Customer service was good took care of my needs everything was done in a timely manner things to Tim

Tim helped me a lot in my struggles to pay bills . They would really work with you ! Best pawn shop in the bronx and in uptown !!

They don’t value your time. Honey boo-boo looking manager doing nothing but paper work when the store has 6 people waiting. They carry on with joking banter saying that we can wait. Poor culture. Only go if you have all day to wait. 3 people behind the counter only one serving customers. Common practice.

Thank you so much to Tim . He was very helpful during my visit at gem pawnbrokers. He was very patient with me and took great care of my pawn sneakers loan and out of every gem pawnbrokers I went to this had to be the best location I’ve been to thanks to the great customer service.

Beautiful vibes lovely people and they were definitely business Savy Timothy was wonderful jovanna and the manager as well

Awesome customer service great people love the energy Tim took care of me and made me feel comfortably with the items I brought in and hands down and really awesome guy highly recommended

Quality service and expertise in valuing jewelry & other goods. Trustworthy business! Pamela and the other ladies here are great.

Timothy was very helpful. He helped me pick out sneakers for my boyfriend at a convenient price. I will be back soon !