Really great bike ride around the park. Nice bikes that were in good shape and well maintained. Staff was very friendly, but not able to help us apply a coupon code for our online rental and it cost us a couple of extra bucks, but the manager was able to rectify the problem when we turned in our bikes. Customer service like that bumped them up to five stars. Make sure you stop at Belvedere Castle, the view of the park and city is great.

The bikes are old and many parts are broken. They tell you it works, until you get on the first hill and your older mother can't get up the hills because the shifter is broken. Turns out, most are broken, but the owner wouldn't do anything to accommodate the situation. He lied to my face multiple times telling me all his bikes are brand new and none are broken (complete lie, you can see the broken bikes sitting in the park). This man is a cheat and a liar. Save your frustrations and headaches and take your business elsewhere.

Arrived at Central Park on a sunny Monday morning, walked up to the bike stall located at the entrance on the corner of the park. No reservation required, prices were clear and rental required leaving your picture I.D. I left my UK drivers licence. Very straight forward and had the bikes in 5minutes. Came with a lovely green helmet as pictured and a bike bike lock. Can add extras like a basket for $1 if needed. 2 x Adults bikes for 3 hours $59 Great way to see the park as it is massive! I never realised just how big it was. I would recommend the company. Had a lovely time cycling round, there is a road way you can follow around the whole park. There are some hills involved. Very quick and efficient service. Lady was very friendly and offered good advice. I was after an electric scooter but they did have these at this location. Happy cycling!

This place is awesome, crystal is the best! The staff was so helpful & they helped us out so much. I'd definitely recommend paying all day if you're killing time. We used the bikes to go to museum of natural history, the met, balto statue, Hamilton, Duke Ellington, & so much more. No way we could've done a fraction of that without the bikes.

Terrible place - do not use under any circumstances. Poorly maintained bike which was borderline dangerous where the kickstand was coming down at high speed. First of my 3 hours was used dismounting to swap for another bike. I suggested they not charge me for the first hour and the person at the kiosk just said no refunds and refused to explain why - clearly she wouldn’t have budged no matter the circumstances. Use at your peril

The staff seem like they don’t understand English half the time. The man handling the bikes gives you a blank stare when you talk to him for no reason. There is a severe lack of customer service. Not a great experience. Overpriced and definitely suited for tourists that want a New York experience in Central Park.

BEWARE - LATE FEE'S (NOT STATED UPON HIRING) !!! Hired a bike with my wife for 1 hour on April 26th 2022 at 12:30pm, as this was our last day in NYC, the young man who dealt with us was lovely, we paid $30 for the 2 bikes for 1 hour, and they gave us an extra 15 minutes unpaid which was very kind of them. When you book you have to leave your ID behind the desk, to which I left my UK Driving Licence. We asked the question, if we got lost what should we do, and they just advised us they have our contact number and they would call us. By this, we didn't think anything more of the situation. The Bike route was lovely, it was a one way system and there were lovely views. A great way to spend our last few hours in NYC. We did manage to get lost in Central Park due to taking one wrong turn, and this resulted in us returning the bikes late by 8 minutes. We were then informed we were being charged for a "LATE PAYMENT FEE" of $20.00 due to returning the bikes late, considering we paid $30.00 for the hire. My wife disputed this charge due to no verbal communication agreed and no signs were shown stating a late fee would be charged. After speaking to the manager who was absolutely useless and had no understanding of the concept of the complaint, to then he referred to my wife as 'Princess'. The manager snatched my ID out of his colleagues hand and moved it into his back pocket and refused to return it and demanded we 'PAID HIM NOW' By this point we were extremely frustrated and disappointed with how the situation was being dealt with. Due to us having to leave for our flight, we had to pay the fine to get the ID back, but we did leave them some feedback about just printing off a A4 piece of paper just stating a late payment fee will be charged. This would then inform all tourists of the terms. Even the young sales gentleman apologised for his managers behaviour, it was all very very embarrassing. I would NOT use this firm again and I would highly recommend the Manager being re-trained on how to manage customers and complaints due to this being a face to face customer role, or a better outcome would be to replace him completely. as this ruined the last day for ourselves.

Medium quality bike, you can ask to choose your bikes it's better! I think the prices are affordable, it's worth it to visit Central Park. However, be careful there are trails exclusively dedicated to bicycles!

Good place to rent a bike in Manhattan and plan a tour of the whole island or to the park solely. Reasonable prices for well working and robust bikes.

Worth every cent, my boys love riding their bikes and loved central park, so the combination of the two made their day. The price is reasonable, paid for the hour. You get a 10 minute grace period. If you choose to use it for another hour they simply bill you extra.

Hi there, Your employee instigated a fight at your 59th street stall next to the Trump tower. The police had to come right to your booth and drew a lot of attention. I was on a break from work and observed the whole thing. She was playing extremely loud music on a boombox facing a group 10 feet away as they were trying to do their religious meditation. They politely asked her to turn it down or face it away. She replied with cuss words in front of customers and mothers with children. Then one of your employees punched one of the group in the face and tackled him to the ground. Does this represent your company- starting brawls, cussing and playing rapper boombox music? I hope you take appropriate actions to rectify your employee. Here is her photo:

Friendly staff and good prices Maybe some bikes should be reviewed as the brakes or suspension need to be fixed

The renting process was satisfactory, however the bike was very very poor. The gears needed adjustment and the gear shift mechanism was faulty. The bike needed severe attention and maintenance. Advised the attendant when I returned the bike who apologised, but in manner that seemed to say 'Yes, that is not a surprise'

Fast, Fun, Friendly staff. Perfect location with several extra services. Affordable prices, Maps and Helmets provided.

rented 2 hour bikes for me and my wife. perfect amount of time to tour the park with stops. The staff was great, Volcano, Kim and mzot. Volcano was especially helpful and friendly. great time , I will use this bike rental again and highly recommend it. Dave P.

We hade an issue with my daughter’s bike, so we take one more than hour and so we must need pay an extra cost also if we explained for a lot of time the issue.

They have a discount if you make the reservation online but if you don't know when you want it and you tell them there (you might be lucky and they'll give you that small discount). The prices are somewhat expensive but the price is similar in all places in the area (what you see in the photo is the total price for 2 hours and 2 electric scooters).

The bikes are not working. When we came back at the end of our tour to ask a refund. « You should have a call us », yes, so simple when you are tourist and don’t have any US phone number (which I mentioned at the beginning of the rent). Those people are rude, lying in front of you (they showed us another bike that was working when we wanted to show that all bikes were not working, and when we finally found our bikes again - that were not working - they said to us “yes it’s normal you don’t know of to run a bike”) It’s definitely our worst experience in NYC. Please don’t rent bikes there, you will lose a lot of money and quality time. Robbers!

Esta manera de recorrer Central Park es muy divertido! 10/10 recommend, the hills are roughs on the upper side but the views are amazing, thank you to Alondra, at the front desk, for renting us the bikes and giving us the map and all the insights!!

I recently hired a bike from the Central Park bike rental service, and I have to say it was an excellent experience. The rental process was made simple and quick by the staff's exceptional assistance and friendliness. The well-maintained and great condition of the bikes made for a relaxing trip throughout the park. I particularly appreciated the freedom to borrow the bike for as long as I needed it, with no limitations on time of day or length of rental. Overall, I would give this bike rental company a strong 5-star rating for its outstanding customer service, first-rate gear, and the wonderful experience it provides. Future bike rentals from them are definitely in the plans for me.

Riding around Central Park has got to be one of the best ways of seeing this wonderful park. You can’t beat the convenience of renting from Bike Rent NYC from the south west corner of Central Park right by Columbus Circle. No need to book walk right up and fast service. The rates were great and there was no fuss or extra charge when we we came back a little overtime. My only gripe was the bikes were quite worn and in need of a service. My youngest’s bikes lowest gear wouldn’t take and the gears were really hard to change. There are a couple of steep hills at the northern end of the park and she had to walk the hills which made our ride a little less enjoyable. The staff were very apologetic when I let them know at the end of our ride. My advice would be to carefully check your bike before heading off. If there’s something wrong I’m sure they will help you out with a better bike.

Excellent service, very friendly staff. I’m trying to learn how to ride the bike and they generously offered to give us the tandem for 15 minutes free of charge. Awesome experience! Would definitely recommend

Had the best experience with Bike rent NYC. We rented bikes from this location, and we rode to the middle of the park. Due to the heat and exhaustion, my partner felt faintish, and was unable to ride back to the collection point. When I contacted Sabina, she was so understanding and kind, and arranged for both mine and my partners bikes to be picked up by a colleague. The colleague too was very kind and checked up on my partner. Would highly recommend!

Did a two hour bike tour in Central Park in early November. Eduard was our guide. Eduard's explanation was super and he knew a lot about the park. Highly recommended! 👍

Alondra is so nice and helpful, she was so friendly and told us the perfect spots to take pictures. If you want to rent a bike do it form this kiosk you won’t regret it.

One of the highlights of our trip to NYC was being able to take bikes around the entire park and see all of its amazing sites. We paid for 2 hours for two people, which was $60 dollars. I think this is a little pricy, but it was a fun experience and definitely something I would earmark for anyone who likes parks and getting in a little bit of an exercise.

The employee here (a short Latino female, maybe 35-40) was very rude and unprofessional with myself and my family. I would never come back again because of this poor customer service! Spare yourself the experience!

Honestly we tried the electric bikes and they weren’t electric you had to peddle CONSTANTLY. I would not consider this electric I would consider this a normal bike. Don’t try it, seriously.

Volcano was nice. I was late for the returning time but he kindly waived additional fee.