4/5 Marie M. 2 years ago on Google
Just
celebrated
my
father's
60th
birthday
by
staying
overnight
at
Bayernhutte
and
we
had
a
great
time.
The
rooms
were
beautiful
and
comfortable,
the
sauna
was
amazing,
the
food
was
tasty,
and
they
even
served
a
cake
I
had
made
for
my
father
on
a
nice
platter
:)
The
only
big
negative
point
for
us
was
getting
to
the
place
and
back.
We
called
three
times
before
going
to
specifically
ask
how
long
it
takes
to
walk
there
from
the
top
of
the
gondola
and
how
steep
it
is
because
my
mom
can't
walk
very
well.
We
were
told
each
time
that
it
was
a
short
15min
walk,
mostly
flat,
and
that
if
there
was
a
problem
with
my
mom,
they
would
come
get
her
via
snow
scooter
without
any
issues.
The
walk
was
at
least
30min
at
normal
walking
pace,
the
last
part
was
super
steep
(going
down
a
red
slope)
and
required
to
cross
a
ski
slope
which
was
not
super
safe,
especially
for
a
slow
walker
like
my
mom.
When
we
called
to
ask
for
my
mom
to
be
picked
up
at
the
top
of
the
red
slope
by
snow
scooter,
the
person
on
the
phone
acted
surprised
and
reluctantly
came
to
pick
her
up.
The
next
day,
when
we
asked
for
her
ride
back,
we
were
told
no,
that
we
should
call
the
emergency
rescue
services
because
they
did
not
have
time.
In
the
end
they
asked
for
50
euros
to
bring
her
only
half
way
to
the
gondola
(just
up
the
red
slope);
which
we
negotiated
down
to
30
euros.
Honestly,
this
kind
of
ruined
the
mood
and
made
my
mom
feel
really
terrible.
If
one
of
your
staff
promises
something
to
the
customer,
you
should
be
delivering,
instead
of
making
us
feel
like
our
request
was
unreasonable
even
though
we
had
agreed
on
this
option,
and
that
instructions
to
get
to
the
place
were
completely
unreasonable.
Our
whole
stay
was
amazing,
but
this
really
makes
me
wonder
if
I
will
come
back...
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