Probably partly a victim of Telekom's processes, but overall very unsatisfactory. Was referred to the “large Telekom shop” in the city center to expedite the replacement of my defective device under warranty - only to hear that they haven't done that for years... If I hadn't already made 4 hotline calls If I had received 4 different pieces of information from different people, I would probably have been upset... unbelievable bunch of outdated official thinking - the shop can't do anything about this, but Telekom is Telekom...

DO NOT USE THIS STORE!!! Be very careful with this store and in your contact with Mr Mergim Brahim. We cancelled our contract for our landline and TV internet and returned all our material back in January 2019 as we left Germany. We were told it was all fine and we do not have to worry about anything. No one informed the DT head Office and we are now in May 2019 and keep receiving invoices and had about 10 email exchanges with DT Head Office as they claim we did not cancel the contract nor returned the material. We have stopped paying and the problem is still not solved!!!!!! We really recommend not to use this office nor these people.

Extremely unfriendly, dismissive service - twice in a row - from a young "gentleman" with a short black haircut. That's that Pure CUSTOMER SERVICE. I'm pissed... I'll never go there again (All my questions were then solved in the Shadow Street customer center)

Schade, als Prepaid Kunde scheint man nicht mehr als Kunde zu zählen. Als ich Fragen zu meinem Prepaid Auftrag hatte, hat man mir gesagt, dass man bei diesem Shop keine Prepaid Kunden mehr bedienen darf. Zum Glück war da der Debitel Shop nebenan der Mitarbeiter hat mir dort gesagt, dass viele sich beschweren und für 5 Min Arbeit einfach abgewimmelt wurden. Da Prepaid Kunden wohl nichts mehr reinbringen. Nun gut dann hat der Debitel Shop eben mein Geld bekommen. Anscheinend kann sich die Telekom vor Aufträgen nicht retten (Ironie Off). Vodafone und Telekom haben es wohl nicht mehr nötig Kundenservice zu zeigen. (Translated by Google) It's a shame, as a prepaid customer you don't seem to be counted as a customer anymore. When I had questions about my prepaid order, I was told that this shop was no longer allowed to serve prepaid customers. Luckily there was the Debitel Shop next door. The employee there told me that a lot of people were complaining and that they were simply given up for 5 minutes of work. Because prepaid customers probably don't bring anything in anymore. Well then the Debitel Shop just got my money. Apparently Telekom cannot save itself from orders (irony off). Vodafone and Telekom no longer need to show customer service.

(Translated by Google) Only best experiences with this Telekom Shop made. Great service and understanding for more difficult cases. Always my pleasure! (Original) Nur beste Erfahrungen mit diesem Telekom Shop gemacht. Toller Service und viel Verständnis für schwierigere Fälle. Immer wieder gerne!

Freundliche und hilfsbereite Mitarbeiter die aber für die unfreundlichen Geschäftsgebaren ihres Arbeitgebers nicht's können. Ich sage nur Neuvertrag für Bestandskunden ohne Preisnachlass wie bei Echten Neukunden. Dann lieber zu einer Konkurenz wechseln, selbst Schuld. (Translated by Google) Friendly and helpful staff who can't do it for their employer's unfriendly business practices. I say only new contract for existing customers without discount as with genuine new customers. Then switch to a competitor, your own fault.

(Translated by Google) Always a friendly atmosphere and a competent advice. Thanks to the team. LG Bietzenbach (Original) Immer eine freundliche Atmosphäre und eine kompetente Beratung. Danke an das Team. LG Bietzenbach

5 Sterne für das bisher beste Erlebnis in Telekom Shop. Ich komme aus Hamburg und war beruflich in Düsseldorf, dort bin meines Anliegen wegen in den Telekom Shop auf der Luegallee gegangen und kann ganz klar sagen so einen Service habe ich seit langem bei der Telekom mit unter in Hamburg nicht erlebt. Der Service und die Fachkompetenz des Hr Brahimi hat mir sehr zugesagt. Er hat mir bei jeder meiner Fragen weiterhelfen können und hat meine privaten Verträge ausgebessert, die ich sodass ich jetzt mehr Leistung in meinen Verträge habe. Wir haben uns nicht nur über meine Verträge unterhalten, sondern auch Hr Brahimi hat mich auch bzgl. Meiner Familie, meiner Hobbies befragt - bin kein DORTMUND fan heheh-. Zur Wartezeit kann ich nichts sagen, da kein andere Kunde vor mir angestanden hat. Alles im allem muss ich sagen - das habe ich auch scherzhaft zu Hr Brahimi gesagt - das er nicht bei uns in Hamburg arbeiten kann hehe;). (Translated by Google) 5 stars for the best experience in Telekom Shop so far. I come from Hamburg and was in Düsseldorf for work, I went to the Telekom shop on Luegallee for my request and I can definitely say that I haven't experienced such a service at Telekom in Hamburg for a long time. The service and the professional competence of Mr. Brahimi really appealed to me. He was able to help me with any of my questions and improved my private contracts, which I now have more power in my contracts. We not only talked about my contracts, but Mr. Brahimi also asked me about my family and my hobbies - I'm not a DORTMUND fan heheh-. I can't say anything about the waiting time because no other customer queued before me. All in all I have to say - I said that jokingly to Mr Brahimi - that he can't work with us in Hamburg hehe;).

Swift and friendly service. Short waiting time. Solved my problem and did not even charge me.

Don't buy device from telekom shop! I bought a XPLORA kidswatch for my son with 2 years contract. However, the battery performance deteriorates sharply in only 6 months! When I send the device back for repair, Telekom told me "No warranty" and return it directly. It's 2 years postpaid contract! With such low quality device and no repair service at all. A decadent bureaucracy! No attention to the customer's experience at all!

Very good advice and nice staff always happy.

Great service and super nice staff. My concerns were dealt with much more competently here than on the Telekom hotline. Clear recommendation

I had a nice salesperson who made it easier for me to decide on a new contract. He was also able to answer all of my questions in a professional manner, which has unfortunately become a rarity these days.

Top service! Reliable and customer-oriented advice. Thank you again. I will recommend you to others

(Translated by Google) All my questions were answered by the on-site team! Very friendly and competent employees (Original) Alles meine Fragen wurden vom Team vor Ort beantwortet! Sehr freundliche und kompetente Mitarbeiter

(Translated by Google) Always served well (Original) Immer bestens bedient worden

(Translated by Google) Great advice, I feel I'm in good hands there. Always my pleasure ! (Original) Top Beratung, fühle mich dort gut aufgehoben. Immer wieder gerne !

(Translated by Google) great load . Neat , clean and competent staff :) (Original) Super laden . Ordentlich , sauber und kompetente Mitarbeiter:)

(Translated by Google) Friendly, competent, great customer service and great team. I can only recommend (Original) Freundlich, kompetent, super Kundenservice und klasse Team. Kann ich nur weiter empfehlen

We needed a new contract for our pharmacy. We received help very quickly and easily! Attention was also paid to the new phone number sequence, which is very important in businesses for faxes etc! The technician is coming next week - thank you! One can only be happy about such neighbors!!! :)