A grand hotel in the perfect location for catching Broadway shows! The lobby has that by-gone era feel with marble walls and oil paintings, but it is spacious and welcoming. The staff are delightful. The bartender and night manager were great conversationalists, we really enjoyed hanging out in the bar with them. The bed was super comfortable, we slept in until 11 am. They were very flexible and held our luggage and extended valet service on our car until after well after checkout. We definitely plan on going back there again next time we are in NYC.

We loved it. We loved it. We loved it. We are a family of four, a 10 year old and a 5 year old. The hotel was perfect, perfect location, walking distance to times square, the rink, central park, broadway shows, access to the subway, shopping options around, restaurants. We called room service for more towels and they brought a full set for all, we asked them if they could heat up some food left from another restaurant and they brought us a microwave to the room! The room has so much space, the decoration is gorgeous. Our window faced the big screens on the other buildings and theatres and I was impressed that the noise was almost non-existent. 100% recommended, we will definitely come back to this hotel.

I love The Michelangelo! The location right off Times Square is so convenient to traveling anywhere you want to go uptown or downtown. The staff is so friendly and takes such good care of its guests. My hotel suite was lovely and even had a fawn statue in it. Wonderful king size beds.

Negatives: Restaurant and bar not open. Over-priced for the lack of amenities, also they charge a "residence fee" that other hotels do not, $28 a day. Bathtub does not drain quick enough to keep up with the shower you're standing in a puddle of your own dirty water. Staff unfriendly, but it is New York... Would not stay again. Positives: good location.

I had a postally used cover of Hotel TAFT former name. I couldn't visit to the hotel during my tour to Newyork due to medical emergency of my son during 2016. May be better luck next time.

Beautifully appointed, but tired looking, great location. Rooms are quiet. Bathroom fixtures don’t all work properly. TV remote broken. Bed really bad, too firm, didn’t sleep well at all. Lounge wait staff sparse, obsequious, and not very good. Lounge food and cocktails better than expected. Concierge not very helpful. Had to call to have chambermaids service room. Would never go back.

Such a great stay in NYC. I was in town for one night for a personal trip. First time staying at this hotel. Great location with easy walking distance to many attractions. The staff were great from the welcome from Henry to the excellent bar drinks from Luna. I'll be back next time I'm in the city.

This hotel is a little older, but the rooms are spacious and well maintained. The location is fantastic for seeing shows or other NY sites. The staff is always courteous and helpful. We have stayed there multiple times, and it has become our favorite NY hotel.

Great location and place. We came up to catch a concert at Radio City and this was a great choice. We enjoyed the feel of the place. Our room was well set up. Had that old feel and not dated at all. We will be back!

Italian themed, affordable luxury hotel. Great location, a block away from Radio City Music Hall. Staff are friendly and helpful. Hotel is charming with cute details around each h corner. Rooms/Beds are comfortable and clean. There's a little cafe/coffee shop in the lobby that only looked to be open in the morning. I'd happily stay here again. Book in advance, it's cheaper.

Well! this is the first time I write a review before the experience, I've spent about 4 days browsing around the best choices of highest rating hotels in the times square area according to google search, but with all the misleading reviews is really hard to make a decision, I have called a couple hotel to get their feed back with no call backs. So I'll give this hotel a try and update my review at a later time. Celebrating our 30 year weeding anniversary this coming weekend, just arrived from three weeks in Italy, I was looking for something a bit more modern due the old word experience but the reviews are a deterrent, looking forward to this experience ;)

My husband and I stayed at The Michelangelo this past weekend for a 3-night stay in NYC. The pros: Location! This hotel is conveniently located to Times Square (if that's your thing), but also close to the subway to get you anywhere you need to go. The lobby of this hotel is beautiful! The front desk staff were extremely friendly and accommodating. We arrived early, and were offered a room upgrade (for a small nightly fee) since our room was not available yet. We took the upgrade (to a suite) since we were told it was a larger room, and on the 'quiet' side of the hotel, with a 'courtyard view'. The suite was extremely large, with a full sitting area, and a WALK IN closet! This was a dream for someone like myself who prefers to completely unpack and hang all my clothes, even just for a weekend stay. There was also a large dresser with drawers for storage. The cons: The 'courtyard view' was an inside view of the building/other rooms, and we couldn't even see sunlight from our window, making it very dark and dreary inside the room. The hotel is very old, and while they attempt to embrace the vintage charm, it missed the mark for us. The lobby is beautiful, but the rooms need some work. If you're looking for an updated, modern hotel, this is not it (to be fair, they do not claim to be). I can appreciate some vintage flair, as long as the room is clean and kept up. However, that was not the case here. The bathtub/shower combo had chips of ceramic missing on the floor of the tub. The bathtub did not drain properly, so by the end of the shower, I was standing up to my ankles in water. The toilet also did not flush properly. The guest name on the home screen of the TV was not ours - and while this is miniscule, I only note it because it shows the lack of oversight of small details that does not provide a luxury experience. Note: Our weekend trip was jam-packed, so we didn't feel like having to wait on maintenance to come and try to fix the bathtub and toilet drainage issue. We did bring it up to the front desk just so they could make a note of it to look into once we left, but the last thing we wanted to do on our short stay was deal with maintenance for the room. Overall, our stay was okay, but we had much higher expectations given the overall good reviews we have seen.

The only reason I gave it 5 stars, is because it would not let me leave 10. I loved this hotel. Everyone was so nice and helpful. I loved the decor. Very comfortable, and so close to Broadway and Times Square. If I ever come back to NYC, I will be staying at the Michelangelo.

The service at the Michelangelo is always exceptional and the rooms are large and well appointed. I have stayed here many times. A few years ago, when I commuted from PA to NYC it was my hotel of choice for frequent overnight stays. The location, near Rockefeller Center, is very convenient. Two nights ago I stayed in NYC because I was doing the marathon the next day. I had requested a quiet room when I booked and I was told to speak to the reception staff about this when I checked in. The room I was initially assigned was beautiful but faced two busy streets. The reception staff said they would have to speak to the manager when she got out of a meeting. They said they were fully booked so they weren’t sure what could be done. I left my packed bags in the room and went out to dinner with some friends. While I was at dinner my phone rang and it was the manager letting me know that she had received the request and she would work on it. She called back minutes later to let me know that my luggage would be moved, and I should stop by the desk to get my new keys when I returned. Thanks to her working this out for me, I was able good night’s sleep.

We came for an anniversary trip, and we were absolutely thrilled with the service, the friendly and attentive staff, the location, and the comfort of the room itself. From the attendants Theodoro and Henry, to the front desk managers Michael and Walter, to the fantastic housekeepers who not only made the beds, but vacuumed the carpets, took out the trash, emptied the ice buckets and offered recycling service in the room, the staff was phenomenal, and was what made the visit so special. We were taken care of from the moment we set foot outside to the moment Henry got us a cab and got our bags packed up as we checked out. The location can't be beat if you're looking to be in the center of the theater district; we came to see plays, and were able to walk to each theater within 5-10 minutes, and only had two subway stops to Madison Square Garden for our concert. The last thing I would say is just another comfort measure... the room was incredibly spacious. During previous stays in the city, almost all of the hotel rooms have felt claustrophobic, but this one had plenty of space to move around, even for our non-suite reservation. Will absolutely come back here again, especially when we're ready to bring our kiddos! It seemed like a very family friendly environment, too!

Magnificent old world elegance and charming hotel. The exterior architecture is amazing. A jewel in the middle of the bustling Times Square crown. Fab friendly door and room service. Most comfortable beds ever - good value and a great experience.

Very convenient to Times Square: location of hotel was great for the different activities we had planned. Access to the subway was very close. The staff was extremely professional, engaged, and helpful. The hotel ambience is quite European. More traditional styling.

The staff were extremely attentive and helpful! The location was great, about an 8 min. walk to Times Square. The rooms could use a little updating, but overall spacious.

Excellent hotel with excellent staff! The rooms are massive by any standard, but especially for NY (which is notorious for tiny rooms). Clean & good decor, good amenities and an incredible location right in the center of Midtown. Highly recommended!

First time trip to NYC with my sister & daughter. This is a small, quiet hotel. We stayed in a studio room which was delightful and extremally spacious. Definitely a room a person would be happy staying in for an extended period of time. Has a small restaurant and bar open restricted hours. Location was excellent - close to Time Square and the subway lines. Seemed like a very safe area. Watch out for the residence fee though - that was a surprise.

We booked the Michelangelo for four nights while in NY. I really liked the look of the hotel, but the location was the primary reason I booked this hotel. In summary, I really had higher hopes for this location. The lack of service, cleanliness and lack of class from the staff is enough to consider before booking a night at this hotel. The Good: - $10 drink credit per night, per room - Location was great, and a quick walk to Times Square - Noise levels from outside seemed to be contained, beside the bike taxi's with the loudest speakers known to man - The room appeared nice The Bad: - Room service was never available when requested, each time we called room service it rang to voicemail. We ended up having to call the front desk for most things. - Ice bucket is located in the room, without a liner. When we called (as instructed by documentation next to bucket) to ask for ice, they told us to get it ourselves at the ice machine the next floor up - The room had a specific sour aroma, but it was not clear where it was coming from. The Ugly: - The bath tub needs to be cleaned, badly. I could simply wipe down many mold and soap spots with a piece of tissue, and see tons of dirt come off. I keep my own bathroom cleaner than this. To know this is not MY grime makes it even worse. - The shower curtain appears to have been the source of the sour smell. It was easy to tell the curtain was sour, and had not been changed before we arrived - When we attempted to enter the hotel one evening, the bar tender was outside directly in front of the double doors smoking a cigarette. Not only is this rude and disrespectful of others right for clean air, it caused my wife to have a mild asthma attack. This just looks and smells terrible for a hotel who's trying to play the classy expensive hotel.

The room was spacious and decor was elegant. The bed was so comfortable, and the bathroom spacious with a lovely soaking tub. All of the staff was very nice and extremely helpful. It was decorated beautifully, especially in the reception area. Elegant!

I’ve been to New York several times, but this was the best hotel stay I’ve had there. The hotel was old and quaint, but very well-maintained. Everyone there was very friendly. The hotel was in a perfect location and centrally located to everything. The rooms were actually very large for New York. I will definitely be staying there again on my next visit!

We've stayed at the Michelangelo Hotel several times in the past and had been very happy with it until now. As a result, we're going to look for another hotel for our next visits to New York because this particular stay was miserable. For example, we were too warm at night for sleeping and couldn't figure out how to adjust the temperature in our room. We called for assistance but were told that it was impossible to do so, since the thermostat in our room was locked with no way to adjust it. In addition, we were kept awake at night by barking dogs. This is something that we had never experienced at this hotel before. We called the front desk and were told that the Michelangelo allows guests to keep their pets in their room and there was little that could be done to quiet them, except to notify the offending guests. At one point, we were told that we could be moved to a different room - a solution that we thought was the opposite of what should have been done. Why should we be inconvenienced by packing up all of our clothing and other items when it was the pet owners who were causing us to lose sleep? Would it not be more appropriate to inconvenience the dog owners by moving them to another room, farther away from us? The last straw was when we went to check out. I called the bell desk for assistance in carrying our luggage down to the lobby and a cab. There was no answer. I called the concierge who transferred me to another phone number. There was no answer there either. I called once more and could not get someone to answer, so my spouse and I had to lug all of our luggage and medical equipment down by ourselves. The cost to stay at this hotel is not cheap. It's very expensive. If we wanted to listen to barking dogs all night long, we could have booked a room at a kennel and saved a lot of money.

A grand hotel in its day, it is rather tired looking inside and not much atmosphere when we were there However, we were upgraded to a junior suite and the room was huge, especially by NY standards, the bed was really comfortable , the room was warm and the shower was great. The furniture again was old fashioned and tired and the bathroom was just old. The toiletries were not of a great quality, you would expect more when spending over $500 a night. But the location was great and if the hotel did a facelift it would be a fantastic one to stay in

I stayed at the Michelangelo for business and my experience was top notch from start to finish. The location is convenient and the hotel itself is clean and immaculately maintained. The decor is charming and conjures images of the “old country”. The two doormen I encountered were polite and greeted me with a smile each and every time I entered or exited the building. The front desk was professional and courteous. Room service was delivered on time to the minute and my order was perfect. The housekeeper couldn’t have taken better care of the room and even found my missing earring. The room (526) was quite large for a hotel, yet a hotel in NYC. I loved that it had a refrigerator and spacious tubs - commonplace amenities that many brand name hotels are doing away with for reasons I can’t begin to fathom. The room had many cable channels, including TLC. The two nights I stayed there were quiet and restful. Needless to say, the next time I am in NYC for business or pleasure, I will stay at the Michelangelo. My experience was perfect!

Did anyone else have an incredibly bad experience with the bartender in the lobby of this hotel?

Very charming and classic environment. Rooms are very comfortable. Breakfast is poor and must be changed and must have the same level of the hotel with cheese, fruits and option..not only coffee and flavor

Easily the worst check-in experience I have ever had. We stopped by early in the morning to drop our bags off. We technically checked in at this point but the room wasn't ready (expected as it was around 11Am). I gave them my Credit card and ID to complete the check-in process. They took my phone number so they could notify me when our room was ready. Awesome! It was now 3PM which is their normal check-in time and still haven't been notified by the hotel. We stopped by the hotel to check if the room was ready. I thought maybe they tried to contact me but my handwriting for my phone number wasn't legible? Nope. No attempt to contact me. At 3PM I asked if the room was ready, we were asked to give them a few minutes to check. 13 minutes later, one of the employees came and found us in the lobby and said the room hasn't been cleaned yet and they would need another 30 minutes. This took place around 3:15. We sat in the lobby until we got a text at 4:11PM informing us our room was finally ready. We understand that things like this happen, but the reality is, this was our experience. Not that it matters, but the room we booked was a 1 bedroom suite which according to their site, was the largest room they offered.

We had a really wonderful stay here- there are obviously lots of hotels within the area, but we liked the understated quality of this place. The rooms are extremely well insulated- very quiet so you aren't bothered by other people or sounds of the city, and the amenities within the room are top notch. The hotel bar is small, but everyone is super friendly and besides, you should be out enjoying the city anyhow!

When will the hotel be open ?

Just opened the day we arrived, had us in a room cozy after a long trip. Some might prefer something newer, old world charm never goes out of style.

Food was great, staff friendly

Beautiful ❤️

I am very fussy about my hotels when traveling, so giving this hotel a 5 for its service and ambiance means it is pretty special. Everyone from the bellman, front desk and the servers in the restaurant were so cordial and accommodating. The place is pretty unique with its antique velvet, silk and ornate furnishings. I love the breakfast room and the waiters. Food was excellent and I met some very interesting guests. It is a great location and its uniqueness was very appealing to me. I certainly would recommend this hotel and will return on my next visit to NYC! Thank you for such a pleasant stay. It was the highlight of our trip!

Very friendly staff. They actually have large rooms which is hard to find in New York. Great location. We can walk anywhere in Manhattan from the hotel.

I had a great stay at this very well located hotel; I had a quiet room which is not always as advertised but in this case it was! My room was well appointed, clean and had everything I wanted - good shower pressure/temp, lots of bathroom counter space and a vanity mirror, full body mirrors and comfortable firm pillows. There was essentially no View from the windows but I don’t care about that at all, the wifi connection was very good and didn’t constantly disconnect as in other hotels. They accommodated my early check without issue. Great friendly service as well. I rarely say this about hotels but I’ll be back!

Overall, nice hotel. Very large, clean rooms. Staff are very friendly and helpful. The hotel is looking a bit rough in some areas. Carpets are worn and stained in certain areas, and the furniture is starting to show some wear. Also, the bed is extremely hard. I didn’t sleep well at all. These items keep the hotel from meeting up to its luxury status. With that said, I enjoyed my stay.

Extraordinary experience! Very good service, always helpful and attentive, rooms are huge considering you’re in New York! Maybe twice than other hotels with the same price range. Decor is warm and elegant. Breakfast is tasty and you will love the calm of the restaurant compared with the craziness of the city!! Hopefully they finish soon with the covid restrictions, to recover room service, extended restaurant service and in-room bar.

EXTRAORDINARY experience! Impeccable service; from EVERY door/bellman to front desk staff to housekeeping. Professional and personable. Well appointed rooms. Beds so comfortable, I didn’t want to leave the room (😅) and PERFECT location. The front desk were even kind enough to jokingly banter with me about my love for Tom Brady. They even promised me Tom would be waiting for me on my return to the hotel after a day of activities. That didn’t happen, but I can’t blame the extraordinary front desk staff. 😅 Caesar and Theodore (?) were so very kind. I had a wonderful hotel experience and WILL return because of the staff!!

Stayed here from Thursday to Sunday. Was able to upgrade my room upon checking in. Despite the hotel being in a loud and busy area, once we were inside our room, we couldn't hear any of the noise from outside, which made it great for sleeping. The hotel room itself was clean and we felt safe being in there. As the hotel itself is quite old, I feel that parts of the rooms could be updated a bit. Other than that, we greatly enjoyed our stay and would consider going back if ever in NYC.

I stayed at the Michelangelo Hotel last week for 3 nights, and it was easily the best hotel experience I’ve ever had. It’s in a great location with the subway nearby. The doormen are quick to greet you, open doors, handle luggage, and even hailing cabs. They will even store your luggage if you arrive prior to check in time. Thankfully they were able to accommodate an early check in for my stay. The front desk staff was very welcoming and professional. The room was incredibly spacious and clean, especially in NYC. The king bed and pillows were both super comfortable. The bathroom had a large vanity and a huge tub. Even upon checking out, the doorman helped us with getting luggage into our cab. I can’t recommend the Michelangelo enough. I’ll definitely be back on my next trip to NYC!

Thank you for the great stay! We arrived a bit early for our stay but they were able to get us a room anyway. We really just wanted to drop our bags off so that was a nice perk! Our room was spacious and quiet. And by spacious, it had a sitting area, desk, king bed, walk in. Closet and decent sized restroom. There is a mini bar but we never touched it, expensive like many hotels would be. Staff were friendly and very helpful. Thankful for the convenient location as well! Great spot if you want to be at or near Times Square.

Great hotel, wonderful location. Furniture a bit old and saggy. Was very uncomfortable to sit on, in fact, slanted forward, could not enjoy sitting on the couch. Bed and room were wonderful. We had a junior suite and the extra room was worth the price. Location, Location, Location. Excellent location. Close to everything and if we wanted a taxi or Uber, not expensive. May stay again if there are more updated rooms.

Fantastic choice, the rooms are spacious. The staff are excellent. This is not the height of luxury but it's a well taken care of hotel where the rooms appear to have been remodeled several years ago. The bathrooms are spacious with clean tubs and toilets, and excellent water pressure. The sinks are modern looking and clean. The beds are comfortable, though the pillows are a bit lacking. You are not being pampered here but you are staying in clean well taken care of facilities with great people and service.

Classic elegant hotel. Beautiful bar lounge area. All the service people are helpful. This place an impeccable hotel right in the heart of times square. Yes the hotel is a couple dollars but it's definitely worth every penny! Great customer service from everyone bartenders doorman cleaning people group effort

We had an amazing mother/daughter stay with adjoining rooms that were very generously sized offering plenty of room for wardrobes and purchases of 4 teenagers and 4 moms. The hotel location is amazing and we could walk to all of the attractions uptown. The old world design was especially inviting when we returned evenings after dinners & shows (just 2-4 blocks away). Luna and Carmen gave us warm welcomes and fabulous libations, always offering to create any custom cocktails to our likings. We will certainly reserve this classic and elegant spot if we return to the city again.

Location perfect. Close to everything. Room was very clean but time-worn. Stained curtains and cracks in the walls and ceiling. Old building, needs refurbishment. Check-in was rough. We arrived 30 minutes before check-in time. We were told to wait 30 minutes and that we would be informed when our room was ready. Not a very friendly interaction. While we waited, we saw front desk staff inform other guests that their rooms were ready. So we waited... An hour after check in time, I approached the front desk, and discovered that our room had been ready for about an hour. No one informed us. Or even updated us. And no apology was given. Stay was one night. Satisfied with the room and the bell service was fine, but based on the first interaction, would NOT stay here again. A million other hotels in the area.

The purpose of our visit to NYC was to see Wicked. I was beyond blown away with my experience @ The Michelangelo Hotel. Location was right in the heart of NYC. It literally took us less then 5 minutes to walk to the theater. The receptionist at the front desk was very friendly. I received a text approximately 30 minutes after check-in asking me if there was anything they can do to make our stay more perfect. I honestly couldn't think of anything. The room was spacious and cozy with the ability to control the temperature. Hotel is steps away from Time Square where you can shop or grab a bite to eat. We are already planning our next stay. Thank you for such an amazing experience.