I have never experienced such an unfriendly shop. The bike wasn't even ready in 4 weeks, 4 days were promised. In the end there were only stupid answers and the seller's wish was to please take the bike back with you. What can I say.

Thank you very much for that, that's service!!! and the boys are nice too. I found my workshop, absolute recommendation.

I bought an e-bike here for my wife two years ago and have now returned it to customer service. The “cheap” price made me suspicious when I picked it up. When I asked, I was simply told that the screws had all been tightened and the hydraulic brakes had been checked. (I could have done that myself) The customer service certificate was only entered in the customer service booklet after an express request. My question about a software update was not answered at first and then denied with the argument that I had not expressly requested it and of course it would cost extra. (If the amount had been even higher, I probably wouldn't have noticed it at all. When I take my car to a service center, I would be shocked if they only checked the engine when specifically instructed to do so). When I complained about this, I only received rude answers. Conclusion: If I buy a bike today in the range of €2000 or more, I expect appropriate service afterwards. It's not available here. Next year I will take the bike to customer service where it deserves its name, even if it is a little more expensive but more correct. In this booming industry, the idea that these things belong together has probably not yet reached everyone.

The repair took weeks. When I picked it up my brakes weren't tightened even though I specifically asked for it. Even on the day of collection, the employee didn't want to tighten the brakes when I asked again; instead, they explained to me why that didn't make sense. The brakes were too loose almost all the way! I then had to recreate them at home. Otherwise, they didn't find the shard in the tire that was responsible for my flat tire. Two days later I had another flat tire. I won't go there again.

Ich war heute früh mit meinem Fahrrad (Notfall Platten 😭) war sehr nett empfangen und überaschen ,dass so ungefähr im 20 min fertig ist! AUßERDEM waren andere Sachen dabei geprüft und im Ordnung gebracht!!!!! 👍Sehr schnelle, professionelle Hilfe. Möchte mich sehr herzlich bedanken bei HERR DOGAN 🌺und seinen Kollegen Ich kann FAHRRAD- CENTER GÖGGINGEN EMPFEHLEN 👍👍👍👍👍👍VON mir haben Die Jungs verdient mehr als 5⭐VON MIR PERSÖNLICH ⭐10⭐VIELEN DANK (Translated by Google) I was there early this morning with my bike (emergency flat tire 😭) was received very nicely and surprised that it was ready in about 20 minutes! ALSO, other things were checked and put in order!!!!! 👍Very fast, professional help. I would like to thank MR DOGAN 🌺 and his colleagues very much. I can RECOMMEND BICYCLE CENTER GÖGGINGEN 👍👍👍👍👍👍 FROM me The boys deserve more than 5⭐ FROM ME PERSONALLY ⭐10⭐ MANY THANKS

I brought the road bike with me to adjust the gears. After 2 days no one called me. I went to them and found my bike on display along with the other bikes. I absolutely advise against it. Instead of repairing the bike, they advertise to attract customers...

I've had my bike that I bought there a few years ago for repairs several times, service was quick and to my satisfaction. Everything was ok

(Translated by Google) Was received very nicely. The problem with my bike was quickly resolved. The brakes were checked and changed immediately. (Original) Wurde sehr nett empfangen. Das Problem mit meinem Fahrrad wurde schnell gelöst. Die Bremsen wurden überprüft und gleich gewechselt.

(Translated by Google) The problem with the bike was fixed immediately and without an appointment. Very friendly staff and excellent value for money (Original) Das Problem am Rad wurde gleich behoben und das ohne Termin. Sehr freundliche Mitarbeiter und ausgezeichnetes Preis-Leistungs-Verhältnis

Excellent service. Gear shift adjusted and brake pads replaced. Without an appointment and within a very short time. Price/performance unbeatable. Highly recommended!

Repairs take longer than average. I've never had to wait that long. The promised week was not kept. I won't come back again

Sehr freundliches Personal, aber nicht aufgesetzt. Man wird beraten wenn man es möchte und niemand drängt einem etwas auf. Wir waren schon öfters dort, wegen Kleinigkeiten und wir kommen gerne wieder, wenn das Rad was braucht. (Translated by Google) Very friendly staff but not fake. You will be advised if you want it and nobody is forcing anything on you. We've been there several times for little things and we'll be happy to come back when the bike needs something.

Top Service - Bremsen entlüftet und Bremsbeläge ausgetauscht - ohne Termin und in kürzester Zeit. Absolut zu empfehlen. (Translated by Google) Top service - brakes bled and brake pads replaced - without an appointment and in the shortest possible time. Absolutely to recommend.

Mir wurde sehr kompetent und schnell bei meinem Problem geholfen. Der Mitarbeiter Marcelo war sehr hilfsbereit und freundlich. Ich komme sehr gerne wieder! Vielen Dank (Translated by Google) I was helped very competently and quickly with my problem. The employee Marcelo was very helpful and friendly. I would love to come back! Many Thanks

With my e-bike worth almost €2700, I had two broken keys after about 2 weeks (the plastic part of the key fob was torn on both of them). I asked the manufacturer and within just 2 days the answer came that I should Have a locksmith make new keys! After a year the rubber on the pedal came off and the seller told me that it was my shoes. He was curt, things like that don't get fixed. A guarantee lasts 2 years! and these defects are covered by the warranty. For an expensive bike, I expect appropriate service and minimal customer friendliness

I took my eBike in for repairs this week. I usually repair a lot of things myself, but this time I didn't have the tools I needed. The delivery was pretty straightforward. My wishes were briefly noted with the note that my parts had to be ordered first. After 3 days I received a call that the bike was ready and I could pick it up again. Repair perfect. I received a printed report of the software update. Everything great at a really fair price! I'd love to come back.