Children's Hospital New Orleans LCMC Health image

Children's Hospital New Orleans LCMC Health

Mental health service ā€¢ Surgeon ā€¢ Cardiologist ā€¢ Emergency room ā€¢ Childrens hospital ā€¢ Neurologist

šŸ˜  Let me start off positive by saying that the new renovations are decent, and the Hospital is clean. Also the Doctors, and Nurses are well mannered. That being said the Staff at the front desk, anyone who answers the phone, and the People who work in the hospitals chic-fila, are some of the worst, a... People often mention hospital, care, staff, nurses, time, surgery, child, children, Hospital, room,


Address

200 Henry Clay Ave, New Orleans, LA 70118, United States

Website

www.chnola.org

Contact

+1 504-899-9511

Rating on Google Maps

3.70 (338 reviews)

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Featured Reviews


Frequently mentioned in reviews: hospital (29) care (21) staff (19) nurses (18) time (17) surgery (16) child (16) children (15) Hospital (14) room (13)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Mitchells Making M. 1 year ago on Google ā€¢ 150 reviews
    Childrens Hospital was amazing. We had just arrived at the New Orleans port from our Disney Cruise. Before we got off the ship, my son began complaining of stomach pain and vomiting. We were able to get off early due to concierge services, thank God for that. Once we got home, my son kept vomiting and the pain got worse. We went to urgent care, they referred us to Childrens.. we checked and weā€™re immediately called to the back. Ultrasound was done and lab work which revealed appendicitis.. surgeons came to the bedside and told me that he had to have surgeryā€¦ from the beginning to the end, the staff was amazing.. I was there with my 11 year old and my ill son until my husband came and they treated us so well.. we met the anesthesiologist, the nurses what would be in surgery..the surgery was a success.. we spoke to the MD afterwards.. the whole experience reassured us that our son was in good hands.. we are forever thankful and grateful that God blessed us to be cared for by those healthcare professionals. THANK YOU CHILDRENSā¤ļø
    3 people found this review helpful šŸ‘

  • 1/5 NOLA R. 2 years ago on Google
    Let me start off positive by saying that the new renovations are decent, and the Hospital is clean. Also the Doctors, and Nurses are well mannered. That being said the Staff at the front desk, anyone who answers the phone, and the People who work in the hospitals chic-fila, are some of the worst, and rudest employees that I have ever had to deal with. I called and asked to be transferred to a specific specialist (not listing type to protect my child), the lady transfers my to the wrong department, waited on old to be transferred back to front desk, second lady answers with an attitude, as if it was a huge inconvenience to transfer my call, then proceeds to just hang up the phone. Now I have to go through the robot phone maze all over again, after over an hour I finally get transferred to the right department to be told, and I quote, "We ain't got that" CLICK! unacceptable, this hospital is for our children, treat it as such. On a separate occasion, I waited with my child at the Chic-fil-a for 30 minutes trying to get someone's attention, while the entire staff played on there phones, and laughed about feeds from TicTok. They even made eye contact and then rolled their eyes at me, when I asked if I could order lunch, and I was being polite mind you. If my child wasn't with me I would've had some choice words for those people. Anyways, if there were any other option I would choose so, but you know how Monopolies are. Please hire competent workers, who know how to talk to people with sick kids, can speak clearly, and can answer/transfer the phone calls without acting like I'm asking them to recalibrate the Apollo Man, it's been a day, all this during a Pandemic and a formula shortage/recall at that. Way to be New Orleans!
    4 people found this review helpful šŸ‘

  • 5/5 Kathleen R. 3 years ago on Google
    We are still here for another week but I can say this. Everyone from the parking garage to the other side of the hospital where we have to be has been exceptional. I have not seen the level of teamwork in a while & last time was UHC@NO. I am forever grateful & thankful for what this hospital has done & continue to do. 6th floor rocksšŸ‘šŸ‘ Also whomever is the pilot of the Children's Hospital Helicopter awesome flying. Beautiful. Once again the entire staff at this hospital went above and beyond my hopes for my granddaughter. We live almost 3 hrs away,the oral surgeon and the dentist (Dr King&Dr. Fournier) took their time working with their teams here were able do help and get the oral care we had been waiting for a year. This is by far the most compassionate and competent entire hospital that keeps family involved with patients care. To the owner know what you have is very unique.
    3 people found this review helpful šŸ‘

  • 1/5 Elisha T. 9 months ago on Google
    I waited 3 months to see a GI specialist for my daughter. I got stuck behind a train and called the clinic twice to let them know that Iā€™m going to be a little late because of the train. I rushed there just for Dr. Elizabeth Mondough to send a nurse out to reschedule me a whole month away. Usually I would be very understanding but there was not a single kid or parent in the lobby and none in the back from what I can hear. I saw doctors and staff just chatting or walking around. They clearly didnā€™t care for my daughter so I will not be returning here and I will not have my daughter be seen from someone obviously doesnā€™t care for her clients.
    3 people found this review helpful šŸ‘

  • 1/5 Jennifer S. 7 months ago on Google ā€¢ 59 reviews
    Took my nonverbal autistic son there, waited 3.5 hours before even being triaged. The registration lady was very sweet and offered to take us to the room next door to the resource room so he wouldnā€™t be overwhelmed the two ladyā€™s in there were rude and had An attitude because he couldnā€™t wear a mask. When he finally got back to a room he wasnā€™t swabbed a chest X-ray preformed the symptoms were pretty much just treated with amoxicillin without even knowing what exactly was going on with him. I have been taking all 4 of my kids here for 13 years and this was the worst experience ever. I have worked in healthcare for 27 years so I pretty much know what Iā€™m talking about.
    2 people found this review helpful šŸ‘

  • 1/5 Kay C. 6 months ago on Google ā€¢ 3 reviews
    Childrenā€™s Hospital used to be top tier one of the best childrenā€™s hospital in Louisiana . In recent years this hospital has completely gone downhill. I hate it! Donā€™t get me wrong the Metairie location is amazing , but the Henry Clay one , is insane. I grew up in & out of this hospital due to Asthma but disappointment is an understatement . I wouldnā€™t even send a fish here! We had a one day overnight stay , We were transported by the ambulance , which meant we had to wait on our ride once we got discharged the rn said my supervision wanted to know ā€œwhen youā€™re leavingā€ we need the room as if I didnā€™t have a 2month old . As if my child didnā€™t have RsV. Oh & The refrigerator on floor 3 where you can get something to drink was nasty nasty. Everybody want to be a nurse but not everybody deserve the title. Itā€™s hard to find good nurses these days .
    2 people found this review helpful šŸ‘

  • 4/5 Lee P. 1 year ago on Google
    First of all I would start off by saying This is a great hospital with SOME great Doctors and Nurses. My son have been in and out for almost 2 years. Staying weeks and months at a time. Monday my son went to surgery where he almost lost his life and while in surgery someone went in his room and stole some of his belongings. Administration and Security tried to make it like we may have lost (1) item ā€œAirPodsā€ I tracked them, it led me to the cafeteria why the cafeteria if my son was in OR (Operating Room) then went straight to ICU šŸ¤” the alert went off right where I was standing at. Meaning the AirPods are very close to me. Security walked me to the side, I tried to explain to him but he was not listening to one word I was saying. The Head Nurse Bridgette walks in and asked to walk in the kitchen to see if the phone will alert again, well it didnā€™t because it was about 30-40 minutes later. Now by that time the theif have turned them off. I was getting upset, trying to explain and Bridgette walked off. Security said he didnā€™t/couldnā€™t see anything on the camera. Now missing books and AirPods are gone. The next morning the location was disabled because now the theif have left the hospital and disconnected. Yesterday I spoke with Kristin, she seemed nice and they are replacing the AirPods. šŸ¤¬ And the investigation is still ongoing!!!!!!!!! Am I satisfied???? Not at all because I will be speaking to other officials out of Childrenā€™s Hospital because I already know, they think buying new AirPods will make me feel better. I have never had an experience like this with this Hospital. Thanks To ALL my sons NURSES, THE GI TEAM, THE PELICAN CREW, SURGERY TEAM, INFECTION AND DISEASE TEAM, and the ones I didnā€™t mention! šŸ‘šŸ½ You guys are the real MVPā€™s
    2 people found this review helpful šŸ‘

  • 1/5 Jennifer P. 2 years ago on Google
    Worst hospital!!!! Too busy forcing mental health down throat's to actually tray patients. Instead they will traumatize your children then bill you for it! I have tanked all my children away from this hospital system. They violate parents rights and children's! Don't do it!!!!
    1 person found this review helpful šŸ‘

  • 5/5 Kelunique B. 2 years ago on Google
    With the way the world is changing šŸ™šŸ½It feels good to have great Dr.That we can trust to care for our kids . I strongly recommend Dr.Amanda Giles in Audiologist and student šŸ‘©ā€šŸŽ“ Savannah Perfect doctorsšŸ„€
    1 person found this review helpful šŸ‘

  • 1/5 New Orleans N. 2 years ago on Google
    Draw blood six times already...they don't know what they are doing to my child.
    1 person found this review helpful šŸ‘

  • 1/5 Shannon B. 3 years ago on Google
    Absolutely miserable experience! We were told to check in at 8am for dental surgery. They were behind so we were told it would be AT LEAST 3-4 more hours. Our Autistic 5 year old doesnā€™t sleep, so we were up all night listening to her cry for food and milk. We stayed in a hotel because we live 1 and a half hours away and had to drive her around New Orleans in the middle of the night to try and take her mind off being so hungry. We ended up having to cancel the surgery because she wasnā€™t going to last that long without food or milk, after going all night without. Itā€™s disappointing that a hospital specializing in Childrenā€™s care canā€™t maintain a timely schedule. Last night was excruciating and the thought of having to do this all over again is unimaginable.
    1 person found this review helpful šŸ‘

  • 5/5 Kenneth R. 1 year ago on Google
    Iā€™ve been going to Childrenā€™s Hospital for about almost a month now, with my niece being there getting treatment, I met this very diligent and helpful officer in your facility His name is Karl Rodriguez. He is one of the nicest guys youā€™ll ever meet not to mention heā€™s very professional when it comes to his job and helping an elderly like me . Every time he sees me getting out my car he run and helps me open my car door and help me get my wheelchair out the back of my car without any hesitation, He always says ā€œGood morning sir , Good afternoon sir how are you doing . ā€œ thatā€™s a good example of a good officer, good company and hoping whoever is the one running the department sees how hard working and dedicated they are especially how this gentleman Karl Rodriguez treat me like his own family or someone very important not to compared to any public safety or police officers I have met . We even have a great conversation a long the way but it just too personally so I just leave it there where we left it . I just hope that you see how this gentleman works and how dedicated he is and he will do anything for the safety of the people there at lcmc . I donā€™t know how much the pay rate of the officer working there but I do wish lcmc public safety will pay officers the pay they deserves . Iā€™m writing this review because I want them to be recognized . I want the chief of public safety to read this so please hand it to him . I am very much looking forward for my next visit there and keep up the good work for making all your employees feel appreciated.
    1 person found this review helpful šŸ‘

  • 1/5 Tess R. 8 months ago on Google
    Beware of Childrenā€™s Hospital! My family had a horrible experience at this hospital - staff and doctors alike. Itā€™s no surprise that Ochsnerā€™s Childrenā€™s Hospital is the top ranking childrenā€™s hospital in Louisiana. If you have a choice for your little ones, choose Ochsner! Edited to add: I did reach out to the patient experience team, and I received an apology letter addressed to my deceased daughter that had just passed awayā€¦
    1 person found this review helpful šŸ‘

  • 5/5 Dhaval P. 2 years ago on Google
    Customer service is good! But huge suggestion that this hospital should consider doing immediately. Get emails for every patients you have and tell them to DocuSign for any treatment and etc. and also let them pay for their treatment, surgery, and more online. Because 1/2 Tab Fastener File is $81.89. Two months back it was around $50.00 at Office DEPOT/Max. So, you can assume how much copy paper price will be in coming months. And, everything is in the palms of our hands. So, giving out paper for patients appointments shouldn't be printed out. Let clerk know that it'll be sent to that patients parent/guardians email. Make sure the email is correct with the parent or guardian. LETS GEAUX GREEN! SAVE THEM TREES, THE ENVIORNMENT, ATMOSPHERE, AND POLLUTION...
    1 person found this review helpful šŸ‘

  • 1/5 That dumb C. 10 months ago on Google
    For over 2 months I have been waiting for someone from childrenā€™s hospital to call me to schedule two heart surgeries that I have to have. Itā€™s become a battle between this hospital and my cardiologist. My cardiologist canā€™t even get an email returned to him regarding my surgery
    1 person found this review helpful šŸ‘

  • 5/5 rosella f. 9 months ago on Google
    My daughter was transported here in the past, had to stay two days and it was a blessed experience from all the staff and especially the volunteer staff. Ms. Deborah, the chaplain is a blessing. I have no problem driving almost two hours to ensure my children receive the best care.
    1 person found this review helpful šŸ‘

  • 1/5 Richard H. 1 year ago on Google
    One Terrible Vist with Dr Alejandro leon at the vision center. You would think the staff would be more kid friendly with a 4 year old girl. It was her first time getting her eyes checked, and we're never going back to him or that office again. Only person that was kid friendly was Heather.
    1 person found this review helpful šŸ‘

  • 1/5 Bianca T. 1 year ago on Google
    Im truly disgusted with the wait time and then to get told according to the take in desk who was extremely rude that she can not give me a wait time a patient is called just depending on the severity of one's medical needs, weā€™ve been waiting for over 5 hours with a 2 year old with fever and difficultly breathing , we are still waiting to get called back to a room, UPDATE: I decided to leave along with two additional family that left after waiting over 5 hours they had Medicaid as my child but itā€™s not based on severity itā€™s based on the insurance hospitals and clinics make very little money on Medicaid patients therefore they will always favor a private insurance over Medicaid insurance.
    1 person found this review helpful šŸ‘

  • 5/5 keke t. 4 months ago on Google ā€¢ 26 reviews
    Dec 29th my 18 yr old son had to have oral surgery to get 6 wisdom teeth removed. Dr. Brett King did his surgery and I have thenupst respect for him and his staff. Everyone on deck was so professional, caring,loving and the list goes on. I would recommend his work to anyone. Will return here anytime. ā¤ā¤ā¤. Thank you all for the spectacular work. My son is doing great. No post pain. Just awesome!! Happy new Years. GOD bless!

  • 2/5 Veronica A. 6 months ago on Google ā€¢ 18 reviews
    The PICU is the redeeming part of this practice as a collective. I was sorely disappointed with everything after we left the PICU, minus the fantastic few nurses we had (Alyssa 5th floor especially). The patient care advocacy team that listens to your concerns about everything regarding patient care, as far as I know is great for listening to your concerns but I have no actual idea if anything that you relay to them actually does anything besides make you feel better that you told someone.

  • 1/5 Ruty t. 3 months ago on Google ā€¢ 17 reviews New
    And I give it one star because I can't give it zero but this hospital is one of the worst in caring for its patients, at least on the floor where I was. My baby had surgery and the truth is they gave him very bad treatment, some nurses were never there when they were needed, I had to go looking for them or they would leave for up to an hour and a half and let my daughter cry a lot. I am shocked because if this is what intensive care care is like, I can't imagine anything else.

  • 3/5 Candie B. 5 months ago on Google ā€¢ 9 reviews
    I was visiting New Orleans for the weekend and my 14yr. old had to be transported to this facility. Iā€™ve used Childrenā€™s in Dallas, Tx. and never had a bad experience. My daughter was seen by Dr. Ireal S Johnson Fusco and she showed NO compassion. She was very over talkative. Didnā€™t seem to want to listen. She was rude until I told her my relative was a Pediatrician then she wanted to do a CT Scan before releasing her. I felt like we were judged by our clothing. My daughter woke up and was very ill so when the ambulance came, we both had on pajamas. We were traveling and when a child or anyone is ill and have to be transported who worries about clothing at the time. When we walked out the room the nurses at the nursing station would stop talking and look at you so you feel like you were being discussed. The person that performed the CT scan was excellent. The male nurse that worked 11/26 around 11:46 am showed no compassion. My first and I pray last experience here and I must say rude and didnā€™t seem to care.

  • 2/5 Ronise H. 5 months ago on Google ā€¢ 4 reviews
    Our first few days here was okay. Now Iā€™m on the 3rd day and we were moved into a shared room on another floor. They completely forgot to feed both kids in this room and when brought to their attention theyā€™re saying the cafeteria is closed so now basically the kids have to nibble on snacks. On top of that, myself and the other parent on the other side of the room are sitting in hard uncomfortable chairs that donā€™t recline or do anything. We have requested recliners or sofa beds repeatedly. There is no way we can sleep in these chairs sitting straight up.

  • 4/5 Trinity N. 7 months ago on Google ā€¢ 4 reviews
    This facility treats our kids with dignity. I like how they have a packet they need to work through and it helps identify ways kids can cope. The staff/nurses/aides seem well-managed, I can always talk to a nurse or a doctor. I receive daily calls, and they call back; something other facilities severely lack. They didn't get a 5th star because some of the psychiatrists seem to talk in circles and not really give helpful advice other than to call XYZ and get more info there.

  • 5/5 Lillieana G. 6 months ago on Google ā€¢ 3 reviews
    I'm an "adult" patient of Dr. Ellis. He's SOO sweet and, a very good doctor. I have to say. He has a talent for, being able to talk to patient and parent, at the same time. He's what I mean!! I had an appointment with him 1 day. When I was around, 19 trying to get my drivers license!! He was explaining something to my mom. He stopped right in the middle and told "me" something. I don't remember exactly what though!!

  • 5/5 J G. 8 months ago on Google
    The wonderful staff at children's Hospital I, Sergeant James Glass, my wife Joyce, and my family would love to extend prayers, sincere gratitude for the many prayers, and showing of abundance of support in the challenging time that we faced with my son, Jaykob, (a.k.a Money Glass) taking ill. Whether you called, texted, or just thought of us. We, the Glass Family appreciate and thank you guys. We pray that God extends the same blessing to you guys as he has for my family. I pray God to enlarge your territory and take you to new heights. Be blessed. Once again, thank you.

  • 4/5 Kourteney B. 2 years ago on Google
    My 4 year old had dental surgery yesterday the staff was excellent made sure she and I weā€™re comfortable it was a pleasant experience I just didnā€™t like the fact that her appointment was for 9am and she didnā€™t go into the operating room until 12 the wait was kind of long

  • 1/5 Melissa B. 2 years ago on Google
    My husband and I consulted my sons on call doctor about his symptoms and we were advised to bring him to the ER. We headed to Childrenā€™s. We checked in at 9:00pm, by 12:35AM we hadnā€™t even been triaged and I am NOT interested in hearing ā€œbecause of Covidā€ I am not being selfish with my complaint, I was so upset for all of these families and small children sick and up all hours of the night!! This has to stop! It was like Black Friday in the hospital and there was only 1 triage nurse! Unacceptable!!! I have been taking my kids there for the past 16 years and Iā€™ve seen this hospital go down every time we go! I keep going and trying to give them a chance, they failed big time!

  • 1/5 Lindsey F. 3 years ago on Google
    My niece woke up in pain, barely being able to breathe or swallow and with a constant cough. Previous doctors were not able to figure out what was going on and so my sister took her here beings theyā€™re supposedly ā€œthe best.ā€ Without even doing any testing, they suggested its a habit cough and suggested speech therapy; which makes no sense and does not explain the extreme pain that she is in. Absolutely ridiculous

  • 1/5 cece c. 2 years ago on Google
    Brung my son here for ear pain he complained about. We were told nothing was wrong with his ear. Brung him to his black pediatrician the next day and was told he had an ear infection. Wowwww

  • 2/5 Sarah Y. 1 year ago on Google
    I hate to have to leave a negative review because I love chnola ! The ER is a JOKE though... steer clear!! 6.5 hours and the cast that was put on my 1 yrs old fell off not even 12 hours later. The Dr. Was great and so was the admit staff but the nurses in the back are so rude and cold. They treated us as if his broken finger wasn't an emergency We waited 1.5 hours for discharge papers before leaving, no nurse in sight . No one ever discharged us, My baby was screaming and no one even came to check on us. Not to mention I had to assist the Dr because there were no nurses to help him!!

  • 2/5 Jadea 1 year ago on Google
    The nurses are careless and there was no sense of urgency. The hospital wasnā€™t even busy and it took 4 hours to stitch my sons finger that fell off. Also calling my son a girl like they canā€™t read properly, just a shame. Not thorough and more of an aggregation than anything.

  • 1/5 Crystal J. 8 months ago on Google
    Most of the staff seems to be uncertain and too busy to care and teach the care for the patient to the parents. There's only a few nurses who actually seem to care for their job in helping the child get the optimal care.

  • 5/5 Karl R. 1 year ago on Google
    Hi !! šŸ˜ƒšŸ˜‡ My name is Karl Rodriguez I was a employee at childrenā€™s hospital LCMC HEALTH New Orleans on the department public safety. Working with Childrenā€™s Hospital it was the greatest thing that even happened. Supervisors, directors and senior directors, are the best leaders and helpful with task. Everybody at Childrenā€™s Hospital they are wonderful employees, and leaders. I learn so much that it corrected/guided my life and self motivate me. Childrenā€™s Hospital LCMC is the beautiful place to work at. So much events and fun you can be in at children hospital I created so much memories working there. The CEO is such a wonderful and kind person to work under, they have their own theme as :WHO DAT?! WE DAT! Best work place you can join in ā­ļøā­ļøā­ļøā­ļøā­ļø

  • 5/5 Remi B. 9 months ago on Google
    I never write reviews but this was our 4th stay since my child been born and sheā€™s 9 months. The nurse nikki (nicol) is absolutely wonderful she is definitely one of my reasons for 5 stars she made up for the lacks of different nurses. When she had my child under her care she made sure we had everything WITH OUT asking like I always have to do. From blankets to pillows to food to hospitality. No one ever rubbed my baby eczema cream on her they would hand me the bottle she said may I helbrought so much joy to me seeing someon go the extra mile that wowed me!!! She talked to my baby she cared for her the whole night she checked on us in the politest way! You go nicol I wish we had more of you! NURSE OF THE YEAR!! Additionally she does everything with a SMILE Also the woman who took her vitals tori. Most of the vital people come in do what they do but she actually said hi talked to us did the vitals and asked did I have concerns that she should look for throughout the night! Like extraordinary!!! You go tori keep up the great work. And lastly I want to recognize our Respiratory nurse Daron each time I have her she has great hospitality, very funny and a great caregiver! I wanted to give these individuals a big THANK YOU!!!! I hope your guys get a free dinner/lunch or something you deserve it!!

  • 4/5 Ehehehhe NOT F. 2 years ago on Google
    I haven't been there before, but my friend did go their for mental health reasons. i noticed months in advanced to him being admitted, that they were at risk of harming or eventually killing themselves. I knew xe needed help, and I was not about to lose a friend. These people helped xem to find a meaning to life, and you guys saved him. They took great care for them and even respected his pronouns (which didn't happen at mine). Obviously, it was a very traumatic experience, but you guys helped him, and I am so grateful for your staff. I am so happy to still have a friend alive.

  • 1/5 Single C. 10 months ago on Google
    The food in the cafeteria is full of sodium, even the salads! The nurses are rude and have no compassion. As a parent I feel like no one listen to my needs and concerns when it came to my child. My child is getting worse by the day, and they're over medicating my child, and ignoring my opinions. They have also scheduled a procedure for my child that has been pushed back 7 times. I'm loosing all respect for this hospital.

  • 3/5 Rebecca W. 1 year ago on Google
    The scheduling staff is extremely rude and desensitized. There is absolutely no reason parents should have to deal with discourteous and irritable staff members when attempting to schedule appointments for sick children. Especially when I am being kind and considerate when speaking with them on the phone. Members of the healthcare team, doctors, and nurses are awesome!

  • 5/5 Lea L. 4 years ago on Google
    Best care for children in Louisiana and even other states. We have been coming here for 17 years.

  • 4/5 John M. 11 months ago on Google
    Great doctors there they had 6 specialists on the case for my son such great people God bless each and everyone those doctor and associates n surgeons awsome job finding relief wow . I just seen the biggest smile on my son's face he is 100x better waitn to get discharged

  • 1/5 Keshiane P. 1 year ago on Google
    It's truly disheartening that you have this brand new, million dollar state of the art medical facility with thousands of employees walking around and yet you spend ours on end the the ER awaiting to see a Dr. At least prior to all these cosmetic improvements they use to provide fast track. Now everyone just sits and wait because according to the take in desk they're is no order a patient is called just depending on the severity of one's medical needs. Meanwhile children sit waiting in excruciating pain, crying, broken/fractured bones. It's truly sad.

  • 5/5 Abigail R. 1 year ago on Google
    I went in with a myriad of issues and no idea what to expect. I haven't quite aged out yet as a young adult and have been with Dr. Roberts for a few years now to treat hydrocephalus, so I figured if anyone knew what to do it'd be him. He was extremely attentive, patient, and meticulous in how he approached my case. With his guidance, we solved a 2-month long mystery and found that I had an infected VP shunt. We came up with a plan A, B, and C so that I felt reassured as an anxious patient. I always feel confident in his care and I feel reassured that I'm in good hands every time I see him. This is so important to me as someone with a less common medical condition. He is so knowledgeable, experienced, and confident in his capabilities. He was working with resident Dr Crabill (i may not have spelled that right) who also made sure that he did a fantastic job of communicating with me and reaching out to me during my trip here. Having two brains work on my case is also always an extra layer of reassurance to me. Dr. Anderson, my ID doctor was also really awesome when it came down to treating this infection! She was so reassuring and answered all of my questions about the infection and the treatment. I also really appreciated her lovely personality. It was comfortable talking to her even though it was my first time meeting her. She was so sweet and caring! I feel confident in my treatment plans with these doctors here. I do wanna talk about these nurses too. They were nothing short of amazing! Beautiful inside and out, too. The entire time I was in the PICU, each nurse met me with empathy, kindness, attentiveness. They were so friendly and nurturing and made me as comfortable as possible during a really painful stay! So shout out to ALL these PICU nurses and then some. I don't think I got all of their names, and there's a lot because I was in there for a minute! At any rate: thank you Amy, Marlee, Kionne, Nicole, Veronica, Taylor, Molly, Terika in the PICU! Amy, Marlee, and Kionne in particular made the most of my stay and I am so grateful I got to meet these beautiful souls! We laughed a lot, talked a lot, and I will never forget how much that means to me. When I was finally moved to a private room, my nurses there were Dalton, Somalia, and Sue, and I had the same kind of warmth from these three too! So thank you guys as well. There were so many other names and faces there, I wish I could've had them all written down. Like the staff that helped me with imaging. The staff that helped with my PICC line. The housekeepers and the food workers. Down to the people that just helped us navigate the hospital when we weren't sure where to go. I saw, recognized, and thanked them all when I could. Everyone at that hospital deserves appreciation and recognition for everything that they do. Thank you guys. I know that your jobs aren't easy, but I hope that they are rewarding. My ONLY complaint about the entire stay is the structural design of the hospital sometimes was really inconvenient for someone recovering from surgery. The floor made rolling my EVD and IV poles into the bathroom in the PICU very annoying (but luckily I had amazing nurses that were willing to help or do it for me!!) I also thought it was strange that bathrooms were shared in the PICU but maybe that's normal in hospitals? If it is, it shouldn't be. There were times where my neighbor would leave my door locked and not be in there, or leave pee on the toilet seat! I'm sure they weren't thrilled about my toothbrush being there on the counter either. And that's just a health risk in my opinion that should really be avoided especially in a place as delicate as an ICU. In the private room as well, having the sink outside of the bathroom was really odd to me as well. But despite this really petty complaint, I had nurses that were right by my side to help me make the best of that whole situation.

  • 1/5 Gadeer H. 1 year ago on Google
    spend ours on end the the ER awaiting to see a Dr. At least prior to all these cosmetic improvements they use to provide fast track. Now everyone just sits and waiting Meanwhile children sit waiting in excruciating pain, crying, broken/fractured bones. It's truly sad.

  • 1/5 jamie s. 1 year ago on Google
    Beware of this place they let my mentally ill child go said nothing was wrong with her but she tried to kill her brother again 3 months later. Then went back there and they said she was good that she was being abused the believed a clever manipulator and put out family through hell. We won but not before our entire world was turned upside down. The children phycologist there are a absolute joke.

  • 5/5 monique p. 1 year ago on Google
    Childrens Hospital NOLA is the best hospital ever! It was 17years ago my daughter was here with open heart surgery twice. Now my granddaughter is here for somewhat the same surgery. They had great doctors back then and even greater doctors now .

  • 1/5 J T. 3 months ago on Google ā€¢ 1 review New
    Shop around when you need to do a non-emergency test. The pediatrician ordered a pulmonary function test for my child. I was billed $1357 for this test, and the balance after insurance adjustment was still $743. This is way higher than if the test was done somewhere else in town, with the same medical insurance. When I called LCMC customer service to question why there was no pre-estimate provided given that the cost is significant, the answer they gave me was "The doctor should give you an estimate. Sorry yours didn't." And it ends there. BTW, our Pediatrician is in LCMC and works at the same location.


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