Bought a nice bag for my daughter, we received good advice and a nice offer!

Nice shop with a nice saleswoman. Bought sneakers and bags here.

I rarely give or read Google reviews, but my experience is absolutely worth sharing. This week I was traveling as a trainer with heavy seminar luggage. Right at the beginning of my trip, one wheel of my 4-wheeled suitcase said goodbye. The transfers by train (of course, as so often with spontaneous reversed train sequences) were an absolute nightmare on the journey. Unfortunately, as a seminar leader, I don't have time to go shopping on the side. But I knew that my back/shoulders wouldn't have been able to cope with a return journey like the outward journey. Instead of ordering a replacement suitcase from Amazon and having it delivered to the hotel, I jumped out of the taxi for 5 minutes on the way to the hotel, rushed to the Leder-Hagemann store in Rüdesheim, explained my situation to a nice saleswoman and spent 5 minutes . later I was free of my worries about the return journey and had a great travel bag. I was served quickly, competently and warmly. That alone was a great experience. Unfortunately, while packing 2 days later, I noticed that a seam was coming apart. The bag wasn't fully packed, still unused and now this... I called and was even able to give the saleswoman's name because it was on the receipt (a great idea!). I spoke to the colleague and described the situation in a friendly manner. I was immediately confronted. regret was expressed and a solution was sought. Such warm contact again! Unfortunately, the bag was not available a second time in the color I wanted. Of course, an exchange would have been easiest. In addition, at the end of the seminar I hardly had any time to look for an alternative, I had to catch my train. What to do? Without hesitation, the saleswoman gave me her private cell phone number, she saved me, I sent her photos and receipts of the bag via WhatsApp. She immediately addressed the problem and contacted her boss, who immediately tried to find a solution. I was informed in the meantime, free postal labels were emailed to me for a return... and all of this within a short period of time, while I was able to continue working at the same time without any stress. A long text... but how differently could I have described this mixture of customer orientation, competence, empathy and warmth? And it goes even further: at the moment the boss is checking whether the bag can become a goodwill case, since a repair is probably not possible. L-Travelite (that's the producer/brand) will probably comment positively on this tomorrow. The boss wrote to me telling me not to send the bag back immediately; he would contact me again. The aim of these new lines was to save me some effort if necessary. What a great customer focused team! What a shame that I live 600km away…. I would often shop here, for myself and for others. I saw so many wonderful bags there! 1000 thanks to the Leder-Hagemann team in Rüdesheim! I am an independent trainer for emotional intelligence, appreciative leadership and, above all, emotional selling! I don't know what more ideas I should give you! I couldn't think of anything. On the contrary, I will certainly report on this experience often and warmly recommend you to others (I am currently doing so). Exceeding customer expectations and surprising customers is what creates truly loyal, sustainable relationships! Kind regards, Irena Fiedler

Great little shop with a large selection of shoes, purses and more. I went in for shoes and bought 2 pairs, 2 purses and a backpack.

Small but nice and a good range. The staff is friendly and accommodating, I come here often and am amazed at how large the selection of suitcases is. The store looks small from the outside, but big inside. If you are looking for travel essentials or leather goods, you have come to the right place. I can only highly recommend the store.

In addition to another shoe shop, this is the only specialist shop for leather goods in Rüdesheim. It's worth stopping by because of the many offers.

Nice advice, good prices. However, the big anniversary campaign is intended more to attract general customers. The discounts are not intended for branded goods. Since the store is relatively small, there aren't many other items available for sale.

Today was the last time I entered this store. It has happened to me again and again that I was ignored. Even though I wanted to buy something. There was no response to my good morning, instead they were talking loudly with a customer. After 5 minutes I finally left. After all, there are also good leather shops in Mainz.

Great little shop with a good price-performance ratio and very friendly, competent service. I always find what I'm looking for there.

Bought shoes for my wife and asked if I could exchange them later. This question was answered with: yes. answered. Of course they didn't fit right away. so back again. Exchange is no problem but only as a voucher. was no comment from the saleswoman in the morning with a hint. and this in a shop where a lot of walk-in customers go.