It was my first time here I had aromatherapy massage and loved it!! They have access to facilities either before or after treatment: dry sauna, small hot tub, cold plunge pool, loungers and refreshments like water, nuts, fruit. The locker room had bathrobe, towels, slippers, hair comb, hair dryer, showers. The lockers get locked with combination code you set yourself. You have to bring proof of vaccine or wear mask on property. I made appointment online, the receptionist said if you want longer treatment 90 minutes or more, you have to call to set up appointment. Overall I had a great time here, I definitely recommend.

I was not impressed with my experience at Great Jones. This was my second time here, and it was very much a let down from my first time there. Last year when I went for the first time, someone came to the pool area/sauna to retrieve myself and my guest for our massages while we were able to enjoy the amenities without worrying about what time it was. This time around, I was not informed that no one would come for us and we had to go to the second floor to meet our masseuses. That ended up knocking time off of our massages. Not only that, but the masseuses for myself and my guest were unimpressive. I’m not sure I will return as my money went to waste this time around. The spa all around is clean and very nice in appearance. My favorite area is the steam room. My least favorite area is the pool area because it is quite small, which can make you feel like you’re on top of other guests and don’t have much privacy or space.

Nice spa with an option to relax for a couple of hours in the pool area before a massage. Staff is very friendly and helpful. Property is clean. The reason I took one star off is because the pool area is on a smaller side. We came on a weekday so it was fine but I fee like on weekends it can get pretty packed.

I have been here twice. The facilities are nice and relaxing and I think $79 is a good deal for a spa in Manhattan. However, on June 11 2023 I was here was with my mom and mother-in-law the day before my wedding. My mother-in-law contracted pseudomonas aeruginosa (hot tub folliculitis) from the spa. She has been in a lot of pain and fighting the infection for weeks. Their water is contaminated with bacteria and viruses. They need to drain the spa immediately and clean everything. Here are photos of us at the spa just to prove we were patrons in case the spa tries to dispute this review with google.

DO NOT GET FACIALS HERE!!! I went as a treat for myself a few weeks ago and my skin is STILL SO MESSED UP. I’ve gotten many MANY facials before and this has BY FAR been the worse. I am also ALLERGIC to beeswax and told the girl at the beginning of my session. MIND YOU they do not. Ask for any intake form or anything beforehand so the aesthetician is literally going off of how your skin looks. I was never asked what concerns I wanted to address, any medication I could be taking ETC. after I told the girl I was allergic to beeswax she brushed it off and said none of the products have beesewax. I trusted her. Then when I am leaving I asked her if she had any product recommendations for me. She ends up recommending the spot treatment that she put on my face at the end of my session. I took a picture of it so I could remember and I look it up the next day and it HAS BEESWAX IN IT!!!! NOW MY SKIN HAS BEEN ABSOLUTELY AWFUL THE PAST MONTH AND A HALF. I would not go here for a facial ever again. Especially people with skin sensitivity and allergies they obviously do not CARE!

Nice spa experience. I enjoyed the jacuzzi, sauna and steam room. The mani and pedi techs are personable and warm. I however didn't appreciate the staff coming to down to shush us, we weren't even noisy. If you want a quiet area then I suggest signs indicating that. It ruined the experience as if I was in school. That should not repeat itself.

Very nice for Manhattan based spa. We just did the water lounge pass for $50 ish each for 3 hours. Nice jacuzzi pool, cold plunge pool, steam room and sauna. It isnt huge but was fine for a Sunday with about 10 - 15 others there while we were. Most chairs are plain plastic, not very comfy or relaxing, so not very spa-like. Lockers are handy using a code you set yourself, so no need to keep a wristband / key on you. Nice extras in the changing room in case you forget things like a comb or hair ties. Would definitely return, but you do get a lot more value for your money at the huge spa retreats in Queens/NJ - but if you don't want to travel and are Manhattan based this is a great option!

Having been coming here for several years, and it has always been exceptional. It can get crowded, but that's NYC. I was able to sit in the sauna and the hot pool today alone, but other times it has been crowded. This is not a problem if you are there for a treatment. The massage rooms are quiet and relaxing. Shower and locker room facilities are clean and tidy. Thank you to Claire for really getting my tight shoulders loosened up today!

I have been to Great Jones Spa twice now. The first time for a deep tissue massage, which was one of the best I have ever had. I was so relaxed and felt looked after by the therapist. The sauna is big and I enjoyed using this as well as the steam room. The jacuzzi is small and although the first time visiting it wasn’t busy the second was and we couldn’t sit in the pool. A selection of teas and snacks by the pool which is a nice bonus. Not as many products as I’d like in the changing room, but it’s ok. On my second visit I had a deep cleansing facial and it was great. The therapist was knowledgeable and I was very looked after. Would return for the treatments but go somewhere else for facilities.

Beware - they will upgrade your service without telling you. I was booked for a signature facial. When I went in the room, first of all it was pitch black and very hard to see. The esthetician said the facial I booked was customized to my skincare needs, and said she felt I’d benefit from a hydrafacial. I was going to say no, and she said the facial is “only $130”. I said fine. It was a horrible facial. I have suction cup marks all over my hair line and bruising/broken blood vessels under my eye. The massage portion of the facial lasted maybe 2-3 min and I’d hardly call it a massage. She placed a sopping wet sheet mask on my face and we just sat there for maybe 10 min. No hands on or anything, just sitting there. When the facial was done, I had product all over my face that wasn’t completely rubbed in to my skin, and the SPF was pilling all over. I went to the front desk to confirm the price and they said $240! I was there with a bachelorette party, so I decided to email them later to complain about my poor treatment. After reaching out to them via email with no response, I called 2 days later. They told me, “we forwarded it to our manager but it’s like…a Monday? So like, they have to investigate and get back to you”. Once the emailed back, they basically told me it was my fault, I must’ve misheard as they would never quote that price, they can give me 20% off, and that they’d waited for me that day to talk with me. When I checked out that day no one had mentioned anything to me, so that is a lie. I followed up to that email saying I didn’t think 20% was worth it, and felt I should be charged the original price I booked for as I was upgraded without anyone telling me it was an upgrade. No response. I called the next day and they told me this person wasn’t even the “real manager” and they’d forward it to their esthetician manager. No response. Called later to speak w the original manager to which again they blamed me, told me they’d give me $50 back, and there was nothing more they can do. This place is a scam.

Never again. It was filthy with dirty wet towels everywhere. Has a misunderstanding about time of a second service and on charging me a cancellation fee for that, they could not have been more arrogant. The front desk guy actually said they couldn’t care less about losing my future business since they are pretty fully booked, so customer service doesn’t matter to them. Wow. Ok. The facial was ok, but certainly not worth being treated so badly. Never again.

Massages were good. It's nice to have a spa retreat in the city, but I'm not sure we would go back. For the prices, you can probably do better.

Everything was great except for the client that came barreling into the locker room at about 8:35 at night demanding to get to the locker next to mine. I had just left the sauna and also had a mani and pedi. I was relaxed until my encounter with her. She slammed herself down on the bench and it almost went up like a seesaw.

This venue is so calming and the staff is great. Highly recommend booking Anthony for deep tissue / sports massage! Prices are similar to my fave spas in NYC, and the sauna/steam room + pool area is a great added bonus.

This was my second experience at this spa for a Swedish massage. Adam is an absolute angel. He's so warm, and genuinely cares about his work and clients. It's very rare for me to feel safe and comfortable, and I can't wait to go back to see him.

The worst experience ever, i was with my partner and it was a surprise for him so i did put as special request that i am going to be the one who going to pay and i don’t want my partner to know about the price, well certainly they didn’t do as I requested, we didn’t enjoy the pool at all! Because there just two small pools for crowd of people, they didn’t have even hot water in the ladies room!!!! I pay almost 400 for an experience that sorry but it wasn’t worth it.

It was the most relaxing experience ever. Very clean and well kept. The staff were all so nice. The sauna was so relaxing. I had a 90-minute Swedish massage with Denise, who was awesome. I also had a facial with Rivka, who was so informative and sweet. I've been raving about this place since I went, and I can't wait for my next visit.

What a great, rejuvenating, revitalizing escape. Everything here was stupendous - the cold plunge, sauna, steam room, jacuzzi. Even the table snacks were a pleasant pick-me-up. Robes and slippers were provided, all I needed was my bathing suit. I highly recommend!

One of the best spa experiences I've ever had. The ambiance is incredible! Plus, the amenities are beautiful and relaxing. I can't wait to bring my girl here!!!

Was here on December 7th with my friend for 90 minute deep tissue massage and reflexology. The therapist did whatever she wanted. I got tired of saying "can you do deep tissue massage?" and gave up. She hardly used her hands and relied on her forearms. I sat there staring at the ceiling waiting for the time to be over. I spent $$$$ for a waste of time. When I told the receptionist about my experience, she kind of stared at me and didn't say anything. Definitely a most disappointing experience.