5/5 maha s. 2 months ago on Google • 46 reviews New
Unpleasant
Experience
at
Whole
Foods
Self-Checkout
I
wanted
to
share
my
recent
experience
at
your
store,
particularly
at
the
self-checkout
area,
which
left
me
quite
dissatisfied.
During
my
visit
today,
I
encountered
issues
with
the
self-checkout
machine,
as
it
repeatedly
scanned
the
same
product
despite
my
efforts
to
proceed
correctly.
I
sought
assistance
from
the
first
employee
nearby,
explaining
the
situation
and
requesting
help
to
resolve
the
issue.she
removed
the
list.and
I
start
scanning.
As
I
continued
scanning,
the
problem
persisted,
and
I
asked
for
assistance
once
again.
This
time,
a
staff
member
approached,
suggesting
that
I
was
at
fault
for
leaving
items
in
the
scan
area.
Despite
my
attempts
to
explain
that
the
scanning
machine
usually
recognizes
identical
codes
and
doesn't
repeat
the
scan,
I
encountered
resistance
and
was
advised
to
handle
the
situation
differently.
To
my
disappointment,
the
employee
seemed
uninterested
in
assisting
and
ignored
my
requests
for
help,
leaving
me
frustrated
and
inconvenienced.
Fortunately,
another
individual,
not
initially
in
a
Whole
Foods
uniform
but
still
recognized
as
an
employee,
observed
the
situation
and
stepped
in
to
help
resolve
the
repeated
scanning
problem.
I
have
been
a
Whole
Foods
customer
since
2019,
and
this
incident
marked
the
first
time
I
felt
mistreated
and
disregarded
by
your
staff.
I
believe
in
kindness
and
understanding,
even
in
stressful
work
environments.
I
hope
this
feedback
can
contribute
to
enhancing
the
overall
customer
experience
at
your
store.
1 person found this review helpful 👍