1/5 Nick C. 3 years ago on Google
Would
never
return
to
Ladybird.
We
dined
here
on
Friday
the
11th
of
December.
Given
it
was
a
vegan
restaurant,
at
the
start
of
the
meal
I
specifically
asked
the
waitress
if
she
could
alert
us
to
any
item
that
we
may
order
that
could
contain
cashews
or
pistachios
as
I
have
an
allergy.
The
waitress
told
us
with
certainty
that
they
do
not
use
those
nuts
at
all
in
any
dishes
for
allergy
reasons
specifically.
Unfortunately
when
we
asked
if
there
was
a
dessert
she
might
recommend,
the
strawberry
cheesecake
that
was
suggested
did
in
fact
contain
Cashews.
I
ran
to
the
kitchen
and
asked,
and
they
said
it
was
nut
free.
When
I
pulled
the
waitress
aside
and
stressed
to
her
to
double
check,
she
returned
to
inform
us
that
the
dish
contained
Cashews.
What’s
worse
is
that
in
the
moments
that
followed:
• No
staff
member
asked
if
I
was
ok
at
any
point,
in
particular
the
manager
who
was
quite
rude
to
the
table.
• No
staff
member
offered
to
call
an
ambulance.
• No
staff
member
offered
to
accompany
me
to
the
nearest
pharmacy,
just
to
make
sure
I
was
ok,
given
the
incident
had
occurred
inside
the
restaurant.
• No
staff
member
took
my
details
in
order
to
follow
up
post
the
incident.
• Neither
the
kitchen,
nor
the
wait-staff
were
aware
of
any
nuts
being
present
in
dishes,
even
after
they
were
directly
asked
(which
should
have
at
least
caused
them
to
check
and
confirm)
• The
manager,
as
far
as
we
were
told,
elected
to
stay
at
the
other
establishment
to
‘count
money’
in
the
critical
minutes
where
a
response
was
needed
and
the
situation
was
escalating.
• When
the
manager
finally
did
arrive,
he
was
abrasive
and
rude,
rather
than
dealing
with
the
issue
in
a
manner
of
which
you
would
expect
any
normal
restaurant
to.
It
was
also
post
10pm
meaning
he
wasn’t
present
during
the
actual
operating
hours.
As
you
can
imagine,
not
only
was
this
experience
very
alarming
as
a
patron
of
Ladybird,
but
the
majority
of
actions
from
staff
demonstrated
a
combination
of
negligence
and
incompetence
that
could
have
very
easily
led
to
a
more
severe
scenario
playing
out.
To
make
matters
worse,
the
manager
provided
me
with
the
owner’s
email
address
and
business
card.
I
contacted
the
owner
the
following
Monday
and
to
this
day
(Feb
1st)
I
still
have
not
received
a
response.