Zero respect for my time. Zero accountability or follow through by Dr Knopeman. My initial call she was half hour late for (of course still charged in full). The next in office meeting she did not show up, but then offered for me to contact her. I did so and received zero response. I cancelled any future meetings in advance and offered an email explanation as to why I have little faith in their process. No one responded or even acknowledged my emails until I followed up a third time. I have since been charged for two additional appointments by CCRM even though I have not visited the clinic again or had any contact whatsoever. I felt immediately like a number.

Even though I had a bad experience, I do have to say that the doctor was pleasant and informative. We were excited after our first consult with him. The staff on the other hand post our first appointment was rude and discourteous. The patient coordinator we were assigned to was not knowledgeable or helpful. The receptionists are rude and disrespectful. I had one hang up on me when I called requesting my lab work. Mind you it was 13 days out since my labs had been done and the doctor hadn’t signed off on them? The only way I was able to get them to release them immediately was by threatening them to contact the Health Department. Save your time and money by not going to this office. The staff doesn’t care about the patients!

Friends recommended BUT the process was quite a mess and overall a terrible experience. The first meeting I scheduled was with someone at the call center who apparently told me the wrong information (should’ve known something was off when she stopped responding to my emails). Initial meeting with Dr. Levine was fine, but it was a pain to get information from his coordinator Michael who would be away at 4:30p when the office closes at 6p, forget to send me information as he promised, and plain up ignored me despite constant messaging. Because of all this I had to change my travel plans after waiting in limbo. I ended up going with another provider at Cornell Weill and would suggest checking that out for everyone reading this review too.

My wife and I have worked with a number of fertility doctors over the years and unfortunately we did not have a great experience with CCRM. CCRM had so many clients the doctor could barely remember our names and circumstances. The doctor barely took time to answer questions, forgot about a zoom meeting and was ultimately just always in a rush not to mention sometimes downright rude. At CCRM it feels like you are just a number at a company trying to make as much profit as possible. So much so that we've now been fighting for months to get reimbursed for procedures they didn't even execute. Honestly, I'd stay away from this place. Look for a doctor that doesn't have 100 patients in their waiting room. Look for someone who cares to answer your questions and who cares about your circumstances and cares that you are reimbursed for costs that were never needed. CCRM should reassess its values as a company. - Following up a few weeks since this initial review my wife is still trying to get reimbursed for procedures that were never executed (we ended up not have a viable egg to use to be able to finish the final procedure). For whatever reason they cannot produce an invoice that can clearly show a breakdown of the costs. Not only that, CCRM is now trying to convince us that we agreed to other procedures that were performed during egg retrieval that end up accounting for the costs of the procedures we are looking to have reimbursed. We have email proof that these procedures and their costs were never discussed with us and a clear discussion of what procedures and costs were actually covered in our costs. The fact that they are willing to waste so much time to try and make up reasons to not reimburse us is particularly troubling. At this point they have surely wasted more time trying to fight us than the cost of the reimbursement is even worth???? Why? Whats the point?

I cannot speak more highly about my experience with Dr. Levine and his incredible staff. I felt completely taken care of, from the compassionate nurse staff to the patient coordinator to the amazing women at the front desk to the anesthesiology team to the surgery nurse team. This is an intense medical process, and going through it with people whom you can trust and are kind + smart makes it easier. Additionally, everything is coordinated through an app that makes communicating with the team incredibly clear and easy. There is also a great educational portal with videos that walk you through how to inject, etc., step by step. I can't imagine going anywhere else.

CCRM told me everything will be billed through my insurance. Then, out of the blue, I get a large bill directly from a lab for tests CCRM requested. When I call CCRM, they tell me that's between me and the lab and that I need to let them know about my insurance. CCRM sent the tests, why wouldn't they have given them my insurance information? And why wouldn't they have warned me in advance I would get a bill like this? Weird and just bad customer service, would recommend going somewhere more professional.

After being recommended CCRM by several friends at Google/Amazon, I was surprised by how difficult is was to get ahold of the office -- both for scheduling the initial appointment and for asking follow-up questions about using the online portal. I can't speak to the quality of treatment since I ended up cancelling my appointment after being recommended another fertility clinic that I felt would provide more individualized attention. I would recommend CCRM invest in admin that provides more personalized and prompt patient service.

Dr. Levine is the best of the best! We came to him fairly defeated after two failed egg retrievals at another clinic. We had been told our odds of success were low, but Dr. Levine brought hope back into our journey, and less than a year after finding him we were pregnant after our first transfer, and have another PGT-tested embryo on ice for the future. We welcomed our daughter a few weeks ago and it’s all thanks to Dr. Levine’s personalized care, wealth of knowledge & positive energy. We’re forever grateful for him!

My wife and I could not have felt less cared for and we were overcharged all along the way. Ever since they got private equity investors they seem to be only i. It for profit. Go elsewhere.

Beware -- they will charge you $350-715 just for the initial consultation, without informing you beforehand. It's been free everywhere else I've gone. The introductory email states that 90% of patients are covered for this visit by insurance -- BUT they actually only accept two (unusual) insurance providers. NO WAY will I trust them to communicate clearly for my treatment after being so misleading with the initial costs. Stay away!! Edit: I appreciate the response so I'm increasing from 1 to 3 stars and clarifying a bit more. After 6 phone calls I was eventually able to speak to someone reasonable in their finance department, who read the email I was sent and agreed that it was misleading (the exact phrasing was "approximately 90% of our patients have coverage through their insurance carrier" -- NOT 90% of IN-NETWORK patients --, and also "Approximately two days prior to your New Patient Consultation, you will receive an email from the Patient Financial Services Team based off of the insurance information provided." which I did not receive). She kindly waived the charge. Everyone else I spoke to was dismissive however, no one returned my calls when they said they would, and the whole interaction left a bad impression nonetheless, so I will still be staying away

Dr. Levine made the impossible possible for me and my husband. Two years ago we created embryos and 3 months ago we did a frozen embryo transfer. Dr. Levine is trustworthy, knowledgeable, responsive, and laser focused on outcomes. The nurses, staff, and facilities are best in class. The care is just unbelievable. We love CCRM so much, and would never ever recommend you go elsewhere. We can't wait to welcome our first baby next year, and owe it all to Dr. Levine, Jenny, Julie and the CCRM team.

I understand that this is a private equity owned operation and you are trying to cut costs in every corner. But it is absolutely ridiculous how patients cannot get a hold to anyone at the office -- not even a front desk person. The only option is to leave a voice mail and wait for them to call you back whenever they want to. They were not like this even just two years ago. Who knows when or if they have already started lowering the quality of medical services to lower expenses, like the way they did on operations and customer service. Be cautious before you choose CCRM.

After multiple failed IVF’s and an IUI at two different clinics, CCRM was our last hope and best foot forward. A friend highly recommended Dr Talebian / CCRM and we’re so glad she did. From the get-go, we noticed a difference. Dr Talebian spent an hour and half with us going through our questions, when our previous doctors would only spend a few minutes and provide vague, unhelpful answers. Dr Talebian thoroughly reviewed our previous results, walked us through protocol options, and ways to prep for best results. We did several retrievals w Dr Talebian so we were regularly in touch. No question was too trivial or silly - she was always empathetic, compassionate, and supportive. No email or phone call went unanswered for more than 24-48 hours. We had some hiccups later in the pregnancy after we graduated and she still made herself available. She’s smart as a whip (graduated top of her class at Columbia), did her residency at RMA, and often speaks at Fertility events - she is passionate about and knows fertility. On top of that, she’s empathetic, kind and an inspiring athlete and mother herself. I can’t say enough good things about her. The same goes for the CCRM staff - from the receptionists, to the embryologists, nurses, and ladies who drew my blood. We did several cycles there and got to know everyone, and vice versa. They took the time to get to know you/your name and not make you feel bad/like a number when so much of this process can make you feel rotten. I felt like they were just as enthusiastic as us when we finally got to a transfer, and rooting for us for positive results. My only criticism is the accounting / billing office. We had difficulty finding a contact / working out issues with insurance which were eventually resolved in the end, but it took multiple calls, emails and even escalations to Dr Talebian and an office manager when we couldn’t get a response unfortunately (which we hoped to avoid). There seemed high turnover here and inconsistent caliber of customer service. IVF was the hardest thing that my husband and I had to do - and it usually takes a few tries. If you are not sure where to go, or feel like you have reached the end of your journey, give CCRM a try. They’re worth every penny and their weight in gold. Many thanks Dr Talebian and all of CCRM NY for giving us hope.

I had a wonderful experience with Dr Levine and his team! He was fantastic. He helped me have two successful egg retrieval’s and one transfer. The whole experience can be scary and difficult but he made sure he was available when I needed any information. He is extremely knowledgeable and very patient in answering all your questions. He has very good bed side manners and he made sure that he could help us achieve our goal of getting pregnant. The office and the staff are also very nice and I never had any issues till the end. I would highly recommend Dr. Levine and his practice in Nyc.

Dr. Knopman was my rock through my infertility journey. Her patience in answering all of my questions, her calming demeanor, and confidence, were my north star. CCRM is absolutely fantastic and I couldn't be happier with my experience there.

OUTSTANDING is just one of many words to describe Dr. Levine and the team at CCRM. They truly care about their patients and are invested in them as people as well as their fertility journey. CCRM was the third stop for my husband and I trying to start our family, and we truly saved the best for last; both on a medical and personal level. They took the time to explain things and educate us on an action plan. When we faced obstacles, they walked us through them and never gave up. It was a bittersweet day when we graduated from the CCRM program because we didn't want to leave the wonderful people that had become a second family and safe place for us, but we are super excited to welcome our Baby Girl thanks to Dr. Levine and his team.

I am the patient of Dr Sheeva Talebian. I would say she is the best fertility doctor! My process is not as expected. Actually it is more difficult that I originally thought, but we finally made it! Dr T. gave me a lot of support during the process, she did spend time with me and my husband to analyze IVF result and where we could improve to make the next cycle better. She understands my medical issue and gives good support on my surrogacy journey as well. I have a few other friends who are also going through IVF, but their doctors explain minimum to them. At end of the day, they seem still know little about IVF after one cycle, have to take whatever result is. And they sometimes come to ask me lol I really appreciate the help of Dr Talebian, the CCRM nurse team, and front desk team. Everyone is so responsive, warm and friendly. Recommend to everyone! From Xiaoyin

Stay away. The service is terrible. They scheduled you for an appointment but forgot to register you downstairs and you needed to wait 30min downstairs before you could go up. You will NEVER be able to reach them via phone. And sometime they will completely forget you and you will need to remind them to let you in. Lastly, if you decide to go though a treatment, you will noice many miscommunications

CCRM New York, particularly Dr. Knopman, helped restore our hope after a very difficult and draining couple of years in which we had many losses and failed transfers with our previous clinic. Dr. Knopman’s knowledge, open mindedness, calm demeanor, patience, compassion and friendly attitude made us instantly at ease with her and her recommendations! Our first transfer at CCRM was a success and I recommend Dr. Knopman and CCRM NY highly and without reservations. Everyone there is kind and approachable. We can’t thank them enough!

I sought out CCRM for egg retrieval and I am so thankful to Dr. Talebian and the full CCRM staff. They made the process seamless and easy to understand. Every interaction was positive and I consistently felt like I was in great hands. As a single female in her early 30s, having gone through this has given me immense peace of mind. So grateful!

I don't know if it's this office, or CCRM in general, but these guys cannot keep an appointment time to save their lives. They book everyone in for 9:30am meetings every morning and just make everyone sit in the waiting room while they filter through everyone. My wife has never been seen in less than 30 mins, and today we waited 1:45 minutes to be seen. If you value your time at all, make babies elsewhere.

Dr. Levine is an incredibly intelligent, compassionate, thorough and knowledgeable doctor who genuinely wants his patients to succeed in their fertility goals. He is a doctor who clearly reads a lot, and shares his knowledge with his patients and provides truly excellent care. I can't recommend him enough. CCRM has the best lab, the best success rates in NYC, they take chromosomal testing seriously, and they won't bother transferring a bad quality embryo. Along with their excellent care, this is what sets them apart.

Dr. Levine is everything a doctor should be and more - confident, compassionate, understanding, smart, and incredibly capable. My husband and I cannot say enough good things about him and how much we trust him. We have a beautiful daughter because of him and we can’t put into words how grateful we are to him. We have met other fertility doctors and none come close to Dr. Levine - he treats you like a person, not just another patient. He cares about what he does and it shows. CCRM is, by far, on a different level than all of the other fertility clinics - the staff, nurses and doctors are all wonderful. I cannot recommend them and Dr. Levine enough.

I didn't actually go through with the egg-freezing process, but my review is around their back office staff/billing department. Initially had a good experience - they seemed willing to call me and talk me through the billing codes, etc. Long story short, I was on a very tight timeline because of my insurance (which ultimately didn't work out) and needed some responses right away so I could run it by my insurer. That's where things started to devolve - the person I had been dealing with was on vacation, so I asked the receptionist to please NOT bother her and send my question to someone else. I guess they still sent it to her anyway, because she accidentally sent me a rude, sarcastic email (about me, which she meant to send her to coworker). She apologized profusely. Really unprofessional, but fine, we all have our bad days at work. What's frustrating though, is that after that, you'd think that you'd try to be on top of things. I had emailed my insurer after I paid for my initial consult out of pocket - they said that CCRM should be refunding me for most of it, as it should be covered. I asked the billing person (after not having received a refund), and she said that that was wrong, even though the info came straight from my insurer. Said she'd look into it. That was May 11. It is now July 1. I have sent numerous follow-up emails, initially she'd respond saying she was still "looking into it" - my last two emails haven't even received a response. On June 7th she said she was waiting for someone to "get off the phone" so she can ask her about it. No response since then. What's also strange is that the receptionists refuse to give you your physician's number - the last couple times I asked (I said an email was also fine, to try to get to the bottom of things directly), they said that the doctor would call me, but refused to give me any contact info. I can't imagine how isolating that would feel if I had issues with my treatment and I had no way of contacting my doctor.

I have nothing but incredibly positive things to say about CCRM and Dr. Talebian. I did a TON of research before we picked a clinic, and knew from Day 1 that I had made the right decision. The entire practice - the front desk, the billing department, the coordinators, the doctors, and the nurses - are all knowledgeable, kind, empathetic, and go out of their way to make sure you feel comfortable and taken care of. I was always impressed at how accommodating everyone was with schedules, special requests, and anything else that came up along the way - I think it is rare that you find a full practice that knows how hard whatever has led you to being there has been, but that is what it is like at CCRM. Dr. Talebian in particular is absolutely wonderful. From the get-go I felt like she was on our side, was upfront with us, and always helped us understand the options and what was the best path forward for us, whether or not it was "traditional". I constantly felt reassured by her positivity and knowing that she would not tell me or guide me towards something if she did not absolutely believe in it. I cannot recommend CCRM enough, and look forward to them being a part of our fertility journey in the future!!

Stay away!!! If you want to be scammed then you may proceed. Let me put it this way, at 35 I had 6 mature eggs w 3 embryos at day 5 from CCRM with a HUGE push to do more (I had 20+ follicles). With another clinic at 38, I had 17 mature eggs retrieved with 13 embryos at day 5 (completely different outcome). Besides that, they tried to scam me to continue paying for frozen embryos even though they were no longer there. I even made a point to meet with my DR in CCRM to ask why this difference, and she just kept quiet. The only reason I went to CCRM in the first place is because I was dumb enough to find them on 1st page of Google and thought they were good - never occurred to me it was just good SEO and nothing more. Update: As I have been notified that this review was setting records by Google, I wanted to elaborate to perhaps help others understand better. I was so lost, and I wish I had someone tell me about their experience. So, here is where doctors differ: You have a pre-IVF preparation that bad doctors completely leave out. In CCRM I was not given instructions on how I should potentially prepare to have a better outcome. My other doctor did his research and ordered complete blood work (not just the basics AMH, FSH, etc), but instead also looked at my testosterone, immune system, etc. I was also on DHEA (for my slightly lower testosterone), Coq10 (600 mg per day for 3 months), vitamin D, prenatal, etc and healthy diet for 3 months and they told me they would not proceed until they have taken a look at my blood work again to ensure I was good to proceed with IVF (definitely does not happen with CCRM). During the stimulation part of IVF, to be fair, I did not notice a huge difference with the exception that with my other doctor he used estrogen priming with patches before starting stimulation (obviously not sure if everyone needs this). I had over 20 large sized follicles, and on the day of the retrieval, I had 17 mature eggs at 38 (you can see above that this number was 6 mature eggs in CCRM and that was 3 years BEFORE at the age of 35). I had 13 embryos at the other clinic from 1 retrieval in comparison to 3 with CCRM. This part also REALLY matters which is preparation for transfer - my current doctor looked into me having a possibly elevated immune system which many doctors don't pay attention to. They also looked into clotting (again other doctors may omit this). They transfered a healthy embryo (tested and normal), and I have a healthy baby girl now that is 6 months old. I am also going for the second one as I have 8 embryos left. My best advice is to do a LOT of research. Most people are naive and do as I did with CCRM - look up the first doctor that comes up on Google and trust them to do a good job. What a mistake... CCRM was awful, but it does not mean you would have necessarily a similar experience somewhere else. You just REALLY have to do your homework to understand as these procedures are incredibly expensive and also hard on our bodies. If you get a feeling that a clinic is running a "business" and looking to turn a "quick buck" bc your doctor sounds more like a salesperson and not a doctor, i.e. they are not asking you very detailed questions and ordering extensive blood work FIRST to really understand what the possible issues is or if there are any, I would probably see this as a huge red flag (btw, that was exactly what happened in CCRM - quick consult and pressure to "do it right away"). The time is definitely an issue, and you want to do this when you are younger, but you may get terrible results just because you rushed and did not do your homework. Wishing everyone good luck!

This review is from an egg donor from an agency outside of CCRM, and the treatment I received here. I hope this review helps couples and egg donors alike before they choose to move forward with CCRM. A woman named Sophie, and the PA, Chelsea Boltja, will be the main points of contact for potential egg donors. I was brought into CCRM through an agency as an egg donor. I have donated with various clinics and had a wonderful experience each time. From the beginning of my experience with CCRM I was treated 'less-than'. Someone even said "We do our best to remind the staff that egg donors are humans too" ..... I wanted to walk out the door that moment, and honestly I should have. Unfortunately this was the clinic located closest to my recipient couple. After the donation I was left hyperstimulated, I had to work with my donation agency for help after hours. It's sad but clinic staff do have the power to turn what should be a beautiful donation experience for a woman into a nightmare. I would not recommend this clinic for egg donors or couples seeking egg donors.

I cannot recommend Dr. Levine and the CCRM team highly enough. I came to CCRM after four difficult cycles at another clinic and immediately felt very comfortable and welcomed at the clinic. Dr. Levine analyzed the data from my past cycles and quickly developed an alternative approach. I tremendously appreciated Dr. Levine’s personal approach - we emailed and spoke regularly as my care progressed, he did much of my monitoring and he completed my retrievals / transfer... all with a touch of humor and empathy for the journey I was on to get pregnant. The staff and nursing team are lovely - everything is very well organized, the nurses are extremely responsive, and I felt like the team cared deeply about how I was feeling. While the experience was great, my results also speak for themselves - less than six months after my initial consultation, I’ve completed two retrievals and now ~10 weeks pregnant.

$750 for initial consultation cant use towards the procedure! the person is very rude, telling me in New York market this is the standard!! did you think this is the only clinic I spoke to?