Starbucks

Cafe Bar Coffee shop Coffee store Espresso bar

Seattle-based coffeehouse chain known for its signature roasts, light bites and WiFi availability. People often mention Starbucks, service,


Address

2425 Palmer Ave, New Rochelle, NY 10801

Website

www.starbucks.com

Contact

(914) 632-7084

Price rating

$$ $$

Rating on Google Maps

3.80 (165 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 7 AM to 8 PM
  • Thursday: 7 AM to 8 PM
  • Friday: 7 AM to 8 PM
  • Saturday: 7 AM to 8 PM
  • Sunday: 7 AM to 8 PM
  • Monday: 7 AM to 8 PM
  • Tuesday: 7 AM to 8 PM

Featured Reviews


Frequently mentioned in reviews: Starbucks (7) service (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Emily G. 2 years ago on Google
    Literally the rudest Starbucks. I go here almost every day (was). Today my card had a chip malfunction and wasn't working. They were so quick to grab the drink from my hand. It's a 3$ green tea, I have no problem coming back to pay for it. When I told the lady in front that I would never come back here, she did not care one bit. Extremely rude don't care about customers at all.
    2 people found this review helpful 👍

  • 5/5 maria c. 1 year ago on Google
    All the staff here are great people Latoya, Michael, Patrick, Mikael, Jeff, una, beautiful and I am probably forgetting a few more. They are always friendly and have great customer service skills.
    1 person found this review helpful 👍

  • 5/5 Vincent S. 10 months ago on Google
    It's inside the stop and shop. Standard Starbucks as anywhere else, can't complain about the coffee
    1 person found this review helpful 👍

  • 1/5 neo q. 1 year ago on Google
    their mind open at 6 and when you go to order the lady who attends is very arrogant and gets very angry when we tell her to attend to us
    1 person found this review helpful 👍

  • 1/5 Scott L. 9 years ago on Google
    I truly don't know what was worse, the product or the TERRIBLE customer service. More specifically "Patricia" I placed my order after being rudely asked "What do you want" and no not in a polite tone, then I sat down to try and enjoy my hot beverage and not only was it practically cold, there were tones of coffee grinds. I asked for a new one and was rudely greeted with "Nope bye". I was in shock that someone could be so rude to a customer. After that she began getting an attitude with a maintenance guy who works for stop and shop. The young man looked like he was ready to pass out from the heat (it was approx 90 degrees) and when he attempted to get a cup of water he was met with more rudeness. If that is how stop and shop condones customer service I will NEVER go back in that store let alone the Starbucks bar.
    1 person found this review helpful 👍

  • 5/5 Alejandro B. 3 years ago on Google
    This is your classic, completely reliable and predictable Starbucks, faithful to the brand. It is also nice, comfortable, lively and inviting. I was in a rush and the place was packed, but the personnel was great, hard working, enthusiastic, friendly and extremely effective in delivery. Kuddos!

  • 1/5 Vinny M. 2 years ago on Google
    Workers not even at the counter taking orders. Had an attitude because she had to do her job. Just close this location if you don’t want to serve people. Or hire a new team.

  • 5/5 Loretta A. 4 years ago on Google
    Jamal and his staff are awesome!!. Great customer service. They really know their customers. You don't even have to order if you get the same drink all the time!. Haven't been disappointed ever!

  • 3/5 Adin T. 9 months ago on Google
    Starbucks is a mixed bag for me. While their wide selection of drinks and convenient locations are appealing, there are some downsides. The prices can be quite steep, making it an occasional treat rather than a regular stop. The consistency of the drinks varies from location to location. Sometimes, the taste isn't exactly as expected, which can be disappointing. Additionally, the pace of service can be hit or miss. During peak hours, the wait can be long, affecting the overall convenience. The atmosphere in Starbucks can also be a factor. Some locations are cozy and inviting, while others can feel overcrowded and noisy, making it challenging to relax or work. On the positive side, their loyalty program offers rewards that can be enticing for frequent visitors. The seasonal and limited-time offerings add a fun element to the menu. Overall, Starbucks is a go-to for a familiar coffee fix, but it doesn't consistently deliver an exceptional experience. For its convenience and occasional tasty options, I'd give it a neutral 3 out of 5 rating. There's room for improvement in terms of pricing, consistency, and the overall ambiance of the stores.

  • 2/5 Maria R. 8 months ago on Google
    Been here three times and the lady who’s been there for a while is rude. The drinks aren’t done right, they dont do the right measurements or something bc it taste very different from the ones i get at regular starbucks. Iced drinks are always hot lmao Def not going back :/

  • 3/5 Liz W. 4 months ago on Google
    This is inside a grocery store. The espresso machine was broken. Friendly service tho!

  • 1/5 Product P. 8 months ago on Google
    Do not say it is a "drive thru" if it is located inside a mall, this is not a hard concept


Call (914) 632-7084 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Small plates
    • ✓️ Prepared foods
  • Popular for
    • ✓️ Breakfast
    • ✓️ Solo dining
    • ✓️ Good for working on laptop
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dessert
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Drive-through
    • ✓️ No-contact delivery

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