2/5 Chuck S. 7 months ago on Google
It’s
disappointing
to
give
an
overall
2
star
rating
to
an
eating
establishment
when
the
food
was
excellent.
However,
the
service,
integrity,
and
leadership
were
so
bad
that
it
overshadowed
the
evening.
First,
the
good—we
had
pepperoni
pizza,
sausage
pizza,
a
margarita
pizza,
and
mozzarella
cheese
sticks.
It
was
all
very
good.
Second,
the
bad—our
server
spilled
an
entire
tray
of
drinks
on
someone
in
our
dinner
party.
She
was
very
flustered,
and
embarrassed.
It
caused
quite
a
scene
in
the
restaurant,
and
she
made
an
admirable
effort
to
clean
up
the
situation.
Finally,
the
ugly—although
it
created
a
significant
scene
and
a
patron
was
completely
soaked
by
the
spilled
tray
of
drinks,
no
one
from
management
came
out
to
acknowledge
what
had
happened
or
to
make
sure
everyone
was
okay.
I
generally
do
not
expect
to
have
my
dinner
comped,
but
under
the
circumstances
I
was
felt
the
young
lady
that
was
showered
in
drinks
deserved
it.
When
the
checks
came…
full
price.
They
finally
discounted
the
check
after
we
pressed
the
issue.
Accidents
happen,
and
this
was
totally
recoverable
had
Bootlegger
leadership
been
proactive
about
the
situation
and
done
the
right
thing
from
the
start.