Big, clean, spacious gym. Friendly, helpful, polite staff. However, I have no clue why I even purchased a black card recently if PF Harlem doesn’t have anything in their black spa functioning. Two months ago when I got a black card, I was told that the door on the functioning Total Body Enhancement would be fixed soon so people could use it safely. Still nothing. The other Total Body Enhancement is broken, it does not vibrate. Yesterday, I learned that both of the hydromassage beds are also broken now. Obviously, this is not a reflection of anyone except the franchise owners of this location. The residents of Harlem genuinely deserve better, more urgency and equipment that functions properly. Not empty promises and lip service that it will be fixed “soon”. I accepted that at face value two months ago and have since learned that “soon” means “not right now and probably never” when it comes to the owners of this PF franchise. PS I not only emailed twice about this subject but I also have spoken to three staff members about it in person. Writing reviews such as this is my absolute last option. PPS If I get a reply from management on this review that they will fix it “soon”, I will gladly delete this review after it is LEGITIMATELY followed through with. Til then, assume if this review is posted , nothing has changed.

04/16/2023 It's one of the dirtiest locations I have been to in the USA!!! The equipment is old. The treadmill I used sounded like it was on it's last leg. It was covered in dust as well as the other treadmills in that row. After my workout, I looked for a spray bottle and roll of paper towels, and there were none! The ladies locker room floor looks like it NEVER gets vacuumed or mopped. I cleaned the vanity area where the hair dryer is with some spray cleaner I found in a cleaning supply locker just so I could use the area. The electrical outlets near the sinks in the ladies' restroom neither of them work. Showers are dirty and have trash and hair in them. The locker rooms with restrooms are located upstairs. I would skip this location and take the train to another. I prefer the location on 55th Street. Otherwise, bring antibacterial wipes and use them on anything you plan to use or touch.

The most crowded gym in nyc lol Very hard to get to the equipment, messy, never enough free weights. Only small corner designated to the gym and lifting weights. Most of two floors are cardio machines that no one using. No staff on the floor to re-reck weights. Not sure there is even a manager there.

Not enough high use quipment. Out of service equipment goes un-repaired for 3+ weeks at a time. Bathrooms become disgusting frequently. The staff is great, but the facility is pretty lacking.

Great value for money. Staff are very friendly. The gym is well equipped and it has everything you need to work out properly.

Good place to work out. Moat of the time the weights are all over the place so you have to go find them. Best to go in for off peak hours so you can have a chance to use certain weight machines and equipment. No longer 24 hrs but still a decent closing time (11pm most days, Friday is 10pm close, weekend is 7 pm close)

No benches! Seriously how lazy and cheap is management? Their are 5 bench Machine, and free weight section for dumbbells. In total their are 3 benches to work out on. Do the math management, this leads rest of the workout areas useless! I see they are trying to get new customers daily because what matters is sales at this PF not customer satisfaction. There should be 6 benches on the floor daily and two in the back to replace one if it breaks. Bottom line if your work out includes any Bench work save your money, you wont get that kind of workout here. Update: Now the paper towels racks are all empty and they expect you to clean the equipment. I told the staff they said as they play on their phone "Just walk around the gym and look for one that is full there's gotta be somewhere". That's pure laziness and that's what I expect from this gym for now on. I'm going to quit my membership, no one deserves to be treated like this. In all honestly if you decide to this gym do not expect anything but filthy environment, uncaring staff terrible management and of course lack of equipment. If your okay with this - go for it.

The gym itself was great, and of decent value. The staff at the counter were friendly and nice. However, I was overcharged (an annual fee - always check this!) and despite calling over 7 times, I have not received any refund yet. The company itself admitted that they made an error when helping me cancel my membership (which affected several other members as well). I am just exhausted at trying to get the managers to help me, and they wouldn't give me an easy route to let me escalate this issue to higher management and get a refund on my annual fee.

AVOID THIS LOCATION! AVOID THIS LOCATION! AVOID THIS LOCATION! What a horrid place. I joined this gym back in November and have been charged a late fee EVERY SINGLE MONTH since then. When I've asked the management as to why, they tell me conflicting opinions all while rolling their eyes and generous amounts of bad attitude but promise it won't happen again, until the next month when guess what, another late fee. AVOID THIS location at all costs. The entire staff is incompetent and hostile.

If you go to the gym late at night there are people sleeping in the lounge like full on night night with PJs. The bathroom is filthy for no good reason.

Siendo una comunidad diversa, aquí en Harlem el slogan que Planet Fitness difunde diciendo “free judgement zone” is Null. When you first come and need to ask something to the personal in your native language SPANISH!! they look at each other and start laughing at you! The worst part is that Luis and the other blonde girl, they do speak Spanish pero estan haciendo un PESIMO TRABAJO, no tanto en el Gym pero si como persona. Then after finished laughing she was trying to come over and ask what I want!!! Nooo!! Thats not the way it works!! Remember that when you are working you are there because Us! because you’re supposed to be trained to serve our requirements as the face of that Gym… that calls CUSTOMER SERVICE… Management need to do some CHANGES!!

Simple. But efficient. One complaint would be scum mildew on shower curtains. But everything else so far so good

I join went back a few times, at the time they had no one to start you out. I was very disappointed with the service at the time of joining, they were not very nice. That in it self should stop me in my tracks, but I join away, after a few visits I stop going, but they still took the $20 out of my account every month. My LOST!!! I went to the one located on 125th Street.

Big gym but the staff need to learn how to be more Pleasant the floors in the locker room is always full of water in the mornings

The bathrooms are horrible. I come here due to my quick commute from 145th. Management should consider retraining their staff so they know how to properly clean. It’s beginning to be a sanitation issue.

For it to be in the hood I think it’s being well kept. The workers regularly are seen cleaning the machines, bathrooms and sanitation areas. My only complaint is that they don’t have a scale I know it’s just apart of their imagine but one would come in handy to track progress. Most if not all machines work within the recent days I’ve seen a broken machine or two but that’s a first since I started in 2018

The manager, Ms. Nisel, is awful at her job and doesn’t care about the members of this gym. Amy, a teenage employee, is extremely rude, not trained well, and severely lacks customer service skills. They both should be fired. Most of the employees and managers at this gym do not care about the members. This place is a mess. Customer service is awful.

Gym itself is nice and well equipped. Staff are also nice. The other gym goers here are messy and take up 4/5 machines or sets of dumbbells without regard as to how crowded to gym might be. A lot of people acting like this is their personal gym and not a shared space that everyone is paying for

I don’t know what has been going on these last few visit but haven’t found disinfecting spray bottles or paper towels. Right after I took these pictures one of the employees placed the disinfectant spray bottles.

Alot of treadmills weren't working massge chair don't work they didn't have coins for chair bad busy planet fitness black card not worth being a member

No available free weights no matter how busy- they are just scattered throughout the gym. No free benches no matter what time you go.

Why the change in hours? I have to be at work at 6:30 am. No time to workout in the am. Gym is always packed after 7am and beyond. Thinking about cancelling membership.

Friendly well equipped.

Harlem’s planet fitness was nice! I loved the two floors and the amount of space you have to do non-equipment workouts. The only thing I would say is there were barely any mats available… maybe people are stealing them idk but they need to restock those or something. Other than that, I had a great workout. I highly recommend.

The good: Planet Fitness on 125th Street in Harlem is huge. It is two floors, both huge. All the equipment is spread out. Tons of cardio machines. All the weight machines are a good distance from each other. Rarely crowded and rarely have to wait for a machine. Huge variety of equipment. Has massage chairs, tanning, red light booths, and warm waterjet massage tables. Low price. The bad: Poor customer service. Often the bathrooms are out of soap and toilet paper. One third of the TVs are always broken. None of the audio jacks on the cardio machines for the TVs work. Members bring their own speakers against the rules and management doesn't stop them. When a machine breaks it takes forever to get it fixed. Manager ignores members concerns. There's a shortage of mats for floor exercise. The background music, while a nice mix, is sometimes playing too loud and staff refuse to lower it when asked. Machined are not well maintained. Most of the seatposts on the bicycles are faulty and unable to be adjusted. Response to Planet Fitness owner: clean and friendly are not two adjectives I would use for the Harlem location on 125 Street. Big and spacious are adjectives I would use. I have let the manager know my concerns and received hostility and dismissiveness in return.

They flat-out stole $49.00 from my bank, last month (October, 2020) after I clearly cancelled my membership when the pandemic began. A month later and I'm still getting a runaround from them. Crooks!

Nice local gym.

This place is horrible. It's easily the worst gym in Harlem and barely a step above a NYC Parks and Recreation Community Gym. The place smells of urine and funk. The locker room is filled with many broken lockers. The layout is horrible. The overall decor is foolish. I just canceled my membership.

More like a hang out club. Just not for me.

Quiet nice comfortable place to work out In and great staff planet fitness east 117 and harlem you got my approval

Not a bad gym. There is supportive environment such that weight lifting beginner like me feel welcoming. But only three stars are given because there’s no free weight instruments. The gym is for beginners.

The staff is friendly and enforce proper mask wearing. "Social fitnessing" is in full effect!

Shabby to the core. Most lockers broken. No hot water. The showers are *TINY*. Walked in today to see the NYPD taking a theft report. Business as usual at this location.

It’s a $10-month gym. So, you get exactly what you pay for, dingy and not extremely clean. Very spacious and lots of cardio machines. For some reason, most people are in a funky mood—they don’t smile and look mad all the time!

I haven’t been to the gym in over a year because I had back surgery I tried for months to try and cancel my subscription but there’s never a manager or supervisor on site and they’ve been taking my money out my card I don’t think that’s right and I know you’re not going to reimburse me !!

Probably one of the worst locations in the city. weights are always missing and all over the place. *update 9 months later - still horrible, if not worse. Paper dispensers are always empty, staff is just chatting together at the front desk instead of maintaining the floor. Weights are always all over, you have to walk through the entire gym to find dumbbells.

All the equipments work which is a plus. The only thing I do get concerned with is when there's teenagers at the gym only because some male adults are checking out these young teenagers. I feel like there should be some kind of time frame for teenagers coming in and working out. Especially this past summer it was an overkill of teenagers in the gym. And the equipments were not being kept well.

I agree with many of these reviews, this gym is absolutely disgusting, It's dirty no paper towels. I walking to the locker room and there's throw up all over the floor. Management needs to fire this crew or someone needs to fire management because this gym is just falling apart.

Look the fact that is huge and spacious and I enjoyed the cleanest gym that I been so far. Definitely will come back again.

Perfect atmosphere in Harlem, courteous staff. Loved going to this gym while on vacay

Weights constantly missing cause people lack common courtesy. The entire second floor is cardio machines which is fine but why are there even more cardio machines that aren’t being used in the weight section? People are constantly fighting for weights and benches but there cardio machines are just empty. Idky we can’t just remove them and add more weights. I’ve been going here for more than 6 years now and it’s only ever gotten worse. Biggest issue is again people lack gym etiquette. They will super set multiple machines and not let you use them. They will take multiple pairs of dumbbells and then leave them on the floor. They will sit on their phones during peak hour hogging a bench (legit saw multiple people spend more than an hour and half sitting on the bench constantly looking at their phones on numerous occasions when I’ve gone) when I go to a gym I just wanna lift weights and leave in a timely manner not wait around, not annoyed that I have to hunt for dumbbells because people are dirty or wait and look at a wall because people refuse to finish using machines at a reasonable time. Membership cancelled.

Clean an spacious

Always clean, courteous staff

Good gym. They have paper and soap to clean the machines. Better than other planet fitness gyms. Havent tried the massage machines yet.

Excellent

An absolute necessity in my life! The facilities that you manage have been a vital role in my overall health and well-being. Thank you Planet Fitness for all of your services.

Usually clean and well-maintained even before covid...good job!

It was too crowded at 5 in the morning other than that it was cool

Very convinient location, good staff and grate variety of equipment.

Love this gym. Spacious but when busy hard to find the right weights just like many other gyms

Happy they are open again, machines well distanced and not crowded.

My workout was effective&phenomenal due to PLANET FITNESS,FITNESS DISTANCING💯%SATISFACTION

Great staff, never crowded (i like to go in the mornings) sanitized clean

Not as clean or covid safe as blink. Cmon pf, step it up

Great place

1st of all staffs are very friendly. But there are to many people not wearing a mask, the bottom floor is too hot,some of weight and other machines could be put on top floor,the bathroom is a mess alot of the time especially during covid no hand some and dirty mirrors toilet paper all over the place. The fact that its in harlem i like that but there are changes needed. I know there isn't anything the gym can do but sometimes the guys are musty. But when this gym is good its good.

Not too much people in there...love it.

I went to planet fitness

Loved it. I did the slant board and treadmill. Perfect for a rainy day exercise. West 125th street club VERY clean. And virtually no wait time.

I love love love the new added black card relaxation area. It feels so calm and serene in there. The only down side is there is no bathroom on the lower floor so you have to go back up to the third for one. Atleast a small bathroom would be pleasant down there.

Great

Greatness is happening in this location

Pretty quite

Very friendly staff! very clean facility. will go again

Great good space in between machines

Clean

Staff is always nice and courteous. Gym is always clean and since the pandemic i see additional staff constantly sanitizing the bathrooms and machines. My favorite gym in the NYC area.

Great

Clean & Comfortable

Is the gym open?

I'm a huge fan of this gym! The boxing facilities are amazing, band new with great equipment. It's also fantastic for its range of classes. The staff are super friendly and helpful. And to top of off, great showers / changing rooms with towels provided. What more could you want! I love it!

(Translated by Google) My Gym (Original) Mi Gym

The trainer "Antonio" Best of the Best!

Most expansive and well equipped Planet Fitness in Manhattan that also happens to be open 24/7. Meanwhile people often take up residence on equipment in the 30 minute express workout zone and staff do not educate nor encourage patrons to behave according to the rules.

Ok gym with some awful staff

👍👍

Loved it there...they are now close

Just got my membership about a week ago and I'm totally loving the results. Everything is getting right by getting tight. Very happy camper now.

Went to this gym at 3am just to look around and see if it was worth a membership. Girl at the desk said they don’t give toys After 8pm. Irritated night nurse will not be back :)

Overall I'm satisfied with this gym based on the priced. I left NYSC -125th because EVERY machine is broken. PF has multiple machines and depending on the time of the day, there are several available. Like other reviewers have noted, there are dumbbells misplaced/missing. It would be nice if they invested in some additional dumbbells and barbells because on a crowded day, you aren't going to have a good strength training workout. Additionally, like others have noted, there are multiple staff members surrounding the front desk. It doesn't bother me as I am more on the advanced level and don't need much attention from staff, it just seems weird and wondered if they could be needed elsewhere. Membership is only $10 so for that reason alone, I'm happy. It's a huge step up from the $59 I was paying at NYSC.

You get what you pay for. Issues I have are pretty evenly split between members and staff. By noon the dumbbells are scattered all over the gym and you have to hunt to find what you need. Have seen two guys hogging three barbells and 5 different dumbbells. Other times have see one person with three pairs of dumbbells by their bench. I've had to go to the chitchatting staff multiple times to tell them paper towels and/or spray was empty. I am about to sign up with Blink because this place is just blah. I have complained to the front desk/management and they seemed to be more bothered that I was complaining than about the actua complaints. And now a carefully crafted yet useless generic response from Planet Fitness:

Can't best it for 10 dollars a month. It's very spacious and they have too many different workout machines. The people there are also friendly.

Staff members are the best here. It's big and spacious. Lockers are clean and there is access to paper towels, sprays and trash available to your disposal.

You will definitely see results just gotta believe in yourself

So far, this is the best PF (for my workout standards) I’ve seen in NYC. It has an MJ multi station or single pod 4 stations (there might be different names for it), which’s crucial for my workout. However, similar to the other PF I’ve been to in NYC, there’s only one Squat Leg Press and I’ve never seen it available. Maybe there could be another Squat Leg Press. Overall, the environment is great!

It's cool in there focus on working out you'll be good. Make sure you have good music in your phone. Hope to see yall there soon.

I like that the cardio machines are both in the basement as well as the upper floor. This location also has room for free-standing aerobics, which is very useful

Happy customer for over 5 years. Convenient locations, well maintained equipment, open 24/7, and friendly customer service make it all an excellent option for those wanting to keep on exercising. They just took my excuses away.

I am a member of 2 gyms ( was 3 ). PF is perfect with a 2nd membership. I use this and go all throughout the city for work outs and my other gym has classes, swim and steam room w/ sauna

I rated it a 4 out of 5 because the facility is bigger than others I have been too. Most of the staff is friendly and helpful. Although, some machines are not working and there is no sign to notify the customers. Sometimes the cleaner bottles are empty and no one is checking. Overall, I like it better than my home gym.

Typically I like this gym but it’s frustrating that the staff rarely replaces the paper towels and sanitizer. I always have to walk around searching for a bottle that isn’t empty or a paper towel dispenser that doesn’t have an empty rolls. Been this way for many weeks.

Cancelled my membership today.l and I'm leaving my review here because when the staff asked why I cancelled and gave them the reason, they chose not to document it and instead wrote "cancel". So here we are: This location is always dirty, never has supplies for cleaning machines, too many machines are broken or not plugged in and member perks do not work and there is no one to contact in corporate and no one in person has solutions. Don't fall for the paid reviews, it's BS and this place is one of the worst PF locations. Although corporate is going to leave a generic response to my post, know that the I have voiced my concerns in feedback forms multiple times and was told the manager would address concerns...

Perfect save a few details: 1. Several of the static bicycles in the basement floor didn't work properly. A few minutes into the workout they self-resetted themselves and stopped offering resistance to pedalling. This behavior repeats itself. every few minutes. 2. I'm used to do squats and bench presses using free weights, which were missed. Doing them with the Smith machine is not quite the same. Other than that, the welcoming ambience, low noise level, and impolute cleanness made it a pleasure to work out.

Awesome customer service equipment is always clean. The place is always smelling wonderful. The Hydro bed is the ultimate highlight for me at 125th St.

Pretty large facility. Equipment is really good. Staff actually cleans the equipment properly or at least heavily. I saw someone take a cart around and soaked a rag really well then cleaned the machines. The machines were visibly wet which is a good sign that someone actually cleaned it. I haven't seen that before at any other planet fitness. The equipment is about the same at every gym. It gets worn down over time. The wifi was spotty. I went there to workout both my brain and my body. I still got a great workout in without the wifi. I did not find a water fountain anywhere. I didn't ask but it was definitely not something I could easily find if they do have one. Cleanliness gives this place a 9/10. The spotty wifi and the hard to find water fountain plus the elevator smell is the missing 1 point from a 10.

At times, employees at the gym might request you to vacate a machine so they can use multiple machines simultaneously. Additionally, it has been observed that staff distribute employee shirts to their friends, enabling them to engage in conversations as they please. Some customers fear losing their membership due to the location's history of calling the police when their demands are not met. This tactic has been employed in the past to potentially cancel memberships.

Best planet fitness I’ve been to in NYC. Equipment is in great condition, the space is massive, and it’s also the least crowded I’ve been to in the city. Great gym.

The Gym is ok, there’s enough stations to get a good work out and the staff is alright, but it was way better when it used to be 24 hours, that was clutch for those of us that work odd schedules with crazy hours. I hope you start opening earlier in the morning.

The membership ad claimed that most locations were open 24/7, but none of the Planet Fitness gyms in Manhattan follow that schedule anymore. The entire franchise now closes at 7 pm on weekends. I would like to request that you reinstate the 24/7 schedule at the Harlem 125 St location and also consider adding more dumbbells, as the rack is consistently empty whenever I visit.

I've been going to planet fitness for years no problem I travel alot so I use different locations all the time and 1day some accidents happened because some guy claim that I hit it that's not even what happened the manager says according to the video he saw he canceled my membership just imagine I wanted to take weight and one dude stood there I said excuse me he heard me and saw me he pretend he didn't I'm the victim but the manager make it seems like I'm the bad guy and he canceled my membership just like that it was this easy for him to do so.

Not a terrible gym, but it is way too crowded and gym etiquette is terrible. It's hard to get to the weights and equipment that you want. People use the equipment floor as their locker room. A lot of weight hogging. It would be better if they actually enforced the rules. Also, PF in general needs less cardio machines and more squat racks and weights. There are way too many cardio machines not in use.