is used. The business deserves it. Small, fine shop with large clocks (alarm clocks, wall clocks, timers) and wristwatches as well as jewelry including ear piercing with the popular and successful Studex system. No luxury brands, which would be nonsense for the location, but good, affordable traditional brands that you can rely on in everyday life. Great service, nice and friendly. (Original) Aus aktuellem Anlass gibt's nur ein Foto vom Aushang. "Schaufenstershopping". Wäre nett, wenn dies genutzt wird. Das Geschäft hat es verdient. Kleiner, feiner Laden mit Großuhren (Wecker, Wanduhren, Timer) und Armbanduhren sowie Schmuck inklusive Ohrlochstechen mit dem beliebten und erfolgreichen Studex System. Keine Edelmarken, was für den Standort auch unsinnig wäre, aber guten, bezahlbaren Traditionsmarken, auf die man sich im Alltag verlassen kann. Prima Service, nett und freundlich.

I was looking for a Seiko watch that was already sold out and wrote to Mr. Noelle, among others. Luckily, Mr. Noelle still had the watch in stock and immediately offered to send it to me. Since I like to make such purchases personally, I went to Düsseldorf and was given incredibly good advice there. Thank you very much for that and also the great price. Should I be looking for a watch again, I would be happy to use your advice again, Mr. Nölle.

I can't understand some of the bad reviews. They all seem to work for air and love or trade marbles. For my part, I am very satisfied. I was there during my lunch break to have the battery changed on my inherited Seiko from the 60s/70s. Battery including new seal (the old one was completely crumbled) cost just under €20. All this in just 5 minutes. I will definitely come back. Thank you.

The very best advice and top service. The whole package is right here. It's good that there are still traditional and family businesses in Düsseldorf.

First of all: Nölle is expensive. Comparing with other watchmakers in Düsseldorf is always worth it. I am a watch collector and wanted to give away a few watches as a test. Mr. Nölle didn't accept the Brazilian clock at all. I had an original Brazilian replacement crystal of the watch. Mr. Nölle said he had to measure the watch and then insert his glasses. …. There's just more money in it for him. I don't know what's so bad about an original glass. I got another watch back unrepaired. I should have you cleaned for an incredibly high price. Mr. Nölle did not discover that one hand was bent and therefore stopped running as soon as it got stuck on the others. I definitely know better and cheaper master watchmakers in Düsseldorf. The service is friendly. After reading through Mr. Nölle's last sentence in response to my review, I now realize that Mr. Nölle is being rude. Calling myself stingy because others are much cheaper is a strong statement. I just gave the tip to compare the prices. Afterwards everyone can see for themselves whether my review is correct or not.

Super Citizen watch bought over the internet, direct delivery with all documents. After six months I thought the watch was broken, but the company's super fast support helped, my operating errors were the cause. I can fully recommend this company. Paul Ackermann, Remagen, Rhineland

(Translated by Google) I can not understand the bad reviews - the advice / service was honest & well executed and fair in price. (Original) Ich kann die schlechten Bewertungen nicht nachvollziehen - die Beratung/der Service war ehrlich & gut ausgeführt und preislich fair.

(Translated by Google) Well-deserved five stars! Thank you very much for the quick handling of my eight watches. LG to the master watchmaker & team (Original) Wohlverdiente fünf Sterne! Vielen lieben Dank für die schnelle Abwicklung meiner acht Uhren. LG an den Uhrmacher-Meister & Team

The watchmaker and jeweler Nölle has been our point of contact for many years. We are always very satisfied with the competent and friendly advice. Just today I was able to enjoy a pendant that was specially made for a necklace. Special thanks for that. And my husband's watch works perfectly again after the overhaul. We can only recommend the Nölle team.

I was looking for a new leather strap for my somewhat old watch and was given friendly and competent advice and service at Uhrmacher Nölle. The bracelet was changed immediately and after a few minutes I was able to wear my watch again. Everything perfect.

(Translated by Google) I sent a watch to be repaired. I can pick them up a week later. It's a long way for me to get there. Of course, when I was there, the watch wasn't finished. No one thought of contacting me or anything. When asked if there was anything else that could be done about the repair price, the answer was quickly rejected. I no longer go to Nölle. (Original) Ich habe eine Uhr zur Reparatur gegeben. Eine Woche später könne ich sie abholen. Der Weg dahin ist für mich ein längerer. Als ich da war, war die Uhr natürlich nicht fertig. Keiner ist auf die Idee gekommen mich zu kontaktieren oder sonst was. Auf die Nachfrage, ob man denn sonst etwas am Reparaturpreis machen könne wurde schnell abgelehnt. Ich gehe nun nicht mehr zu Nölle.

(Translated by Google) Had the batteries changed in 2 watches today. Inexpensive, fast and very friendly. They gave me good advice on another matter too. great service Definitely recommended !!! thank you again (Original) Habe heute bei 2 Armbanduhren Batterien wechseln lassen. Preiswert, schnell und sehr freundlich. Haben mich auch in einer anderen Angelegenheit gut beraten. Toller Service. Auf jeden Fall empfehlenswert !!! Dankeschön nochmals.

Naja. Eine Anfrage zur Begutachtung einer Gebrauchtuhr wird nur halb gelesen und prinzipiell das Produkt Revision angeboten. Bei Hinweis, dass eine Revision nicht angefragt und nicht notwendig sei, wird meine Anfrage mit einer Floskel beendet. Kommt bei mir wie folgt an: sind sehr unflexibel und Kunde passt in kein Schema. (Translated by Google) Oh well. A request for the appraisal of a pre-owned watch is only half read and the Revision product is offered as a matter of principle. When I am informed that a revision is not requested and not necessary, my request is ended with a phrase. Comes to me as follows: are very inflexible and customer does not fit into any scheme.

(Translated by Google) Changing the leather strap of an old mechanical watch. Good advice & detailed workmanship at an absolutely fair price. (Original) Lederarmbandwechsel einer alten, mechanischen Uhr. Gute Beratung & detailierte Verarbeitung zu einem absolut fairen Preis.

(Translated by Google) I was there with my daughter to have her ears pierced. A very dear lady was warm and loving to my daughter. The advice was extremely competent and friendly. I can only recommend it. (Original) Ich war mit meiner Tochter zum Ohrlöcher stechen dort . Eine sehr liebe Dame ist herzlich und liebevoll auf meine Tochter eingegangen. Die Beratung war ausgesprochen kompetent und freundlich. Nur zu empfehlen .

Over 70 year old wristwatch repaired. Of course, the cost of the repair was higher than the value of the watch. This became me but also clearly stated, both when accepting the watch and later when giving a telephone estimate. I don't even want to think about how many hours of work it took to dismantle the watch, remove the traces of decades of lack of care and then do it all again to be assembled functionally. And it worked, the watch runs reliably again and is sufficiently accurate for its age. I am very satisfied with the work done.