The lack of effective communication and apparent disregard for our concerns has left us feeling helpless and ignored. Our attempts to advocate for better care seem to be met with indifference, creating an environment where we fear for my son’s wellbeing It’s the Worst hospital my 27year old son with no medical history , he walked in Mount Sina hospital and is now fighting for his life. He was in neuro critical care unit someone transferred him to not even step down unit but to medical care without letting us know even the nurses said he needs constant monitoring I told the doctors repeatedly but they didn’t listen the third day he had a respiratory failure and his oxygen level dropped to 70 and his heart stopped he coded then they said we are sorry he needs constant monitoring and transferred him to ICU there’s no accountability who made the assessment and transferred him to a medical unit in three months of his stay at MSH not even once they put him in neuro unit even though he is a neuro patient with brain and spinal cord issues now once again they transferred him down the first day he had fever of 104 he needed a cooling blanket when I got to him l saw a thermal blanket instead of cooking blanket the nurse said it’s a cooling blanket and that’s what we use here I called the supervisor she saw the blanket and said someone made a mistake . In mount Sinai hospital the step down unit nurses don’t even know the difference between cooling and thermal a patient next door just went brain dead infront of us her daughter was telling the nurse that her mother is having hard time breathing the nurse told her don’t look at the monitor it’s not working correctly and minutes later she was brain dead horrible plz keep your loved ones away from this nightmare hospital even the patient representative do not answer your calls I have first hand experience. I will have updates soo..((01/12/23))update his oxygen level dropped again multiple requests to the patient representative and to the doctors that we want him to be transferred to another hospital but they don’t care we are not satisfied with the care he is receiving in this hospital l am literally begging them to transfer my son for days he’s getting worst...H E L P…it’s been more than a week I am requesting to transfer my son out of mount Sinai hospital system but nothing is being done same excuse you have to find a excepting hospital even the patient representative doesn’t care. How corrupt New York Medical system is update ((2/12/23))today my sons coded again his heart stopped and they had to do CPR I know they will kill my son because of their negligence patient advocate or social worker nobody is helping me save my sons life it’s happening infront of my eyes and I am so helpless please someone HELP even now the doctors are not willing to move him back to critical care he needs constant monitoring but human life has no value after repeatedly making mistakes and later on admitting it but still don’t want to listen ((12/4/23)) update someone pulled his breathing tube while changing him he was in such a bad pain that his heart rate went up to 153 and oxygen dropped into 70’s they didn’t know how to fix it gave him pain meds l don’t know how long he will be able to take this abuse I know that the hospital representative read this review and still doesn’t care my son is in 9west room 114B it’s been two months and they don’t have any diagnosis I want him transferred to another hospital…12/04/2023 update Today the social worker told me that she started the transfer procedure let’s see I am hopeful she will help me save my sons life from this horrible and inhumane place..((12/05/23)) update Today once again they told me that the transfer is not possible because the administration of NYU is not willing to accept him it’s hospital politics and a person’s life has no value I don’t know how many people lost there lives because of this and how many more lives will be lost before the healthcare officials will wake up another sad day hopefully my son will survive another day.😢😢

I deeply regret to report a disheartening experience at Mount Sinai hospital, particularly the Queens location. Approximately a month and a half ago, my 26-year-old brother was admitted due to a persistent fever. Initially diagnosed with “influenza”, he was discharged. Subsequently, his condition deteriorated, marked by severe vomiting, and we sought urgent medical attention. Paramedics initially downplayed his symptoms, but upon insistence, he was taken to the hospital. During his stay, the attending doctor exhibited minimal interest in understanding the severity of my brother’s condition, hastily suggesting it was a common flu. Despite my insistence, only anti-nausea medication was prescribed. A week later, with persistent fever, constipation, and inability to urinate, we returned to the same Queens location. Despite expressing concerns, they were inclined to discharge him again. However, my Dad insisted on further examination, leading to his admission. Regrettably, his health worsened day by day, resulting in a coma. Despite our pleas for a transfer to another hospital due to their inability to diagnose or treat him effectively, our requests were met with resistance and excuses. Only when our intention to transfer became evident were we grudgingly moved to the Manhattan Mount Sinai on Madison Ave. Now, nearly a month and a half into his ordeal, my brother’s condition remains critical. The hospital’s lack of transparency and urgency in his care, coupled with dismissive remarks from nursing staff about monitoring equipment, has only exacerbated our distress. Disturbingly, we witnessed another patient’s decline, with the nurse advising against trusting vital sign monitors. Our pleas for a transfer have fallen on deaf ears, and it appears the hospital is more concerned about retaining patients than their well-being. In light of these grave concerns, I strongly caution against entrusting your loved ones to this institution. I am compelled to share this experience widely, including a forthcoming video presentation with supporting evidence. I will continue to provide updates on this matter. Update 12/06/2023: The doctors don’t have a clear diagnosis. Each doctor provides a different statement about his condition, and they are testing random interventions. Additionally, they’re playing politics, hindering my brother’s transfer to another hospital, as we’ve requested. Excuses persist, and he continues to suffer significantly. Someone, please HELP!

The Mount Sinai Hospital is an outstanding institution that truly sets the gold standard in healthcare. From the moment you step through its doors, you're greeted with a sense of warmth and professionalism. The staff here embodies compassion and expertise, ensuring each patient receives top-notch care.What sets The Mount Sinai Hospital apart is its commitment to innovation. The integration of cutting-edge technology, coupled with the expertise of their medical professionals, ensures the highest quality of care. Whether it's through groundbreaking research or the latest medical advancements, this hospital remains at the forefront of the healthcare field.Not only does this hospital prioritize medical excellence, but it also fosters a supportive environment for patients and their families. The level of communication and genuine concern for the well-being of their patients is exceptional. The staff goes above and beyond to ensure that every individual feels seen, heard, and cared for throughout their journey within the hospital.Furthermore, the facilities are impeccable. Clean, well-organized, and equipped with state-of-the-art amenities, The Mount Sinai Hospital maintains a standard of excellence that complements the exceptional care provided.In summary, The Mount Sinai Hospital is more than just a healthcare facility; it's a haven for healing, compassion, and innovation. I wholeheartedly recommend this institution to anyone seeking exceptional medical care in a supportive, forward-thinking environment.

Visited the emergency room yesterday morning. The doctors and nurses there were very helpful and friendly but the front desk staff was just outright rude, unorganized, impatient and seemed like they were unwilling to work. When patients come to the hospital they want to feel at ease and welcomed. Other then that the medical treatment was done accordingly and i appreciate the overnight doctors and nurses who attended me for my asthma. I truely thankyou.

The experience I had, while my brother was recovering from surgery was more than less than ideal. However, one of the Business associates was absolutely so kind and so empathetic and his name was Hubert and I’m deeply grateful for him. The president of the Hospital will get a letter on my letterhead, explaining my distaste for their postop care. Thank you.

Malpractice. They find a way to charge you for tests you don’t even need. Doctor was amazing. The rest… abusive, rude, apathetic… they look at you like you’re a money making machine, a number to charge money to, not a patient.

Worst Hospital.Worst experience our patient is still in there and they are not taking him seriously. Even though he still needs close monitoring.He is fighting for his life but no one cares. If he die or live everyonedarn. full filling their hours for their paycheck. No one give a damn what we and our patient is going through. They need to be serious. They misinterpret every time...We are very helpless. Please if some one can help us reach out to us. Or spread this message to the authorities So somone can take action against them please.

I went for an ortho preached

Had an appointment with my son, a 17 year old, with pediatric dermatology today. We get here and security refuses to let us pass because he thought my son was an adult. He sends us to another location and there they tell us to go back because that was not the right place. Going back the security makes a nasty face and we wait for ever to be let in. He’s so horrible that other people coming in start to have altercations with him. This person alone ruined the whole experience and he made us very late to the appointment.

As a family member of a patient who has been admitted to Mount Sinai for the last three months, I am writing this review with a heavy heart and deep concern. Our experience has been distressing due to a series of misdiagnoses and a perceived lack of proper care for our loved one. It has become increasingly clear that there are significant shortcomings in the attention and treatment provided. Despite our relative's critical condition, which requires close monitoring and serious medical intervention, it seems the urgency of his situation is not fully recognized or addressed by the staff. The lack of effective communication and apparent disregard for our concerns has left us feeling helpless and ignored. Our attempts to advocate for better care seem to be met with indifference, creating an environment where we fear for our relative's wellbeing. We understand that healthcare professionals work under immense pressure and challenges, but the fundamental expectation of empathy, clear communication, and proper medical attention cannot be overlooked. Our hope in sharing this review is not only to seek immediate improvement in the care for our relative but also to highlight these issues for the betterment of future patients. We urgently request the hospital management to look into this matter. Moreover, we appeal to anyone who can assist us in ensuring that our relative receives the care he deserves, or to help in bringing these concerns to the attention of the appropriate authorities for necessary action.

Stay away from all mount sinai hospitals wherever they are You want to live and you want to get well and have doctors who can help you and ESP IF YOU NEED SURGERY **DO NOT GO TO ANY MOUNT SINAI HOSPITALS *** I can not believe how lazy how horrible how uneducated inexperienced these doctors are ok maybe 99% of the doctors are horrible and 1% are not but do you want to play Russian roulette with your life and bet you will get that 1% doctor? Not me and I had nothing but bad experiences every time I stepped into a mount sinai hospital caught Covid caught CDif then had a doctor damage a main artery in my arm where they diagnosed me with wrong thing then had a nurse do a test with sunglasses on bc she didn’t want anyone to see a eye stye she had like one horrible horrifying experience after another all at different times so I’ve learned to stay the heck out of there I only go to Lenox hill now plus mount Sinai has horrible food and Lenox hill you can order anything if they don’t have it they will make it for you anything from a cheeseburger to a hotdog they have it in the kitchen cooked or not they will make it for you also they have some of the best doctors from around the world there I mean some of the BEST and the nurses are all very educated very reputable and they have alot of patience and very understanding and sympathetic go to mt Sinai your gonna nurses that just want to hurry up and get you in and out a few times I went with my daughter they never had a Dr even check her they just took an xray and said your fine good bye doctors didn’t want to take the time to even come speak to us smh but definitely charged us as if he did just this place is bad it’s just beyond bad I wouldn’t say don’t bother with them esp if someone needs medical care also my friend had knee surgery there and they lost all his paper work chart everything claimed he was never there yet I was with him in the emergency room and when he got admitted so they just horrible please trust me … Lenox hill is the best chance for a healthy recovery!!! Good luck be well !!

This place doesn't even deserve a star. I am completely and utterly disgusted by the lack of compassion and sympathy the staff have at this hospital. I thought this hospital was one of the best but I am completely horrified to have asked for my husband to be sent to this hospital. My husband was admitted by ambulance. I am stuck in Canada with my children while my husband is alone at this hospital. I have called to get any kind of updates such is he alive? Is he being taken care of ? Only to be met with the most unwelcoming, incredibly mean, rude staff. I literally just spoke to someone who told me if i want nformation on his status I should just come by the hospital. I told him I am stuck in Canada, he literally hung up on my face how is this even possible ? Aren't nurses and doctors supposed to be kind, informative, compassionate? What the hell is this. This is horrendous.and let me tell you I've been above and beyond polite. An absolute nightmare. I am horrified and literally haven't slept in 2 days. This hospital needs to hire new staff and retrain staff to have some kind of heart The level of attitude is disgusting. As a doctor working in a hospital in Canada I am shocked. Honestly shocked. I was told his doctor would call me around 1 am. I called at 7 am.and was met with severe attitude and told again that the doctor would call me soon. It's currently 344 pm and still no word from any doctor. When I called again the doctor hung up on me. I was SO polite. Is this normal still no status on my husband as his phone is dead with no charged battery. IS THIS HOW YOU TREAT PEOPLE MOUNT SINAI. How do I know my husband's needs are being met if you can't even tell me he is okay ??????

I was at this hospital for a month and in an ENTIRE MONTH I had two good nurses and one good aide. That should tell you something about the nursing care in this hospital. But that’s not even the main point of this review. During part of my time there, Dr. Truong was my attending. She was absent and didn’t round on me for multiple consecutive days and didn’t provide medical care and pain relief. I requested other disciplines to consult and was lied to by residents and promised consults that never happened. I didn’t receive adequate care and spent nights curled up in pain, without relief. I seized multiple times and neurology was not consulted and my seizure meds were not adjusted and therefore I continued to seize. For individuals who go into a profession and promise to First Do No Harm, you’ve got some nerve! And then, there’s the social worker, Ms. Molly Hanko. From the beginning, Molly botched my discharge. From telling facilities that my COVID vaccine status is unknown, when I had in fact supplied it to multiple people in the hospital multiple times (and I was vaccinated and boosted and I had provided that information) AND she had many opportunities to ask me whether I was vaccinated herself but chose not to ask me and instead told those facilities that she didn’t know if I was vaccinated and therefore they decided not to take me. When I confronted Molly about this and told her that I knew about this, she badmouthed me to several other facilities and banned me from them so I ended up having to go to a subacute facility. In all of my time being hospitalized, I have never had to go to a subacute facility. I have only ever had to go to a subacute rehab after having been hospitalized at Mount Sinai Hospital. The care here has been absolutely horrific. If there was a Zero Star rating, they’d get that from me! If you have anyone you CARE about, let alone LOVE, do yourself a favor and do not send them to this hospital for medical care!

This hospital has Terrible care & inconsistent support when trying to advocate for a loved one who is extremely ill and not getting the proper care on a day to day basis. There is no response when emailing or trying to reach out to make a difference. People on their phones all day at the desk that completely ignore patients and their families… which is not a good example of what it is to be as a healthcare professional. And majority are rude. It’s honestly embarrassing to be listed as one of the top hospitals in the country. Update 11.29- no one ever reached out from this review. Not one returned phone call or email. Not even one courtesy response. Nothing. Absolutely disgusting. You get faster responses from food and retail industries.

I was sent to the ER at Mount Sinai for seizures. The nurses and Drs said I wasn’t have seizures and that it was a psych issue. They did no testing to check to see the seizure. They wanted to do a C-T scan without contrast. I work in heath care, a C-T without contrast shows nothing unless you have been in a car accident. I live in New Jersey and drove 2 hours to come here. The nurses and doctors had no bedside matter. As a healthcare worker I would NEVER treat a patient how they treated me. I pray God protects all the current patients that are there in that hospital, to protect there life’s.

I applied to Mount Sinai a couple of months back. I was excited and looking forward to working the hospital. Due to their good reputation and their history. I applied to an EMS position and was hired. Unfortunately, soon after they took the offer back due to a miscommunication. They took it back twice and offered the job offer again twice. I was shocked and appalled when this happened. Furthermore, I was also disrepected by the director and called names.I have never been in a situation like this in any job. The EMS management including the director and managers were very unprofessional and disorganized. I was very surprised with how they treated me, no one deserves that. I didn't sign up for that treatment especially when I haven't even started the job yet. I advise anyone signing up for an EMS position to steer away unless you want problems.

My beautiful heart died in this hospital.... they killed my mom .... my mom was at her end fighting to stay alive... fighting with some doctors and nurses who looked at her like she was losing her mind and just another black uneducated woman!!! My mom was kindhearted, strong and definitely educated. The treatment/ medication she was receiving cause her death!!! My mom was diagnosed with multiple myeloma in January.... went through numerous chemotherapy/ therapies that didn’t work ( so they say). From receiving blood transfusions, bone marrow transplant... everything possible to fight this cancer and nothing worked!!! When fluid buildup in her lungs and her heart she had trouble breathing she still was receiving treatment.... which caused her to not being able to walk or respond anymore. At her last days the nurses on the 11center in this hospital will completely ignore her and made her feel uncomfortable. I had her moved to palliative care because they didn’t want to take care of her in this floor, where I specifically asked them to lower the doses on her opiate medication because even though she was in pain the medication was definitely hard on heart and they kept saying it wasn’t!!! I then call the palliative care to check on my mom because something wasn’t sitting right on my heart and I felt bad leaving her. The nurse then told me that my mom said she wanted more pain medication which I found hard to believe because my mom mom was unresponsive!! That night my mom squeezed my hand as I asked “mom squeezed my hand if you want them to stop the medication and she did!! I quickly called the nurse and they ask my mom do she want to stop ... my mom didn’t respond so they assumed otherwise!! On may 23 she passed away and I wasn’t able to stay with her because they said I can’t.. my mom breathing mask kept coming off and I know they wasn’t keeping an eye on it, they was just pumping her up with pain medication!!!! God have mercy on y’all..... everything will come to light .... my mom is gone and y’all use her for some lab work and only care about money !!! Furthermore, I requested an autopsy which stated she had two forms of blood cancers but was only treated for one!!! I just don’t understand!!! There are more pictures showing neglect from this hospital!! I’m not going to post everything !!

I had an appointment to see Dr. Khusid at 11:30am and upon arrival was told he was running 30 minutes behind. That was fair enough so I decided to wait. Fast forward to 1pm and I'm told the doctor still won't be free for another 20-30 minutes. With traveling to the office I had already wasted over 2 hours of my day so I decided to leave without seeing the doctor. They kindly offered me a prompt refund on my copay but that was the best part of the experience. I'll likely be finding another provider.

Good doctors but extraordinarily bad nurses. You’re basically a bother to them and they are extremely lazy. They will ignore you until they feel the motivation to finally do something and don’t expect anything from nurses who shifts are about to end. If you ever stay be prepared to be ignored and get used to being in pain.

Last night was literally the worst experience of my life at that hospital. The ER has always been one of their worst places but last night topped the cake. I think believed remodeling the front would make it appealing. They need to remodel the staff and train them on the meaning of hospitality. You get there and the staff at the front desk are so nice and helpful, but then you get into triage and it’s a nightmare. The nurse “Debbie” was rude and aggressive. She kept yelling to patients there was only one doctor which isn’t something you should EVER say to any patient. After waiting for 2 1/2 hours someone comes to take my blood and several people come by to ask the same question 50 times with no communication to one another. Another two hour wait to be moved into general population (Acute 1/2) where not only did Debbie leave me in the middle of the walkway and everyone kept moving me or bumping me with the stretchers, but the nurse Abagail who was supposed to attend to me never came. Not even to say hi, introduce herself or anything. We were left sitting there for another 3 hours until someone decided to come, not even say hi, but try to pass me a cup to urinate in. By that time I just signed myself out and took my chances on my own. To be made to feel like I didn’t matter, that I wasn’t a sick patient in need of help was disappointing, unacceptable, and utterly disgusting. Making the building look more appealing means nothing if the staff is still horrible. This needs to be addressed ASAP!

This hospital kills people they take people like a guine pig to experiment. My brother is in that hospital giving him medication they ain’t suppose too they even gave him a overdose. Nurse are very rude to him and doctors there don’t know how they become doctors. My brothers name Humberto Quinones he is there now I call the hospital to talk to the doctor and no call yet. My brother call me saying they are killing him there and he is in pain. Visiting hour are over but I promise you I’m heading there in the morning and I will sue that hospital

This hospital was the best hospital I've ever been too. I had a abscess under my breast that Beth isreal on first avenue refused to treat. So I was transferred here and I am so happy with the way I was treated by the staff here. The surgeon was amazing! I definitely recommend this hospital!!

My post keep getting deleted…. My mom passed away in this horrible hospital!!! She was treated with disrespect and neglect!!! I personally think she never had cancer and was treated like some lab experiment as they tried every chemotherapy treatment on her until she no longer couldn’t walk, talk or breathe etc!!! Racial discrimination and disparity is real when it comes to black woman getting treatment in the medical field. The truth will come out someday and to top it off I had to view my mom in a white bag as they had her laying in hospice…. I was told I couldn’t stay there at her last days to come back to her dead!!! My mom was the healthiest person I knew and when she step in this hospital that’s when she died !!! May god have mercy on y’all because I lost my mom heart because y’all was money hungry and evil !!!

I took my mom to the ER and we have been patiently waiting for twelve hours, she hasn’t eaten, no doctors have spoken to us or updated only once. I am a Mount Sinai employee and it’s sad that they have reached the lowest point ever in history. I’m so disappointed and disgusted with the whole Mount Sinai system in general. They don’t deserve to be open for the community they really would do better doing something else with their name . They are all about the money and not the people . I will be making sure to send emails to the CEO’s and hand write multiple letters while reaching out to the BBB

The doctors are great but the administration needs a lot of work. My husband had surgery and no one could reach the doctor to tell me how he was doing. The next day security guard and the screening crew tried to turn to send me back to each other. I told him I already know where I need to go. Just screen me and move on. The information given by reception is conflicting. They told me I couldn't see my husband coz he is in the bathroom. I told them he is on the phone with me and not in the bathroom. Basically, they will say anything to get you off their hand. The ordeal is still going. Awaiting the next surprise.

February 2022 I was suffering from post covid19. The hospital is very busy some of the doctors are very young and inexperienced. Others outstanding and dedicated professionals. I had a number exams and I'm still suffering with the post covid19 conditions. Some of the nurses and technicians were outstanding including the transportation workers. I was there for eighteen hours no food or snacks. I was suffering from malnutrition. Eventually. A kind technician gave me a meal so could make it through the night. Every one was proactive. While I was waiting for my exam a elderly man was thrown into the air by the security officers. Endangering patients and staff. And the doctor was laughing and happy about him being dismissed from the hospital in a brutal and overt manner. This was unprofessional behavior. Including, the use of excessive force by the security department. Who is training and supervising these security officers? Mount Sinai is not a law enforcement venue or prison facility. This was unprofessional and inlawful punishment alledge against a poor man.The doctor was rude and unprofessional. You cannot treat people inhumane way. We have laws in this country and patients rights and hippa laws. When you enter the building for medical assistance the security officers are rude and verbally demanding. Demanding total inspection of your property. The New York City police department follows rules and police procedures. Including, other law enforcement agencies. We are not living in a police state and mount Sinai security does not have the right to use excessive force. In addition, if a patient is the emergency room more than eight hours waiting for exam they should be provided a meal and beverage. And adequate care a clean bed and snacks. And patients should be treated by the security and front desk with the utmost respect . Not talking and discussing frivolous gossip while you are waiting for admission. I would have never gone to Mount Sinai I had nothing but he'll on earth with the billing department including waiting for a meal in the cardiology department. I'm still waiting for a return message from my doctor in cardiology in reference to my medication. It was send on the Mount Sinai application this is proper legal protocol. It been two months and I'm still waiting for his answer. Some of the nurse's are outstanding and patient others have deficits at this hospital. I hope the administration considers the premise of my argument and does a comprehensive investigation. And remove employees who have deficits. Including, doctors who fail to respond. And nurse's and security officers who are unlawful. My argument doesn't reflect the kind hard working health care workers I engage with meaningful conversations. And there outstanding dedication. The administration, is failing to erridicate the flaws in the health care system. Make a change Mount Sinai, The hospital has long legacy of providing good health to the world. I was very disappointed with my experience with some of the employees.

The office lacks compassion and understanding. Unfortunately hospital systems have become a corporation and treating patients with severe disease is not a priority. We have spent hours in waiting rooms waiting our turn with an understanding that physicians run behind. We had an appointment at 3:30 and running 10 minutes behind because of an accident. We explained and made a courtesy call to to inform office we are 10 minutes behind. Office calls us at 3:32 tells us we need to reschedule - we explained we drove 1.5 hours to see this physician and we would be happy to wait. Still refused. And they asked us to call back to reschedule didn’t even have the courtesy to reschedule at the moment. Having an older patient with severe Alzheimers having to drive back 1.5 hours home shows the lack of compassion that has become the corporations that are hidden in a hospital guise. Disappointing. We will find an outpatient physician to take care of us now where one feels they are cared for, especially after giving doctors the same courtesy of waiting over an hour for our turn. Yet they couldn’t give us 10 min. Nothing but a number here ( and a billing code). Find a place where you are treated with compassion and kindness. Pls note the reviews on all the paid websites for these doctors can’t be updates. FYI. the honest google review don’t reflect on Sinai’s actual website. Looks like they manipulate the data to show better feedback only.

If I could give this hospital less than one star I would. I went into ER with the stomach flu, severely dehydrated and non-stop vomiting in 07/2022. Asked to have an IV, which felt necessary so the nausea could stop. It was not a crowded day, as it was in the middle of the week in the afternoon. After 3 hours of sitting and waiting in the hospital room, I was poked and prodded by multiple staff members in an attempt to find a vein... After 5 hours I was eventually able to get an IV in and was left with a $4.4K bill for this terrible care. They added a bunch of unnecessary tests to rake in more $. Shouldn't take 5 hours and cost $4k for an IV. In the letter back to me, they admitted the staff was negligent but simply put that they will "relay that to their staff and work on improving their quality of care". I'm so disappointed by my experience; in what was a very vulnerable moment and lack of empathy, urgency, and just basic care from hospital staff. I would never recommend this spot to anyone I care about.

Doctors at Mount Sinai are good and patient. I was there july 4, 2022. Suffering from chest pain from post covid19. The security officer was arrogant and rude they have to learn to respect individuals in pain; I was in extreme pain the front desk was slow but efficient . And the nurses, doctors, we're proactive I requested additional testing and they refused? They stated it was the holiday weekend and they did not have the resources? Again the security officer was rude and aggressive. I hope they review my opinion and make systemic changes in security behavior. The hospital is not a prison or law enforcement venue. Patient should be treated with respect and compassion. In addition, I send my cardiologist a message through Mount Sinai application he hasn't responded. This negligent medical protocol. The nurses, doctors, technical staff work very hard in the emergency department. When you send a cardiologist specialist Doctor a message through the Mount Sinai application they should answer in appropriate time. It proper legal protocol. The hospital needs to do internal investigation on security and overt aggressive behavior. You need to hire officers who understand the law and execute proper legal behavior.

One of the nurse there made fun of my body hair while I was doing the echo test. Made me so self conscious and felt extremely humiliated. AWFUL experience. As a patient I don’t think it’s right to PICK on how our bodies look as we are sick and came for treatment not a modeling agency. Extremely disappointing

Very disappointed in the treatment from the pulmonary department. My baby had an appointment which yes we arrived late but I called them to make sure we can still be seen and the person I spoke to said it was okay and that she would let the doctor know, after taking down a bunch of information that is. We get there and I ask for an oxygen tank for my baby and when the receptionist went to so called get me a tank she came back empty handed and told me I needed to reschedule. She said they never received my message that we were getting there late. It took me almost 2 hours to get to this appointment. My babies portable oxygen tank was nearly empty and they didn’t even care to ask if she needed a tank to go back home with. Part of your job as a health professional is to actually care about your patients. This is a 5 month old baby we’re speaking of. I understand there are grace periods but the lack of communication and empathy is not okay.

This is the worst hospital my dad is starving, they don’t feed him and treat him extremely badly, if I knew that it would be so, I would never agree for him to go there for treatment. The staff is incompetent and does not want to do their job if you don’t want to work in the hospital, don’t take someone that place. Excuses that now there is quarantine and there is no one to work already. they just don’t want to work. it feels like the workers just hate people. I’m crying because of the way they treat my sick, seriously ill father.

The food given to the mother of a new baby is worse than the worst food I have ever had in my life. Insanely disgusting rooms. The bed moves every 2 minutes to exercise the woman's back. It cannot be turned off. You have to unplug it. Boiling hot in the rooms, the air conditioner works on ventilation and nothing else. You can continue to write dozens more problems in the conduct. There is not even one good thing about this hospital.

My sincere gratitude and thanks for Mount Sinai Hospital the excellent care you provided to my father during his recent heart surgery. Your hard work, dedication, and expertise have given our family peace of mind during a very stressful time. From the moment we arrived at the hospital, we were greeted by friendly and compassionate staff who made us feel welcomed and comfortable. Your team of doctors, nurses, and support staff went above and beyond to ensure that my father received the best possible care before, during, and after his surgery. Your attention to detail, professionalism, and kindness did not go unnoticed, and we are forever grateful for everything you have done. My father's successful surgery and speedy recovery would not have been possible without your skill and expertise. Your commitment to excellence and patient care is truly remarkable, and we feel blessed to have had the opportunity to receive treatment at Mount Sinai Hospital. I extend my heartfelt thanks to each and every one of you for your outstanding service and care. Your dedication to your profession and your patients is truly commendable, and we are forever grateful for your kindness and support.

A hospital that that doesn't care for the patient outcome. Doctors only prioritize their egos – trying to impress or please other doctors, or trying to protect themselves from liabilities. It's a culture where patient comes last. Hospital is extremely understaffed, the building is old and falling apart. Staff is afraid to speak up because of excessive bureaucracy and humiliation. Every day they make unnecessary surgeries and they mess you up from inside. You come in as a normal person, perhaps with a minor symptom and leave with a medical mistake that gave you tons of further complications. If you are looking to not destroy your health, stay alway from this hospital. Honest word from an insider.

All I can say is that I met some really amazing people during my stay in GP8 East! The staff on all shifts were so welcoming and kind, I feel as if I wasn't just healing from surgery but I also had some healing in my soul! The doctors, the nursing staff, house keeping, cafeteria, it didn't matter where they worked or what their job title.was, their smiles and their kindness has hit me so deeply! Brian, Ridi, Yule, Mildred, Rohena, just to name a few, the whole Urology team, all of them, including the ones I didn't have the chance to get their names, have been so wonderful! Thank you to all of you! You are amazing! No wonder this Hospital has the reputation it does! It's an amazing place!

Nice

DO NOT GO TO THIS HOSPITAL! The worst hospital in NYC. Poor hygiene on patients is out of pocket !!!! They do not care for anyone. Patients are NOT getting theyre sheets changed my dad had dried blood on his sheets for two days the same gown all dirty I have pictures!!! Sheets even smelled bad! Horrible I wonder if this is how they would treat theyre loved ones as well. THEY DO NOT CLEAN ! This place is gross garbage of needles all over floors blood all over the place. Please do your self and your loved ones a favor do not come here they do bot treat patients with care. They do not care about anything ! &. Lets not speak about the medical malpractice in this ppace theyre all young they do not know what theyre doing. They want to do all these surgerys and procedures without knowing anything. Doctors and nurses will tell you two different things. They have you confused. They call you harrasing you telling you your loved one has to get this type of procedure or surgery and if you say no they tell another doctor to call and tell you the patient is going to die if you do not comply. They do not respect your desicions. This is horrible. All they like to do is intubate all patients do surgerys that are not even needed. Then they tell you oh we thought the problem was there but never mind now we have to do something else. They do not know what they are doing please do your self a favor do not go here. And lets not talk about these social workers too they do not even know what theyre doing they do not help in anything I dont even know why they exist. These doctors and nurses do not care about the patients they are rude. They just want to be doing meetings every other day planning the next step how to charge your insurence more money for having the patients in there & to keep learning. Do not go here ! Do not take your loved ones here, they will not be treated well. I hard to learn this the hard way. They are killing patients doing too much just learning whole time my father was there not once I met with an older doctor all youngings. I told them I wanted to transfer my dad to another hospital I was denied to do that. They said I couldnt move my dad from this hospital how could this be ? I had no saying over my loved one ? I had to do what they said ? They said he had to stay there this is horrible.

ZERO STARS!!! RUN! If I can give Zero Stars I would.. Went in with sneakers left with NO SNEAKERS AT ALL! Had to walk blocks shoeless! The nurses stole from me while I was unconscious and in need of care! I will be taking legal actions. I have witnesses that saw me go into the hospital with my sneakers on my feet as well!

This is one of the premier Hospitals in New York. The Hospital staff is always delightful and helpful. The patients are first and they are always taken care of. Thank you Mount Sinai Hospital.

Dr David Adams and his cardiac care staff did an excellent job. From scheduling my initial visit to post operative care they were on point the whole way. Dr Adams came highly recommended from a few sources. One of them works for a local major sports franchise right here in NY. The Dr diagnosed my condition and did a great job. No more atrial fibrillation ( a fib) that was quite scary but alas it was fixed by the Dr. Nurses at 5 center post op were great and the nurses on 7 west were the best. From Rowena, Theresa ,Dhonna, Jean, Abel and Ross and others it went amazingly well. I had my surgery in June on 2012. I am still doing well and they saved my life. I would give them all 10 stars if I could. Great hospital and they deserve all the accolades that they have earned for being AMONG THE HIGEST RATED CARDIAC CARE UNITS IN THE COUNTRY!!

The concept is there, but the effort by many (not all) is ridiculous. Very sloppy, slow paced environment. Half the time nobody seems to know anything about patient updates, who is who’s nurse, when someone is to be consulted or even how to address people with the correct information. Most of staff from the building are genuinely kind and caring individuals who do their best to get the job done, but my God, PLEASE retrain the hands on departments AND their supervisors

All pregnant mamas should avoid to delivery your babies in this hospital if you want to maximize you chance for natural birth. They don’t offer birth balls (peanut ball to help your baby goes down) Additionally, don’t hire Jenny Tang as your primary provider. She is an incompetent, shameful, and abusive Ob as well as a pathetic liar. On the other hand, if you are a color person, you should be aware that they will use you as a practice object for those entry level nurses and doctors. This is torturing when you are handling the active labor’s pain. For example, a nurse called Tova tried to drain blood from me. I asked her what the test is for. She could not explain it to me by just saying it is for some tests. Then a more experience nurse literally taught her how to drain the blood. She finally got it after MULTIPLE TRIES!!! My hands were all bruised. My labor was stalled at 4cm and then Jenny Tang started to pressure me to have c-section delivery when I was still comfortable and baby’s heart was assuring. Jenny Tang claimed that they would not spend 5 days for the induction. They tried to speed up the induction and increase the dose of Pitocin very fast. (Every 20 mins) So the hospital business can keep running. All the practical protocols are outdated. These protocols aims to increase your chances to end up with an unnecessary c-section. So the hospital can maximize the profits. They bathed my baby (without my permission) right after we were out of operation room even though the WHO suggests that waiting 24 hours.

Wow!!!!! 🤗🤗🤗 I had the best experience ever today. The receptionist was extremely courteous and polite, it seems like she loves her job. The Dr. had alot of patience with me, he actually listened to me.. He didn't treat me like I was just another number. All of the nurses I came in contact seem to really enjoy working for Mount Sanai. The service here was so great today to the point I couldn't wait until I get home to write this review. I'm writing it while I'm waiting to get blood work done. 🤗🤗🤗

Please avoid the whole of Mount Sinai everywhere in NYC unless you have an emergency and there is no other hospital close by. Their billing is so bad, that they themselves do not know why they keep sending different bills with either missing account number or entirely new account numbers that you cannot login to any payment portals that the stupid operation team has set up. There is absolutely no indication of why they are charging, for what date they are charging, and is it for a bill I already paid or something entirely new. Truely, I have been to coffee shops with a better billing operation than this multi-million-dollar corporation. P.S. the doctors are great, but the hospital operations has really got to start looking at a better solution that at least work. One should not be compelled to call every time Mount Sinai sends a bill out of thin air.

I was seen in the ER Madison Ave and E.99th street location for chest pain. From the time I arrived at around 10:15pm - 4:38am my experience was horrible. I encountered 3 nurses that were for the patients as well as the doctor. After my daughter left I was basically on my own suffering from bad chest pains a nurse that took me inside basically forced me to switch from the wheelchair to another didn’t bother to assist me the chair I was told to transfer to was wet she( the nurse stated it’s bleach you can sit. I said why would I sit in bleach her tone was disgusting very poor customer service I was taken for X-rays and was told I had fluid on my lungs possibly caused by a blood clot the doctor preformed a sonogram of my heart and lung’s reviewed the results with the senior doctor on call and I was told the radiology tech misread my results the end result was inflammation in my chest. I was tested for Covid twice due to the first test being lost. A nurse that was sent to draw blood checking my hand for a vein I said why are you checking my hand when I have an open line already she used a flush drew blood from my arm then used the tube to take the blood sample after got the flush that was mixed with blood to flush my IV. My overall experience was unreal then my daughter said she was basically put out with my 6yr old son. While waiting for a cab she was told she had to stand outside the hospital entrance isn’t a cab stand. The staff in the C area was loud it was more like someone’s living room then a hospital room not to mention while watch TV in the patient area 1 of the nurses stood in front the TV turned the channel didn’t ask if I was watching it nothing. I give 2 stars because the doctor was very explanatory about my condition introduced himself as well as had a visible ID as well as the 3 nurses that assisted me. The rest of the staff that worked in that area im not sure who they were they just wore scrubs and used language as if they were on the street it was to my surprise the head Doctor didn’t address their behavior

My 1week follow up Telehealth appointment for tooth extraction and bone graft was at 9:00am. No one had called and while I tried to contact the department but there is no way to talk to anyone from that office. Just operators that they are not at the location and all they can do is transfer me to the department that no one picks up the phone only option is to transfer back to operator. So I couldn’t even cancel appointment nor reschedule. After waiting and trying to get in touch for over 3h I did file a complain. Then I had a call from the office. It is extremely difficult to get in touch with oral surgery department at Annenberg building. It makes me worry for when I will have more procedures. It’s too bad I chose to be treated here as my family member received the same procedure several years ago. We had no problem communicating with them. It’s definitely not the same anymore.

The Mount Sinai Hospital used to be a place where I felt I could rely on top notch care. However, a lot seems to have changed since 2017. Most recently besides being given incorrect information about my insurance they just couldn't get my endoscopy appointment right. They changed the date on me without notice, then when a new date was finally scheduled they neglected to tell me I had to be 20 days out from a COVID test (more there but this is a public review and no one needs to know more about my medical info) just two hours before my procedure. Though I prepped (not eating for 8 hour prior, taking an at home COVID test per their multiple messages) I was later told I didn't have to do that. As you can see they are a mess. There seems to be very little accountability in the Division of Gastroenterology when it comes to scheduling and informing patients of procedures. This gives me very little faith in being able to get care in that department.

After New York - Presbyterian, this Mount Sinai is the worst emergency room I have ever been two. They denied me my right to receive adequate medical treatment and allowed the guy who has me hacked, to infiltrate my room and try to mock me. They also have no food or HIV tests. What type of hospital are they? No HIV tests in a NYC Hospital? UNHEARD OF!!!! We must really be living on a different planet. After three hours of being ignored by medical staff at @Mount Sinai and ridiculed by my hacker, I left without getting the critical medical treatment I urgently needed. Why can I not give it 0 stars?

Speaking from my outpatient experience, their departments are working against each other; full of misinformation; and I feel like patients are just outlet for some of the staffs. I went to ER on Saturday and was scheduled an ultrasound at radiology department. Not able to do it because their ultrasound technician was having a family emergency and no one could fill in. It was 1pm. It’s already unfathomable to me. But then no one from radiology department care to even make a call to inform ER so I wasted 3 hrs in ER till they figured out what had happened and told me I need to come back next Monday. But when I came back Monday prior to the appointment time, they again said they won’t do it because ER discharged me Saturday and since that was over 24 hrs ago the referral from ER has expired. What a dumb rule! Why the heck was I scheduled for Monday then? And plus I was explicitly instructed by ER that I should come in Monday but not Sunday(which would have been ok according to Radiology). One lady at Radiology Department even said this: ‘I’m not losing my job over this’. Like, this whole thing is, I donno who, but def hospital’s fault. Is this not enough of a case to make to your supervisor for an exception? Ma’am if all you care is holding on to your job and nothing for a patient in pain, maybe you shouldn’t work in healthcare.

On August 3, 2023 I visited the ER at this location and I must say I was impressed how they redesigned the unit, wow. Outstanding job and everything was so coordinated with the staff including my physician Dr. Wei Li and his team. Also I can't forget the security staff at the entrance for being extra cordial in offering me assistance, what a gentleman. Continue the extraordinary work Mount Sinai hospital on the East side of Manhattan.

Stay away!!! My loved one had a surgery this week. What a horrible experience. Poor communication from registration desk. Waited for over 2.5 hours to come to pre op, no communication at all, I had to come up to the front desk multiple times to make sure we were not forgotten. In pre op area, everyone runs around and appear very busy and careless. Multiple physicians in training approach you without any introduction that they are residents or their role on the team. You see attending physicians and your fantastic doctor, who is the only reason you came to this hospital in the first place, for less then 2 minutes and then never again. The doctor did briefly call me post op with ‘ everything is fine’. I attempted to see my mom an hour after her surgery, the patient liaison told me in a very annoyed voice it was less then an hour and I could not see her or get any information until she was there for two hours. When I insisted that I wanted a status update from my mom’s nurse, she got extremely visibly angry; she did however call mom’s nurse in the recovery. When I saw how angry she got, I apologized and asked for her name, Stephanie Guerrero pulled out her Id and told me I can ‘feel free to take a picture’. She told the Pacu nurse on the phone that I wanted a status update even though she told me I had to wait for full two hours from patients arrival there. Nurse gave me the same ‘ you have to wait another hour, when I pressed for a status update, she said ‘ she is fine’. I cried for the next hour, still no calls. I again came up to the front dest, after 2 hours, I was instructed to wait, I was given a paper with directions to Pacu on another floor. It was hours by the time we could go home. The nurses in Pacu and recovery room were pleasant and caring. The overall ambiance of personnel in the hospital is unprofessional, tons of working staff are on their cell phones even in the patient care areas. Many staff members walk around in their scrubs and back packs, even in pre op area. Because they are wearing back packs in pre op, it looks like those are the same scrubs which are worn to the operating rooms. Important end of life conversation take place in a busy waiting area for everyone to hear. Fasciitis are visible dirty aside from the main beautiful pattio sitting areas. I pray my family member recovers well from the procedure; I am very grateful for all the care. This was a disappointing hospital experience, what a SHAME for Mount Sinai! If given other options, I would not go back to this hospital and would advise everyone to avoid it until they figure out how to improve!

Had to get admitted because I had dengue and an extremely low platelet count (27K to be exact). a doctor named Dr Chavez suggested “I looked too okay for someone with dengue.” Realized after being there for 24 hours that she had no clue what she was doing and i left. and how could she? She came to look at me once on the start, ordered blood tests and disappeared. Four days later my dengue test comes back positive and that too i had to get the test done elsewhere as she refused to do that test on me or even if she did test it for me, been more than 10 days and i have not yet received the result.

My 1 year old nephew was brought here due to acute liver failure. Erica and the entire staff were absolutely amazing and so quick to test some members of the family. My mom, his grandmother, was a match to be a live donor & everything went absolutely perfect! We can’t thank them enough for all they did to help save my nephew.

This hospital is the worst hospital, they very judgmental. They give no consent when testing for things. They would tell u one thing and the other staff would say something completely different. Have no team skills communication. U gotta have money to matter to them. They Dnt take ur care serious at all. I won’t go there again. Also they would have u sitting around all day without a meal when u supposed to went into surgery hours ago!!! Just horrible!!!!

They used to be great. But never recovered from Covid debacle! Their depts are ALLOVERTHEPLACE. had a pre-op appointment which theu moved a few times. On the day when my appt is at 4 pm, they call to say we have to get there at 2:30 as they decided to close at 4 pm! We cancel work and get off and run to get there on time then to wait for 3 hours in waiting area! I am still here and still waiting! The receptionist have such a hige attitude too. It was never the case. Totally down the hill. P.S: over 4 hours waiting. A nurse told me to please write a complaint as they are overworking ghem and booking 10 people at the same time with no one to see them. What a scam mount sinai has become!

I went to this hospital to make a PCR test (COVID-19 test) because I was told that it was free, guard on the door told me that it was free and doctors and people inside told me that too. Truth? appears that it wasn't free, till this day I keep receiving bills in my house charging me exuberant amounts of money for a test that I was told that it was free and yeah, I feel myself cheated. This is very sad tho, because the people inside were very charm and helpful and I trusted on them when they assure me that the test was no cost, but here I am, receiving and receiving bills for big quantities of money... Definitely not coming back to this hospital

Terrible hospital I hurt my knee very bad at work. Came in a ambulance the EMT officer told me this hospital’s emergency room is the pits of hell her words! Boy she was right as I’m coming in with a leg injury they put me in a wheelchair to transport me through the hospital to the department I needed to be treated at. The lady who transferred me in my wheelchair was named maribel Peña well ms Peña was wheeling the wheelchair all crooked and hit a security guard with my bad leg so I then take out my phone and proceed to video record. Good thing I did because she literally crashed into a wall with my bad leg. Which I now know i have a torn ligament thanks to metropolitan hospital. They’ll be hearing from my lawyers in 24 hours

Today we going to the emergency room, We have a bad experience , We stayed there for three hours but no doctor came to see us, Emergency room A place to relax

Amazing staff everyone In the er was unbelievable to me thank you so much !!

***GP 10 West*** Front desk/concierge absolute worst!!!! How dare you take a job knowing the risk and still not want to do your job?! Gives attitude to anyone trying to get any kind of answers when we’re visiting our sick loved ones. No one answers the phone when I call from the patient room and can visibly see you sitting on your cellphone ignoring the phone being rung. You’re scared of getting infected with COVID19 then don’t work in the COVID19 floor and give attitude to patient families. We are scared too but more scared of having someone we love die at your negligence. I am completely aware that we are in the middle of a pandemic, everyone not just hospitals have a shortage of staff. But the level of care for patients who are admitted specifically those who have dementia/cannot advocate for themselves need to be watched more closely. The level of care and patient experience at this Hospital is the worst I have ever seen in my entire life. 10th Floor -10 West should be ashamed to have anyone licensed to take care of people. People are being monitored via camera and rounds are suppose to be every 20 mins with only 2 nurses on the floor in the evening instead of 8. How is it OK to have anyone monitored via camera ? A lot of these patients are being ignored and neglected which causes unwanted anxiety which leads to elevated blood pressure. I know we are all dealing with our own personal/professional things but please if you are unhappy at your job then you need to leave. There are thousands of brand new nurses who just graduated and would love to take your job and actually give these patients the care they deserve and not be treated like scum. Special shout-out/kudos to: Freddy, Samentha, & Lydia for being a human being with a heart and not just seeing a dollar sign. God bless you all. Everyone else needs couching and counseling and a customer service ELearning training because they are representing this hospital the worst possible way. I just hope no one has to die in order for things to change.

Nurses are wonderful but COVID changed how some of them give care. The assistants are deserving of praise as well, it’s a hard job and people call out for weather or COVID etc. Just a reminder that human beings are being treated at these facilities, when you skip steps in your training because you want to rush through; you compromise yourself, the patient and the facility! When assistants are on their phones (talking) in the room with patients trying to get rest at 2am and everyone is being loud it doesn’t help anyone recover! Please remember we are all here together dealing with life! ✌🏽

Highest of praises for Dr. William Lawson, MD, DDS. I was assaulted randomly and had a broken bone in my face. Dr. Lawson, despite his exceedingly high experience and expertise, answered all of my questions before and after the surgery with no attitude or annoyance whatsoever. I've heard horror stories of screws, plates, and mesh needed to repair an injury like this, and Dr. Lawson said he simply cut me open from inside the mouth and "popped" the bone back into place. This was several years ago, and I have not had any issues since. Thank you, Dr.

I was there for 12 hrs. I was ignored, shoved in a corner and forgotten. The simplest questions was ignored. Tests were done multiple times. Horrible experience. Do not go there. Some nurses are just rude, mean to patients.

Thank you all so much ❤ My son was in the Mental health hospital there last month he's 12 and since his stay and discharge he's been doing great!! I am so happy to have the opportunity to meet the staff there and my son never complained!!! And just so you'll know hes always complaining lol. I recommend you'll to everyone!! Keep up the good work! From a mother who needed you'll.

I recently underwent a cardiac procedure at Mount Sinai, and had the best quality care I have received in any hospital (US and abroad). Everyone, beginning from the extremely competent specialists such as Drs. Itagaki and Robbins, to the front desk personnel, nurses, nurse practitioners, etc. provided the highest quality service. The hospital itself is top-notch, but what makes this hospital even more special are the hard-working and highly competent personnel that truly went above and beyond in ensuring that I received the highest quality care. Everyone was extremely friendly and went above and beyond in ensuring that I received timely, high quality care in every step of the process. While my open heart surgery itself was tough, the positive attitude, friendliness, high quality care, the expertise of the treating doctors and attention to every small detail made all the difference in my recovery journey. The outstanding care, however, didn't stop once I was discharged from the hospital. I had several follow-up calls from Dr. Itagaki's office to ensure that I am doing well and recovering. I can't speak highly enough of Dr. Robbins, who timely addressed any concerns I had post discharge via the MyMount Sinai App. Overall, I would very highly recommend the Mount Sinai Cardiology center to anyone that requires services in that field.

Providers here really listen to their patients

I spoke with the receptionist this morning to schedule an appointment with radiology; she was beyond rude and nasty for no reason all while simply trying to make an appointment. I just had a few questions to which she clearly had no time for. Making these appointments are confusing and stressful as it is without having to deal with someone being rude.

I'm always pleased with going to Mt. Sinai. I'm part of the WTC monitoring program and everyone there is so helpful and understanding. The process for me takes a few hours but I'm not complaining because they are helping me with my health issues. Thank you and God bless you!

This review is for the geriatric practice. There are some skilled and well-intentioned professionals who have more patients than they can manage. My husband's PC Nisha Rughwani is clearly gifted, and insanely overburdened. If you go, do not bother with social worker Fay Kahan. She is often impossible to find, and if you do track her down, she will be USELESS.

Have not had a pleasant interaction with anyone who works there. Rude and completely not accommodating to my schedule. When work interferes with their appointment availability I was told to “deal with it.”

Lady at the front desk in the ER was really rude. Besides that it was good and the doctors are very nice.

Worst emergency room in nyc. Nurse's were excellent but it is way too crowded and the doctors are too busy to order your medicine. You will die waiting !.

Every time I’ve come to Mount Sinai Hospital, I’ve been impressed with their doctors, nurses, radiologists and technicians who seem to love their jobs or are excellent actors! I recently moved into Manhattan snd have been constantly surprised by how the doctors keep to their schedules and I’m often surprised by their efficiency and professionalism.

Good medical care combined with bad admin/infrastructure makes for a bad experience overall. I was a happy post-surgical patient -- UNTIL exposed to Mt. Sinai's BILLING CHAOS. Despite encouraging patients to use the MyChart portal, the billing function on the website IS 100% INACCURATE. Why, you may ask? Further exploration (over 45 minutes of my time) revealed that the billing function at Mt. Sinai is decentralized and the hospital bills you separately from your doctor(s) -- and that information is NOT captured in their portal. So, you can go to the portal, owe ZERO and be simultaneously sent to a collection agency!!! Attempts 1 through 4 at elevating this to the head of IT at the hospital resulted in 2 hang-ups, 1 "there's no one I can direct you to take this up with" and 1 email address -- so that I can spend more time trying to fix this insanity. Customer experience matters. Please help your patients to be your fans.

Both my parents had their heart surgeries here. The doctors are so nice welcoming. The medical staff constantly come to check up on their patients. I'm very pleased with our visits here.

We came in on a Saturday morning and were treated very respectfully. We realized they were busy but they kept us advised of each step. Nurses (Joel, Emily and others) PA Taylor, Drs Roseanna Cheng and Dr Charles ? all treated as professionally and respectfully Give this hospital 5 stars

I recently underwent a cardiac procedure. The care was excellent. Everyone was attentive and committed to my well-being, from the physicians and nurses to the transporters and cleaning staff. Multiple checks made the possibility of a medical error impossible. I had complete confidence in the care I received. Mel Young , Nassau County NY

Such a special hospital with dedicated staff. Wife had surgery, staff amazing the care and compassion was incredible. Recovery nurses on Annenberg 7 Yan, Kathy, and entire team went beyond and above all to assist my wife. These are just a special group and a G-D sent, bless them all. A five star hospital with a five star nursing staff. Barry F.

I went with a friend. I didn't have an appointment.

Everyone and everything is so confusing and stressful

One of your employees in the Billing department is horrible... She was just so rude...please hire some who wants to work only...let the good people work...please

Great hospital.

Great hospital. Clean and friendly.

Staff are nice and friendly...They make stay clean during this time.

I've always had a good experience in this department. Whether it was scheduling, the imaging or obtaining the results, the staff and doctors have always been nice. It's unfortunate that due to my back I'm there more times than I'd like to be so I appreciate the great services I receive.

My experience with the hospital was okay the hospital seemed clean and took Covid precautions. I went in to have some blood work done, physical and my flu shot. I did have to remind the medical assistant to wear gloves and a mask while taking my blood, that seemed suspect but overall they fulfilled the responsibilities of the appointment.

While introducing our kids to NYC on an extended weekend trip, my teen son suffered a perforated appendix that required an emergency appendectomy. While we were initially lost for 30 mins trying to find where to go (an angel at the security desk finally took pity on us and walked with us to where we needs to be) and we were in the peds ED 2 hours longer than necessary due to the medical resident forgetting to advise us not to let our son sip any fluids (the resident felt bad and was apologetic), the overall care my son received was top notch. Everyone there is clearly committed to the well-being of the kids, and it shows. They took care of my son, and were so understanding of our family’s situation. Ruthie in Child Life was a godsend, Dr. Koakley, Nina and the surgical team were superior, and Kim, Pam and Michelle on the 5th floor peds were responsive, very competent and kind. A special thank you to Darlene at the security desk for her kindness in helping guide us to where we were supposed to go when we arrived worried and uncertain. I would not hesitate to recommend Mount Sinai for care. It was so comforting to be there.

I enjoy visiting this clean organized place. They have enough variety in their food choices (for visitors) that make going there a welcomed trip, even though it's a hospital.

Quick to dimiss anything wrong with you. Only great part of the hospital are the nurse's. Doctors really could care less....they do the bare minimum....this is for the ASTORIA location. Maybe the Manhattan one is better but Astoria location does not care one bit.

If you go here. Don’t let Dr.Lu perform surgery on you. Be aware.

I came there because I'm running out of my SUBOXONE and klonopin and they refused me the help

This is actually a long overdue review. My sister, Ms. Jenkins has been a patient at this location (1468 Madison Ave) for a number of years. She has undergone several procedures and/or treatments and has always received the best care needed and continues to need. I cannot say enough great things about the Doctors, Nurses and Social Workers (particularly Ms. Shea). Their professionalism and compassion, especially during these trying times is exceptional and I feel that they set the example for all others in this field to follow. Thank you again for doing your very best to care for my sister and keep her as comfortable as possible. Regards, Ms. Lopez

I had a recent surgery at Mt. Sinai under the special care of Dr. Satish Govindaraj and felt that I needed to share what an incredible experience I had from start to finish. From the time I arrived at 6:30 on a Wednesday morning, I was treated with respect by each person -- nurses, doctors, support staff. Even waiting between phases of the process, I was made comfortable and attended to with care and courtesy. Despite Covid and staffing shortages, my experience was the utmost in professionalism.

These guys can't even put on a simple cast properly - the whole hand got swollen and everything had to be replaced for the sake of health. Completely incompetent doctors AND nurses. Shame on Mount Sinai!

My dads hospital stay here has been nothing but terrible. We have expressed multiple times we need the ENT team to come in and visit him and to answer our questions since he recently got a procedure. Countless times we have been told that they will be coming in today. Today turns into tomorrow and it’s now been a full week since we have last seen them. Im sick of being lied too. I took it upon myself to call the patient service number to complain, which helped us the first time in which ENT came in last Friday, however since then they have not been seen. As someone who knows how hospitals are suppose to work and operate, save your time and go somewhere else.

The recovery room RN Cristina Bendillo is the best! I wish every nurse will be so dedicated to help their patients like her. Thank you so much.

Absolutely disgusting the way they take care of patients. Every single nurse and doctor should be fired and sued for the lack of care for patients and inattentiveness. Absolutely unacceptable. People trust you with their loved ones when they are in critical/ dangerous condition, and you do not make efforts to contact them? Be transparent with them? Have any decency and show kindness and compassion? My friend has been stuck here for 3 months and the doctors and nurses do not care about him. Absolutely disgusting, and I hope you get sued for not doing your job and failing to take care of your patients. Your doctors and nurses do not care about the patients. Do not go here. Your family and friends are not welcome here at this garbage hospital.

It has been a challenging four months since my son was admitted to this hospital. We have been tirelessly advocating for his right to receive proper care. Unfortunately, due to negligence in his treatment, my son has experienced three life-threatening episodes where he coded, and narrowly avoided three additional similar incidents. The first coding incident occurred when he was placed in general ward while he was unconscious, despite our insistence that he needed intensive care. Following this, my son was promptly returned to the ICU after coding. Recently, on the morning of February 28th, my son was inexplicably found with deep cuts on both arms, along with what seems like a burn wound according to one of the attending doctors that day leaving us distraught and seeking answers. Despite our persistent efforts, including reaching out to patient representatives and medical staff, the quality of care has not improved. Most recently, Dr. Akarsh Sharma informed us that our son would be moved to a step-down unit from the ICU, but he was instead placed back in the general ward, leading to another close call within hours of moving him requiring emergency intervention and we were told he needed to be moved back to ICU, but he was moved to Step Down-Unit, that’s where he currently is. Despite of our concerns about his dropping oxygen levels, medical staff initially dismissed the need for a bronchoscopy, only to perform the procedure hours later when his condition worsened. Moreover, we have discovered discrepancies in the medical records, including a falsified report regarding the recent bronchoscopy performed urgently on my son, and inaccurate temperature readings. We were surprised to find that the procedure was documented in his MyChart as not having been performed as an emergency. This discrepancy is concerning, as it misrepresents the critical nature of the procedure and the urgency of his condition at the time and suggest a systemic problem. It appears that these actions were taken to create a false impression of our son's stability, potentially to expedite his transfer to a rehabilitation facility. This is particularly alarming given his ongoing critical health issues and unstable condition." In the entire duration of his stay, my son has not received adequate physical therapy, a crucial component of his recovery, due to alleged staff shortages. This neglect is unacceptable and raises serious doubts about the hospital's commitment to his well-being. We have repeatedly requested a transfer to another facility, but our pleas have fallen on deaf ears. As parents, we feel utterly helpless, unable to provide the care our son desperately needs. We are deeply disappointed by the lack of response and action from hospital staff and representatives. Our only goal is to ensure our son receives the best possible care and support for his recovery. We urge the hospital administration to address these issues immediately and prioritize the well-being of all patients under their care. My husband has previously shared our concerns under the pseudonym "Khair Khan in online reviews.

The service attitude of the nurses in the hospital is not good, the professional knowledge of the nurses is not enough, and the blood drawing skills are very poor. I understand that there are too few nurses in the hospital and the workload is heavy, so they will definitely have emotions, but I really think that the nurses still need to improve their professional skills l

Having right side heart failure and pulmonary hypertension, walking into the hospital for a heart issue that last thing i need is a lazy, rude, nasty security guard treating me like apiece of trash. Stay clear of this place and go to Presbyterian on 68st instead.

I have been going here many years now And always get the help that I need. All Surgerys have been here. This is a very Good hospital with all kinds of special Doctors. They help you as much as they can.