5/5 Raymond G. 1 year ago on Google
I
need
to
update
my
review
of
Frost
NYC.
I
posted
a
negative
review
about
the
a
Rolex
watch
that
I
had
purchased
for
my
wife.
It
had
stopped
working
so
I
took
it
to
a
certified
Rolex
dealer
to
send
to
Rolex
to
have
it
repaired.
They
would
not
repair
or
service
the
watch
and
sent
it
back
explaining
that
because
the
crown,
bezel,
and
face
were
customized,
and
not
genuine
from
the
Rolex
factory,
Rolex
said
it
was
not
"Genuine"
and
would
be
returning
the
watch.
Naturally
I
was
not
happy
with
the
"Not
Genuine"
comment.
I
then
posted
a
negative
review
that
the
watch
was
not
Genuine
and
for
buyer
to
beware.
After
my
negative
post
I
was
contacted
by
Frost
NYC
and
they
explained
that
the
crown,
bezel
and
face
were
indeed
custom
but
the
inner
workings
and
mechanicals
of
the
watch
were
Genuine
Rolex.
They
then
reminded
me
it
had
a
5
year
warranty
and
would
happily
repair
the
watch.
They
sent
me
a
label
to
return
the
watch,
which
I
did.
They
promptly
repaired
the
watch
and
sent
it
back.
So
as
a
buyer
you
just
need
to
know
the
watches
with
the
diamond
bezels
and
faces
are
customized
pieces
in
the
eyes
of
the
almighty
Rolex
Company,
and
they
will
not
work
on
them,
but
they
are
in
fact
Genuine
Rolex
Timepieces.
Thank
you
Frost
NYC
for
repairing
the
watch
and
the
explaining
the
customization
and
how
Rolex
feels
about
that.
I
am
now
a
satisfied
customer
and
happy
with
both
my
purchase
and
Frost
NYC.
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