Tile & Stone Factory Outlet image

Tile & Stone Factory Outlet

Flooring store Tile store

👍 We went to this tile store to find floor tiles and stone for a fireplace. We were able to find a pair of bigger tiles (36"x16") that we used for the floor, and the price/quality was very good. For the wall stone (ledgestone), we ended up finding a better deal at a different business. We also were ab... People often mention tile, tiles, selection, service, store, helpful, Tile, Stone, staff,


Address

4385 Canada Wy, Burnaby, BC V5G 1J3, Canada

Website

www.tilestonefactory.com

Contact

+1 604-451-4001

Rating on Google Maps

4.40 (119 reviews)

Open on Google Maps

Working Hours

  • Saturday: 9 AM to 5 PM
  • Sunday: Closed
  • Monday: 8:30 AM to 5 PM
  • Tuesday: 8:30 AM to 5 PM
  • Wednesday: 8:30 AM to 5 PM
  • Thursday: 8:30 AM to 5 PM
  • Friday: 8:30 AM to 5 PM

Featured Reviews


Frequently mentioned in reviews: tile (14) tiles (12) selection (11) service (8) store (8) helpful (7) Tile (7) Stone (6) staff (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Manasi S. 6 years ago on Google • 20 reviews
    Good place to pick tiles. Store is clean and the products are nicely displayed and organized. Very good customer service. We purchased tiles from here when we did our bathroom and kitchen reno. Highly recommend this store.
    1 person found this review helpful 👍

  • 5/5 Darlene 7 years ago on Google • 9 reviews
    I have shopped for all my tiles here for my condo Renovation. The employees are great and always remember you. Amanda is wonderful and she is so helpful. I wanted to find some glass tiles for my kitchen that were not the same old ones everybody else had. I found them here. They have a huge selection here that are not in any of the big box stores. My guy who renovated my place was the one who recommended this store and I will too.
    1 person found this review helpful 👍

  • 4/5 Vlad Y. 1 year ago on Google
    We went to this tile store to find floor tiles and stone for a fireplace. We were able to find a pair of bigger tiles (36"x16") that we used for the floor, and the price/quality was very good. For the wall stone (ledgestone), we ended up finding a better deal at a different business. We also were able to get tile trim here, and there was a large selection of colors. Overall definitely worth a visit to see if Tile & Stone Factory Outlet have what you need, but you have to be sure of your choice because of the "No Refunds/Exhanges" policy.
    1 person found this review helpful 👍

  • 5/5 Mark W. 4 years ago on Google • 217 reviews
    Fantastic selection of all things tile. They will spend time with you explaining all your options. They will even be your design consultant if you aren't quite sure what to buy. They have a full feature store and an outlet centre with great prices. They have a full line of Schluter products as well. Once you buy they will load your car for you.

  • 5/5 Elaine S. 4 years ago on Google • 54 reviews
    Great selection, excellent prices, no pressure sales and outstanding service! I went to several tile showrooms, looking for quality tile that would look great with our new hardwood. The hardwood is an unusual colour and we had a really difficult time choosing a tile colour to match, and to find something that family members liked and agreed on, which meant taking several samples home, and going back and forth before finally finding THE ONE, at an affordable price. This is where Tile & Stone Factory really came through for us. A friend recommended them to us, and from the moment we walked in the door I really enjoyed the more casual environment, not like some of the very posh and fancy showrooms where you can only view one sample, and you know that you are paying for the cost of these fancy showrooms when you purchase your tile. At Tile & Stone Factory they have a lot of tile to choose from that you can see more than one sample at a time and a wide range of pricing. The staff is friendly and helpful but do not pressure you. In particular I would like to thank Gary Sarwari, who provided outstanding service every step of the way. He was so patient with me and my family as we went back and forth trying different samples until we were finally able to make a decision. When we thought we wanted something that was not in stock at the store he quickly looked into bringing it in for us. When a shipment of tile came in with some damaged pieces he had the supplier replace them asap. When we ran short of tile because we had not ordered enough, and the tilers were on a tight schedule he arranged for more to be shipped immediately. He arranged for prompt delivery and recommended outstanding tile installers (see my review for Vancoast Tile and Stone). I can't recommend Gary and the team at Tile and Stone Factory Outlet highly enough. We are very happy with our tile and service and will be shopping there for all our future tiling projects.

  • 4/5 Christine 3 months ago on Google • 43 reviews New
    A nice selection of tiles from Italy, Spain, India and China.

  • 4/5 Christina L. 1 year ago on Google • 35 reviews
    Everything is final sale and non-refundable here, even if you haven't picked up your tiles. It kind of sucks because our contractor didn't want to install our glass tiles so we're out $225 due to the store's return policy. Other than that, the outlet has a good selection and wide variety of tiles. The layout of the store makes it easy to browse. I don't find the prices to be much cheaper than other stores. In the future I would probably buy from a store that has a better return policy though.

  • 5/5 Lynn S. 6 years ago on Google • 10 reviews
    Great in-stock selection and very friendly and helpful staff. Prices are very good too and a complete range of high to low to fit any budget. My go-to tile store!

  • 5/5 Jon O. 4 months ago on Google • 5 reviews
    Our go to Tile Store for all our Renovation projects. Their mosaic selection is the largest we've seen in the lower Mainland. We get all our Schlulter products here and the turn around time to get special items in is always super fast and reliable. For all Schluter inquiries ask for Darryl, he always helps us with our jobs. Best selection on all things tile, great prices and friendly staff. If you have am upcoming project don't hesitate to check them out!

  • 5/5 P V. 6 months ago on Google • 4 reviews
    Great selection and prices. Nathan was very friendly and helpful. I appreciated the excellent and honest customer service! Highly recommend

  • 5/5 Mila W. 1 year ago on Google
    Amazing. People that work there are angels. Selection fabulous. Had issues with very old tiles. They found me an almost perfect match. Thanks

  • 5/5 B H. 2 years ago on Google
    Over the last 5 years we have been renovating and have purchased all our tiling supplies from Tile & Stone Factory. We have enjoyed the spacious showrooms offering tremendous selections available in all budget ranges. Throughout our multiple shopping experiences we have received excellent knowledgeable service from every staff person working there. Their experience in commercial tiling was evident when they offered their helpful guidance on how we could their successfully undertake multiple tiling projects in our renovation including kitchen, entrance and 3 bathroom projects. Having never tiled before, the time spent with us to explain what to do and which things to consider when choosing products has been so helpful and instilled in us that “we could do this”!!! One staff person in particular, Henry, went above and beyond to answer all of our questions. We looked forward to each visit with him having lots of laughs together and sharing in his joy of cooking and sharing photos of his new creations…definitely a red seal calibre chef in our opinion! Henry put no pressure on us and was always in reach as we browsed. Thank you to all staff and especially to Henry. Only thing that could have made the experience better would be an invite to experience one of Henry’s dinner parties for friends,,,take care Bruce and karynn

  • 5/5 Christopher C. 1 year ago on Google
    Good crew working here. Very helpful.

  • 5/5 Rebecca G. 1 year ago on Google
    Good sales. Awesome customer service. Variety of tiles at a great buy.

  • 5/5 Tracy S. 5 months ago on Google • 3 reviews
    Great selection! Great service - Nathan was amazing! ONE STOP SHOP!


Call +1 604-451-4001 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✓️ Delivery
    • ✓️ In-store shopping

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