Hard to get ahold of to make an appointment, sending an email worked best for me, once I got in contact with them it was easy to make an appointment. Salon itself was a cute boutique salon with one of the most comfortable hair washing stations I've ever been in. Hair wash service was great. My stylist was on time and very polite and professional. However, I got a bad haircut which I am bummed about because I had high hopes. I had a grown out blunt one length bob and I asked for a trim to have it freshened up. I wanted the same, a one length blunt bob. I got a misshaped uneven mess of a haircut that was hard to tell until the next day when I straightened my hair (the stylist had curled it, which I agreed to when she asked me if I was sure I wanted it straightened). The back 2 inches are shorter than the sides, then it kind of goes longer then shorter then longer, almost like an attempt an an angled bob gone wrong. So the hassle of making an appt. and the actually haircut being bad, I give 2 stars.

TLDR at the bottom. I bought a Groupon for a wash, massage, cut, treatment, and style. I didn’t have too much of a problem setting up an appointment. The process was a little long and odd, but I booked yesterday afternoon and had an appointment for today in the morning. Most of it was done via text, plus a confusing email process. I also had to sign up for an account on their website for booking. A bit of background: I’ve had my hair cut to a bob length six times within the last three years at four other hair salons. This is a haircut I am very familiar with now, and I know how to ask for it as well as manage it myself at home. Everything was going great - you lie on a massage chair to get your hair washed, it’s very relaxing. I was late ten minutes and they were very understanding about it. My hairdresser started snipping away, and even that was fine - length isn’t a huge issue since I’ve gotten it cut very short before. I asked for a little bit of layers to take away some thickness because I have your typical Asian hair, and for the hair at the back of my head to be shorter than the front, a gradual slope, like I always get. All was good until she held up a mirror and showed me the back of my head. I literally looked like a mushroom with a stem. The top layers were (and still are, of course) much too short in relation to the rest of the layers, and the bottom layer very visibly reached a good three inches past it. Mushroom. With. A. Stem. Either that, or like I had a mullet. My hair was a ball with three inches of straight hair going down in the back. I asked for the layers to be blended more/subtler, and after another hairdresser stepped in and explained how it would work, my original hairdresser started snipping away again, saying she’d advised me to go shorter the entire time and I’d declined. Um, you created the need for a shorter bottom layer when you completely botched my top layer. You created a need to go back in and trim when you cut the top layer so short. You honestly can’t create a problem yourself then say “I told you so.” What you see in the photos is what my hair looks like now. Note the huge difference in length of layers. It’s incredibly difficult for me to manage at home. I go back to short hair so I can wash and dry and style it quickly, and with this haircut I can’t. I’ve never had a problem getting a bob in the past three years until today, and I really think it all comes down to my hairdresser having no clue how to cut asian hair. It’s not textured, it’s not fine, it’s not wavy. It’s straight, thick, sometimes wiry, and heavy. If she hadn’t gotten so snip happy with the layers, maybe I wouldn’t even be writing this. TLDR: bought $29 Groupon, good value, good pre-haircut, traumatising actual haircut, looked like mushroom, explained that I looked like mushroom, went home a shorter mushroom, went to work and heard things like: - It’s good...until the back - Can I take a picture of the back for you? I don’t think you know how bad it is - I’ll cut it off - She did great here but then THIS PART - /pulls on mullet-like tuft of hair in the back TLDR #2: Go if you have long hair/don’t need precise cutting. AVOID like the PLAGUE if you want short hair, ESPECIALLY if you have Asian hair. I’ve already booked an appointment at another hair salon for Monday to fix this.

I booked through groupon and had a lovely experience with yumi. They were prompt and accommodating through email. Its hard to get through on the phone but they call back right away if you leave a voicemail. I had a mix up with the address as they recently relocated and they were very understanding. Yumi was kind and respectful, i felt she had a lot of compassion and listened to my concerns. I asked for firm and it was great pressure for the massage and the facial was so relaxing i was nodding off to sleep! I feel like yumi went above and beyond to make me feel comfortable. The only thing id say is that the noise from other rooms carries a little bit, but overall i had a really great and welcoming experience.

It’s a cute looking salon, parking in this area is very difficult or expensive. The salon did provide me with a map with different parking options which was great. I drove to this salon/spa from West Vancouver and got off of work early to come here to get my hair done using a Groupon. I had a deep conditioning and a haircut and I had no issues booking the appointment at all. I left a voicemail and they texted me back not even an hour later. I was in touch with someone there via text and the time for the appointment had changed once on the day of due to both of our schedules (from 5:30 pm to 6pm then I didn’t receive service until about 7:00 pm - closing time). They had been prompt with keeping in touch until about 5 pm. I got there 10 minutes early for my appointment, paid for parking and everything. As soon as I’m walking in, ALL the stylists and workers are walking out of the salon or “spa” except for one girl. The workers leaving told me kindly to sit down and said the other girl would be with me. The girl who was in there alone at this point had JUST sat someone down to start washing their hair. She informed me that the person doing my hair had just gone home (basically walked right past me lol) and she would be another 45 minutes/longer OR if I wanted to come back the next day I could. I said no, I just left work early and drove this far AND paid for parking so I went and waited in the car and came back at 6:45 pm. I didn’t end up getting seated and having my hair started until after 7 and the girl was extremely nice. The hair cut left me looking like Lord Faarquad and the deep conditioning wasn’t bad but she was obviously in a rush. It’s just the fact that I was in touch with them via text the nobody even bothered to tell me my appointment was late or my stylist went home was kind of poor service.

I really enjoyed our time here. I first saw this place on groupon! The promotion was amazing and it's worth it

I got the one love coloured hair package and was not disappointed! Contrary to bad reviews, I had little problems booking my appointment and Selfology was quick to get back and confirm with me. I highly recommend Kawal! she gave me exactly what I wanted and I have never been so satisfied with my hair. ALSO, Great Price, friendly staff and location!

I had my first experience with this spa on Sunday and I must say I was impressed. All around great customer service from the initial phone booking to the in-person experience. Yumi has succeeded my expectations with her caring nature and thoroughness with explaining each step of the IPL treatment. After my first session, which was at a mind-blowing low price, I booked in for three more! I will continue receiving my IPL from this spa & would highly recommend it to anyone who asks.

I've had a couple's massage and facial here, and also a hair cut, full highlights, and treatment. I've always felt like a million bucks everytime I walk out. The space itself is really, really small, and it often feels cramped, but during my actual treatments I've always been comfortable. The hair washing station was very comfortable as well, and didn't make my neck hurt.