1/5 Jessica B. 8 months ago on Google
My
husband
and
I
travel
to
Albuquerque
several
times
per
year,
as
we
own
three
businesses
there.
We
always
choose
to
stay
at
The
Marriott
Pyramid
Hotel
and
we
always
have
a
more
than
wonderful
stay
and
the
staff
is
always
extremely
friendly.
Well,
this
one
particular
stay
not
even
a
month
ago,
was
the
most
horrendous,
embarrassing,
disrespectful
and
unprofessional
stay
ever,
by
far,
from
every
hotel
I've
ever
stayed
at
in
my
whole
entire
life.
In
the
early
morning
hours
of
the
day
we
were
supposed
to
check
out
(mind
you,
it
was
almost
4
am),
the
room
phone
rings
and
awakens
us
out
of
a
dead
sleep.
I
had
just
fallen
asleep
maybe
20
minutes
prior
to
that.
I
was
going
through
a
miscarriage
at
the
time
and
having
a
rough
time.
The
gentleman
at
the
front
desk
(I
cannot
remember
his
name,
maybe
Dennis?)
informed
my
husband
that
he
was
conducting
the
night
audit
and
that
our
credit
card
did
not
go
through
and
we
were
to
pack
our
things
immediately
or
he
was
going
to
call
the
police
department.
My
husband
was
trying
to
explain
to
him
(as
we
did
the
day
prior)
that
we
had
just
made
a
payment
on
our
credit
card
and
that
it
would
not
post
until
8
am
the
morning
of
our
departure
and
we
were
informed
that
was
not
a
problem
at
all.
All
of
a
sudden,
security
was
at
our
door
(his
name
was
Brad
and
he
was
AMAZING!
Extremely
professional,
understanding,
compassionate
and
patient)
informing
us
that
he
was
very
sorry
but
we
were
going
to
have
to
vacate
the
premises.
I
was
on
bed
rest
due
to
my
miscarriage
and
the
man
from
the
front
desk
kept
calling
the
room
phone
over
and
over
and
over
rushing
us
and
threatening
us
with
the
cops.
We
eventually
were
able
to
pack
up
(with
Brad
standing
at
our
open
door
watching
us,
which
he
was
only
doing
his
job
but
it
was
still
uncomfortable
to
be
treated
as
if
we
were
some
hardened
criminals)
and
as
we
were
escorted
out,
I
stopped
at
the
front
desk
to
ask
for
the
man
at
the
front
desks
name
and
for
his
bosses
name
as
well.
The
man
just
laughed
at
me
and
walked
away
as
I
was
still
(very
nicely
and
calmly)
speaking
to
him
and
began
to
mock
me
as
he
walked
to
the
back
office.
Brad
was
nice
enough
to
provide
me
with
the
information
I
requested
and
apologized
for
the
inconvenience.
At
this
time,
it's
literally
7:45
am
-
15
minutes
away
from
when
our
credit
card
could
have
been
ran
and
would
have
gone
through.
A
couple
of
days
later,
I
sent
an
email
to
the
main
boss
there,
Thaddeus,
and
a
month
later,
still
have
yet
to
receive
a
response.
Posted
all
over
their
hotel
are
signs
that
say
that
their
mission
is
to
ensure
that
every
guest
leave
100%
satisfied
and
if
they
are
not
to
please
alert
one
of
the
staff
members
so
the
issue
can
be
addressed.
Well,
that's
a
HORRIBLE
mission
statement.
We
will
NEVER
stay
there
again
and
I
HIGHLY
recommend
that
nobody
else
does
either.
Worst
experience
of
my
life.
So,
should
you
choose
to
not
heed
my
warning
and
still
stay
here,
good
luck
and
stay
on
your
toes
and
just
hope
that
Dennis,
or
whatever
his
name
is,
isn't
working.
And
shame
on
you
Thaddeus
for
never
following
up
with
us.
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