4/5 Debarshi D. 5 months ago on Google
My
recent
experience
at
Bhagirathi
Neotia
Newtown
Branch
while
welcoming
our
newborn
through
a
C-section
surgery
was
nothing
short
of
extraordinary.
What
made
this
experience
truly
exceptional
was
the
hospital's
remarkable
gesture
of
allowing
me
to
be
present
in
the
operating
room
during
the
surgery—a
memory
I
will
forever
cherish.
Right
from
the
outset,
the
hospital
staff—from
the
front
desk
personnel
to
the
guards
and
nurses—exhibited
exceptional
professionalism
and
warmth.
Their
behavior
was
consistently
courteous,
and
their
dedication
to
maintaining
a
pristine
and
hygienic
environment
throughout
the
premises
was
evident.
The
billing
procedure
was
seamless,
alleviating
any
unnecessary
stress
during
an
already
intense
and
emotional
period.
However,
there's
an
opportunity
for
enhancement
in
the
discharge
process.
While
functional,
streamlining
this
aspect
could
significantly
improve
the
overall
experience
for
patients
and
their
families.
Similarly,
the
birth
certificate
procedure
could
benefit
from
a
more
efficient
approach.
Despite
these
minor
improvements,
the
hospital's
commitment
to
quality
care
remains
evident.
The
parking
facility,
although
roadside,
was
convenient,
with
a
reasonable
fee
of
Rs.
20
per
hour.
Additionally,
the
presence
of
a
small
cafeteria
and
local
food
stalls
nearby
offered
convenience
and
varied
refreshment
options
during
our
stay.
Overall,
Bhagirathi
Neotia
Newtown
Branch
is
a
testament
to
exemplary
healthcare
delivery.
The
opportunity
to
be
present
during
the
surgery
made
our
experience
profoundly
memorable.
While
the
discharge
and
birth
certificate
procedures
could
be
refined,
the
hospital's
exceptional
care,
combined
with
their
willingness
to
create
enduring
moments
for
families,
sets
them
apart.
I
would
enthusiastically
recommend
this
hospital
to
anyone
seeking
compassionate
and
top-notch
medical
care
during
significant
life
events.
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